Top 25

Starbucks Interview Questions

1. Why should we hire you?
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Starbucks is headquartered in Seattle, WA. The company has been in operation since 1971 and has yearly revenues of 13.5 Billion with approximately 155,000 employees. Starbucks is a publicly traded company, trading under the symbol SBUX. Follow Starbucks on Twitter at @starbucks. To get an even further insight into Starbucks, check out their Blog. Read about the company culture, corporate mission, and discover any job openings at Starbucks, by visiting their Career Page. If you need help finding more information about Starbucks, visit their Website.

Starbucks Interview Questions

2 of 31

Describe to me your last manager. What did you like and dislike about their leadership style?

User Submitted Interview Answers

1.
This is my first job, so I have not had a previous manager.
 
2.
My manager is a very genuine, hands-on, leader. She is soft-spoken and observant - but not a pushover at all. Very proud to have been trained by her.
 
3.
I didnt have a chance to have a manager, but I think managers are there to guide and teach thier employees what the things to be done and how to o a goo job.
 
4.
I never really worked around my manager but when I did she always wanted everything fast paced and that has helped me better to work in under pressure situations.
 
5.
I really loved my manager. In fact everyone did. She was very nice and understanding when it came to our availability (my availability would change every season for school) she always knew what she was doing and every guest that came in loved her. They said she was "really nice and friendly" she managed the store very well, sent everyone on their breaks on time, and ensured the restaurant was operating smoothly.
 
6.
She was very friendly and upbeat which I really enjoyed. She also never acted as if she was above any of the jobs we did just because she was the manager. At times she could be very relaxed which sometimes came off as unprofessional and it felt like I was working with a friend and not a manager.
 
7.
My previous menager was very organized and following schedule, if any changes accured I was notified in advance.
 
8.
My last manager was hard working and a really get things done type of person. I really liked how he would power through certain task and had the motivation to get it done. However he was a little impatient and I do enjoy a stress free environment, but know how to handle one when it comes to it.
 
9.
I loved my last manager. His leadership style was much more friend based but still stern when needed. He was always there for us to talk to and a very relaxed person in general.
 
10.
My last manager was very hands on. She knew how to efficiently lead a team, and organize her partners to achieve the most successful results, and motivated her team to work their hardest by showing she was able to work hard herself.
 

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Question
#3 of 31

How would you handle a rude customer?

User Submitted Interview Answers

1.
Remain kind and friendly and treat them with respect.
 
2.
Stay calm and positive and try to help them with what they are looking for.
 
3.
I would abide by what the protocol dictates for my position in the most kindest of ways.
 
4.
I think that I would handle it by seeing if I could calmly help them, if it looks like I can't handle it, I would bring a manager into the situation.
 
5.
I would keep my cool and calmly ensure that they are treated as any Starbucks customer should be treated; with patience and kindness.
 
6.
I would stay polite and still have a smile on my face and make the rest of their time waiting as enjoyable as I can make it.
 
7.
I would remain calm and carry out their requests to the best of my ability, with a smile !
 
8.
I would treat them as any other customer and aim to give them my best service possible. However if they were being vulgar and offensive to other customers I would ask them politely to leave the store.
 
9.
I would stay calm and polite, and not say anything to provoke them more. I would just remain professional.
 
10.
Remaining calm and polite. If theyre asking for something simple like a drink if they didnt like the one they got, we can easily fix that. But if their demands are higher, you get the managemnt.
 

Question
#4 of 31

Tell me about your experience working in the food industry.

User Submitted Interview Answers

1.
I hav not worked for a food industry per se but i know that there are several policies and rules one must abide to when i volunteer at a soup kitchen i need to be aprons and hair nest also when serving the homeless down town i need to have gloves on to protect the people and the food, alone with preparation it cannot just be home made they must be made in a state regulated kitchen that upholds the started and government starred for food distr
 
2.
Working with people is challenging but rewarding at the same time.
 
3.
I cook and clean at home for my parents and for my nephew when i babysit.
 
4.
I have worked for Chili's as a busser and a server. So I understand the fast paced action that is required, but at the same time I have lived most my life in a grocery store and that is a completely different monster
 
5.
I don't have any, but I have customer service experience working as a receptionist at a Staffing Agency. I would greet customers, do computer work, filing, and answering phones.
 
6.
I have not worked in the food industry this is why I would be very excited to start at Starbucks.
 
7.
I have had one part time job in a food related field. it was with honey bees.
 
8.
Starbucks is the #1 coffee shop in the Nation. Second is Caribou Coffee.
 
9.
I've been working there ever since i was hired at a coffee restaurant close to my house. i've realized that the food industry requires much pace and service. sometimes, it's not just the food that makes a difference, it's often the experience that's offered to the customers.
 
10.
I worked at Marbella farmers market and while I didnt prepare any of the bakery items I had to package and display the baked goods and make coffee, lattes, very similar to starbucks.
 

Question
#5 of 31

Tell me about a time when you went above and beyond for customer service?

User Submitted Interview Answers

1.
Well i remember this time when i was a seasonal worker at JC Penny. A man was wondering around and while my job was just to do go backs I noticed he needed help when I asked him if there was anything he needed help with he said he was looking for a bathing suit for his wife... in december. so we searched until he found something he liked. and while I was behind on my go backs it felt good to help him out.
 
2.
I always go above and beyond, I like making customers happy.
 
3.
Sine we changed all of our new packaging for all of our coffee we have had plenty of customers confused looking for the coffee that they were used to just grabbing right off the shelf, so I went over to the coffee and explained to them what we had done and then showed them which one they were looking for and
 
4.
I like to think I do that all the time but one time is when you get the regulars and you can get everything they want before they ask you.
 
5.
Since last year I took some business related lessons in the university.
 
6.
I brought coffee to sick customers up to their rooms.
 
7.
Treated them with a smile.
 
8.
When working at the digital output center at Pratt, my job including rolling prints for students. There were plenty of times when a student asked me to roll the prints a certain way, or roll certain prints together and I was happy to make those adjustments for them.
 
9.
In the past I have helped customers by carrying their shopping around the store for them, In a previous job I also used to list information for clients that would be handy for them such as car parking when sending them confirmation of their hotel bookings.
 
10.
I had a customer who lived an hour away who needed personal service right away. So I drove to her home to help her resolve a situation.
 

Question
#6 of 31

Would you like to be a manager at Starbucks?

User Submitted Interview Answers

1.
I would love to after i've worked here awhile and got accustomed to the way the store operates and im fimiliar with all the policies and rules.
 
2.
If given the opportunity, yes.
 
3.
In the future I would like to be given the opportunity of becoming a manager but I would perfer to become oriented with the facility to gain experience before hand.
 
4.
If given the oppertunity yes of course.
 
5.
Yes I would because I believe it'll give me more challenges to face and also create a new experience as well.
 
6.
Yes! I would love to do anything to reach a higher level of success.
 
7.
I would, given the opportunity to learn how the store runs and being able to develop my skills, I would love to consider advancing with the company.
 
8.
If one day a management role fits my skill set and allows me to positively add to a team, then yes.
 
9.
I would when the time is right. I would like to start from the bottom and work my way up if the opportunity is availiable.
 
10.
After gaining enough experience i would absolutly like the opportunity, I want to make a carree out of working here.
 

Starbucks

Starbucks Corporation, doing business as Starbucks Coffee, is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee, with 23,305 stores in 65 countries and territories, including 13,049 in the United States, 1,909 in China, 1,555 in Canada, 1,089 in Japan and 927 in the United Kingdom.

Starbucks locations serve hot and cold beverages, whole-bean coffee, microground instant coffee, full-leaf teas, pastries, and snacks. M...
Source: wikipedia.org/wiki/Starbucks

Question
#7 of 31

In your opinion, what makes a great company?

User Submitted Interview Answers

1.
I believe a great company is founded first off, by great employees and by great products, these together help create a report with customers that keeps them coming back.
 
2.
The customer service, because in order for a company to be great, it needs to have a strong connection to the people that will be interacting with it and spending money in it.
 
3.
To make a great company is to treat the customers not as customers, but as guests and friends and to make them feel like they mean something more than someone with a pocket book.
 
4.
A company that offers great service to both customers and stands behind their employees offering not only good benefits but also a family.
 
5.
Id say the best way to judge a great company is the effect it has on the customers if you have happy customers you have a great company. Aslo being incredibly an incredibly popular business famous arounf the world that is very financially successful does help.
 
6.
Mission statement strong and passionate virtous humble beginnings, grow from roots, inspirationsl fsor to employess cares about encironment and comminity fun enviorn t with opptunitesfor staff to meet learningo]prtunity forbrs list.
 
7.
A great company is one that tries to get feedback from their employees AND their customers to try to better themselves. Also having a positive, upbeat environment is important at work.
 
8.
A successful company who can satisfy there customers and build a relationship with there local communities.
 
9.
A great company streets there employees well. Employees who are treated well are more likely to work hard and allow the company to grow and prosper.
 
10.
The people that work in the company and the product.
 

Starbucks Pros

1. I've had a feww friends that work at a Starbucks and they say it's a great place to work and everyone seems very friendly. Plus I'll get to meet new people. March 1st, 2012

2. Experience and friendly environment etc. May 14th, 2012

3. It seems it would always be an upbeat working enviroment, great benefits and carree growth. June 13th, 2012

Question
#8 of 31

What are some of your weaknesses?

User Submitted Interview Answers

1.
Sometimes I can be too persistent even if I might not have the skills needed to do what Im doing. I can be stubborn.
 
2.
I take pride in my work and can sometimes take criticiwm personally. However, I have learned both through my work and educational experiences how important feedback is and try to remember not to take things personally but rather use criticism as a means for growth.
 
3.
Less work experience.
 
4.
Everyone has weaknesses. One of my weaknesses is i have to finish something that i have started. If i dont, it will bother me.
 
5.
I can't drive, and this does impose an problem when the subway is down.
 
6.
Get things done too quickly!
 
7.
My restlessness. I like to be doing something. I'm a nervous cleaner! If I dont have anything to do I will clean.
 
8.
I feel that i am too hard of a worker i try my fullest to get the best results, along with being a perfectionist i go over every detail before makning a movie and even doing that i prepare try to prepare for the worst of cours in the hopes it does happen but always prepared for when it does.
 
9.
When I started on the work force I was disorganized.
 
10.
When i started in the work field i was disorganized and i wanted to change this.
 

Question
#9 of 31

Name your three best qualities?

User Submitted Interview Answers

1.
Easy going, a quick learner, goal oriented.
 
2.
I am a fast learner, I am enthusiastic and hard working.
 
3.
Hard workingPassionatereliable.
 
4.
My three best qualities.. one would be connecting with others and being genuinely interested in what they have to say and what they do. two, my diligence. im persistent on things im working on and am very attentive and wont give up on things very easily. and three, im easy going.. i relate to people easily and dont make a big fuss over things in general.
 
5.
Punctual, critical thinker and problem solver.
 
6.
My three best qualities are my ability to perform well under pressure, efficient and ability to quickly retain information.
 
7.
Im fast,im very talkitive,im very respectful.
 
8.
Creative, unique, and caring.
 
9.
Punctual, quick learner , friendly.
 
10.
I feel that my three best qualities are my adaptability, desire for personal development.
 

Question
#10 of 31

What is your favorite item at Starbucks?

User Submitted Interview Answers

1.
White chocolate mocha and oat fudge bar.
 
2.
I love many drinks at Starbucks, but I would have to say the frappuccinos are my favorite.
 
3.
Caffè Vanilla Frappuccino® Light Blended beverage
 
4.
Iced green tea latte.
 
5.
Caramel macchaito iced, oh and that they offer soy milk i am lactose intolerant so i cannot have that option is always appreciated.
 
6.
The calming green color.
 
7.
Iced coffee.
 
8.
I would say coffee, but that feels like too much of an easy answer. SO what I prefer to say my favorite items would be teas and Iced coffees
 
9.
I love the white chocolate mocha. iced preferably. also the caramel brule lattes during the winter season is bomb!
 
10.
Caramel Frappuccino.
 

Question
#11 of 31

What would you do to help the community if you could do anything you wanted?

User Submitted Interview Answers

1.
Scholarships to students and donate to charities that contribute to the community.
 
2.
I would try to help the community by buying supplies for the homeless and giving it to them.
 
3.
Give back to the homeless raise money for charities, offer free services to those in need that cannot afford it, i am work for my community now and we have hold auctions for items that would benefit a charity that helps termanit neonatal tetnus and end modern day slavery.
 
4.
I would give free food and coffee to the ones who need it.
 
5.
I would give free food to the ones who need it.
 
6.
I would trying and put together a voulenteer day once a month and see if it would possible for a group of starbucks employees to help out at a local food bank
 
7.
Make everyone spend an hour cleaning up garba.
 
8.
I would make sure money was more balanced so everyone could have basic needs.
 
9.
I would try and stop prostitution amongst under age girls.
 
10.
I would make sure everyone had access to safe housing and stable employment.
 

Question
#12 of 31

Where do you see yourself in five years?

User Submitted Interview Answers

1.
To be honest, I dont have a specific plan! But I would like to adavance. Im flexible though and see myself being happiest if I feel like I am an essential part of the company. I would be keeping my eyes open for advancement to furthur challenge myself.
 
2.
I see myself keeping a stable career.
 
3.
In five years I see myself in university studying communications technology.
 
4.
I would like to have completed the management course at Starbucks and be developing myself as a manager in a Starbucks store.
 
5.
I'd like to continue to develop my on the job skills, as I've recently completed my Bachelor's degree. In five years, I see myself with an organization in which I have the opportunity for continued challenges and advancement, as well as personal development. I see myself with a greater level of responsibility as well as a greater level of contribution to the organization for which I work.
 
6.
Graduating from college and pursuing a career in the hotel industry.
 
7.
I see myself hopefully out of school and as a nurse.
 
8.
I hope to become an excellent dental technician, and to be an entrepreneur.
 
9.
Growing within the company.
 
10.
I see myself as a professional choreographer and dancer with my own company.
 

Question
#13 of 31

Would you say you are a sociable person?

User Submitted Interview Answers

1.
I love talking to people, and that's one of the things that made me consider applying for the company. Everyone tends to be extremely personable, friendly, and laid back at every Starbucks I've ever set foot into, even when it's extremely busy.
 
2.
Oh yes. Even though sometimes I am moody and still friendly.
 
3.
I try to be. I mean their are times when I'm shy but I still try to be friendly.
 
4.
Yes, I'm not amazing at small talk but I diffently try to be a very friendly person.
 
5.
Yes, I thrive in social enivornments and love to chit chat with people.
 
6.
Yes, I like talking, socializing and I have a friendly personality.
 
7.
Extremely, working in any customer service job you have to be. I have worked for my current company for 8 years and there is no better way to understand how your customer feels then talking to them
 
8.
I am very sociable. I love being around people and helping to improve other peoples day and moods.
 
9.
Yes! at first I am quite shy however afterwards I love being friendly and around people, its just who I am.
 
10.
I am an extremely sociable person. I love getting to know new people and learning about who they are and what they are interested in. Everyone has their own unique life experiences, perspectives, and talents.
 

Question
#14 of 31

Why should we not hire you?

User Submitted Interview Answers

1.
If you don't want an awesome employee.
 
2.
you should not hire me if you're looking for someone with zero work ethic.
 
3.
I would not steal anything.
 
4.
Because i am a student.
 
5.
I would bring an outgoing personality to the company, Im dependable, and i truley love the product!
 
6.
There are no particular reason i should not be hired i can bring a warm and friendly persona to the job and help maintain that atmosphere in a Starbucks along with always willing to learn sorting new.
 
7.
There is no such thing. I came to this interview to be hired because I believe that this is the right job for me.
 
8.
You should hire me!
 
9.
You should not hire me if you dont want to have an employee with a great work ethic, and a team player.
 
10.
There is no reason as to why you shouldn't hire me.
 

Question
#15 of 31

What is your best personal trait?

User Submitted Interview Answers

1.
I'm humble but aware of my strengths and weaknesses.
 
2.
I am friendly and really outgoing and I can start conversations out from nothing at all.
 
3.
I am a quick learner and I work well under pressure.
 
4.
I am very empathetic. I feel for people when they are down and want to help them fix their problems.
 
5.
I am a problem solver. I have an easy time seeing situations from multiple perspectives and can come to solutions easily.
 
6.
I am very friendly and love to help people
 
7.
I am very personable, i have been told by my boss at advising and several people that i am someone people can come up to and have a conversation and not feel intimidated or taken aback, i don't personally see it but i appreciate it none the less another personally trait i have modesty and appreciation.
 
8.
I am dedicated. if there is something i wanted to achieve, i will do whatever it takes to accomplish it such as receiving an interview at this location.
 
9.
Friendliness. i am very outgoing and really shine in costumer service.
 
10.
My best personal trait is I can get along with other easily. this means I can work with co workers well and get along with customers as well.
 

Question
#16 of 31

How often do you give an A plus effort while working?

User Submitted Interview Answers

1.
I always do my best cause I believe if customers are paying money for something its should be the best.
 
2.
This is a hard question because it is hard to be perfect all the time and thats what I consider an A . So I would say I consistantly give a B to an A- everyday, but the biggest part is im consistent about it
 
3.
I always give an A plus effort while performing any task by doing whatever it takes to ensure that it is done to the very best of my ability.
 
4.
I always give my full potential when performing a task. i never give up until the task is complete.
 
5.
I work hard to complete all tasks efficently.
 
6.
I always give them an a,works have been appreciated all the time.
 
7.
I would give my full potential until i accomplish my task.
 
8.
I always give 100%.
 
9.
Always, there are hardly any reason one should not strive to their best then how our i get what i want from my job either experience or just income. I am providing a service and this would be the way i would want this to be done if it were for me, as best as possible.
 
10.
I give a plus efforts everytime.
 

Question
#17 of 31

How can I trust you not to steal?

User Submitted Interview Answers

1.
I was always taught not to steal I don't see the point for it when i am trying and working my harest to make my own income, even for commodities, everything i do will be through hard work and dedication stealing is not the answer.
 
2.
I have never stolen in my life it's not worth it.
 
3.
I am a very reliable person I have never stolen anything in my life.
 
4.
Because I never have. I believe it to be bad karma.
 
5.
I feel that if I steal from your company that I am hoping to be apart of, then I am stealing from myself and I would not want to do that.
 
6.
I have never stolen in my life, nor would I ever. I was raised to believe that it is much more satisfying to earn something through hard work.
 
7.
I was taught my whole life not to steal, And to earn money in a honest way by working hard.
 
8.
I have never stolen anything and I work very hard for everything I get and I know stealing is never the answer.
 
9.
I am a very hard worker. Every job Ive had I am always trying to make a name for myself and with the company. Stealing would jeopardize all the hard work and effort Ive put in in order to make a good name with company and I would never put that at risk.
 
10.
I have never stole anything and I never will. I am a very honest person and I could never take something that I did not earn.
 

Question
#18 of 31

What do you know about Starbucks?

User Submitted Interview Answers

1.
I know they are one of the top 100 companies to work for. They care about conservation and sustanability, and they give their employees alot of compensation for their work.
 
2.
It was founded by three friends in Seattle, USA in 1971. They started expanding internationally in the mid 90's and the first shop was opened in Tokyo
 
3.
Its a chain corporation that sells coffee, tea, etc. they're located everywhere you look. its fast paced and efficient.
 
4.
I know that they are about quality and passion with service and the drinks.
 
5.
I know that they enjoy teamwork and working hard.
 
6.
I know that it is a company that sells amazing coffee and other beverages. It began in 1971 in Seattle, and now has stores in 50 countries. It first opened in New Zealand in 1998.
 
7.
Started in seattle and moved to canada not much longer.
 
8.
It takes care of their partners and customers. They care about everything. They are a people company, not a coffee company.
 
9.
Starbucks is a business that sells coffee and quality to the customers. it's a place where you can come and meet nwith your friends or meet new people. you can sit and enjoy your coffee without having worries.
 
10.
Fairtraded company, employee stock options, rated as Top Employer of the Year.
 

Question
#19 of 31

Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

User Submitted Interview Answers

1.
I prioritized tasks, delegates based on people expertise.
 
2.
I prioritized by deadlines and importance.
 
3.
Time management makes all the difference if there is something that can be deligated out do so make sure that things that are important to operation of the store are taken care of first and go from there.
 
4.
I tend to get a lot of schoolwork, but there has never been a time where I handed in incomplete work. I try to manage my time wisely and get the most important work completed first, then do the rest afterwards.
 
5.
When I'm given a list I rewrite it so the items are listed in order of what can I get accomplished along with what the priorities are. There might be a couple of things that I wouldn't be very quick at but if they have to be done then you can't go around them
 
6.
Not having enough time to complete all tasks was a hallmark of my last position. I made lists in order to arrange tasks by greatest to least importance, and tried to sort my tasks so as to do things in bulk. When sorting by importance, I always tried to keep the customer and company objectives in mind.
 
7.
I did the most pressing and most important ones first based on each situation.
 
8.
According to priority. Anything involving a customer takes priority.
 
9.
Often I am given tasks throughout the day to complete by the end of my shift. I always prioritize my tasks as to which ones have a deadline and which are of the greatest importance.
 
10.
When your in a situation like that you ususally know which need to come fist. Cumters for explamle. They are always number 1 no matter what. even if I dont have enough time, you need to take your personal time to complete them to make sure the job is done. If someone is abailable to help, than ask but dont call them away from their job.
 

Question
#20 of 31

Why do you think you will like working at Starbucks?

User Submitted Interview Answers

1.
I love the atmosphere here. I love to work in a team environment. I really appreciate how socially responsible Starbucks is and it appears they treat their employees very well, with lots of different benefits.
 
2.
I like the atmosphere, the care this company has put into itself towards becoming an industry leader. that is, it cares about its employees by offering them exceptional employee benefits, it cares about the community by making an effort to connect to them through corporate sponsorships/donations, and it cares about its own sustainabilty by continuously coming up with new drinks.
 
3.
Starbucks focuses on customer service and community making moments in life that more enjoyable.
 
4.
I think it will a combination of learning new things as well as really developing my skills.
 
5.
The daily interaction with people, the coffee, and knowing im working for a caring and inovative company.
 
6.
The company has an excellent reputation being an excellent place to work having won various awards for this accolade. Also with a company that has stores opening at a rate of 3-5 every 24 hours, higher employment opportunities are a good possibility.
 
7.
everybody loves Starbucks, it's the best
 
8.
Because of the excellent atmosphere and the friendly staff.
 
9.
Making the coffee, talking with customers.
 
10.
First, I like to drink coffe,and starbucks is my favourate coffe store. And I like the harmonious atmosphere and the nice staff. Moreover, I am a curious person, so I want to know more about coffe especally how to make it
 

Question
#21 of 31

How often are you late for your responsibilities, such as school or work?

User Submitted Interview Answers

1.
Unless there was a major emergency, never.
 
2.
I am always promplty on time. For all the years Ive worked, ive only ever called in once or twice.
 
3.
I hate to be late so I usually arrive 15 minutes early to everything. my family actually makes fun of me for it.
 
4.
There have been times when I have been running late, but I always call when this happens. If it is caused by an appointment or something I had planned prior to my employment, I would make arrangements with my employer letting them know exactly what was going to cause my being late to work/school. I make a habit of trying to schedule when I can, appointments or other engagements, on my days off or after work hours.
 
5.
2-3 times.
 
6.
Not often.
 
7.
Im not being late is a pet peeve of mine. Im usually early because i dont like to feel that i am behind.
 
8.
Rarely i pride myself in being on time.
 
9.
I try to never be late, however sometimes things come up and I have been late maybe once or twice but I always call in ahead of time if I know that I am going to be late.
 
10.
Not frequently I find it disrespectful and it is a pet peeve of mine so you wouldnt want to do that to another person especially my job.
 

Question
#22 of 31

What would you do if a coworker asked you to help you steal?

User Submitted Interview Answers

1.
I would say no, and if it happened again I would bring it up with a manager.
 
2.
I would politely tell them no and soon as possible alert the management team.
 
3.
I would report to the responsible manager immediately. Stealing is not acceptable in my eye.
 
4.
I would tell them I could not do that and did not think it was a good idea for them to, then I would discreetly speak to a manager about how to handle the situation.
 
5.
I would tell them I want no part of it and I would talk to my supervisor as soon as possible.
 
6.
There would be no discussion about it. The co-worker will be reported and dealt with accordingly.
 
7.
I would say no, and try to deter them from stealing. If they try again, or do steal, I would talk to the supervisor.
 
8.
I would refuse and report the coworker to the manager.
 
9.
I would say no and report such behavior to the supervisor.
 
10.
Walk away from the situation and go to a manager right away.
 

Question
#23 of 31

Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?

User Submitted Interview Answers

1.
Yes, as a dance teacher, I enjoy teaching kids how to do new moves and we practice until they get them.
 
2.
I help my younger cousin with her math every week.
 
3.
Yes, no work related I have been helping a friend of mine to fundraise and make money to go and volunteer in an orphanage in Nepal.
 
4.
My college friend was having difficulty pattern drafting his final pieces as he has dyslexia. I helped him by writing the pattern in to an easier format, this helped him achieve his grades to get in to university.
 
5.
My best friend developed a substance abuse problem. I helped him get clean by providing emotional support and introducing him to new people. I also got him to become healthier. He is now drug free, employed, and healthy.
 
6.
I am a perfectionist. I have to do everything correctly and up to standards.
 
7.
Iam a very intelligent person when it comes to history and used to tutor one of my friends in history.
 
8.
We moved to Japan because my husband's studies. I supported him financially a emotionally to finish his studies and get a degree.
 
9.
I had a guest inquiring about car seats. I took the time to listen to her concerns and answer her questions while looking her in the eye and smiling. She was uncertain as to her decision and seemed to want to talk out her concerns. I listened and then answered some questions on an unrelated product. I made the sale, and she was very appreciative of the time I spent with her, stating that she had many bad experiences with employees in our store and she appreciated the time I took to listen.
 
10.
Yes.When i was in school i had classes where we could help each other and i never saw anything as a competition, or im looking out for no. 1 I would help me classmates all i could.
 

Question
#24 of 31

When was the last time you contributed to a team effort and what was your role?

User Submitted Interview Answers

1.
In my last job it was my job to mix the medications, but i would also set up the charts, and get the pre meds ready for the nurses. They appreciated it and i was happy to be part of the.
 
2.
I worked as part of a team in the medical profession, and it was my role to make sure the patient, doctor and other staff were in good communication as to treatment plans for the patient.
 
3.
I worked in a team to put together a community engagement project for a scholarship. My role was to select a film to screen, design flyers, and create a Facebook event page.
 
4.
I am currently a TA for an advising class and i have to make the syllabus and make the exams along with working with my boss there, i have two other TA's i work with and we make every possible way to keep our times open for the students to come and ask us question along with making the exams to actually test what we are teaching them.
 
5.
I used to be on a pole vaulting track team and our team was a very close family you could say. W
 
6.
When I was in High school in my leadership class, we had to put together a sex education assembly and I was in charge of the classrooms attending.
 
7.
When working as a youth group leader, I worked along side a few other leaders coordinating large-scale events. Here, I had the opportunity to take on more of the creative and planning roles which included creating schedules and planning the themes.
 
8.
I did a media studies project last year which was to create a documentary with two other people. My role was to help film, interview people and put the documentary together. Everyone in the group did the same amount of work, and we all worked well together and we were rewarded with an excellence grade.
 
9.
It was last Saturday. I and 20 other volunteers got together to prepare for their fundraiser gala auction event. My role was to make a video and speech to present to over 300 people.
 
10.
I have had to work in numerous group projects, I am currently a part of a dance team and we each have to have a specific number of minutes choreographed before each practice, so I make sure that I have it all completed.
 

Question
#25 of 31

Tell me about a time when you had to be a leader. How was the outcome?

User Submitted Interview Answers

1.
In school projects when I had to be the leader the project always got done on time and the group always got a good grade.
 
2.
I worked as an educator for Drama Kids International for three years. I taught 4 groups of 20 kids from ages 4-10 in a classroom of my own. Despite being outnumbered 60 to one, I was able to conduct a constructive classroom environment and the kids adored me and I adored them.
 
3.
When I was a volunteer at summer camp and went to playland I made sure Tue kids had fun and were safe.
 
4.
In FFA there was a lot of newcomers and I had to take on the role of a leader, help them out with whatever they needed and help them get settled in to there animal pins at the comal county show when our ag teachers had a delay. It turned out great after that my Ag teachers put me in charge every year since and its been about 4 years.
 
5.
I often led my relatives carers as to what we could do that day, This was because I could pick up on his mood quite fast and often knew the best way to handle this. I used to brief the carers when they entered the house quickly and then we'd decide what cause of care to take. The outcome was that he was cared for in a respectful way and a way that met his needs.
 
6.
In school projects, playing sports, and during my EMT training. During trauma scenarios I had to be the leader an coordinate a team of EMT's with the ultimate goal of providing the highest standard of care to an injured patient. This involved constant communication and a constant flow of information.
 
7.
When the manager had to leave in a emergency I was left in charge of a crew that was new positive re-inforcement and encouraging them kept the crew happy and everything went as good as possible.
 
8.
At Old Navy, I led the signage team when our pricing specialist had moved out of town. For one month I helped train a new member of our team and dividing the tasks between them on signage days. The outcome was great, we always met our goal for units per hour.
 
9.
A few months back, my supervisor was out sick right before a major field trip at work. She called me that morning in a panic that the trip would have to be canceled. I assured her that I would handle it and the trip would go on as planned. I delegated tasks I knew I could not complete alone to my two co-teachers, typed up and distributed permission slips, booked transportation, contacted our destination to confirm, and lead the field trip without a hitch. Many of the parents touched back with me the next morning and commented on how their children could not stop talking about how much fun they had.
 
10.
The only times I can think of would be in school projects, I was always the one to make sure everything was done on time and organized, it was stress me out to think of having to present and not being prepared.
 

Question
#26 of 31

How would you deal with an angry customer while you were busy completing tasks?

User Submitted Interview Answers

1.
Of course I would stop what I was doing to give the customer my full attention. Then I would do whatever is necessary to get that customer to leave happy that day.
 
2.
I would let the customer have the floor, actively listen, and adhere to their needs then try to follow up with them again to make sure their experience with us was a positive one. Then I would return to my tasks.
 
3.
I would listen to them clearly identify what the issue is and find a solution and make sure the customer leaves happy.
 
4.
I would make sure to put the customer first by addressing the customer in a calm and respectful manner, taking appropriate and timely action and following up with the customer to ensure needs are met.
 
5.
I would stop the task at hand and give the customer my full attention. I would offer solutions and if they solution was out of my control I would ask if they wanted to speak with management. My goal would to have the customer leave the store satisfied and that his needs were met.
 
6.
I would stop my task and I would give the customer my full attention. I would offer solutions and if it was out of my contra I would as if they wanted to speak with management. My goal would really be for the customer to leave happy and satisfied and that his needs were all met.
 
7.
I would stop what i was doing and listen to the costumer then ask how i could resolve the issue, or offer a solution.
 
8.
Part of being good at customer service is letting the customer feel that he has the floor. Let him tell you the entire story. Take notes if it is long or involved. Only after the customer has felt like he has said his peace should you attempt to solve his problem. Make sure you are actively listening to what he is saying and what he is not saying. Sometimes you can tell more about what would satisfy a customer by paying attention to what your cus
 
9.
Thank them for raising the complaint, offer them the options that are available towards resolving their problem, and if they don't like it, mention that i am limited in my abilities and if they are interested, they can speak to the manager.
 
10.
I would ultimately appease the customer and make sure they are treated with respect and get them their order or item as case and best as possible, then proceed to my work knowing that i did a god job helping a customer.
 

Question
#27 of 31

Do you prefer working in a team environment or alone?

User Submitted Interview Answers

1.
I think in most situations its better to work collaboratively with your partners but there are situations when you should buckle down and really focus on the task at hand.
 
2.
There are times when you have to work alone and I do great in that environment but I prefer the team. You can accomplish and learn so much more as part of a team.
 
3.
It depends on the task at hand. I enjoy collaborating with others -- greater input can lead to more innovative solutions. But some tasks or projects require intense focus, quiet, and solitude.
 
4.
I enjoy both. I think working in teams is really useful and you can get so much done, but working alone is also okay with me because then you can have more focus on a single task.
 
5.
I really enjoy both. I definitely enjoy the dynamic of a team environment, however when certain tasks require solitude, I have no problem changing settings.
 
6.
Over the years I have definitely learned that it is incredibly important to be independent and stay on task at work, but I also learned that the job is completely faster and more efficiently when everyone communicates and works as a team.
 
7.
It depends on the task at hand, I love working with others, the greater input more solutions, but some tasks or projects require intense focus quiet and solitude.
 
8.
It really depends on the situation, for example when doing my artwork or anything creative like that I prefer working alone. For other things though I love to work in a group, because I think collaborating with other people creates more ideas and can produce a better result than working alone.
 
9.
I prefer working in a team environment. i like making friends and socializing and being personable and having a good time while working.
 
10.
I work better in a team environment. There is so much you can learn from your coworkers and it is always more fun.
 

Question
#28 of 31

How do you expect to make a difference at Starbucks?

User Submitted Interview Answers

1.
I plan to uphold my belief of bringing a high level of customer service to each and every visitor in the store.
 
2.
I would like to eventually become a manager at Starbucks however I would like to start making a difference the moment I walk through the door, Even if it's just being a happy face for a customer to see.
 
3.
I believe all guests experience should be a good one. I want to be looked at as a friend who provides them with the quality service they deserve.
 
4.
I always have a smile on my face and enjoy making other peoples day.
 
5.
To deliver excellent service by treating each customer as an individual, not just another number; smile and be professional; be efficient.
 
6.
I expect to give my best at all times and make sure customers leave happy.
 
7.
I hope to bring energy and value to starbucks by delivering frontline customer service and continue its creativity in coffee beverages.
 
8.
I plan to make a difference by up holding my own beliefs of going above and beyond every single day to be sure that the person I am helping leaves highly satisfied and feels bad if they go anywhere else
 
9.
I think it's about making the customer come back. To me, this means that making their experience better than great each time.
 
10.
I hope to bring great customer service and a smiling face, I know that it can make a difference in someones day.
 

Question
#29 of 31

How well do you handle customer complaints?

User Submitted Interview Answers

1.
I do my best to solve the problem.
 
2.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything to give them the legendary service.
 
3.
I think I can handle them very well. I can stay calm in stressful situations and I think the main thing about customer complaints is they want to be heard out. If you listen and they can see that you care. they will leave satisfied.
 
4.
Stay calm, try to relate to the customers and see if there are alternatives solutions to their problems.
 
5.
Considering I have been handling them for the last 5 years, I would say quite well. As long as it isn't something unreasonable, I usally have them leaving highly satisfied.
 
6.
Very well. A customer should never leave dissatisfied. I want to be able to fix anything and give them the legendary service!
 
7.
Very well.. because i want customer leave with a smile and satisfied in my service..
 
8.
I tell my supervisor.
 
9.
The customer is always right so I would do everything in my control to make them happy.
 
10.
I am very calm and patient. The customer is always right.
 

Question
#30 of 31

How would your references describe you?

User Submitted Interview Answers

1.
If I were them I would have to say... Dilligent, efficient and happy.
 
2.
Friendly, reliable, good relationships with customers, trustworthy.
 
3.
My references would tell you that I am extremely hard working, a quick learner and someone who genuinely cares about superior customer service.
 
4.
My references would describe me as a very friendly, outgoing, and punctual person who focuses at whatever task is at hand.
 
5.
My references would describe me as very organized, reliable, and great with customers.
 
6.
My references would describe me as responsible, hard working, and detail oriented. They would also say I like to create a fun atmosphere at work while still being productive and professional.
 
7.
I think that they would describe me as hard-working, easy to talk to and someone who genuinely cares about the task at hand.
 
8.
I think they would describe me as friendly, organized, caring, and well mannered.
 
9.
My references would tell you that I'm extremely organized and quick to finish tasks. I also strive to greet and give a pleasant experience to every customer I can.
 
10.
Hardworking, motivated and a quick learner.
 

Question
#31 of 31

Describe a time when you disliked company rules in your last job?

User Submitted Interview Answers

1.
This is my first job but I understand rules are rules and they need to be followed.
 
2.
I normally don’t dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
 
3.
I normally don't dislike company rules but if I had an issue, I would try to adapt to the idea of the rules and approach things from a different mindset.
 
4.
I have never disliked company rules they are there for a reason.
 
5.
The only time was when we switched from Golden Spoon to an independent yogurt store, I was forced to wear a hot pink shirt and hat.
 
6.
I have never disliked company rules I always abide by company rules.
 
7.
Honestly i didn't really like the dress code. I don't mean it in the way you think though; I personally make an effort every day to get dressed well, however the rule at my last job simply said no jeans or sneakers, so we would have other hostesses showing up in half shirts and sweat suits and not get sent home. I just though it looked messy, other than that though there wasn't much i disliked rule wise, i felt they were all fair.
 
8.
That is difficult to answer because I enjoyed my last employer. However, at my first job, the rules were very strict and often contradicting.
 
9.
I never have disliked company rules.
 
10.
I never really had a dislike or problem with company rules. I have no problem with rules or authority.
 
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