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Starbucks Interview Questions
1. Why should we hire you?
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Starbucks is headquartered in Seattle, WA. The company has been in operation since 1971 and has yearly revenues of 13.5 Billion with approximately 155,000 employees. Starbucks is a publicly traded company, trading under the symbol SBUX. Follow Starbucks on Twitter at @starbucks. To get an even further insight into Starbucks, check out their Blog. Read about the company culture, corporate mission, and discover any job openings at Starbucks, by visiting their Career Page. If you need help finding more information about Starbucks, visit their Website.
Starbucks Interview Questions
2 of 31
Describe to me your last manager. What did you like and dislike about their leadership style?
 
User Submitted Interview Answers
1.
This is my first job, so I have not had a previous manager.
 
2.
I have not had a past manager but those I have worked with from volunteering would say that I take great initiative to solve problems and make sure time was spent efficiently.
 
3.
I really loved my manager. In fact everyone did. She was very nice and understanding when it came to our availability (my availability would change every season for school) she always knew what she was doing and every guest that came in loved her. They said she was "really nice and friendly" she managed the store very well, sent everyone on their breaks on time, and ensured the restaurant was operating smoothly.
 
4.
He was good. He handle well his employees. He was always open to your issues and problem when it comes to work. He was appreciative. I don't have dislike about my last manager.
 
5.
I didnt have a chance to have a manager, but I think managers are there to guide and teach thier employees what the things to be done and how to o a goo job.
 
Question
3 of 31
How would you handle a rude customer?
 
User Submitted Interview Answers
1.
Stay calm and positive and try to help them with what they are looking for.
 
2.
Remain kind and friendly and treat them with respect.
 
3.
I would abide by what the protocol dictates for my position in the most kindest of ways.
 
4.
I am going to remain calm and try to help him with his problem and make sure to make him happy and satisfy before he goes out of the store.
 
5.
I would try as much as possible to help make their day better.
 
Question
4 of 31
Tell me about your experience working in the food industry.
 
User Submitted Interview Answers
1.
I have not worked in the food industry this is why I would be very excited to start at Starbucks.
 
2.
I cook and clean at home for my parents and for my nephew when i babysit.
 
3.
I hav not worked for a food industry per se but i know that there are several policies and rules one must abide to when i volunteer at a soup kitchen i need to be aprons and hair nest also when serving the homeless down town i need to have gloves on to protect the people and the food, alone with preparation it cannot just be home made they must be made in a state regulated kitchen that upholds the started and government starred for food distr
 
4.
I don't have any, but I have customer service experience working as a receptionist at a Staffing Agency. I would greet customers, do computer work, filing, and answering phones.
 
5.
I have had one part time job in a food related field. it was with honey bees.
 
Question
5 of 31
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
Well i remember this time when i was a seasonal worker at JC Penny. A man was wondering around and while my job was just to do go backs I noticed he needed help when I asked him if there was anything he needed help with he said he was looking for a bathing suit for his wife... in december. so we searched until he found something he liked. and while I was behind on my go backs it felt good to help him out.
 
2.
I always go above and beyond, I like making customers happy.
 
3.
It was Christmas rush, the MMFF, we are needed to work early and prepare a lot of movie tickets to be able to give them immediately so that they can start the movie on time, and to lessen the long line of customers.
 
4.
A lot of times at my last job, servers would get overwhelmed when they were seated too quickly due to an unexpected lunch or dinner rush. I made it my priority to help the servers get the customers drinks and occasional food orders so that they are satisfied with quick and good service, even during a rush hour.
 
5.
I have not worked in retail in the past, but in my volunteering past, I have personally helped an elderly women carry her bag of food all the way out to her car because it was clear that she would really struggle if she were to do it herself.
 
Question
6 of 31
Would you like to be a manager at Starbucks?
 
User Submitted Interview Answers
1.
I would love to after i've worked here awhile and got accustomed to the way the store operates and im fimiliar with all the policies and rules.
 
2.
Yes! I would love to do anything to reach a higher level of success.
 
3.
If given the oppertunity yes of course.
 
4.
If given the opportunity, yes.
 
5.
In the future I would like to be given the opportunity of becoming a manager but I would perfer to become oriented with the facility to gain experience before hand.
 
Question
7 of 31
In your opinion, what makes a great company?
 
User Submitted Interview Answers
1.
A great company truly cares about its employees and its customers rather than simply its investors, and also believes in contributing to social responsibility and maintaining good morals.
 
2.
Great team work, Happy partner,Great customer service,Great result.
 
3.
A great company would have positive employees, a good working environment, and great customer service.
 
4.
Great customer service, everybody getting along, amazing food, and teamwork.
 
5.
A company that cares about their customers as well as their staff, a company that does its upmost to provide for customers (e. G. Drinks for special times of the year).
 
Question
8 of 31
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
Sometimes I can be too persistent even if I might not have the skills needed to do what Im doing. I can be stubborn.
 
2.
Less work experience.
 
3.
Everyone has weaknesses. One of my weaknesses is i have to finish something that i have started. If i dont, it will bother me.
 
4.
I can't drive, and this does impose an problem when the subway is down.
 
5.
I take pride in my work and can sometimes take criticiwm personally. However, I have learned both through my work and educational experiences how important feedback is and try to remember not to take things personally but rather use criticism as a means for growth.
 
Question
9 of 31
Name your three best qualities?
 
User Submitted Interview Answers
1.
I feel that my three best qualities are my adaptability, desire for personal development.
 
2.
I am a fast learner, I am enthusiastic and hard working.
 
3.
Im fast,im very talkitive,im very respectful.
 
4.
Punctual, quick learner , friendly.
 
5.
Punctual, critical thinker and problem solver.
 
Question
10 of 31
What is your favorite item at Starbucks?
 
User Submitted Interview Answers
1.
White chocolate mocha and oat fudge bar.
 
2.
Ive never actually set foot in a starbucks so thias is my favorite item by.
 
3.
The calming green color.
 
4.
I love the Caffe Verona core coffee as its dark and slightly sweet.
 
5.
Although I usually enjoy an Americano with cream, I have always been happy with what I ordered.
 
Question
11 of 31
What would you do to help the community if you could do anything you wanted?
 
User Submitted Interview Answers
1.
I would try to help the community by buying supplies for the homeless and giving it to them.
 
2.
Scholarships to students and donate to charities that contribute to the community.
 
3.
I would help to donate money to help people in need, and possibly help those to get a college degree.
 
4.
I would arrange every homeless man a shelter and provide them with enough food and drink.
 
5.
I would raise money for the homeless and for the abused or abandoned animals.
 
Question
12 of 31
Where do you see yourself in five years?
 
User Submitted Interview Answers
1.
To be honest, I dont have a specific plan! But I would like to adavance. Im flexible though and see myself being happiest if I feel like I am an essential part of the company. I would be keeping my eyes open for advancement to furthur challenge myself.
 
2.
I see myself keeping a stable career.
 
3.
I would like to have completed the management course at Starbucks and be developing myself as a manager in a Starbucks store.
 
4.
In five years I see myself in university studying communications technology.
 
5.
I'd like to continue to develop my on the job skills, as I've recently completed my Bachelor's degree. In five years, I see myself with an organization in which I have the opportunity for continued challenges and advancement, as well as personal development. I see myself with a greater level of responsibility as well as a greater level of contribution to the organization for which I work.
 
Question
13 of 31
Would you say you are a sociable person?
 
User Submitted Interview Answers
1.
I love talking to people, and that's one of the things that made me consider applying for the company. Everyone tends to be extremely personable, friendly, and laid back at every Starbucks I've ever set foot into, even when it's extremely busy.
 
2.
Oh yes. Even though sometimes I am moody and still friendly.
 
3.
I believe I would have to be. So, yes, I would say that I am a rather sociable person.
 
4.
Of course! I love small talk and even more, I love getting to know people on a personal level.
 
5.
Extremely, working in any customer service job you have to be. I have worked for my current company for 8 years and there is no better way to understand how your customer feels then talking to them
 
Question
14 of 31
Why should we not hire you?
 
User Submitted Interview Answers
1.
If you don't want an awesome employee.
 
2.
you should not hire me if you're looking for someone with zero work ethic.
 
3.
Well first, I would like to hope that you do decide to hire me because I am very enthusiastic about this job, but I must say that my main flaw is that I can sometimes be more reserved than I would like to be but I overcome this when I am in positions of leadership and responsibility as I will be as a barista.
 
4.
There is no such thing. I came to this interview to be hired because I believe that this is the right job for me.
 
5.
I guess a reason not to hire me is because I am not experienced in the work field.
 
Question
15 of 31
What is your best personal trait?
 
User Submitted Interview Answers
1.
I am very empathetic. I feel for people when they are down and want to help them fix their problems.
 
2.
I am a quick learner and I work well under pressure.
 
3.
I'm humble but aware of my strengths and weaknesses.
 
4.
I am a problem solver. I have an easy time seeing situations from multiple perspectives and can come to solutions easily.
 
5.
I am friendly and really outgoing and I can start conversations out from nothing at all.
 
Question
16 of 31
How often do you give an A plus effort while working?
 
User Submitted Interview Answers
1.
I always do my best cause I believe if customers are paying money for something its should be the best.
 
2.
This is a hard question because it is hard to be perfect all the time and thats what I consider an A . So I would say I consistantly give a B to an A- everyday, but the biggest part is im consistent about it
 
3.
I always give an A plus effort while performing any task by doing whatever it takes to ensure that it is done to the very best of my ability.
 
4.
I always give my full potential when performing a task. i never give up until the task is complete.
 
5.
I work hard to complete all tasks efficently.
 
Question
17 of 31
How can I trust you not to steal?
 
User Submitted Interview Answers
1.
It has always been my standards to not steal and lie and cheat.
 
2.
I am one of the most honest persons you will meet.
 
3.
I have never stolen in my life, nor would I ever. I was raised to believe that it is much more satisfying to earn something through hard work.
 
4.
I have never stolen anything and I work very hard for everything I get and I know stealing is never the answer.
 
5.
I have no criminal record, and I have never stolen in my entire life.
 
Question
18 of 31
What do you know about Starbucks?
 
User Submitted Interview Answers
1.
It was founded by three friends in Seattle, USA in 1971. They started expanding internationally in the mid 90's and the first shop was opened in Tokyo
 
2.
It takes care of their partners and customers. They care about everything. They are a people company, not a coffee company.
 
3.
I know they are one of the top 100 companies to work for. They care about conservation and sustanability, and they give their employees alot of compensation for their work.
 
4.
I know that it is a company that sells amazing coffee and other beverages. It began in 1971 in Seattle, and now has stores in 50 countries. It first opened in New Zealand in 1998.
 
5.
I know that they are about quality and passion with service and the drinks.
 
Question
19 of 31
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
I prioritized tasks, delegates based on people expertise.
 
2.
I prioritized by deadlines and importance.
 
3.
Time management makes all the difference if there is something that can be deligated out do so make sure that things that are important to operation of the store are taken care of first and go from there.
 
4.
I tend to get a lot of schoolwork, but there has never been a time where I handed in incomplete work. I try to manage my time wisely and get the most important work completed first, then do the rest afterwards.
 
5.
When I'm given a list I rewrite it so the items are listed in order of what can I get accomplished along with what the priorities are. There might be a couple of things that I wouldn't be very quick at but if they have to be done then you can't go around them
 
Question
20 of 31
Why do you think you will like working at Starbucks?
 
User Submitted Interview Answers
1.
I love the atmosphere here. I love to work in a team environment. I really appreciate how socially responsible Starbucks is and it appears they treat their employees very well, with lots of different benefits.
 
2.
I like the atmosphere, the care this company has put into itself towards becoming an industry leader. that is, it cares about its employees by offering them exceptional employee benefits, it cares about the community by making an effort to connect to them through corporate sponsorships/donations, and it cares about its own sustainabilty by continuously coming up with new drinks.
 
3.
Starbucks focuses on customer service and community making moments in life that more enjoyable.
 
4.
I think it will a combination of learning new things as well as really developing my skills.
 
5.
The company has an excellent reputation being an excellent place to work having won various awards for this accolade. Also with a company that has stores opening at a rate of 3-5 every 24 hours, higher employment opportunities are a good possibility.
 
Question
21 of 31
How often are you late for your responsibilities, such as school or work?
 
User Submitted Interview Answers
1.
Unless there was a major emergency, never.
 
2.
I am always promplty on time. For all the years Ive worked, ive only ever called in once or twice.
 
3.
I hate to be late so I usually arrive 15 minutes early to everything. my family actually makes fun of me for it.
 
4.
There have been times when I have been running late, but I always call when this happens. If it is caused by an appointment or something I had planned prior to my employment, I would make arrangements with my employer letting them know exactly what was going to cause my being late to work/school. I make a habit of trying to schedule when I can, appointments or other engagements, on my days off or after work hours.
 
5.
2-3 times.
 
Question
22 of 31
What would you do if a coworker asked you to help you steal?
 
User Submitted Interview Answers
1.
I will say no, and if it happens again I will report it to the manager.
 
2.
I would say no, and if it happened again I would bring it up with a manager.
 
3.
I would report to the responsible manager immediately. Stealing is not acceptable in my eye.
 
4.
Walk away from the situation and go to a manager right away.
 
5.
I would tell them I could not do that and did not think it was a good idea for them to, then I would discreetly speak to a manager about how to handle the situation.
 
Question
23 of 31
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
I help my younger cousin with her math every week.
 
2.
Yes, no work related I have been helping a friend of mine to fundraise and make money to go and volunteer in an orphanage in Nepal.
 
3.
My college friend was having difficulty pattern drafting his final pieces as he has dyslexia. I helped him by writing the pattern in to an easier format, this helped him achieve his grades to get in to university.
 
4.
Yes, as a dance teacher, I enjoy teaching kids how to do new moves and we practice until they get them.
 
5.
My best friend developed a substance abuse problem. I helped him get clean by providing emotional support and introducing him to new people. I also got him to become healthier. He is now drug free, employed, and healthy.
 
Question
24 of 31
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
In my last job it was my job to mix the medications, but i would also set up the charts, and get the pre meds ready for the nurses. They appreciated it and i was happy to be part of the.
 
2.
I worked in a team to put together a community engagement project for a scholarship. My role was to select a film to screen, design flyers, and create a Facebook event page.
 
3.
I worked as part of a team in the medical profession, and it was my role to make sure the patient, doctor and other staff were in good communication as to treatment plans for the patient.
 
4.
I am currently a TA for an advising class and i have to make the syllabus and make the exams along with working with my boss there, i have two other TA's i work with and we make every possible way to keep our times open for the students to come and ask us question along with making the exams to actually test what we are teaching them.
 
5.
I used to be on a pole vaulting track team and our team was a very close family you could say. W
 
Question
25 of 31
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
 
2.
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
 
3.
At Old Navy, I led the signage team when our pricing specialist had moved out of town. For one month I helped train a new member of our team and dividing the tasks between them on signage days. The outcome was great, we always met our goal for units per hour.
 
4.
Working as an assistant manager at Burger King, I often lead shifts and scheduled breaks.
 
5.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
 
Question
26 of 31
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
I would listen to them clearly identify what the issue is and find a solution and make sure the customer leaves happy.
 
2.
Of course I would stop what I was doing to give the customer my full attention. Then I would do whatever is necessary to get that customer to leave happy that day.
 
3.
I would let the customer have the floor, actively listen, and adhere to their needs then try to follow up with them again to make sure their experience with us was a positive one. Then I would return to my tasks.
 
4.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
 
5.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
 
Question
27 of 31
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
There are times when you have to work alone and I do great in that environment but I prefer the team. You can accomplish and learn so much more as part of a team.
 
2.
I think in most situations its better to work collaboratively with your partners but there are situations when you should buckle down and really focus on the task at hand.
 
3.
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
 
4.
I enjoy both. I think working in teams is really useful and you can get so much done, but working alone is also okay with me because then you can have more focus on a single task.
 
5.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
 
Question
28 of 31
How do you expect to make a difference at Starbucks?
 
User Submitted Interview Answers
1.
I always have a smile on my face and enjoy making other peoples day.
 
2.
To deliver excellent service by treating each customer as an individual, not just another number; smile and be professional; be efficient.
 
3.
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
 
4.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
 
5.
I expect to give my best at all times and make sure customers leave happy.
 
Question
29 of 31
How well do you handle customer complaints?
 
User Submitted Interview Answers
1.
I do my best to solve the problem.
 
2.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
 
3.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. they will leave satisfied.
 
4.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
 
5.
Very well.. because i want customer leave with a smile and satisfied in my service..
 
Question
30 of 31
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
This is my first job but I understand rules are rules and they need to be followed.
 
2.
I normally donít dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
 
3.
I normally don't dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
 
4.
I have never disliked company rules I always abide by company rules.
 
5.
The only time was when we switched from Golden Spoon to an independent yogurt store, I was forced to wear a hot pink shirt and hat.
 
Question
31 of 31
How would your references describe you?
 
User Submitted Interview Answers
1.
My references would describe me as a very friendly, outgoing, and punctual person who focuses at whatever task is at hand.
 
2.
My references would describe me as responsible, hard working, and detail oriented. They would also say I like to create a fun atmosphere at work while still being productive and professional.
 
3.
My references would describe me as very organized, reliable, and great with customers.
 
4.
If I were them I would have to say... Dilligent, efficient and happy.
 
5.
My references would tell you that I am extremely hard working, a quick learner and someone who genuinely cares about superior customer service.
 
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