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How would you handle a rude customer?
Advice
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, tell the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue interacting with the customer in a positive manner even when they were being challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!

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User-Submitted Answers

How would you handle a rude customer?
1.
I would abide by what the protocol dictates for my position in the most kindest of ways.
2.
I think that I would handle it by seeing if I could calmly help them, if it looks like I can't handle it, I would bring a manager into the situation.
3.
I would keep my cool and calmly ensure that they are treated as any Starbucks customer should be treated; with patience and kindness.
4.
I would stay polite and still have a smile on my face and make the rest of their time waiting as enjoyable as I can make it.
5.
I would remain calm and carry out their requests to the best of my ability, with a smile !
6.
I would treat them as any other customer and aim to give them my best service possible. However if they were being vulgar and offensive to other customers I would ask them politely to leave the store.
7.
I would stay calm and polite, and not say anything to provoke them more. I would just remain professional.
8.
Remaining calm and polite. If theyre asking for something simple like a drink if they didnt like the one they got, we can easily fix that. But if their demands are higher, you get the managemnt.
9.
With a smile of course what else is there to do everyone has a off day all you can do is try and make it better with a smle.
10.
I would listen to them, try and offer a solution to their problem, ask the manager to offer a solution.
11.
With a smile and understanding that I have no idea what is making them have a bad day and see if I can improve their mood.
12.
I would quietly listen to all of their complaint and then try to take whatever steps necessary to make that customer happy.
13.
I would not talk back to them and instead give them service with a smile. Chances are they just had a bad day.
14.
By being as calm and positive as I can I get them what they need in a timely manner.
15.
Try to make them smile any way I could and make sure they keep coming back.
16.
I would stay calm, and let it go. If they have a problem I would listen to them and try to help them solve it.
17.
Ask if there is anything we can do, make another drink, get them another snack.
18.
Listen to what they are saying; eye contact and level voiced. Make it right.
19.
I would abide by what the protocol dictates for my position in the most kindest of ways.
20.
I would abide by what the protocol dictates for my position in the most kindest of ways.
21.
I will talk to them the kindest attitude as posible and do whatever I can for them to have a legendary service.
22.
I would kill them with kindness and if there was a further issue with them I would consult a manager.
23.
I would excuse myself for my mistakes but, if they go overboard I would tell the manager.
24.
This is something that I am relatively use to, I have learned from expirience that the only way to handle a rude customer is to stay calm and collected. Being rude back does not get you anywhere it only escalades the situation. So I would listen attentively to what they are asking for and provide that the best way I can.
25.
I would be well mannered and calm in handling the situation, and see what I could do to help them and fix the problem.
26.
I would keep calm and polite and try to help the customer with their requests to the best of my abilities in a professional manner.
27.
Any customer rude or not should be handled with the utmost respect and regard. Always try to resolve the problem if there is any and if a solution cannot be found then go to the manager for assistance.
28.
Remain kind and friendly and treat them with respect.
29.
Stay calm and positive and try to help them with what they are looking for.
30.
I would first apologize for anything they perceive to be wrong, and then I would try to find a solution to the problem, and try to make sure the rest of their experience a good one.
31.
I would stay calm and find out what it is they are needing and happily.
32.
I would attempt to resolve the issue and refer them to the manager if necessary.
33.
I would be professional, friendly, and it is were to escalate, I would call a manager over.
34.
I would ignore the rude behaviour if it was directed towards me.
35.
Staying polite, and providing good customer service regardless.
36.
I would report it to my shift supervisor if the customer continues to be rude to me; regardless the fact that I have still given my best. Or I cannot allow the rudeness from customer to hinder my sensitive spot at work.
37.
I would handle the customer like a regular customer. I would nice, open ears, and understanding.
38.
I would act in accordance to the Starbucks employee rules/code of conduct. If a situation were to escalate I would get the assistance of a manager.
39.
I would follow the protocol but if I feel I can no longer handle the situation calmly, I would pass down to the supervisor.
40.
I would try to calm them down if that does not work I will go get the manager.
41.
I would try to be a polite and calm as possible, ask customer her/his order and give it to them. If you be rude you might loose buisness.
42.
I would keep a good attitude and smile.
43.
I would treat them as any other customer. Ask for their order and provide them with good customer service.
44.
I would apologize and do my best to listen and understand where they are coming from.
45.
I am going to remain calm. Try to help him with his problem and make sure to satisfy him before he goes out of the store.
46.
I am going to remain calm and try to help him with his problem and make sure to make him happy and satisfy before he goes out of the store.
47.
Provide empathy, but make sure that company policy has been followed. Quickly assess the problem and come to a mutual resolution.
48.
I would sit quietly and listen to his feedback. I would apologize if it was a mistake done on my part and tell the customer I will get his/her orders done well.
49.
By being as polite and courteous as possible, so as to diffuse the tense situation.
50.
I would still be as nice as possible and try to work with them.
51.
I would ask them why they are upset, listen to them, and then offer to remake their drink to the way they want it.
52.
Find out what what making the customer upset and how to make them leave the store with a smile on their face.
53.
I would continue with a smile and try to solve thier problem. If they became threatening, I would refer them to a manager.
54.
I would do my best to stay calm no matter the situation and attempt to diffuse the anger that the customer was showing by trying to make it easy for them to be a customer. I would talk to them to get a better understanding of where they were coming from and lastly work to provide them with what they wanted in a pleasant matter to hopefully improve their mood and leave them with a positive outlook.
55.
Just because they are rude that doesnt mean they are necesarilly mean. Maybe they are going through a rough time. Maybe they just received some bad news. I wouldnt go as far as trying to understand why they are upset but I would be humble and nice and give them space to behave. I wouldnt confront them, I would just try to give them the best experience they could have at our coffee house.
56.
I would smile and be kind to that individual, recognizing that each person goes through different experiences and have struggles all their own. I would answer any of their questions to the best of my knowledge and work so that they might hve a pleasant experience at my workplace.
57.
I would try to quickly send the customer away with the drink. I would also ask the customer to leave if the customer is being very rude. I would also confront my manager.
58.
It depends in what ways of rude is he.
59.
Keep calm and try to diffuse the situation and not escalate it.
60.
Most of the time, rudeness is due to how their ay is going, so I would start off by asking them how there day is and try to make their experience a more positive one.
61.
I would politely tell him or her that we can talk about this in amore civilized manner.
62.
I would try my best to calm them down and listen to what their dissatisfactions are, and make sure to fix whatever went wrong.
63.
I have personal experience with rude customers. I would try my best to resolve the issue while maintaining composure.
64.
I would calmly ask her what her issues are and how I can help them better. If They do not like my answers I would call my supervisor and ask for further direction.
65.
I would be as accommodating as possible, and try to make the customer feel better for the day, and about their purchase as well.
66.
I would make sure that I stay positive and calm, listen to what their problem is and do whatever I can to satisfy them, if that doesnt work I would ask if they would like to speak to the manager.
67.
With respect and kindness.
68.
Depending on the situation I would try to offer the best response possible to ensure the customer feels their needs are met. It is my duty to provide excellent customer service regardless of the way I am being treated. However, if this customer becomes hostile or in any way dangerous, I would report it or perhaps ask them to leave the store, but only in extreme situations.
69.
I would politely take their order and apologize for any mishaps.
70.
By remaining calm, dont take it personally.
71.
I would continue to smile and offer them assistance.
72.
Remain polite, keep calm and stick to policy while maintaining a positive attitude to work with the customer rather than against them.
73.
Try to brighten their day! Maybe a cup of coffee and a smile is all they need.
74.
I would act calmly and friendly, do anything to make customer happy.
75.
A rude customer is just like any other customer. Your goal is to make them happy and doing all you can do for them.
76.
I would quickly take their order and remain patient.
77.
I would just smile to them and try to do my best job to make them feel happy about whatthey want.
78.
I would do my best to please and fulfill their order correctly.
79.
I would remain calm, have a smile on my face, and continue to take their order no matter how rude they are.
80.
I would handle them like any other customer, with respect, grace, and dignity.
81.
Be polite to them as to take their orders and be attentive to their request.
82.
I would try as much as possible to help make their day better.
83.
Speak to Them calmly. Ask what I can do to help them and get them on their way.
84.
Just continue to be kind and handle their order in a calm manor. It would be worse to be rude back, because they could feel attacked and dissatisfied with the service. Whereas being kind would give them nothing to complain about.
85.
I would calmy assist her the best way I can.
86.
The same way as every other customer. He or she is still paying for his or her coffee and we should not treat him or her differently because of his demeanor.
87.
I would try to calm them down first and help them with the issue as best as possible.
88.
Do the best of my ability to get that customer satisfied and if I could not complete the goal I will get him someone who can.
89.
I would calmly ask them what the issue is and listen attentively while calm and collected.
90.
I would be polite and patient.
91.
If I were to encounter a rude customer, I would remain calm and stay positive and let them know that I am here to help them and if there is anything I can do for them, let me know.
92.
I would handle them the same way I would handle a friendly customer- with respect and professionalism. Despite what you might be thinking in that moment towards that customer, no good can come of being rude back.
93.
I will stay friendly and give my best service to the customer.
94.
Continue to treat them with respect and give them excellent customer service.
95.
I would handle a rude customer by being patient and never taking it personally. I would try and brighten their mood by always smiling and pehaps complimenting them.
96.
I would be very polite with them and give them the most respect and help them with whatever they needed.
97.
I would still serve them with a smile like any other customer.
98.
I handle a rude customer by simply keeping a positive attitude at all times and making sure that their stay at the restaurant is enjoyable.
99.
Politely and respectful, sympathizing with their concerns and offering to find a manager for them.
100.
I would make sure to treat them like any other customer who came into the store. Do anything I can to make sure they are happy with their service and if the problem was something out of my control I would get the manager.
101.
First and foremost, I would remain calm and put aside my own personal feelings. I would then listen to the customer, actively sympathize, apologize, and find a solution to the problem.
102.
I would kill them with kindness and never bite back. Customer service jobs require you to be kind regardless of how the customer is treating you.
103.
I would make sure to remain calm and collected, only acting politely to the rude customer. Next, I would try to figure out why the customer is being rude by following up about their order or about their concerns. Hopefully, I could resolve the problem or at least leave the customer feeling that something was attempted.
104.
By telling them I will make your drinks as fast as possible.
105.
I would stay calm and talk slow and low to the customers as a way to try and calm them down, I would also apologize to the customer and empathize with them about the situation.
106.
Always treat them with respect and complete their order to the best of my abillity.
107.
Make sure they know you are listening to their greviences, and do everything you can to make sure the person leaves happy and with the intent of returning.
108.
Being patient is always the best. Not reacting too much is also key. Avoiding excess conversation and trying to get on with the order as well helps.
109.
I would remain polite and make sure that their request was fulfilled.
110.
First, I'll remain calm, listen to my customer, apologize and try my best to make it right. I had encountered one before, he wanted his application processed and before we begin with his transaction, we require him to pay first the processing fee as new company's policy. The client got mad and kept on shouting while everyone was staring at us. He wanted us to process it and he'll just pay it after. I explained to him that we need to follow the new policy. Since he still insisted, I offer him to pay at least a down payment and he can pay the balance after. He agreed with this. After we processed, he visited our office to pick-up his passport and pay the balance. He apologized for his rudeness before and I told him that we totally understand. He still remains one of our loyal customers.
111.
I would handle a rude customer in a polite manner and provide excellent customer service.
112.
I would continue to treat them with respect, while working to take care of their order.
113.
I would stay positive and find out what they actually want.
114.
Keeping in mind that rude people are everywhere so I have to keep a steady mind and continue to do my job with excellent customer service.
115.
Assume the best. Maybe they have had a really bad day and my interaction with them might be the only opportunity for a friendly face they have that day.
116.
Be calm and listen to them first, then apologise and find the solution that keep them happy and return to the store for the future.
117.
I would do my best to accommodate the customer and if they continued being rude I would maintain my kind/positive attitude.
118.
I would try my best to calmly help them and if I can’t handle it I would bring a manager into the situation.
119.
I would simply keeping smiling, bring a positive and calm vibe to the customer and just simply help them in anyway I can in a nice way.
120.
If I'm sure I am right, I won't give up to communicate.
121.
Very calmly and patiently I will help them in a such a manner they. Feel comfortable with us.
122.
By listening to them carefully, righting all I could and apologising for what frustrated them.
123.
I would apologize for any inconveniences and do my best to fix the problem at hand.
124.
Kill them with kindness you cant give them anything more to be rude about.
125.
I would try to deal with them myself as quickly and respectfully as possible. And try stand by the customer is always right, but if the situation seems to hard for me to handel I will refer them to a manager or a assistant manager.
126.
I would not let their attitude affect me I would still treat them nicely and friendly and thank them for coming with a sincere smile.
127.
I would first let them explain to me their concerns, and address the situation immediately, I would then do whatever I could to make the customer happy. If unable to do so, I would get a manager involved.
128.
Stay calm and patient throughout the interaction. Listen intentively to what they're saying and accommodate their needs.
129.
I will just approach the customer and talk to him politely ask the customer what is the problem and assist him immediately.
130.
Listen to them attentively while staying polite, calm and nice. I would be appolegetic and remain professional while trying to find a solution.
131.
I would calmly and nicely listen to their complaint, assure them that I am going to do everything I can to solve their issues and then look for a solution.
132.
I'd do my best to just please them, if that was not possible I would consult my manager.
133.
I would handle a rude customer with kindness and make sure that they know that thier business is appreciated.
134.
Do what they asked me to do and treat them like I would treat any customer.
135.
Depends. If they're still requesting something I know how to do (or have permission to do), I will try and keep calm and handle their request, since I know they won't be here forever. If it's something I DON'T know how to do, I'll ask someone who does to handle it.
136.
I would handle them as if they were any other customer with respect and kindness.
137.
I think I will smile to him/her even he is rude to me, and satisfy his/her requirements.
138.
I would simply keep calm and assist them to the best of my ability, and in the rare chance if things happen to go beyond my control, I would call in the manager or person in charge at that time.
139.
I think it's important to smile and remain calm. If you can validate the customers feelings if they express anything to you then that can be helpful. This does not mean that you agree with the customer but it offers them respect because you are listening. Everyone has bad days. With this in mind it fosters compassion and a sense of ease within yourself; this enables you to approach the situation with perspective. As long as you continue to be helpful then you know you have done your best. If you get the opportunity to call the customer by name this is helpful also. There is something bonding about hearing someone say your name kindly.
140.
I would follow starbucks standards when it came to dealing with a rude customer. I would smile and make eye contact and make sure that their order was up in a timely manner and check in with them before they left that their order was made perfectly.
141.
I would listen to their complaint and if I can resolve it myself, I will, and if they have many complaints an want to speak with someone higher up, I will refer them to the manager because they sometimes just want to make sure that the manager knows their complaints.