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Sri Lanka Telecom PLC Interview
Questions

29 Questions and Answers by Ryan Brown
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

Work volumes can become very high at Sri Lanka Telecom PLC. How do you handle a larger than average workload?

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1.

Work volumes can become very high at Sri Lanka Telecom PLC. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Ryan's Answer #1

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

Ryan's Answer #2

"Here are some suggestions on how to handle a large workload:

- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"

2.

How would you describe your written communication skills?

Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Ryan's Answer #1

"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."

Ryan's Answer #2

"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."

3.

Tell me about a time when your communication skills greatly benefited your team.

Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Sri Lanka Telecom PLC?

Ryan's Answer #1

"My team is made up of great communicators whom I have trained to take every piece of information and break it down into the simplest factor. This approach has greatly reduced in-house issues related to communication."

Ryan's Answer #2

"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success!"

4.

Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The interviewer would like to know if your work style will be a fit with Sri Lanka Telecom PLC.

Ryan's Answer #1

"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."

Ryan's Answer #2

"I like to have a bit of both, honestly. I have a general schedule that I follow in the morning including a team huddle, setting objectives for the day, following up with clients, and then setting new meetings with prospects. That said, the in-between of that framework is always pretty unpredictable. In sales, you never know what might happen, especially when selling a good as I do. More often than not, there is some snafu throughout the day (or twenty) so that variety keeps me on my toes, engaged, and excited."

5.

At Sri Lanka Telecom PLC, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?

The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks. Do you weigh the pros and cons first? Are you considering how it will affect others? Do you consider the company's bottom line? These are all things that the interviewer will be looking for in your answer.

Ryan's Answer #1

"Last month I took an unusual risk by taking an outside sales call when I am an inside sales employee. My client asked me to meet him because he had some additional business he was thinking of giving our company, but he wanted to make sure we had strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my boss preferred that I stay on inside sales accounts but I knew the reward was greater than the potential risk, so I took it. Well worth it!"

Ryan's Answer #2

"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. While it was risky, I wanted to get into sales and a startup environment. My family thought I was nuts. It worked out great, as I got basic sales experience, and then was promoted within months and have since been headhunted out of that position to a strategic senior account executive role."

6.

How do you handle communicating bad news to a fellow worker or subordinate?

One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.

Ryan's Answer #1

"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."

Ryan's Answer #2

"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."

7.

If Sri Lanka Telecom PLC hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Sri Lanka Telecom PLC.

Ryan's Answer #1

"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact on Sri Lanka Telecom PLC very quickly."

Ryan's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."

8.

Tell me about your experiences giving presentations in front of large groups.

Public speaking can be intimidating so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Sri Lanka Telecom PLC.

Ryan's Answer #1

"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of over 200. I have taken a couple of Toastmasters sessions which helped a great deal. I am a confident public speaker."

Ryan's Answer #2

"I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people."

9.

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Ryan's Answer #1

"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

Ryan's Answer #2

"We recently had a missing link in communication to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

10.

Tell me about a time when you improved communication between yourself and a co-worker or client.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Sri Lanka Telecom PLC.

Ryan's Answer #1

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Sri Lanka Telecom PLC."

Ryan's Answer #2

"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will Sri Lanka Telecom PLC as well."

11.

We value communication at Sri Lanka Telecom PLC. Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Ryan's Answer #2

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

12.

How do you handle a situation where your supervisor does not properly communicate information to you?

You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like. The way you answer this question will also set the stage for how you wish to be communicated with should you join Sri Lanka Telecom PLC.

Ryan's Answer #1

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their own style to be understood."

Ryan's Answer #2

"There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team."

13.

When entering a new job, describe how you build relationships with your new coworkers and supervisors.

Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Ryan's Answer #1

"I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."

Ryan's Answer #2

"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications."

14.

What experience do you have using team-based messaging applications?

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Ryan's Answer #1

"I have used a variety of team-based messaging applications. I am best versed in Slack and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

Ryan's Answer #2

"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at Sri Lanka Telecom PLC?"

15.

Would you say you are a better verbal or written communicator?

In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Ryan's Answer #1

"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

Ryan's Answer #2

"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Marketing
Electrical Technician
Line Worker
29 Sri Lanka Telecom PLC Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Work volumes can become very high at Sri Lanka Telecom PLC. How do you handle a larger than average workload?
  2. How would you describe your written communication skills?
  3. Tell me about a time when your communication skills greatly benefited your team.
  4. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  5. At Sri Lanka Telecom PLC, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  6. How do you handle communicating bad news to a fellow worker or subordinate?
  7. If Sri Lanka Telecom PLC hired you today, what would you accomplish first?
  8. Tell me about your experiences giving presentations in front of large groups.
  9. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  10. Tell me about a time when you improved communication between yourself and a co-worker or client.
  11. We value communication at Sri Lanka Telecom PLC. Rate your communication skills from 1-10 with proper examples backing your given rating.
  12. How do you handle a situation where your supervisor does not properly communicate information to you?
  13. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  14. What experience do you have using team-based messaging applications?
  15. Would you say you are a better verbal or written communicator?
  16. At your current or former place of employment, how important was communication and dealing with others?
  17. At Sri Lanka Telecom PLC, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  18. Tell me about a time when you undertook a project that demanded a lot of initiative.
  19. How can Sri Lanka Telecom PLC motivate you, as a leader?
  20. What do you know about the culture at Sri Lanka Telecom PLC?
  21. We appreciate innovative thinking at Sri Lanka Telecom PLC. When have you created a new product or service?
  22. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  23. Give me an example of a time when you had to troubleshoot to solve a problem?
  24. When a major problem arises, what is your first reaction?
  25. If you were given a choice, which work related task would you leave for last? Why?
  26. Sri Lanka Telecom PLC encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  27. When have you shown a willingness to learn a new method or new approach to solving a problem?
  28. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  29. What excites you?
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