30 T.J. Maxx Interview Questions & Answers
1. At TJ Maxx we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At TJ Maxx, it's very important to us to attract ambitious and talented individuals, offer them challenging assignments, and support their career growth. Our aim is to transform some of the most talented individuals we hire today into our global leaders of tomorrow. When have you gone above and beyond for your coworkers, supervisors, or customers?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Life at TJ Maxx is fast-paced and ever-changing -- and this kind of environment can make some employees feel flustered or stressed out. The interviewer wants to get a feel for how you respond to the unexpected, so talk to them about how you would handle a situation that threatened to make you late for work.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm very even-tempered, so I don't panic when something unexpected comes up on my way to work. If I think I'm going to be delayed, I'll immediately call my manager and let her know so that she can be prepared to cover my area of the store until I can make it to work -- but these are really rare situations."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I always give myself an extra time-buffer when I leave for work in case something comes up -- that way, I'm not stressed out if something happens. The extra time I build into getting to work will give me time to contact my manager if I get delayed -- and if nothing else, it never hurts to arrive early for work!"
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Jordan Henry
4. What do you hope to learn from this job at TJ Maxx?
How to Answer
Our aim at TJ Maxx is to transform the talented individuals we hire today into our global leaders of tomorrow. We believe that it's our responsibility to train and mentor our sales associates through limitless learning opportunities. Talk to the interviewer about what you hope to learn during your time with TJ Maxx.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm interested in several different facets of the retail industry and haven't yet decided what direction I want to take my career. I'm excited about the learning opportunities available through TJ Maxx, and I can't wait to dive in and find my home in the retail world!"
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Jordan Henry
5. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Jordan Henry
6. How can TJ Maxx motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I find it very motivating to work on a team with people who are doing their best work -- I'm a competitive person by nature, so I never want to be the weakest link on a team. If I'm surrounded by coworkers who are all focused on our team goals and their own personal goals, I'll do whatever I can to keep up with and exceed expectations and standards."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry
7. Describe to me your ideal employer.
How to Answer
From our exemplary company culture to our commitment to diversity, there are endless things to love about TJ Maxx. What do you look for in a potential employer? What kinds of companies get your attention?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I need to work for a company that is truly proactive about encouraging female and minority leadership, which is one of the reasons that TJ Maxx has stood out to me as I've researched potential employers. I love that 77% of the workforce is female and that 56% of workers are from minority groups -- it's clear that TJ Maxx doesn't just talk about diversity; they really embrace it and take proactive steps to ensure that the top talent is promoted and recognized."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."
Written by Jordan Henry
8. What attracts you to working for a off-price retailer like TJ Maxx?
How to Answer
At TJ Maxx, we buy from the biggest department stores, the best designers, and unique boutiques around the world to provide our customers with the best products at the lowest prices. The TJ Maxx way is different, and we're looking for passionate sales associates who believe in the TJ Maxx way. Talk to the interviewer about why you want to work for an off-price retailer like TJ Maxx.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I've had my share of financial hardships in my life, but I've always known that I can turn to TJ Maxx when I need to look my best for job interviews, functions at my kids' schools, and every other situation that comes up. I believe in the off-price business model, and I'm excited to share the benefits of this model with customers by being a brand ambassador for TJ Maxx."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I'm really passionate about the environment, and I love working in the retail industry but I know the toll that fast fashion takes on our world. Off-price retailers like TJ Maxx do so much to reduce waste and keep clothes out of landfills and in the hands of customers, where they belong. I want to work for a company like TJ Maxx so that I can continue to pursue my dream career and know that I'm doing my part for the environment at the same time."
Written by Jordan Henry
9. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I worked in a call center for several years, and I was definitely ill-suited for that environment. I worked in a cubicle with many other employees, but we rarely even spoke to each other. It was very isolating, and I think my work performance suffered because I didn't feel motivated to do my best. I'm definitely more suited to the retail industry; I love the fast pace and the fact that no two days are the same."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry
10. Personality fit is important to us at TJ Maxx. How would you describe your personality?
How to Answer
We want our sales associates to feel welcome at work -- that's why we encourage them to be themselves and bring their unique personalities to the job. Describe how your unique personality would be well-suited for this team.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"My friends always describe me as charismatic -- I think that's one of the reasons I work so well in sales. I have a lot of playful energy, and I love to make people feel special. I want every person I interact with to feel welcome and embraced; that's a really essential part of my personality."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"Authenticity is really important to me, so I'm glad to know that TJ Maxx wants its employees to be themselves. I'm a really fun-loving, energetic person, but that never stops me from working hard and exceeding my sales goals. If you give me a task, I'll execute it to perfection, and I'll have fun while I'm doing it."
Written by Jordan Henry
11. What type of manager brings out the best in you?
How to Answer
We aim to support our talented sales associates by making TJ Maxx a great place to work so that they can focus on providing great customer service. We believe that associates who want to come to work and have an emotional connection to their job are fully engaged in doing their best -- talk to the interviewer about positive relationships you've had with managers in the past and describe what made these relationships so successful.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"When I first started out in retail, I felt really out of my depth. I had been working primarily desk jobs with limited interactions with others for several years, so the retail industry was a huge change. My manager was so patient and kind, and I really felt like she was invested in my success. She took time to train me in areas where I struggled, and I never once felt like she was frustrated with me or that I was expected to understand everything all at once."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry
12. Why is this job with TJ Maxx right for you at this time in your career?
How to Answer
Attracting top talent is just the start. At TJ Maxx, we believe it is our responsibility to train and mentor our associates for long-term success. From the top down, our leaders consider career development and teaching an absolute priority. What are your career objectives? How can this position at TJ Maxx help you achieve your career goals?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I've worked in restaurant service and more recently in an IT call center, but I haven't found exactly what I'm looking for yet. I'm hoping to find a position that strikes a balance between the fast-paced setting of a restaurant job and the focused customer service and relationship-building of my current job. I think a sales position at TJ Maxx may be just the thing I've been looking for -- I'm excited to work in a dynamic customer-service role again and also use what I've learned at my current job to build relationships."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for TJ Maxx because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
13. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
At TJ Maxx, our culture places great value on relationships, which has been a key to our success since our founding in 1977. We encourage our employees to form strong relationships with each other, and we think that healthy competition is one ingredient to a creating a successful team. Talk to the interviewer about competitive workplaces you've encountered in the past.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
14. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
At TJ Maxx, we strive for a workplace where our associates feel valued for their diversity of thought and engaged with our mission. We're always open to creative ideas, so talk to the interviewer about any times you have recommended a change to your employer. How was your idea received?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"A few years ago, I was working for a small business that didn't have a marketing plan of any kind -- we had a strong customer base but weren't experiencing any growth. I did some research after work for a few nights and then drafted a marketing strategy for the company owners. We met to discuss it, made some changes to my suggestions, and then they gave me full ownership of the project. Within a few months after implementing my strategy, we started seeing a huge increase in customers."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"The store where I currently work is a family run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
15. How do you like to be recognized for your accomplishments?
How to Answer
We fully appreciate that our talented team of TJ Maxx store associates bring our business to life, and we aim to support them by making TJ Maxx a great place to work. We want each employee to know the significance of their contributions, so talk to the interviewer about some ways that you appreciate receiving recognition for your accomplishments.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I had a manager once who made it a habit to give employees handwritten notes of appreciation when she thought they had done a particularly good job. It was a small acknowledgement, but those notes always meant a lot to me -- it showed that my manager saw me as a valuable member of the team and took time out of her busy day to acknowledge me."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry
16. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
17. How has your career history prepared you for success in this role?
How to Answer
Whether you're just starting out in the retail industry or you're a seasoned professional, TJ Maxx is looking for sales associates who know how to leverage their talents and experience to create great customer experiences. Talk to the interviewer about how one or two of your previous jobs have made you well-suited for a position with TJ Maxx.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I haven't yet worked in the retail industry, but I've had several customer-service related jobs. Most recently, I've worked as a receptionist at a dental office, and I have definitely learned a lot about giving clients great service, being prepared to answer their questions, and adapting quickly to new tasks and changes. I'm confident that I can transfer these skills into my work at TJ Maxx, and I'm eager to learn more about customer service in the retail industry."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry
18. How do you feel about our associate values?
How to Answer
At TJ Maxx, we acknowledge and appreciate that our store associates are the backbone of our business: that's why we work hard to ensure that our associates are Welcomed, Valued, and Engaged. Talk to the interviewer about your response to these values.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I've worked at retailers in the past who don't make me feel engaged or valued, so I'm really grateful to see that TJ Maxx takes those things really seriously. I want to work for a company where I know I can truly be myself and bring my creative ideas to work with me. It's very important to me that I feel valued by my employer."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"If I have an emotional connection to the work I'm doing, you'll always get the best work from me. That's why I think it's great that TJ Maxx works so hard to create a great environment for its employees so that I can build relationships with my coworkers and customers -- so that I can really do my best work."
Written by Jordan Henry
19. What do you know about our Four Corporate Responsibility Pillars?
How to Answer
Since its foundation in 1977, TJ Maxx has been strengthened by our four pillars of corporate responsibility: a healthy workplace, a vibrant community, environmental sustainability, and responsible business practices. Which of these pillars stands out to you most? How would you use these pillars as a support in your role?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm really invested in my community, so I'm grateful that TJ Maxx is invested in it, as well. I appreciate that they enrich the lives of the members of our community in really proactive ways. I would embody this community spirit at work by building relationships with my customers and my coworkers so that I can do my part to truly make the store feel like a small community in our neighborhood."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"Environmental sustainability is very important to me -- I can't work for a company that isn't doing it's best to limit its environmental footprint and build a better world. I'm eager to learn more about TJ Maxx's sustainability efforts, and I would love to pass on that information to customers, as well. I think informed consumers can change the world, so I'm eager to help inform people wherever I can."
Written by Jordan Henry
20. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
At TJ Maxx, we're proud of our high retention rate -- in fact, over 59% of our managers at the Assistant VP level and above have been with the company for 10+ years, which means that we hire and retain the best talent. However, turnover does happen, and it's important that our sales associates are ready to step in to cover shifts. Are you willing to accept extra shifts if your manager needs assistance at the last minute?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm just starting out in retail, but I really believe I want to create a full career in this industry. I have a lot to learn, so I'm eager to take on any extra shifts that are available so that I can get as much experience in this industry as possible."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry
21. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by T.J. Maxx."
Written by Jordan Henry
22. Tell me 3 qualities you possess that make you a strong fit for this position with TJ Maxx.
How to Answer
At TJ Maxx, making our associates feel welcomed in our stores is an important part of ensuring our success as a company. We encourage our employees to bring their whole self to work and provide their unique perspective on our business. Talk to the interviewer about some qualities that make you well-suited for this position with TJ Maxx.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm an extremely professional person. The workplace is for work, and in the retail industry, there's always something to do, even when there aren't many customers in the store. I balance my professionalism with my friendly, outgoing personality -- I think it's important to have fun and work hard at the same time. I also just love the fashion industry and am always on top of the latest trends, so I'm very confident that I can help the TJ Maxx customer find everything that she's looking for."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
Written by Jordan Henry
23. At TJ Maxx we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
At TJ Maxx, we appreciate that our associates are the backbone of our business: that's why it's so important to us to attract ambitious and talented individuals, offer them challenging assignments, and support their career growth. We offer leadership development opportunities for employees who show promise -- and 50% of our leadership development participants have received promotions. Talk to the interviewer about any interest you have in taking on leadership roles in the future.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"The Leaders Developing Leaders program sounds incredible -- I would love to participate in that program in general, but especially if it means a high likelihood of moving forward with the company. I'm on a mission to build a retail career, so I'm looking forward to any leadership opportunities that come my way through TJ Maxx."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I would be very excited about obtaining a role in leadership within TJ Maxx in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Written by Jordan Henry
24. In our retail stores we take pride in keeping things clean and organized. Do you consider yourself an orderly, meticulous person?
How to Answer
At TJ Maxx, we keep our merchandise organized and all store areas clean so that our customers can truly enjoy their shopping experience without the distraction of dirty floors, dusty products, and disorganized departments. Talk to the interviewer about your experience cleaning and organizing your workspace.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I don't mind cleaning tasks at all -- in fact, I kind of like to dust, vacuum, and mop at the end of the night. My current manager is always thanking me for volunteering to take on cleaning duties that my coworkers don't want to do, like taking out the trash and scrubbing the bathroom."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I'm a very organized person -- I even have a bit of a habit of organizing merchandise when I'm at the supermarket or out running errands! You can rest assured that I would keep my workspace extremely tidy."
Written by Jordan Henry
25. This position requires you to adhere to a dress code. How do you feel about this?
How to Answer
At TJ Maxx, we know fashion -- and it's important that our customers see our associates as fashion inspiration on a budget. Are you comfortable adhering to a business-casual dress code in your role here?
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I wear a uniform at my current job, so a business casual dress code would be a great step up for me! I'm happy to adhere to any dress code policies."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I think that dress codes are a great way to provide a feeling of unity in the workplace; plus, they make it that much easier to get ready for work!"
Written by Jordan Henry
26. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
27. We have a strong employee honesty program in place at TJ Maxx to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
At TJ Maxx, we take loss prevention seriously: it's one of the ways we ensure that we can continue passing on exceptional savings to our customers. Talk to the interviewer about how you would respond if you suspected that a coworker was stealing money or product from the store.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I've unfortunately been in this position before, and it was very uncomfortable. I hated knowing that I was playing a role in a coworker potentially being fired, but I knew that the right thing to do was to go straight to my manager and let her know what I had observed. There's only one right thing to do in that situation, and I would do the same again."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry
28. How would you handle a situation where a customer was flagged by our refund verification system?
How to Answer
Our customers are our top priority, so we welcome returns within 30 days with a register receipt. Unfortunately, many retailers are subject to fraudulent return activity, which is why we use a refund verification system to process and track returns in order to combat fraudulent activity. Talk to the interviewer about how you would handle a situation where a customer's return was flagged as fraudulent.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"The process at my current store for this situation is to provide the customer with a direct number for our fraud department and let them know that our system cannot process their return. I always make sure not to make the customer feel that I suspect them. What is the process for this situation at TJ Maxx?"
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
29. What do you know about TJ Maxx? Why do you want to work for us?
How to Answer
At TJ Maxx, we believe that value is a combination of fashion, brand, quality, and price -- we buy from all kinds of vendors to make sure that our customers are receiving the best of these four factors. Talk to the interviewer about what makes you interested in being a part of the TJ Maxx family.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I'm interested in working for TJ Maxx because they have a business model that makes practical sense and the longevity and stability to back it up. I'm really looking to build a career in this industry, and I would love to do that with a company as stable and sturdy as TJ Maxx."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I'm a fashion-lover and mother of four, so I've been shopping at TJ Maxx for years -- it's my one-stop-shop for everything I could need for myself and kids. I love that I don't have to sacrifice my love of fashion to stay on a budget. I love the off-price business model, and I would be excited to be on a team that makes their customers feel valued, just like I've always felt valued at TJ Maxx as a shopper."
Written by Jordan Henry
30. TJ Maxx puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
At TJ Maxx, we strive for an environment where every customer feels welcomed when they walk in the door. Talk to the interviewer about your personal customer service strategy.
Written by Jordan Henry on September 23rd, 2018
1st Answer Example
"I love meeting new people, so it's easy for me to make customers feel welcome. I try to greet every customer I see and offer to give them a hand, help them find something they're looking for, or let them know I'm available if there's anything I can do to make their shopping experience better."
Written by Jordan Henry on September 23rd, 2018
2nd Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry