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TD Bank Mock Interview

Question 19 of 35 for our TD Bank Mock Interview

TD Bank was updated by on February 28th, 2023. Learn more here.

Question 19 of 35

Our Personal Bankers work with clients from all different walks of life. How do you handle working with different personalities throughout the day?

In a public-facing role, one often deals with clients from differing cultures and backgrounds. Your interviewer is gauging whether you can consistently deliver a legendary customer experience to all of them. "Diversity and inclusion are part of our fundamental values that help us support our customers, colleagues, and communities. From our hiring practices to our accessible building designs, we're working towards maintaining a welcoming, barrier-free culture for everyone." Assure them of your cultural competence.

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How to Answer: Our Personal Bankers work with clients from all different walks of life. How do you handle working with different personalities throughout the day?

Advice and answer examples written specifically for a TD Bank job interview.

  • 19. Our Personal Bankers work with clients from all different walks of life. How do you handle working with different personalities throughout the day?

      What You Need to Know

      In a public-facing role, one often deals with clients from differing cultures and backgrounds. Your interviewer is gauging whether you can consistently deliver a legendary customer experience to all of them. "Diversity and inclusion are part of our fundamental values that help us support our customers, colleagues, and communities. From our hiring practices to our accessible building designs, we're working towards maintaining a welcoming, barrier-free culture for everyone." Assure them of your cultural competence.

      Written by Kevin Downey on February 28th, 2023

      1st Answer Example

      "In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality suits a sales-based role well because I can personally connect with every client with a friendly yet professional approach. I take as much pride in selling a lower-end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both situations, and as long as the customer leaves satisfied with a smile, I know it was a job well done."

      Written by Ryan Brunner on October 9th, 2020

      2nd Answer Example

      "I pride myself on my ability to work effectively with many personality types and people from different backgrounds. As a Financial Advisor, I work with clients ranging from C-Suite Executives to entry-level employees making close to minimum wage. I can connect with and relate to any individual on a personal level, which is so important in the financial field. If hired here at TD Bank, this ability would greatly help your customers that need personal banking advising."

      Written by Kevin Downey on February 28th, 2023