1. Why should we hire you?
You should hire me because I am an extremely dedicated and reliable individual. I have great work ethics and provide customers and fellow employess with a positive atmosphere.
I have experience, I am a good match for this job.
My best personal trait is I get along with people really well, and can handle it if people are rude to me.
I am a keen and enthusiastic individual with a passion for excellent customer service. I have the ability to work under pressure and have excellent communication and teamwork skills.
I'm a hard working, friendly person whose main goal while working is to make the customer happy. I love learning new things and I'm always willing to help my fellow employees.
2. Describe to me your last manager. What did you like and dislike about their leadership style?
My manager is a very genuine, hands-on, leader. She is soft-spoken and observant - but not a pushover at all. Very proud to have been trained by her.
I didnt have a chance to have a manager, but I think managers are there to guide and teach thier employees what the things to be done and how to o a goo job.
I never really worked around my manager but when I did she always wanted everything fast paced and that has helped me better to work in under pressure situations.
This is my first job, so I have not had a previous manager.
I really loved my manager. In fact everyone did. She was very nice and understanding when it came to our availability (my availability would change every season for school) she always knew what she was doing and every guest that came in loved her. They said she was "really nice and friendly" she managed the store very well, sent everyone on their breaks on time, and ensured the restaurant was operating smoothly.
3. How would you handle a rude customer?
I would abide by what the protocol dictates for my position in the most kindest of ways.
I think that I would handle it by seeing if I could calmly help them, if it looks like I can't handle it, I would bring a manager into the situation.
I would keep my cool and calmly ensure that they are treated as any Starbucks customer should be treated; with patience and kindness.
I would stay polite and still have a smile on my face and make the rest of their time waiting as enjoyable as I can make it.
I would remain calm and carry out their requests to the best of my ability, with a smile !
4. Tell me about your experience working in the food industry.
I hav not worked for a food industry per se but i know that there are several policies and rules one must abide to when i volunteer at a soup kitchen i need to be aprons and hair nest also when serving the homeless down town i need to have gloves on to protect the people and the food, alone with preparation it cannot just be home made they must be made in a state regulated kitchen that upholds the started and government starred for food distr
Working with people is challenging but rewarding at the same time.
I cook and clean at home for my parents and for my nephew when i babysit.
I have worked for Chili's as a busser and a server. So I understand the fast paced action that is required, but at the same time I have lived most my life in a grocery store and that is a completely different monster
Well I worked for a few months at a restaurant as a busser. I was getting enough hours so I switched jobs to a berry farm. I enjoyed the customer part of the job, where I got to meet people and serve them, but I didn't feel comfortable in the negative atmosphere of the restaurant.
5. Tell me about a time when you went above and beyond for customer service?
Well i remember this time when i was a seasonal worker at JC Penny. A man was wondering around and while my job was just to do go backs I noticed he needed help when I asked him if there was anything he needed help with he said he was looking for a bathing suit for his wife... in december. so we searched until he found something he liked. and while I was behind on my go backs it felt good to help him out.
Sine we changed all of our new packaging for all of our coffee we have had plenty of customers confused looking for the coffee that they were used to just grabbing right off the shelf, so I went over to the coffee and explained to them what we had done and then showed them which one they were looking for and
I like to think I do that all the time but one time is when you get the regulars and you can get everything they want before they ask you.
Since last year I took some business related lessons in the university.
I brought coffee to sick customers up to their rooms.
6. Would you like to be a manager at Starbucks?
I would love to after i've worked here awhile and got accustomed to the way the store operates and im fimiliar with all the policies and rules.
If given the opportunity, yes.
In the future I would like to be given the opportunity of becoming a manager but I would perfer to become oriented with the facility to gain experience before hand.
If given the oppertunity yes of course.
Yes I would because I believe it'll give me more challenges to face and also create a new experience as well.
7. In your opinion, what makes a great company?
I believe a great company is founded first off, by great employees and by great products, these together help create a report with customers that keeps them coming back.
The customer service, because in order for a company to be great, it needs to have a strong connection to the people that will be interacting with it and spending money in it.
To make a great company is to treat the customers not as customers, but as guests and friends and to make them feel like they mean something more than someone with a pocket book.
A company that offers great service to both customers and stands behind their employees offering not only good benefits but also a family.
Id say the best way to judge a great company is the effect it has on the customers if you have happy customers you have a great company. Aslo being incredibly an incredibly popular business famous arounf the world that is very financially successful does help.
8. What are some of your weaknesses?
Sometimes I can be too persistent even if I might not have the skills needed to do what Im doing. I can be stubborn.
I take pride in my work and can sometimes take criticiwm personally. However, I have learned both through my work and educational experiences how important feedback is and try to remember not to take things personally but rather use criticism as a means for growth.
Less work experience.
I can't drive, and this does impose an problem when the subway is down.
Everyone has weaknesses. One of my weaknesses is i have to finish something that i have started. If i dont, it will bother me.
9. Name your three best qualities?
Easy going, a quick learner, goal oriented.
I am a fast learner, I am enthusiastic and hard working.
My three best qualities.. one would be connecting with others and being genuinely interested in what they have to say and what they do. two, my diligence. im persistent on things im working on and am very attentive and wont give up on things very easily. and three, im easy going.. i relate to people easily and dont make a big fuss over things in general.
Punctual, critical thinker and problem solver.
10. What is your favorite item at Starbucks?
White chocolate mocha and oat fudge bar.
I love many drinks at Starbucks, but I would have to say the frappuccinos are my favorite.
Caffè Vanilla Frappuccino® Light Blended beverage
Iced green tea latte.
Caramel macchaito iced, oh and that they offer soy milk i am lactose intolerant so i cannot have that option is always appreciated.
11. What is your best personal trait?
I'm humble but aware of my strengths and weaknesses.
I am friendly and really outgoing and I can start conversations out from nothing at all.
I am a quick learner and I work well under pressure.
I am very empathetic. I feel for people when they are down and want to help them fix their problems.
I am a problem solver. I have an easy time seeing situations from multiple perspectives and can come to solutions easily.
12. How often do you give an A plus effort while working?
I always do my best cause I believe if customers are paying money for something its should be the best.
This is a hard question because it is hard to be perfect all the time and thats what I consider an A . So I would say I consistantly give a B to an A- everyday, but the biggest part is im consistent about it
I always give an A plus effort while performing any task by doing whatever it takes to ensure that it is done to the very best of my ability.
I always give my full potential when performing a task. i never give up until the task is complete.
I work hard to complete all tasks efficently.
13. How can I trust you not to steal?
I was always taught not to steal I don't see the point for it when i am trying and working my harest to make my own income, even for commodities, everything i do will be through hard work and dedication stealing is not the answer.
I have never stolen in my life it's not worth it.
I am a very reliable person I have never stolen anything in my life.
Because I never have. I believe it to be bad karma.
I feel that if I steal from your company that I am hoping to be apart of, then I am stealing from myself and I would not want to do that.
14. What do you know about Starbucks?
I know they are one of the top 100 companies to work for. They care about conservation and sustanability, and they give their employees alot of compensation for their work.
It was founded by three friends in Seattle, USA in 1971. They started expanding internationally in the mid 90's and the first shop was opened in Tokyo
Its a chain corporation that sells coffee, tea, etc. they're located everywhere you look. its fast paced and efficient.
I know that they are about quality and passion with service and the drinks.
I know that they enjoy teamwork and working hard.
15. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
I prioritized tasks, delegates based on people expertise.
I prioritized by deadlines and importance.
Time management makes all the difference if there is something that can be deligated out do so make sure that things that are important to operation of the store are taken care of first and go from there.
I tend to get a lot of schoolwork, but there has never been a time where I handed in incomplete work. I try to manage my time wisely and get the most important work completed first, then do the rest afterwards.
When I'm given a list I rewrite it so the items are listed in order of what can I get accomplished along with what the priorities are. There might be a couple of things that I wouldn't be very quick at but if they have to be done then you can't go around them
16. Why do you think you will like working at Starbucks?
I love the atmosphere here. I love to work in a team environment. I really appreciate how socially responsible Starbucks is and it appears they treat their employees very well, with lots of different benefits.
I like the atmosphere, the care this company has put into itself towards becoming an industry leader. that is, it cares about its employees by offering them exceptional employee benefits, it cares about the community by making an effort to connect to them through corporate sponsorships/donations, and it cares about its own sustainabilty by continuously coming up with new drinks.
Starbucks focuses on customer service and community making moments in life that more enjoyable.
I think it will a combination of learning new things as well as really developing my skills.
The daily interaction with people, the coffee, and knowing im working for a caring and inovative company.
17. How often are you late for your responsibilities, such as school or work?
Unless there was a major emergency, never.
I am always promplty on time. For all the years Ive worked, ive only ever called in once or twice.
I hate to be late so I usually arrive 15 minutes early to everything. my family actually makes fun of me for it.
There have been times when I have been running late, but I always call when this happens. If it is caused by an appointment or something I had planned prior to my employment, I would make arrangements with my employer letting them know exactly what was going to cause my being late to work/school. I make a habit of trying to schedule when I can, appointments or other engagements, on my days off or after work hours.
18. What would you do if a coworker asked you to help you steal?
I would say no, and if it happened again I would bring it up with a manager.
I would politely tell them no and soon as possible alert the management team.
I would report to the responsible manager immediately. Stealing is not acceptable in my eye.
I would tell them I could not do that and did not think it was a good idea for them to, then I would discreetly speak to a manager about how to handle the situation.
I would tell them I want no part of it and I would talk to my supervisor as soon as possible.
19. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Yes, as a dance teacher, I enjoy teaching kids how to do new moves and we practice until they get them.
I help my younger cousin with her math every week.
Yes, no work related I have been helping a friend of mine to fundraise and make money to go and volunteer in an orphanage in Nepal.
My college friend was having difficulty pattern drafting his final pieces as he has dyslexia. I helped him by writing the pattern in to an easier format, this helped him achieve his grades to get in to university.
My best friend developed a substance abuse problem. I helped him get clean by providing emotional support and introducing him to new people. I also got him to become healthier. He is now drug free, employed, and healthy.
20. When was the last time you contributed to a team effort and what was your role?
In my last job it was my job to mix the medications, but i would also set up the charts, and get the pre meds ready for the nurses. They appreciated it and i was happy to be part of the.
I worked as part of a team in the medical profession, and it was my role to make sure the patient, doctor and other staff were in good communication as to treatment plans for the patient.
I worked in a team to put together a community engagement project for a scholarship. My role was to select a film to screen, design flyers, and create a Facebook event page.
I am currently a TA for an advising class and i have to make the syllabus and make the exams along with working with my boss there, i have two other TA's i work with and we make every possible way to keep our times open for the students to come and ask us question along with making the exams to actually test what we are teaching them.
I used to be on a pole vaulting track team and our team was a very close family you could say. W
21. Tell me about a time when you had to be a leader. How was the outcome?
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
I worked as an educator for Drama Kids International for three years. I taught 4 groups of 20 kids from ages 4-10 in a classroom of my own. Despite being outnumbered 60 to one, I was able to conduct a constructive classroom environment and the kids adored me and I adored them.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
I often led my relatives carers as to what we could do that day, This was because I could pick up on his mood quite fast and often knew the best way to handle this. I used to brief the carers when they entered the house quickly and then we'd decide what cause of care to take. The outcome was that he was cared for in a respectful way and a way that met his needs.
22. How would you deal with an angry customer while you were busy completing tasks?
Of course I would stop what I was doing to give the customer my full attention. Then I would do whatever is necessary to get that customer to leave happy that day.
I would let the customer have the floor, actively listen, and adhere to their needs then try to follow up with them again to make sure their experience with us was a positive one. Then I would return to my tasks.
I would listen to them clearly identify what the issue is and find a solution and make sure the customer leaves happy.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
23. How do you expect to make a difference at Starbucks?
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
I believe all guests experience should be a good one. I want to be looked at as a friend who provides them with the quality service they deserve.
I always have a smile on my face and enjoy making other peoples day.
To deliver excellent service by treating each customer as an individual, not just another number; smile and be professional; be efficient.
24. Do you prefer working in a team environment or alone?
I think in most situations its better to work collaboratively with your partners but there are situations when you should buckle down and really focus on the task at hand.
There are times when you have to work alone and I do great in that environment but I prefer the team. You can accomplish and learn so much more as part of a team.
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
I enjoy both. I think working in teams is really useful and you can get so much done, but working alone is also okay with me because then you can have more focus on a single task.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
25. How would your references describe you?
If I were them I would have to say... Dilligent, efficient and happy.
Friendly, reliable, good relationships with customers, trustworthy.
My references would tell you that I am extremely hard working, a quick learner and someone who genuinely cares about superior customer service.
My references would describe me as a very friendly, outgoing, and punctual person who focuses at whatever task is at hand.
My references would describe me as very organized, reliable, and great with customers.
26. Where do you see yourself in five years?
To be honest, I dont have a specific plan! But I would like to adavance. Im flexible though and see myself being happiest if I feel like I am an essential part of the company. I would be keeping my eyes open for advancement to furthur challenge myself.
I see myself keeping a stable career.
In five years I see myself in university studying communications technology.
I would like to have completed the management course at Starbucks and be developing myself as a manager in a Starbucks store.
I'd like to continue to develop my on the job skills, as I've recently completed my Bachelor's degree. In five years, I see myself with an organization in which I have the opportunity for continued challenges and advancement, as well as personal development. I see myself with a greater level of responsibility as well as a greater level of contribution to the organization for which I work.
27. Would you say you are a sociable person?
I love talking to people, and that's one of the things that made me consider applying for the company. Everyone tends to be extremely personable, friendly, and laid back at every Starbucks I've ever set foot into, even when it's extremely busy.
Oh yes. Even though sometimes I am moody and still friendly.
I try to be. I mean their are times when I'm shy but I still try to be friendly.
Yes, I'm not amazing at small talk but I diffently try to be a very friendly person.
Yes, I thrive in social enivornments and love to chit chat with people.
28. What would you do to help the community if you could do anything you wanted?
Give back to the homeless raise money for charities, offer free services to those in need that cannot afford it, i am work for my community now and we have hold auctions for items that would benefit a charity that helps termanit neonatal tetnus and end modern day slavery.
I would give free food and coffee to the ones who need it.
I would give free food to the ones who need it.
I would trying and put together a voulenteer day once a month and see if it would possible for a group of starbucks employees to help out at a local food bank
Make everyone spend an hour cleaning up garba.
29. Why should we not hire you?
If you don't want an awesome employee.
you should not hire me if you're looking for someone with zero work ethic.
I would not steal anything.
Because i am a student.
I would bring an outgoing personality to the company, Im dependable, and i truley love the product!
30. Describe a time when you disliked company rules in your last job?
This is my first job but I understand rules are rules and they need to be followed.
I normally don’t dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
I normally don't dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
I have never disliked company rules they are there for a reason.
The only time was when we switched from Golden Spoon to an independent yogurt store, I was forced to wear a hot pink shirt and hat.
31. How well do you handle customer complaints?
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
I do my best to solve the problem.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. they will leave satisfied.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
Considering I have been handling them for the last 5 years, I would say quite well. As long as it isn't something unreasonable, I usally have them leaving highly satisfied.