Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Survey Sampling International Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What are the benefits of customer journey mapping? Which part of their journey is the most critical?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Survey Sampling International Interview Questions

  1. 1.

    What are the benefits of customer journey mapping? Which part of their journey is the most critical?

      Many organizations will utilize a customer journey map to represent their customers' process visually, and to understand their needs, pain points, and motivation better. The interviewer wants to see that you understand the importance of understanding your customers' experience from start to finish. Discuss what you believe to be the most critical part of the customer journey, and why.

      Rachelle's Answer

      "My current company has familiarized me with customer journey mapping as they feel it's an incredibly practical approach to understanding our clients, their entire process from beginning to end, their biggest pain points, and then what we can do to alleviate those needs. I have been part of a team that breaks down customer surveys and uses those pieces of information to fill in the gaps of what is missing when it comes to product features and our service benefits. I believe the most critical part of the journey is right before the decision stage, where a customer is considering, and comparing alternatives. When a company can exceed expectations at this stage, its nearly guaranteed to make the sale."

      Rachelle's Answer

      "I have a lot of experience with mapping the customer journey and believe that the greatest benefit of this visual process is that it allows a company to see a clients' journey from end to end, reliving the customer experience. I once worked with a restaurant franchise who wanted to gain opportunities to put a smile on the faces of their guests. I helped them by mapping out the critical stages their customers went through including awareness, consideration, decision, use and then loyalty and advocacy. I believed loyalty and advocacy to be the most vital stage because, if you can gain a loyal customer, you are earning many more customers from referrals, while also keeping the customer you initially worked so hard to acquire."

  2. 2.

    How does data drive a business' success?

      Data-driven decision making is becoming a more significant topic every year. Companies can leverage data analytics to determine:

      - Productivity
      - Competitive analysis
      - How, when, and where products are used
      - Customer demographics
      - Pattern analysis
      - Business growth

      Talk to the interviewer about the ways that you feel companies can best use data to drive the success of their business.

      Rachelle's Answer

      "When I take a hard look at the many uses of data, I see that data can be collected in a plethora of ways to determine the success of a new product launch, competitive analysis, or patterns that occur, which may not be seen by the human eye. In my career, I have the most experience using data to help drive employee productivity and onboarding solutions which can save a company thousands of dollars."

      Rachelle's Answer

      "Data can drive every aspect of a business' success if approached and utilized correctly. In my experience, I have seen that companies underutilize what a full data analysis approach can do for them. Analytics programs should be set up for marketing, sales, employee productivity, product efficiency, competitive analysis and more."

  3. 3.

    What is your approach to working with a large amount of information/data?

      When you work in data management, you will be required to handle large amounts of data and information, keeping it all organized and easily accessible to yourself, and other project stakeholders. The interviewer would like to know that you can successfully juggle and organize it all. If you would like to know more about Survey Sampling International's process, you can certainly ask.

      Rachelle's Answer

      "I learned a technique years ago from a data science blog to take a three-tiered approach when working with large amounts of data, and information. I evaluate, define, and control. What this means is that I first evaluate the type of data that I have. I can then define and categorize it, allowing me to ensure it is organized and protected. From there, I can control its use and distribution. How do you prefer large amounts of cldata be managed here at Survey Sampling International?"

      Rachelle's Answer

      "When managing large amounts of information, I create lists, and collections, so that the information is easy to find. I am aware of keeping the data stored as flat as possible. I also archive old information regularly so that it is not a distraction. I want to learn more about how Survey Sampling International prefers the management of large amounts of client information and survey data."

  4. 4.

    What tools are you familiar with when it comes to customer experience surveys?

      The interviewer would like a breakdown of the specific tools and software you have used in the past when it comes to customer surveys and studies. There is a multitude of options available in the customer relationship management industry. Try to find out what Survey Sampling International uses, and if possible, tie in your experience with the tools that you will be using in this specific role.

      Rachelle's Answer

      "The customer survey tools I have used the most include SmileBack, Zendesk, and Nicereply. I have many years' experience in utilizing these tools for the most detailed data and outcomes. Could you share with me which resources you use at SSI? I am eager to apply everything that I know to the tools used here."

      Rachelle's Answer

      "At this early stage in my career, I have used the most basic tools including SurveyMonkey. I do find that solution to be simple yet powerful when it comes to collecting customer feedback. With that said, I am most interested in learning the internal systems and robust software used at Survey Sampling International."

  5. 5.

    Do you have experience presenting research and survey findings to groups of stakeholders?

      Leading presentations can be unnerving, and the interviewer wants to know how well you do with a task such as public speaking and presenting. Walk the interviewer through your experience by outlining the types of presentations you have made, to whom, and how you felt the presentation went, overall.

      Rachelle's Answer

      "I have presented the results of approximately 40 customer surveys to a variety of clients. In these meetings, I like to have many visuals available to help the team and stakeholders understand the data very clearly. Most of the time, the company owner or a couple of executives are present, along with members of the clients' marketing team. Overall, I am very confident in my ability to present survey and research data in a compelling and easy to understand way."

      Rachelle's Answer

      "Being new to my career I have not given formal presentations; however, I have done mock presentations in school. I believe that with more experience, and additional training, I will be able to present survey and research findings in a very clear manner."

  6. 6.

    Tell me about your statistical expertise when it comes to customer surveys.

      Walk the interviewer through any exposure you have to customer surveys and breaking down the data and statistics that come from those surveys. You can discuss any studies you have led or been a part of. There are a few ways to analyze statistics, so be sure to discuss your approach.

      Rachelle's Answer

      "My exposure to statistics and customer surveys comes from my previous role where I would collect and organize the data for our statistical team. Although I do not have experience taking deep dives into the data, I do fully understand how to take real-time feedback for product and service improvement initiatives."

      Rachelle's Answer

      "I have a bachelor's degree in mathematics, so I look forward to taking my formal education and applying it to the data collected in the customer surveys led by Survey Sampling International. The bulk of my experience at this point comes from multiple case studies I took part in while attending university."

  7. 7.

    How do you react to an increase in your workload?

      Workloads will increase and decrease as the market demands. The interviewer would like to know how you adapt when the work starts to pile up. Show that you are willing to work faster, put in overtime, or take work home when needed. You will also want to express your time-management abilities.

      Rachelle's Answer

      "My workload increases as new clients are acquired. It's the ebb and flow of the research industry. When my work is piling up, I will ask for assistance from another team member who has a lighter workload. I offer the same assistance to my coworkers when they have a heavy desk as well."

      Rachelle's Answer

      "In my current position as a research intern, my workload changes depending on the team and their needs. I can adapt to those needs quickly and effectively. Just last week I had two sick team members, and my workload increased significantly. I worked overtime and met my deadlines."

  8. 8.

    What are your weaknesses?

      Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      Rachelle's Answer

      "I tend to be too nice sometimes. When vendors or contractors are not fulfilling their requirements, I tend to believe there must be a logical and understandable reason. I have to remind myself that we are paying for a service and they must meet our expectations."

      Rachelle's Answer

      "My primary weakness in the workplace surrounds my technical abilities. I consider myself a beginner level user in Excel, so I have decided to start a course this fall to expand on those skills."

  9. 9.

    How would you rate your performance in this interview so far?

      Now it's time for SSI to survey you, as a candidate! The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

      If you feel that your performance in the interview is going well: 'I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?'

      If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

      Rachelle's Answer

      "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

      Rachelle's Answer

      "I would rate my performance to 90% of my ability. When you asked about my research experience, I feel that missed expressing some of my experience in data analytics. If you have time, I would like to cover that question further."

  10. 10.

    What are your salary expectations?

      In many states, it is now illegal for hiring authorities to ask about your current earnings. A question like this will give the interviewer a solid idea of what you are hoping to earn. When you change positions, you want to see an increase in wage. Most interviewees will typically aim for a 7-15% increase for each time they change jobs. This range offers room for negotiations with the new company. This percentage increase reflects economic inflation, the unique skills you bring to the table from the last time you joined an organization, and an increase in responsibilities.

      The best way to discuss your salary expectations is to use your current earnings as an example if you are comfortable doing so. If this makes you uncomfortable, do give as many indicators as you can. Be open, and honest. Transparency is the best choice when salary based questions arise.

      If you are newer to your career, or the area, and are unsure of what a fair ask may be, there are many reliable salary calculators available online.

      Rachelle's Answer

      "Currently, I earn a base salary of $45,000 per year, and I would like to earn slightly higher in my next position, as I have additional certifications since my last salary negotiation took place."

      Rachelle's Answer

      "As I am new to my career and this industry, I am happy to negotiate my earnings based on your typical salary for this role. From my research, I see that the average junior researcher in the Chicago area earns an annual salary in the $35K range."

  11. 11.

    How has your post-secondary education prepared you for this job?

      While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned at your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:

      - Time Management
      - Creative Thinking
      - Proposal Writing
      - Public Speaking
      - Presentation Building
      - Independent Learning
      - Academic Research
      - Self-Motivation

      Be sure to comb the job description for keywords so that you can match your post-secondary experiences with the skills for which they are seeking!

      Rachelle's Answer

      "I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communications and Journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills which have proven to be incredibly helpful when working on client proposals, and in negotiations."

      Rachelle's Answer

      "My degree is in Statistics and Economics with a Minor in International Studies, which taught me not only the theoretics behind a business but also interpersonal relations across cultures and nations. I also learned a lot about presentation building, public speaking, and working in a collaborative environment. All of these skills have been an asset to my career to date."

  12. 12.

    How would you describe your relationship with your customers or clients?

      The interviewer would like to know more about your client and customer relationships. Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for creating strong customer and client relationships.

      Rachelle's Answer

      "My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

      Rachelle's Answer

      "I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."

  13. 13.

    What are your strengths?

      Which personal strengths make you excellent at your job? Advantages can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks. In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role. If you can tie these strengths into the qualities mentioned in the job posting, even better!

      Some great strengths to mention are:

      - Communicative
      - Loyal
      - Collaborative
      - Tech Savvy
      - Flexible in Schedule/Availability
      - Persistent and Determined
      - Eager for Knowledge/New Skills

      Rachelle's Answer

      "I think my strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client facing role."

      Rachelle's Answer

      "I believe my greatest strength lies in my analytical and creative mind. I have worked in many ways to cultivate my creativity. I feel that understanding both sides of the business sets me apart in a unique way, as others tend to either be creative or analytical. Also, I leverage my years in sales when I create marketing collateral to be the most effective for my clients."

  14. 14.

    Tell me about a time when you had to collaborate with a co-worker whose personality was the opposite of yours.

      Workplace personality differences will almost always be present, whether you work with a large team or a small one. The interviewer would like to see that you can make the best of any situation, regardless of personality differences. Give an example of a time that you were a team player, despite a challenging personality clash. If you are newer to your career and do not have a work-related example, you can use one from your university or volunteer experience.

      Rachelle's Answer

      "In my current role, I support the VP of Research Marketing. When she was on vacation this year, I was expected to spend much of my time assisting the Director of Sales in her absence. This particular individual did not give clear direction or feedback, which I found difficult. I asked for a meeting early on, and let him know that I work best when I am fully aware of the expectations and deadlines. We worked pretty well together after that conversation. I am a supporter of open conversations and nipping communication issues in the bud before they become major concerns."

      Rachelle's Answer

      "While obtaining my business degree, we were expected to collaborate in groups. These groups were often assigned, and I would find myself working with classmates whom I did not fully understand. I am very organized and had to work on a major project with another student who was disorganized, and simply uninterested. I kept my nose to the grindstone, doing the work expected of me, to the best of my ability. I could not force him to work harder so, instead, I decided that my delivery would shine. And, it did!"

  15. 15.

    When have you significantly contributed to obtain a corporate goal?

      The interviewer would like to know that you take an interest in the overall goals of the company. Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting, in some way, to the end goal of the corporation.

      Rachelle's Answer

      "In my current role, all of our client projects are handled collaboratively, through cross-functioning teams. We all contribute in our way to the final project. My biggest contribution has been in guiding and mentoring the apprentices who come to our department. I encourage them to participate in brainstorm meetings, and to whiteboard with us. By actively participating in open workplace culture, we have seen great ideas come from even the most junior marketers."

      Rachelle's Answer

      "My most recent employer had a solid interest in giving back to the community. So much so that we, as a group, logged our volunteer hours which were treated as another KPI. We would review our community contributions quarterly. Our goal was always to hit a minimum of 500 volunteer hours per quarter which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."

  16. 16.

    What are some free and paid tools you've used to conduct market research and how have they been helpful?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    Performing market research helps us determine the direction a company should take to promote their products and services. What is a key point within this scope that research uncovers?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    In your opinion, what is the most exciting collaboration between data analysis and artificial intelligence in the past year?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    What do you know about Survey Sampling International's competitive position within the data analytics industry?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    Name some solutions for customer experience optimization.

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    In your opinion, is data a true asset for a business. Why or why not?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    What is pervasive business intelligence, and what does it mean to you?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    Have you ever trained a client on how to implement the data they receive in a customer survey?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    Part of our business is in big data, which is continuously changing as new technology and products enter the market. How do you keep up-to-date on these changes?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    In your opinion, what would be the top three most important questions to ask in a customer survey?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    What is your favorite data management tool at the moment?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    Explain data visualization, and why it is important to a business.

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    How could a business use the data services of Survey Sampling International to prospect and generate new leads?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  29. 29.

    Great data visualization will present data in a convincing way. How do you improve human perception when presenting data?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  30. 30.

    What does the term 'people-powered data' mean to you?

      View All 30 Survey Sampling International Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.