Menu Menu Search print MockQuestions.com Logo MockQuestions
MockQuestions.com Logo
Sign in
Upgrade
Career Interviews
Interviews by Category
Close

Top 30 Starbucks Interview Questions

Question 1 of 31
Why should we hire you?
Professional Answers Preview
Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
More professional answers available after the upgrade
Upgrade
Question 2 of 31
Describe to me your last manager. What did you like and dislike about their leadership style?
Professional Answers Preview
The interviewer wants to hear that you only speak positively about your past manager. Think about the things that you really enjoyed about this person and their leadership style. Start off by telling the interviewer 3-4 things that you really liked about their style. You might talk about how they had regular team huddles to provide ongoing communication about process changes or upcoming events. You might share how they regularly had fun activities going on to keep the team engaged. Keep the focus on the positive things. Next, think about one thing you wish your manager would have done differently. Tell the interviewer that you would have liked to see your manager conduct this one thing in a different way, and be sure to explain why you think this alternative way would have been better. This allows the interviewer to see that you remain positive while offering constructive feedback. Positivity is key!
More professional answers available after the upgrade
Upgrade
Question 3 of 31
How would you handle a rude customer?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 4 of 31
Tell me about your experience working in the food industry.
Professional Answer
Want to see the answer?
Upgrade
Upgrade

Practice More Interviews

Behavioral
We all have some behaviors that are typical of us and which sometimes results in ...
Common
There are some questions that employers ask at almost every interview. The questions ...
Communication
Communication skills are essential for any workplace to function efficiently. However, ...
Leadership
If you are interviewing for any type of leadership role; prepare with our leadership ...
Management
Our management questions are designed for any interview for a position that has authority ...
Teamwork
This set of questions aims to ascertain what your idea of teamwork is and whether ...

Career Interviews at Starbucks

Assistant Store Manager
Barista
Shift Supervisor
Store Manager
Question 5 of 31
Tell me about a time when you went above and beyond for customer service?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 6 of 31
In your opinion, what makes a great company?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 7 of 31
Would you like to be a manager at Starbucks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 8 of 31
What is your favorite item at Starbucks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 9 of 31
What are some of your weaknesses?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 10 of 31
Name your three best qualities?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 11 of 31
What would you do if a coworker asked you to help you steal?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 12 of 31
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 13 of 31
Would you say you are a sociable person?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 14 of 31
Why should we not hire you?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 15 of 31
How can I trust you not to steal?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 16 of 31
What would you do to help the community if you could do anything you wanted?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 17 of 31
What is your best personal trait?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 18 of 31
Describe a time when you disliked company rules in your last job?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 19 of 31
How often do you give an A plus effort while working?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 20 of 31
Why do you think you will like working at Starbucks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 21 of 31
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 22 of 31
What do you know about Starbucks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 23 of 31
When was the last time you contributed to a team effort and what was your role?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 24 of 31
Where do you see yourself in five years?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 25 of 31
Tell me about a time when you had to be a leader. How was the outcome?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 26 of 31
How do you expect to make a difference at Starbucks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 27 of 31
How often are you late for your responsibilities, such as school or work?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 28 of 31
How would your references describe you?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 29 of 31
Do you prefer working in a team environment or alone?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 30 of 31
How well do you handle customer complaints?
Professional Answer
Want to see the answer?
Upgrade
Upgrade
Question 31 of 31
How would you deal with an angry customer while you were busy completing tasks?
Professional Answer
Want to see the answer?
Upgrade
Upgrade

User-Submitted Interview Answers

Question 1 of 31
Why should we hire you?
User-Submitted Answers
1.
I'm a hard working, friendly person whose main goal while working is to make the customer happy. I love learning new things and I'm always willing to help my fellow employees.
2.
Because of my excellent customer service skills.
3.
You should hire me because I am an extremely dedicated and reliable individual. I have great work ethics and provide customers and fellow employess with a positive atmosphere.
4.
I have experience, I am a good match for this job.
5.
I feel that I'm an assest to any team that I'm apart of, I'm the person who is always willing to listen, but at the sametime I can help people focus in on the task at hand so we can be sure that we make sure the customer (guest) is being maintained as the priority.
6.
NEVER. (get really offended)
7.
Lots. All there is to know. Come at me bro.
8.
Fabulocity, average-heightedness, and the ability to knit cat hair sweaters.
9.
all the time, not even a big deal. I am always the lone wolf.
10.
You've already said that one, I do believe.
11.
As a super fun and happy exciting and energetic and charismatic and simply all around awesome.
12.
I don't have any, mostly because my childhood was rough and I had to fend for myself a lot.
13.
I would like a position at Starbucks because I would love to gain the experience from this job and work for a major company.
14.
I see myself working at a company, preferably Starbucks while attending tru.
15.
My best personal trait is I get along with people really well, and can handle it if people are rude to me.
Question 2 of 31
Describe to me your last manager. What did you like and dislike about their leadership style?
User-Submitted Answers
1.
My manager is a very genuine, hands-on, leader. She is soft-spoken and observant - but not a pushover at all. Very proud to have been trained by her.
2.
I didnt have a chance to have a manager, but I think managers are there to guide and teach thier employees what the things to be done and how to o a goo job.
3.
I never really worked around my manager but when I did she always wanted everything fast paced and that has helped me better to work in under pressure situations.
4.
This is my first job, so I have not had a previous manager.
5.
I really loved my manager. In fact everyone did. She was very nice and understanding when it came to our availability (my availability would change every season for school) she always knew what she was doing and every guest that came in loved her. They said she was "really nice and friendly" she managed the store very well, sent everyone on their breaks on time, and ensured the restaurant was operating smoothly.
6.
She was very friendly and upbeat which I really enjoyed. She also never acted as if she was above any of the jobs we did just because she was the manager. At times she could be very relaxed which sometimes came off as unprofessional and it felt like I was working with a friend and not a manager.
7.
My previous menager was very organized and following schedule, if any changes accured I was notified in advance.
8.
My last manager was hard working and a really get things done type of person. I really liked how he would power through certain task and had the motivation to get it done. However he was a little impatient and I do enjoy a stress free environment, but know how to handle one when it comes to it.
9.
I loved my last manager. His leadership style was much more friend based but still stern when needed. He was always there for us to talk to and a very relaxed person in general.
10.
My last manager was very hands on. She knew how to efficiently lead a team, and organize her partners to achieve the most successful results, and motivated her team to work their hardest by showing she was able to work hard herself.
11.
My last manager was very good at their job. They made sure evrything was done efficiently and to the letter. They never saw workers full potential, how they could use them more efficiently.
12.
She was amazing. It was really easy to pick up hours or change hours. She always appreciated favors, and she was kind. I personally felt she played favoritism. Nevertheless we were on good terms.
13.
With my current job I have several managers and several leads. But in general I like that they get to the point. If you are doing something wrong they tell you and then teach you how to fix it. What I dislike is that a lot of the time if you have a question or concern they dismiss you.
14.
I have no prior job experience, but I did volunteer at the dairy I lived at and the owners were very supportive and grateful for my help.
15.
I liked that she was understanding of my practice schedule and gave me opportunities to make up work.
Question 3 of 31
How would you handle a rude customer?
User-Submitted Answers
1.
I would abide by what the protocol dictates for my position in the most kindest of ways.
2.
I think that I would handle it by seeing if I could calmly help them, if it looks like I can't handle it, I would bring a manager into the situation.
3.
I would keep my cool and calmly ensure that they are treated as any Starbucks customer should be treated; with patience and kindness.
4.
I would stay polite and still have a smile on my face and make the rest of their time waiting as enjoyable as I can make it.
5.
I would remain calm and carry out their requests to the best of my ability, with a smile !
6.
I would treat them as any other customer and aim to give them my best service possible. However if they were being vulgar and offensive to other customers I would ask them politely to leave the store.
7.
I would stay calm and polite, and not say anything to provoke them more. I would just remain professional.
8.
Remaining calm and polite. If theyre asking for something simple like a drink if they didnt like the one they got, we can easily fix that. But if their demands are higher, you get the managemnt.
9.
With a smile of course what else is there to do everyone has a off day all you can do is try and make it better with a smle.
10.
I would listen to them, try and offer a solution to their problem, ask the manager to offer a solution.
11.
With a smile and understanding that I have no idea what is making them have a bad day and see if I can improve their mood.
12.
I would quietly listen to all of their complaint and then try to take whatever steps necessary to make that customer happy.
13.
I would not talk back to them and instead give them service with a smile. Chances are they just had a bad day.
14.
By being as calm and positive as I can I get them what they need in a timely manner.
15.
Try to make them smile any way I could and make sure they keep coming back.
Question 4 of 31
Tell me about your experience working in the food industry.
User-Submitted Answers
1.
It was a great place to start a career. I learned alot about working in a face paced environment and it really helped me with my people skills.
2.
Starbucks is the #1 coffee shop in the Nation. Second is Caribou Coffee.
3.
I've been working there ever since I was hired at a coffee restaurant close to my house. I've realized that the food industry requires much pace and service. Sometimes, it's not just the food that makes a difference, it's often the experience that's offered to the customers.
4.
I worked at Marbella farmers market and while I didnt prepare any of the bakery items I had to package and display the baked goods and make coffee, lattes, very similar to starbucks.
5.
I hav not worked for a food industry per se but I know that there are several policies and rules one must abide to when I volunteer at a soup kitchen I need to be aprons and hair nest also when serving the homeless down town I need to have gloves on to protect the people and the food, alone with preparation it cannot just be home made they must be made in a state regulated kitchen that upholds the started and government starred for food distr.
6.
Working with people is challenging but rewarding at the same time.
7.
I cook and clean at home for my parents and for my nephew when I babysit.
8.
I have worked for Chili's as a busser and a server. So I understand the fast paced action that is required, but at the same time I have lived most my life in a grocery store and that is a completely different monster.
9.
Well I worked for a few months at a restaurant as a busser. I was getting enough hours so I switched jobs to a berry farm. I enjoyed the customer part of the job, where I got to meet people and serve them, but I didn't feel comfortable in the negative atmosphere of the restaurant.
10.
I don't have any, but I have customer service experience working as a receptionist at a Staffing Agency. I would greet customers, do computer work, filing, and answering phones.
11.
Havent work anywhere with food but I cook at home if my parents are busy or if I babysit cousin.
12.
I have not worked in the food industry this is why I would be very excited to start at Starbucks.
13.
Well, I started in the food industry when I was 15. I really enjoyed the fast paced environment, learning new things as well as helping customers and I believe I have developed a lot as an individual because of it.
14.
I have had one part time job in a food related field. it was with honey bees.
15.
Working in the food industry has helped.
Question 5 of 31
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
Sine we changed all of our new packaging for all of our coffee we have had plenty of customers confused looking for the coffee that they were used to just grabbing right off the shelf, so I went over to the coffee and explained to them what we had done and then showed them which one they were looking for and.
2.
I like to think I do that all the time but one time is when you get the regulars and you can get everything they want before they ask you.
3.
Since last year I took some business related lessons in the university.
4.
Well I remember this time when I was a seasonal worker at JC Penny. A man was wondering around and while my job was just to do go backs I noticed he needed help when I asked him if there was anything he needed help with he said he was looking for a bathing suit for his wife... In december. So we searched until he found something he liked. And while I was behind on my go backs it felt good to help him out.
5.
I brought coffee to sick customers up to their rooms.
6.
Treated them with a smile.
7.
When working at the digital output center at Pratt, my job including rolling prints for students. There were plenty of times when a student asked me to roll the prints a certain way, or roll certain prints together and I was happy to make those adjustments for them.
8.
In the past I have helped customers by carrying their shopping around the store for them, In a previous job I also used to list information for clients that would be handy for them such as car parking when sending them confirmation of their hotel bookings.
9.
I had a customer who lived an hour away who needed personal service right away. So I drove to her home to help her resolve a situation.
10.
I always try to go above and beyond for my customers. Especially new customers, I try not to have them feel overwhelmed by their options and take time to understand what they really want.
11.
I try to do that for every customer by being exceedingly friendly, and polite. but for example I time where I was was when a customer called in need to place her animals. Our rescue was full and she didnt have a cimputer of her own to look up more. Instead of making her drive the the librabry I used the computer and pulled up a list for her and named htem all out for her.
12.
When I was a manager at bk I had a young lady come in after being badly beaten and I called the authorities to get help got her a hot meal and something to drink while we waited and they took a statement she later on down the road came in to thank me for all I did and let me know how things turned out in the end and that the pep talk I gave to her encouraged her to leave the situation she was in.
13.
I always go above and beyond, I like making customers happy.
14.
When elderly customers come in I offer to take their products to the table.
15.
I attended 10 weekend community open houses for one of my clients, serving food, entertaining perspective buyers and cleaning up after the events.
Question 6 of 31
In your opinion, what makes a great company?
User-Submitted Answers
1.
I believe a great company is founded first off, by great employees and by great products, these together help create a report with customers that keeps them coming back.
2.
The customer service, because in order for a company to be great, it needs to have a strong connection to the people that will be interacting with it and spending money in it.
3.
To make a great company is to treat the customers not as customers, but as guests and friends and to make them feel like they mean something more than someone with a pocket book.
4.
A company that offers great service to both customers and stands behind their employees offering not only good benefits but also a family.
5.
Id say the best way to judge a great company is the effect it has on the customers if you have happy customers you have a great company. Aslo being incredibly an incredibly popular business famous arounf the world that is very financially successful does help.
6.
Mission statement strong and passionate virtous humble beginnings, grow from roots, inspirationsl fsor to employess cares about encironment and comminity fun enviorn t with opptunitesfor staff to meet learningo]prtunity forbrs list.
7.
A great company is one that tries to get feedback from their employees AND their customers to try to better themselves. Also having a positive, upbeat environment is important at work.
8.
A successful company who can satisfy there customers and build a relationship with there local communities.
9.
A great company streets there employees well. Employees who are treated well are more likely to work hard and allow the company to grow and prosper.
10.
The people that work in the company and the product.
11.
A great company is made by their interest in individuality of the customer and the employee.
12.
A company who is in it for the passion, not the money. Being involved in the local community shows you truly care about others and recognized they are the reason you are where you are.
13.
Great customer service, unqiue logo and top of the range products.
14.
Where everyone works as a team, and is helpful to customers on the items they are selling.
15.
I think that staff with a positive attitudes and great work ethic and a family mentality makes a great company.
Question 7 of 31
Would you like to be a manager at Starbucks?
User-Submitted Answers
1.
I would love to after i've worked here awhile and got accustomed to the way the store operates and im fimiliar with all the policies and rules.
2.
If given the opportunity, yes.
3.
In the future I would like to be given the opportunity of becoming a manager but I would perfer to become oriented with the facility to gain experience before hand.
4.
After gaining enough experience I would absolutly like the opportunity, I want to make a carree out of working here.
5.
I would when the time is right. I would like to start from the bottom and work my way up if the opportunity is availiable.
6.
If given the oppertunity yes of course.
7.
Yes I would because I believe it'll give me more challenges to face and also create a new experience as well.
8.
Yes! I would love to do anything to reach a higher level of success.
9.
I would, given the opportunity to learn how the store runs and being able to develop my skills, I would love to consider advancing with the company.
10.
I would love to consider the opportuinty if it would be available in the future.
11.
Once I get used to how to the store operates and all I would love to be a manager.
12.
I would like to work my way up to becoming a manager.
13.
If one day a management role fits my skill set and allows me to positively add to a team, then yes.
14.
Yes at one point cause I always strive to do better.
15.
I hope so, but before I have to prepare and learn about starbucks everything.
Question 8 of 31
What is your favorite item at Starbucks?
User-Submitted Answers
1.
I love many drinks at Starbucks, but I would have to say the frappuccinos are my favorite.
2.
Caffè Vanilla Frappuccino® Light Blended beverage.
3.
Iced green tea latte.
4.
White chocolate mocha and oat fudge bar.
5.
Caramel macchaito iced, oh and that they offer soy milk I am lactose intolerant so I cannot have that option is always appreciated.
6.
The calming green color.
7.
I would say coffee, but that feels like too much of an easy answer. SO what I prefer to say my favorite items would be teas and Iced coffees.
8.
I love the white chocolate mocha. Iced preferably. Also the caramel brule lattes during the winter season is bomb!
9.
Caramel Frappuccino.
10.
There are a number of great items at Starbucks but my favorite would be the frappuccinos.
11.
Skinny Vanilla Latte and a Vanilla Bean Scone!
12.
It has to be between the passion fruit ice tea or the vanilla bean Frappuccino.
13.
I really like the Signature hot chocolate to drink and the Starbucks chicken Ceaser salad is to die for!
14.
My favourite item is the signature Hot chocolate, I think it's perfect in the winter. I also enjoy a cappuccino from Starbucks, when I am on the go.
15.
I have a weakness for salted caramel mochas in the winter and the very berry hibiscus refreasher in the summer.
Question 9 of 31
What are some of your weaknesses?
User-Submitted Answers
1.
Get things done too quickly!
2.
Less work experience.
3.
I can't drive, and this does impose an problem when the subway is down.
4.
Everyone has weaknesses. One of my weaknesses is I have to finish something that I have started. If I dont, it will bother me.
5.
Sometimes I can be too persistent even if I might not have the skills needed to do what I am doing. I can be stubborn.
6.
My restlessness. I like to be doing something. I'm a nervous cleaner! If I dont have anything to do I will clean.
7.
I take pride in my work and can sometimes take criticiwm personally. However, I have learned both through my work and educational experiences how important feedback is and try to remember not to take things personally but rather use criticism as a means for growth.
8.
I feel that I am too hard of a worker I try my fullest to get the best results, along with being a perfectionist I go over every detail before makning a movie and even doing that I prepare try to prepare for the worst of cours in the hopes it does happen but always prepared for when it does.
9.
When I started on the work force I was disorganized.
10.
When I started in the work field I was disorganized and I wanted to change this.
11.
I find it hard to take intiative without clear instructions, if I don't know how to do the task. I also don't have any work experience in this field.
12.
I do not have work experience but I am a volunteer, I feel as if I can sometimes pay too much attention to detail.
13.
When people starts to scream at me.
14.
I'm a work-a-holic. If I have a task to finish I will sometimes skip meals to finish it.
15.
I have no past experiences, can sometimes be unorganized with my personal things which I have been trying to change.
Question 10 of 31
Name your three best qualities?
User-Submitted Answers
1.
Honest, loyal and forgiving.
2.
Punctual, problem solving, easy going.
3.
Team work; time management; easy going.
4.
My availability, my dedication, my passion towards coffee.
5.
Friendliness, being on time, and a quick learner.
6.
Easy going, a quick learner, goal oriented.
7.
I am a fast learner, I am enthusiastic and hard working.
8.
Hard workingPassionatereliable.
9.
My three best qualities.. One would be connecting with others and being genuinely interested in what they have to say and what they do. Two, my diligence. I am persistent on things im working on and am very attentive and wont give up on things very easily. And three, im easy going.. I relate to people easily and dont make a big fuss over things in general.
10.
Punctual, critical thinker and problem solver.
11.
My three best qualities are my ability to perform well under pressure, efficient and ability to quickly retain information.
12.
I am fast, im very talkitive, im very respectful.
13.
Creative, unique, and caring.
14.
Punctual, quick learner, friendly.
15.
I would say my three best qualities are that I`m dependable, honest, and friendly.
Question 11 of 31
What would you do if a coworker asked you to help you steal?
User-Submitted Answers
1.
Say no! and snitch to the manager.
2.
I will tell the manager about this and advice the coworker.
3.
I would be shocked and I would tell a manager immediately.
4.
I would tell my coworker that I would not take part in that type of activity for a company I worked for, or for any other company.I would then proceed to speaking with the manager about what had just taken place.
5.
I would refuse to help and then would notify the manager immediately.
6.
I would say no and let the coworker know he/she shouldnt do that. If they continue, I would let management know.
7.
I would say no, and if it happened again I would bring it up with a manager.
8.
I will help him '' to get fired ''
9.
Tell them no. And report to my manager immediately.
10.
I would not help them, and would tell the manager.
11.
I would advise them against it and furthermore advise my manager. I have no tolerance for that kind of behavior in the the workplace.
12.
I would go straight to the manager and tell them, because stealing is against everything I believe in.
13.
I would politely tell them no and soon as possible alert the management team.
14.
I would inform the manager and also advise the coworker not to do so.
15.
I would say absolutely not I like my job and I will be letting a manager know that what is going on.
Question 12 of 31
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
I did the most pressing and most important ones first based on each situation.
2.
Not having enough time to complete all tasks was a hallmark of my last position. I made lists in order to arrange tasks by greatest to least importance, and tried to sort my tasks so as to do things in bulk. When sorting by importance, I always tried to keep the customer and company objectives in mind.
3.
I prioritized by deadlines and importance.
4.
When I'm given a list I rewrite it so the items are listed in order of what can I get accomplished along with what the priorities are. There might be a couple of things that I wouldn't be very quick at but if they have to be done then you can't go around them.
5.
According to priority. Anything involving a customer takes priority.
6.
Often I am given tasks throughout the day to complete by the end of my shift. I always prioritize my tasks as to which ones have a deadline and which are of the greatest importance.
7.
I tend to get a lot of schoolwork, but there has never been a time where I handed in incomplete work. I try to manage my time wisely and get the most important work completed first, then do the rest afterwards.
8.
When your in a situation like that you ususally know which need to come fist. Cumters for explamle. They are always number 1 no matter what. even if I dont have enough time, you need to take your personal time to complete them to make sure the job is done. If someone is abailable to help, than ask but dont call them away from their job.
9.
If it concerned a customers that, ofcourse, came first. The rest would be in order or importance.
10.
I put everything into the order I knew how to do one better then the others, did the ones I knew how to then figured out how to do the others.
11.
Time management makes all the difference if there is something that can be deligated out do so make sure that things that are important to operation of the store are taken care of first and go from there.
12.
I usually try to complete all my duties, but if there is a time crush I would prioritize with the most important and impending duties first.
13.
I put everything in a list of importance and what tasks had to be done first.
14.
I spoke to manager about what should be done first, what was most important.
15.
I prioritized tasks, delegates based on people expertise.
Question 13 of 31
Would you say you are a sociable person?
User-Submitted Answers
1.
I try to be. I mean their are times when I'm shy but I still try to be friendly.
2.
Yes, I'm not amazing at small talk but I diffently try to be a very friendly person.
3.
Yes, I thrive in social enivornments and love to chit chat with people.
4.
Yes, I like talking, socializing and I have a friendly personality.
5.
Extremely, working in any customer service job you have to be. I have worked for my current company for 8 years and there is no better way to understand how your customer feels then talking to them.
6.
I love talking to people, and that's one of the things that made me consider applying for the company. Everyone tends to be extremely personable, friendly, and laid back at every Starbucks I've ever set foot into, even when it's extremely busy.
7.
I am very sociable. I love being around people and helping to improve other peoples day and moods.
8.
Oh yes. Even though sometimes I am moody and still friendly.
9.
Yes! at first I am quite shy however afterwards I love being friendly and around people, its just who I am.
10.
I am an extremely sociable person. I love getting to know new people and learning about who they are and what they are interested in. Everyone has their own unique life experiences, perspectives, and talents.
11.
I am, I really enjoy the opportunity to interact with others and make their day.
12.
Yes. I love to people smile. I know from experience that a friendly gesture can make your day a whole lot better.
13.
Yes I am very sociable and I enjoy building relationships with both colleagues and customers.
14.
Absolutely. I have no trouble starting a conversation, making friends.
15.
I am definitely social, but know when not to be at work.
Question 14 of 31
Why should we not hire you?
User-Submitted Answers
1.
You should not hire me if you're looking for someone with zero work ethic.
2.
I would not steal anything.
3.
Because I am a student.
4.
I would bring an outgoing personality to the company, I am dependable, and I truley love the product!
5.
There are no particular reason I should not be hired I can bring a warm and friendly persona to the job and help maintain that atmosphere in a Starbucks along with always willing to learn sorting new.
6.
There is no such thing. I came to this interview to be hired because I believe that this is the right job for me.
7.
If you don't want an awesome employee.
8.
You should not hire me if you dont want to have an employee with a great work ethic, and a team player.
9.
There is no reason as to why you shouldn't hire me.
10.
If you'relooking form someone that's rude careless and knows nothing about customer service.
11.
Maybe Because it's my first job. But it would be a great place for me to start.
12.
Well, if you aren't looking for an outgoing, hardworking, reliable, honest, determined employee.
13.
There is no reason to not hire me, I will be the best barista.
14.
I dont know who else you have interviewed and if they have more experience.
15.
There is no reason! I would be a great asset to your team and would do everything I can to better your company.
Question 15 of 31
How can I trust you not to steal?
User-Submitted Answers
1.
I have never stolen anything in my life, that leads to worse things in life, and I would like to live a good life.
2.
I have never stolen anything from anyone in my entire life that may cause me from trouble.
3.
I was always taught not to steal I don't see the point for it when I am trying and working my harest to make my own income, even for commodities, everything I do will be through hard work and dedication stealing is not the answer.
4.
I have never stolen in my life it's not worth it.
5.
I wouldn't of been able to hold my job at Albertson's for 8 years if I stole anything, or I'm just a master thief and no one realizes. Plus I make $40k a year, a $2 candy bar isn't a good return.
6.
I am a very reliable person I have never stolen anything in my life.
7.
Because I never have. I believe it to be bad karma.
8.
I have a very guilty conscious and strongly believe with treat others the way you want to be treated.
9.
I have never stolen in my life and tell on myself when I mess up in the smallest of details.
10.
I was raised to believe that stealing is a crime and strongly believe it to be a crime to this day.
11.
I feel that if I steal from your company that I am hoping to be apart of, then I am stealing from myself and I would not want to do that.
12.
I believe stealing is bad. And you should work for everything you want in life.
13.
I was taught making my living through working hard, not the easy way. I would never feed my family with something stolen.
14.
I have worked in retail for four years and I know how theft can effect the employees and business. The more people steal the less work there is for me and the people around me. I also have a lot of experience with cash handling and have no problems with counting change correctly.
15.
I have never stolen in my life, nor would I ever. I was raised to believe that it is much more satisfying to earn something through hard work.
Question 16 of 31
What would you do to help the community if you could do anything you wanted?
User-Submitted Answers
1.
Give back to the homeless raise money for charities, offer free services to those in need that cannot afford it, I am work for my community now and we have hold auctions for items that would benefit a charity that helps termanit neonatal tetnus and end modern day slavery.
2.
I would give free food and coffee to the ones who need it.
3.
I would give free food to the ones who need it.
4.
I would trying and put together a voulenteer day once a month and see if it would possible for a group of starbucks employees to help out at a local food bank.
5.
Make everyone spend an hour cleaning up garba.
6.
I would make sure money was more balanced so everyone could have basic needs.
7.
I would try and stop prostitution amongst under age girls.
8.
I would make sure everyone had access to safe housing and stable employment.
9.
I would fundraise for the SPCA, because I respect all of the work they do for animal welfare and to prevent animal cruelty, because this is something that I believe in.
10.
I would start an organization for children in need of help. Whether theyre homeless, self harming, or anything like that.
11.
I would love to open a boys and girls club to help the youth find another outlet with their time verses being destructive or using drugs and getting into trouble.
12.
Give dual income, single moms and lower income families access to top notch education and before and after school options.
13.
Fundraisinf shows in the shop like flamenco or bands and donate cover to spca or other charities have a food hamper at christmans do some work with chldrens hoptial this is my specialy I lhave lotes ides if you are ablr to do them of course.
14.
If I could help the community I would feed the people in need.
15.
I would try to push for free college education for all U.S citizens. I believe education is a right not a privilege.
Question 17 of 31
What is your best personal trait?
User-Submitted Answers
1.
I am very friendly and love to help people.
2.
I'm a huge people person. I really love to know that I may have made someones day just a little bit better.
3.
I am dedicated. If there is something I wanted to achieve, I will do whatever it takes to accomplish it such as receiving an interview at this location.
4.
Friendliness. I am very outgoing and really shine in costumer service.
5.
I am very personable, I have been told by my boss at advising and several people that I am someone people can come up to and have a conversation and not feel intimidated or taken aback, I don't personally see it but I appreciate it none the less another personally trait I have modesty and appreciation.
6.
I am kind to people.
7.
My best personal trait is I can get along with other easily. This means I can work with co workers well and get along with customers as well.
8.
I care more about people than my desire to be 'right' in a situation.
9.
I'm humble but aware of my strengths and weaknesses.
10.
I am friendly and really outgoing and I can start conversations out from nothing at all.
11.
What is your best personal trait.
12.
My best trait is that I'm very aware of the people around me and their feelings and therefore I care a lot about being a polite and approachable person.
13.
I am a natural born leader. In situations where a leader is necessary I will always confidently rise up and claim the position.
14.
My enthusiasm. I love meeting new people and learning new things.
15.
I am a quick learner and I work well under pressure.
Question 18 of 31
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
Honestly I didn't really like the dress code. I don't mean it in the way you think though; I personally make an effort every day to get dressed well, however the rule at my last job simply said no jeans or sneakers, so we would have other hostesses showing up in half shirts and sweat suits and not get sent home. I just though it looked messy, other than that though there wasn't much I disliked rule wise, I felt they were all fair.
2.
That is difficult to answer because I enjoyed my last employer. However, at my first job, the rules were very strict and often contradicting.
3.
I normally don't dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
4.
I never have disliked company rules.
5.
I never really had a dislike or problem with company rules. I have no problem with rules or authority.
6.
There werent ever any rules that I disliked. I made sure I understood the rules and that I followed them because thats my job.
7.
I am not one who is very defiant and I know that the rules are there for a reason, there needs to be structue especially working with others. I find that when people break the rules is when I get irritated.
8.
I have never disliked company rules they are there for a reason.
9.
The only time was when we switched from Golden Spoon to an independent yogurt store, I was forced to wear a hot pink shirt and hat.
10.
I have never disliked company rules, but if I did then I would just adapt to it and try to deal with it.
11.
During my time as a counselor one of the kids took a poop on the ground and I was forced to clean it up.
12.
I have never disliked company rules I always abide by company rules.
13.
My manager expected me to be at my desk at 8:30 am and at 5:30 pm preventing me from scheduling meetings with clients during this time.
14.
I never disliked a rule but if I did I would find a way to adapt to it.
15.
U should never dislike company rules, I find that way to respect others people priorities.
Question 19 of 31
How often do you give an A plus effort while working?
User-Submitted Answers
1.
I always give my full potential when performing a task. I never give up until the task is complete.
2.
I would give my full potential until I accomplish my task.
3.
Always, there are hardly any reason one should not strive to their best then how our I get what I want from my job either experience or just income. I am providing a service and this would be the way I would want this to be done if it were for me, as best as possible.
4.
This is a hard question because it is hard to be perfect all the time and thats what I consider an A . So I would say I consistantly give a B to an A- everyday, but the biggest part is im consistent about it.
5.
I give a plus efforts everytime.
6.
I try to give as good as I've got in any project that I work on. However, I do think that no one can always be at an A level. No matter how often I put in an A plus effort, sometimes I feel that's not good enough.
7.
I always give an A plus effort while performing any task by doing whatever it takes to ensure that it is done to the very best of my ability.
8.
I work hard to complete all tasks efficently.
9.
I always give them an a, works have been appreciated all the time.
10.
Always, I love the feeling of completing a task to the best of my ability after putting my all into it.
11.
All the time I am always doing my best and learning new things.
12.
I always go that extra mile whether it is completing a task or helping a customer.
13.
I always give my best while working, I always try to go the extra mile for customers.
14.
I always do my best cause I believe if customers are paying money for something its should be the best.
15.
All day every day. From the moment I get out of my car, until the moment I suit up I envision my role in the company and what is required of me to fulfill this role.
Question 20 of 31
Why do you think you will like working at Starbucks?
User-Submitted Answers
1.
Everybody loves Starbucks, it's the best.
2.
I like the atmosphere, the care this company has put into itself towards becoming an industry leader. That is, it cares about its employees by offering them exceptional employee benefits, it cares about the community by making an effort to connect to them through corporate sponsorships/donations, and it cares about its own sustainabilty by continuously coming up with new drinks.
3.
I love the atmosphere here. I love to work in a team environment. I really appreciate how socially responsible Starbucks is and it appears they treat their employees very well, with lots of different benefits.
4.
The daily interaction with people, the coffee, and knowing im working for a caring and inovative company.
5.
Because of the excellent atmosphere and the friendly staff.
6.
Making the coffee, talking with customers.
7.
First, I like to drink coffe, and starbucks is my favourate coffe store. And I like the harmonious atmosphere and the nice staff. Moreover, I am a curious person, so I want to know more about coffe especally how to make it.
8.
Honestly what I will like most is working for a company who is willing to take risks, stands firmly for what they believe in, but most of all working for a company who supports everyone from a Barista to the VP
9.
Because starbucks is international coffee shop..
10.
The coffee is a plus, but I look forward to talking to regulars and new customers, recommending new items, and working for a company that treats their employees well.
11.
I've working here already.. I like it because you'll get a chance to do a lot of people favorite's drink.
12.
I love the atmosphere, and as a customer I've only had great experiences ordering at Starbucks and I suspect being on the other side of the counter will be just as positive!
13.
The environment is amazing! I am a people person and I like how starbucks connects so well with their customers.
14.
I think it will a combination of learning new things as well as really developing my skills.
15.
The atmosphere, the wide range of people who come in, and the yummy drinks.
Question 21 of 31
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
Iam a very intelligent person when it comes to history and used to tutor one of my friends in history.
2.
Yes.When I was in school I had classes where we could help each other and I never saw anything as a competition, or im looking out for no. 1 I would help me classmates all I could.
3.
We moved to Japan because my husband's studies. I supported him financially a emotionally to finish his studies and get a degree.
4.
I had a guest inquiring about car seats. I took the time to listen to her concerns and answer her questions while looking her in the eye and smiling. She was uncertain as to her decision and seemed to want to talk out her concerns. I listened and then answered some questions on an unrelated product. I made the sale, and she was very appreciative of the time I spent with her, stating that she had many bad experiences with employees in our store and she appreciated the time I took to listen.
5.
Yes, as a dance teacher, I enjoy teaching kids how to do new moves and we practice until they get them.
6.
I help my younger cousin with her math every week.
7.
Yes, no work related I have been helping a friend of mine to fundraise and make money to go and volunteer in an orphanage in Nepal.
8.
Yes during my a level exams I had this one friend who was just ready to fail, she did not revise, did not attend lessons, just waiting for a fail in her exams. Since we live queit close to each other I decided we could revise togetheir every night. Which really got her focused and working hard. When the results came in she was very grateful and achived high grades in the end. She said it was all due to me.
9.
My college friend was having difficulty pattern drafting his final pieces as he has dyslexia. I helped him by writing the pattern in to an easier format, this helped him achieve his grades to get in to university.
10.
My best friend developed a substance abuse problem. I helped him get clean by providing emotional support and introducing him to new people. I also got him to become healthier. He is now drug free, employed, and healthy.
11.
I am a perfectionist. I have to do everything correctly and up to standards.
12.
Yes, in Mary Kay I was a sales director, and it was my role to not only provide training for consultants, but to help, them with a business plan that reflected their goals.
13.
I recently helped my friend quit smoking - something she has been trying to do for years. Instead of nagging her, I would suggest ways that she could occupy herself when she craved nicotine and things she could do with the money she would save.
14.
As a youth group leader, I had the opportunity to deal with a variety of kids from different backgrounds and situations and I was able to take time with the teens to help them develop as individuals and as a result, there confidence grew exponentially.
15.
Yes, I was an assistant coach at my trampolining club, and I would help children improve their skills on the trampoline. They all enjoyed themselves and were proud of what they achieved.
Question 22 of 31
What do you know about Starbucks?
User-Submitted Answers
1.
Starbucks is a business that sells coffee and quality to the customers. it's a place where you can come and meet nwith your friends or meet new people. You can sit and enjoy your coffee without having worries.
2.
Tell me about a time you created a positive customer experience?
3.
I know that Starbucks cares very much about their customers.
4.
I know their coffee is amazing and the customer service is equally outstanding.
5.
Fairtraded company, employee stock options, rated as Top Employer of the Year.
6.
I know they are one of the top 100 companies to work for. They care about conservation and sustanability, and they give their employees alot of compensation for their work.
7.
It was founded by three friends in Seattle, USA in 1971. They started expanding internationally in the mid 90's and the first shop was opened in Tokyo.
8.
Its a chain corporation that sells coffee, tea, etc. They're located everywhere you look. Its fast paced and efficient.
9.
I know that they are about quality and passion with service and the drinks.
10.
I know that they enjoy teamwork and working hard.
11.
Very first store opened in Seattle, Washington in 1971
12.
I know that it is a company that sells amazing coffee and other beverages. It began in 1971 in Seattle, and now has stores in 50 countries. It first opened in New Zealand in 1998.
13.
I know starbucks strives to deliver more than just a cuo of coffee. They want to provide the people with a home away from home.
14.
Starbucks was first made in 1971 and the first store was located in Seattle. Starbucks mission statement is to inspire and nurture the human spirit.
15.
Starbucks is a business that sells coffee and quLity to its customers. Its a place Where you could come and meet with your friends or meet new people.
Question 23 of 31
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
I used to be on a pole vaulting track team and our team was a very close family you could say. W
2.
In my last job it was my job to mix the medications, but I would also set up the charts, and get the pre meds ready for the nurses. They appreciated it and I was happy to be part of the.
3.
I am currently a TA for an advising class and I have to make the syllabus and make the exams along with working with my boss there, I have two other TA's I work with and we make every possible way to keep our times open for the students to come and ask us question along with making the exams to actually test what we are teaching them.
4.
I worked as part of a team in the medical profession, and it was my role to make sure the patient, doctor and other staff were in good communication as to treatment plans for the patient.
5.
I worked in a team to put together a community engagement project for a scholarship. My role was to select a film to screen, design flyers, and create a Facebook event page.
6.
When working as a youth group leader, I worked along side a few other leaders coordinating large-scale events. Here, I had the opportunity to take on more of the creative and planning roles which included creating schedules and planning the themes.
7.
I did a media studies project last year which was to create a documentary with two other people. My role was to help film, interview people and put the documentary together. Everyone in the group did the same amount of work, and we all worked well together and we were rewarded with an excellence grade.
8.
It was last Saturday. I and 20 other volunteers got together to prepare for their fundraiser gala auction event. My role was to make a video and speech to present to over 300 people.
9.
I have had to work in numerous group projects, I am currently a part of a dance team and we each have to have a specific number of minutes choreographed before each practice, so I make sure that I have it all completed.
10.
About two months while working at my other job.
11.
I have previous experience in the restaurant industry. I worked as a line cook and.
12.
Drive through is always a team effort and my role changed day to day.
13.
In my anatomy class, we had a study group were we would meet up study together. If anyone had any questions we would ask the group. I helped people a lot on just learning the material and giving easy ways to remember the terms. I was a reliable source if they had any questions, they knew they could always count on me to show up.
14.
I am always contributing to a team effort, working at Boudin is always about being a team and working together.
Question 24 of 31
Where do you see yourself in five years?
User-Submitted Answers
1.
To be honest, I dont have a specific plan! But I would like to adavance. I am flexible though and see myself being happiest if I feel like I am an essential part of the company. I would be keeping my eyes open for advancement to furthur challenge myself.
2.
I'd like to continue to develop my on the job skills, as I've recently completed my Bachelor's degree. In five years, I see myself with an organization in which I have the opportunity for continued challenges and advancement, as well as personal development. I see myself with a greater level of responsibility as well as a greater level of contribution to the organization for which I work.
3.
I hope to become an excellent dental technician, and to be an entrepreneur.
4.
I see myself keeping a stable career.
5.
Graduating from college and pursuing a career in the hotel industry.
6.
Growing within the company.
7.
In five years I see myself in university studying communications technology.
8.
I see myself hopefully out of school and as a nurse.
9.
I see myself as a professional choreographer and dancer with my own company.
10.
I see myself in college on my way to earning my bachelors degree.
11.
Honestly, I dont have plans yet. Maybe I do have my own family. Working on a big company.
12.
Graduating college and beginning my career in communications media.
13.
I would like to have completed the management course at Starbucks and be developing myself as a manager in a Starbucks store.
14.
Graduating from a university with a bachelors in biochemistry, getting ready to apply for medical school.
15.
I see myself as a licensed paralegal working for a reputable firm.
Question 25 of 31
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
I had to be a leader when cleanliness standards were not being met by staff members. I motivated them to work along with me to set the standards higher than there work previoulsy and set up goals and some silly but fun prizes for them as well. I did the dirty work right along side them and then had the staff members score each other. The result was the standards were very much raised and staff members worked better together.
2.
There have been plenty of times when I played basketball there would be plenty of times when the team would be goofing around and I stepped up and let them know that this goofing around is resulting in us not having a smooth practice and they needed to stop messing around so we can have a nice quick practice.
3.
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
4.
There has been many times when I have been running my store and I see that things are breaking down in the front end, dairy, butcher block, etc. I jump in and make corrective action. Wether it's helping throw frieght, opening an extra til, or getting behind the counter and packaging up fish.
5.
In my prior position I was in charge of coordinating our monthly sales meeting, this particular task included lots of attention to detail and a host-like personality. I had to step up every month and lead my entire team, management and all, so that these meetings went well and everything ran smoothly.
6.
I worked as an educator for Drama Kids International for three years. I taught 4 groups of 20 kids from ages 4-10 in a classroom of my own. Despite being outnumbered 60 to one, I was able to conduct a constructive classroom environment and the kids adored me and I adored them.
7.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
8.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
9.
I often led my relatives carers as to what we could do that day, This was because I could pick up on his mood quite fast and often knew the best way to handle this. I used to brief the carers when they entered the house quickly and then we'd decide what cause of care to take. The outcome was that he was cared for in a respectful way and a way that met his needs.
10.
In school projects, playing sports, and during my EMT training. During trauma scenarios I had to be the leader an coordinate a team of EMT's with the ultimate goal of providing the highest standard of care to an injured patient. This involved constant communication and a constant flow of information.
11.
I had the opportunity to be a youth leader where I was responsible for several teens of different ages and backgrounds, and I saw them develop confidence though the different activities.
12.
I am often a team leader. Girl scouts, teaching volunteers. Clipboard.
13.
I noticed that the drive through times were far from ideal. So I took it upon myself to set everyone straight and be a motivator. Its amazing how one person doing their job well sets such an example so quickly.
14.
I had to be a leader, organizing a school event and the outcome was successful for me because I did most of the work when others did not.
15.
When the manager had to leave in a emergency I was left in charge of a crew that was new positive re-inforcement and encouraging them kept the crew happy and everything went as good as possible.
Question 26 of 31
How do you expect to make a difference at Starbucks?
User-Submitted Answers
1.
Promote more sales through my guarranted customer satisfaction service maners.
2.
I hope to bring energy and value to starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
3.
I expect to add to the great costumer service and be an employeee that can be depended on to do her part and others if they need help.
4.
I hope to bring great customer service and a smiling face, I know that it can make a difference in someones day.
5.
Chnaging somebodys mood by making them their favorite drink and being cheerful.
6.
I plan to make a difference by up holding my own beliefs of going above and beyond every single day to be sure that the person I am helping leaves highly satisfied and feels bad if they go anywhere else.
7.
Providing my legendary service and spreading my knowledge and drive to everyone around me. Insprie.
8.
Providing my skills and leadership to spread my knowledge and passion for starbucks.
9.
I would bring positive attitude, and great customer satisfaction.
10.
I think it's about making the customer come back. To me, this means that making their experience better than great each time.
11.
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
12.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
13.
By continuing on with the standards the company has set for themselves in customer service, sales, quality.
14.
Well, I hope to bring a sense of enthusiasm to the team that can be translated into even better service for our customers.
15.
I believe all guests experience should be a good one. I want to be looked at as a friend who provides them with the quality service they deserve.
Question 27 of 31
How often are you late for your responsibilities, such as school or work?
User-Submitted Answers
1.
There have been times when I have been running late, but I always call when this happens. If it is caused by an appointment or something I had planned prior to my employment, I would make arrangements with my employer letting them know exactly what was going to cause my being late to work/school. I make a habit of trying to schedule when I can, appointments or other engagements, on my days off or after work hours.
2.
I am not being late is a pet peeve of mine. I am usually early because I dont like to feel that I am behind.
3.
Rarely I pride myself in being on time.
4.
I hate to be late so I usually arrive 15 minutes early to everything. My family actually makes fun of me for it.
5.
Unless there was a major emergency, never.
6.
I am always promplty on time. For all the years Ive worked, ive only ever called in once or twice.
7.
I try to never be late, however sometimes things come up and I have been late maybe once or twice but I always call in ahead of time if I know that I am going to be late.
8.
Not frequently I find it disrespectful and it is a pet peeve of mine so you wouldnt want to do that to another person especially my job.
9.
I always try to be 10 minutes early to school and work, so it gives me a leeway for traffic.
10.
I am always on time to school and work, as well as any other event.
11.
I am almost never late for school or work and pride myself on being on time.
12.
I try not to but it does happen once or twice if at all.
13.
Very rare. The times that I am a few minutes behind are made up for by the hours I stay late. I have not missed a day of work in three years.
14.
One of my pet hates is being late. I am one of these people that will plan well ahead of any trip and leave plenty of time. However, sometimes things can happen that you cannot plan for i. E. Once I had a flat tyre on my way to work. I had to take the car to the garage but phones work immediately when I was aware of the problem. When I arrived at work I apologised again and offered to make the time back (I even took in the receipt for the tyre!)
15.
I manage my time wisely as to always meet the deadlines of my responsibilities.
Question 28 of 31
How would your references describe you?
User-Submitted Answers
1.
I think they would describe me as friendly, organized, caring, and well mannered.
2.
My references would decribe me as a hard working individual. My supervisor at wonderland even said I was her.
3.
My references would tell you that I'm extremely organized and quick to finish tasks. I also strive to greet and give a pleasant experience to every customer I can.
4.
Friendly, well organized, hard working.
5.
I think that they would describe me as hard-working, easy to talk to and someone who genuinely cares about the task at hand.
6.
Very hard-working, motivated, and focused.
7.
Hardworking, motivated and a quick learner.
8.
My references would describe me as a friendly, helpful, caring individual.
9.
Friendly, positive, ethical, dependable.
10.
Hard-working, responsible, helpful, assertive, and willing to learn new things.
11.
My references would describe me as reliable, hardworking and friendly. And I have always been told I am a very quick learner.
12.
They would describe me as a friendly, hardworking person.
13.
My references would describe me as hardworking, friendly and also a team player.
14.
They would describe me as a self starter, loyal, friendly, a good listener, as well as good at getting the costumer what they need fast and efficiently.
15.
They would describe me as a hard working individual who tries to make everyone around them happy.
Question 29 of 31
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
In a team environment.
2.
Team enviroment definetly, all of the jobs ive had that I loved were working with others in a teamwork mentality.
3.
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
4.
I like work as team, because the power of a team is much bigger than alone. And we can always learn something from other teammates to make us become better. The most important point is we can make more new friends.
5.
Honestly I prefer working with a team. I can only accomplish some much in a day, but with a team behind you anything is possible.
6.
I prefer working in a team environment. I like making friends and socializing and being personable and having a good time while working.
7.
Over the years I have definitely learned that it is incredibly important to be independent and stay on task at work, but I also learned that the job is completely faster and more efficiently when everyone communicates and works as a team.
8.
I like to work in team environement where everyone can coordinate with each other help each other, when working with a team I will not be alone and could learn from others.
9.
It doesnt actually matter to me. Well, maybe I guess I would choose to work in a team environment because you will get a chance to work with others and know them better.
10.
Definitely in a team environment.
11.
I can honestly say I enjoy working both as a team, and independently. I work independently when I'm doing my freelance artwork or I'm working on my comics. But I have also worked as apart of an animation team, and if you've ever worked in animation you know that it requires a lot of talented people working together to get a project done and I'm still very close to those animators I worked with! We are like a family.
12.
I work better in a team environment. There is so much you can learn from your coworkers and it is always more fun.
13.
I enjoy working in teams, but I am also very capable of working alone. It depends on the job. Working in teams is great because you can get a lot more done in a shorter amount of time.
14.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
15.
It really depends on the situation, for example when doing my artwork or anything creative like that I prefer working alone. For other things though I love to work in a group, because I think collaborating with other people creates more ideas and can produce a better result than working alone.
Question 30 of 31
How well do you handle customer complaints?
User-Submitted Answers
1.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
2.
I tell my supervisor.
3.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
4.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. They will leave satisfied.
5.
I do my best to solve the problem.
6.
Considering I have been handling them for the last 5 years, I would say quite well. As long as it isn't something unreasonable, I usally have them leaving highly satisfied.
7.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything and give them the legendary service!
8.
Very well.. Because I want customer leave with a smile and satisfied in my service..
9.
The customer is always right so I would do everything in my control to make them happy.
10.
I am very calm and patient. The customer is always right.
11.
Very well. I want customers to leave with a positive experience.
12.
I worked in customer service on my campus the entire four years I attended school, and I like to think I handle complaints very well. I listen to the customers complaints seriously, try to work with the customer to fix whatever issues they are having and if necessary get a manager involve. Anything to turn a dissatisfied customer's experience into a positive one!
13.
I handle them very well. I try my best to make customers happy and comfortable.
14.
I handle it very well. I try my best to make them happy.
15.
I have never had a job so I really wouldn't know but i'm guessing I would do pretty well.
Question 31 of 31
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
Part of being good at customer service is letting the customer feel that he has the floor. Let him tell you the entire story. Take notes if it is long or involved. Only after the customer has felt like he has said his peace should you attempt to solve his problem. Make sure you are actively listening to what he is saying and what he is not saying. Sometimes you can tell more about what would satisfy a customer by paying attention to what your cus.
2.
Tell the customer that I would be right over to help him and then I would offer him a free drink.
3.
I would tell the customer that I am busy at this moment. If they wait a bit, I will be ready to hear them out or if they like, they can speak to my co-worker about the issue, this is all assuming that the manager/assistant manager isn't in for today.
4.
Thank them for raising the complaint, offer them the options that are available towards resolving their problem, and if they don't like it, mention that I am limited in my abilities and if they are interested, they can speak to the manager.
5.
I would stop what I was doing and listen to the costumer then ask how I could resolve the issue, or offer a solution.
6.
I would ultimately appease the customer and make sure they are treated with respect and get them their order or item as case and best as possible, then proceed to my work knowing that I did a god job helping a customer.
7.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
8.
I would apologize and thank the customer for bringing the situation to me and then take whatever steps necessary to solve the problem.
9.
I would calmly talk them through their options to the problem they have, and if they remain unsatisfied, politely tell them to speak to the manager.
10.
It depends how importnat the other tasks where. If I was sweeping floors for example, I would make the customer a priority. if there were other customers in line and there were other task with them I needed to compelte, I would apoligze to them and assist them as soon as I could without putting off the other sustmers.
11.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
12.
Assure them I would correct the problem in a timely manner.
13.
Customer first giving them the time the need to figure out how to help them then go back to task at hand.
14.
Have someone else take over the task at hand and give the customer my full attention ask what the issue is and offer anything within my ability to satisfy them if there is nothing I can do to rectify the issue I would offer to get them someone with more pull within the store to ensure they leave feeling satisfied.
15.
Try to listen to their problem and see if we can come to a resolution.

About Starbucks

Starbucks Corporation, doing business as Starbucks Coffee, is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee, with 23,305 stores in 65 countries and territories, including 13,049 in the United States, 1,909 in China, 1,555 in Canada, 1,089 in Japan and 927 in the United Kingdom.

Starbucks locations serve hot and cold beverages, whole-bean coffee, microground instant coffee, full-leaf teas, pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. Starbucks Evenings locations also offer a variety of beers, wines, and appetizers after 4pm. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores.

Print all Starbucks Interview Questions