39 Southwest Airlines Interview Questions & Answers
Below is a list of our Southwest Airlines interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Conflict Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Direct Questions
- 10. Discovery Questions
- 11. Education Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Problem Solving Questions
- 15. Salary Questions
- 16. Situational Questions
- 17. Teamwork Questions
Adaptability
1. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
How to Answer
The interviewer wants to know if you fully grasp the responsibilities with realistic expectations surrounding the role you are applying for. How you answer will inform them of how informed and prepared you are for the interview while offering insights into how flexible you are. Assure the interviewer that you understand the inconsistent schedule associated with being a Flight Attendant. Use comparable professional examples if you have relevant experiences to draw on.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
In October 2022, The International Association of Machinists and Aerospace Workers (IAMAW) negotiated a new five-year agreement providing job protections, a fairer pay scale for their Southwest Airlines members, and improved mandatory overtime rules to offer a higher quality of life. Read through it before your interview to answer any questions or concerns you may have. Discussing union-related issues in an interview can often be a touchy subject. So avoid it altogether and learn what protections are offered to you. This will allow you to answer any interview questions such as these confidently.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, and I completely understand. I'm happy to work any hours offered to me."
Written by Rachelle Enns
Answer Example
"I am available for a wide range of hours and overtime. I prefer to be aware of my schedule ahead of time so I can make appropriate childcare arrangements."
Written by Rachelle Enns
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Adaptability
2. All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
How to Answer
Uniforms are sometimes controversial among organizations. Yet, in the airline industry, uniforms are an industry standard, but most airlines have been redesigning their uniforms to be more appropriate for the times. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Southwest Airlines.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Perform your research before your interview and read the Southwest Airlines Blog, where they discuss the redesign of their logo and uniforms. "Southwest Employees officially donned the new uniforms in June 2017. The Company's new Heart logo, striped with sunrise yellow and a warm red, projected a sleekly modern yet soulful look. Shorts. Pants. Polos. Blouses. A skirt. Two dresses. From hemline to neckline, the uniforms were authentically Southwest. Approachable but professional. Comfortable yet chic. Striking and personable. 75 pieces would be made available to facilitate mixing and matching."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Southwest Airlines."
Written by Rachelle Enns
Answer Example
"Uniforms are important in this industry, so I am comfortable with this policy. I would love to see the uniforms before I fully commit."
Written by Rachelle Enns
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Behavioral
3. How do you define success?
How to Answer
Your interviewer is curious about what your philosophical outlook for success looks like. It is as much about your attitude as your experience and work ethic. So share your broader view of what success means to you. For example, Southwest defines their model of success by these three keywords: efficiency, discipline, and excellence.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Herb Kelleher, the founder of Southwest Airlines, once said, "Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding." Success doesn't always equate to accomplishing something, but to how you accomplish it and your formula to repeating that success.
Written by Kevin Downey on February 2nd, 2023
1st Experienced Example
"Getting things done is just doing your job. So I wouldn't ever call doing my job a success. I'd call that the bare minimum. However, making going above and beyond the standard of my work a success. I define success as going the extra mile and feeling good about it."
Written by Kevin Downey on February 2nd, 2023
2nd Experienced Example
"I define success not only by what I accomplish but how those accomplishments were reached. The means have to justify the ends. If, after facing any challenge, the team is stronger, tighter, and in better shape than before, I consider that a success."
Written by Kevin Downey on February 2nd, 2023
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Behavioral
4. What work situations excite and motivate you?
How to Answer
"All employees are responsible for preserving and invigorating our culture, regardless of position or tenure, which strengthens our culture of caring. It's a source of pride among Employees and at the Heart of who we are." Your interviewer is not only interested in understanding how they can help you bring your best self to work, but they understand that to do this, they need to know how to keep you motivated and excited to come to work every day. Tell the interviewer what they could do to ensure you are happy and productive.
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I am most motivated on the job when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
Written by Rachelle Enns
2nd Answer Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
Written by Rachelle Enns
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Behavioral
5. Personality fit is important to us at Southwest Airlines. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident. For Southwest, it doesn't hurt to be more extroverted and energetic. But don't worry; it's not a deal breaker if you are not. As they state on their careers website, "No matter where you're flying from or what area of Southwest interests you, we're connecting each other to what matters most. We recognize that every experience, perspective, and background makes an incredible impact on our Company. We encourage bringing your authentic self to work and celebrating what makes you unique!"
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Rachelle Enns
2nd Answer Example
"I am a confident, friendly go-getter. Are you looking for these personality traits in your next hire?"
Written by Rachelle Enns
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Behavioral
6. Why are you the best choice for Southwest Airlines?
How to Answer
Skills will only take you so far. You need to feel like a good fit and embrace and embody the Southwest Airlines brand as a representative. In any interview, you must convey that you believe this opportunity is a mutual fit, that you would complement their teams and culture, and that their environment is ideal for your personality, productivity, and goals. So, before your interview, examine their culture and the keywords and phrases they used to define their culture. Talk to the interviewer about what makes you a memorable candidate. Discuss unique skills and characteristics that will make you a memorable candidate.
As the founder of Southwest Airlines once said, "You don't hire for skills, you hire for attitude. You can always teach skills."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"I am the top candidate for Southwest Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a large range of customers."
Written by Rachelle Enns
Answer Example
"As you can see, I am invested in this interview process with Southwest and will bring this same dedication to you if hired. You won't be disappointed."
Written by Rachelle Enns
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Career Goals
7. Why do you want to work for Southwest Airlines?
Why the Interviewer Asks This Question
Your interviewer wants to know your motives for pursuing this position. An unqualified candidate they'd consider as someone who is trying to land a position with any airline anywhere, someone who is interested in landing a job that pays the most money, or anyone who would be considered uncommitted to their airline. Whereas a top candidate is one who is a customer of the airline, identifies with their culture, values, and purpose, prefers the destinations they fly to, and is drawn to the career development opportunities they have to offer. Whether you are a frequent flyer of Southwest, a friend or family member of their crew, or if you found their recruitment value propositions attractive, how you answer will help paint a picture for how you rank among the other candidates in their talent pool.
Written by Kevin Downey on December 28th, 2023
What You Need to Know
When determining what you are looking for next in your career and customizing your goals and priorities with what Southwest has to offer, prioritize first what they can do to further your career goals, then secondly lifestyle and culture, including the destinations they fly to and those who you'll be building relationships with, and then how that aligns with your ideal working environment, regardless of the position you are applying for.
"At Southwest, we empower employees to create their own career; one that fits the goals and lifestyle they want. Often we're recognized as a great place to work. We're committed to quality training and development that drives progress and change, better retention, and sets employees up for success. Attracting prospective candidates to Southwest and retaining our current people is at the forefront of everything we do."
Written by Samantha Brown on January 14th, 2024
Answer Example
"I almost always fly Southwest, and from the city I currently live in, the airline has direct routes to many of my favorite destinations. But I would be gladly be flexible to be stationed anywhere, and would be thrilled to fly someone new. Most of all, I love the hospitality and the sense of community among the Southwest crew. I love the uniforms they wear, and really identify most with this airline above all others. So, when I researched where I wanted to take my career next, and the options a friend of mine, who is crew with Southwest, explored with me, I was sold that this airline was easily positioned at the top of my list of preferred list of employers."
Written by Kevin Downey on December 28th, 2023
Career Goals
8. Where do you see yourself five years from now?
How to Answer
Although it may be impossible to know where you will be in five years, they are curious whether you have a five-year career plan. Assure your interviewer that this opportunity aligns with your career goals, given all possible circumstances, and that you could see yourself as a long-term fit for their company.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
As stated on their website, "At Southwest, employees are empowered to use common sense and good judgement to make the right calls when the situation demands. Employees own their decisions and, ultimately, their career at the company. Training and personal development is led by Southwest University, the company's training institution that offers new hires, employees, and managers courses specific to their day-to-day needs. Learning, at Southwest, is encouraged to be embraced as a never-ending process."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Written by Rachelle Enns
Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Written by Rachelle Enns
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Career Goals
9. If you could start your career over again, what direction would you take?
How to Answer
One's career journey is rarely linear. Therefore, the hiring manager is curious about what your other career interests will reveal about your personality. However, focus on the industry you are in and how you apply your talents and motivators toward a long-term career with them. Showing discontent with your career will imply that you'll likely burn out quickly on the job and not be in it for the long haul. As quoted by the founder of Southwest Airlines, "If you're crazy enough to do what you love for a living, then you're bound to create a life that matters."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling careers. I enjoy coaching and leading others, so I welcome any tasks in my current career related to these skills."
Written by Rachelle Enns
Experienced Example
"I would take the same direction! I love what I do and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
Written by Rachelle Enns
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Career Goals
10. How does this position fit into your career goals?
How to Answer
Your interviewer wants to know whether this position is a good fit for you and whether you consider it a step up in your career or a stagnant move that you're complacent with taking until something better comes along. Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits well with your overall career goals.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
A tagline on Southwest's careers page says, "Land a career with Heart." Under their people management practices, they dive deeper into their work culture and hiring practices. "The company looks for people-oriented applicants. Candidates with a good sense of humor, that could read others' emotions, that display great social skills, and that could genuinely empathize with others. As a result, Southwest focused its interviewing questions on teamwork rather than technicality. Southwest focuses on prospective employee's attitude rather than their skills. Skills can always be taught, attitudes are a different story. Southwest wants to onboard only those candidates whose attitude already aligns with the firm's culture."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Southwest Airlines offers is a strong path towards those goals, and I am excited about what this position has to offer."
Written by Rachelle Enns
Answer Example
"This position offers the next steps in my career and the growth I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Southwest Airlines what I can do!"
Written by Rachelle Enns
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Career Goals
11. What do you hope to gain most from your time with Southwest Airlines?
How to Answer
Your interviewer would like to see that you are wholeheartedly interested in working for Southwest Airlines and are interested in a long-term career relationship with them. They are curious about your hopes and aspirations and what you hope to gain from your time with Southwest Airlines. Discuss how you feel your career would benefit from this position. Show that you've performed extensive research on the opportunities this would present for you and that you are taking this opportunity seriously.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
As they state on their website, "At Southwest, 80 to 90% of both supervisory and managerial roles were filled by internal candidates. That way, the company installs the philosophy of meritocracy and focuses on building, forming, and training future leaders."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"After reviewing the culture and mission of Southwest Airlines, I feel that I would be able to find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which is also interesting to me."
Written by Rachelle Enns
Answer Example
"What I hope to gain most by working with Southwest Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
Written by Rachelle Enns
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Communication
12. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
Being an effective communicator is essential in the service and hospitality industry, and Southwest Airlines considers them as both. Your interviewer is curious about how skilled a communicator and active listener you are. Evaluate what it means to be an effective communicator and your strengths across the varying communication skills required for your profession. Rate yourself on a scale of 1-10, quantifying why you chose that particular rating.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Southwest prides itself on "communicating the Southwest way. Maintaining a personal connection between employees and customers is key at Southwest. Remaining a 'high-touch' organization that is true to its values and connected to both employees and customers are all top priorities at Southwest Airlines."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Written by Rachelle Enns
Experienced Example
"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Written by Rachelle Enns
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Communication
13. Tell me about a time communication became an issue when working on a team.
How to Answer
When working on a team, not everyone will be as skilled at communicating as others, and some have different communication styles. This could come down to differing personalities or varying cultural backgrounds. Give an example of a time you were challenged with overcoming a communication breakdown or how you aided one of your team members in communicating more effectively. Be sure to include the overall outcome of the situation and what you did to contribute.
"If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it." - Herb Kelleher, the founder of Southwest Airlines.
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
Written by Rachelle Enns
2nd Answer Example
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was beneficial."
Written by Rachelle Enns
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Try to share a specific story to help the interviewer understand the setting, team dynamic, and issue. What role did you play on the team, and did you take the initiative to get to the root cause of the problem and address it? How was the issue resolved? What did you learn from the experience, or what skills did you utilize or develop from the situation?
Compatibility
14. Why should we hire you?
Why the Interviewer Asks This Question
This question is aimed at determining how familiar you are with the recruits they're trying to target, and whether you can genuinely communicate how well you fit the mold of the teams they are building. The more you research their culture, identify the qualities they attribute to their teams, and then research yourself and identify how you align with their teams, the stronger your work ethic will seem. Confidently articulate why you feel you're the best fit for the role by demonstrating your understanding of their company's goals and needs, and how you are uniquely positioned to contribute to them. Communicate those strengths and skills in a clear, concise, and compelling manner. Showcase your enthusiasm for this opportunity, as well as your sense of purpose and passion.
Written by Kevin Downey on December 28th, 2023
What You Need to Know
Southwest advertises that they are known for "legendary hospitality" and people who care for each other and their customers. "All Employees are responsible for preserving and invigorating our culture, regardless of tenure, which strengthens our culture of caring. It's a source of pride and the Heart of who we are. Employees are encouraged to be authentically themselves and draw on their unique perspectives, skills, and experiences in their day-to-day jobs.
According to their values, which they expect all their employees to embody and embrace, they're expected to show up at work with pride, a strong work ethic, not taking themselves too seriously, being humble, with integrity and accountability. To be part of their winning team, they expect their employees to act like an owner, and to serve as ambassadors of their company. Their values are broken into three categories, "Me, We, and Southwest." So spend time reading through their values and their code of conduct to determine how you are ideally aligned and positioned as a top candidate for Southwest.
Written by Kevin Downey on December 28th, 2023
Experienced Example
"Well, I love what I do, and I love being around people who are like me, people who love to travel. Most of the people I work with love to travel, and most of our passengers love to travel, and that combination makes for a great experience. And, generally, setting a positive experience starts with a smile, letting it be know you are happy, and have a positive attitud. People want to be part of that. It's contagious. So, I see it as up to me to create that positive experience for each and everyone of my passengers, and to be grounded in my attitude. If someone doesn't share that attitude, or sets the stage of their experience with stress, or anxiety, or any kind of a frown, you have to be grounded, and create every opportunity to break their frown with your smile. My empathy, positivity, and a determined strong work ethic based on humility and passionate positivity is what makes me right for Southwest."
Written by Kevin Downey on December 28th, 2023
Compatibility
15. What unique qualities would you bring to Southwest Airlines?
How to Answer
There are some things your resume cannot do, such as showing off your personality and how well you would fit into the Southwest team of Cohearts. Thoroughly familiarize yourself with the Southwest culture and identify how like-minded you are and how you would contribute to their environment. Take advantage of this opportunity to share some of your unique qualities and be sure to tie these qualities into how they will benefit the company.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Southwest's webpage describes their culture: "Employees of Southwest Airlines are encouraged to 'Live the Southwest Way.' This includes having a Warrior Spirit (work hard, desire to be the best, be courageous), a Servant's Heart (put others first, live by The Golden Rule), and a Fun-LUVing Attitude (be a passionate Team player, have fun)."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help concerning customer service and sales. My up-selling percentages are always very high."
Written by Rachelle Enns
2nd Answer Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
Written by Rachelle Enns
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Compatibility
16. What top skills make you an ideal team member at Southwest Airlines?
How to Answer
Your resume will list the varying hard skills which qualify you for the position. However, this question is more centered around those harder-to-quantify soft skills, from time management to interpersonal skills. Southwest places a great deal of emphasis on attitude being their valued trait. As Herb Kelleher once said, "The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I see that your job description requests a candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Written by Rachelle Enns
2nd Answer Example
Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty
Written by Rachelle Enns
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Conflict
17. Tell me about a conflict you experienced with a customer.
How to Answer
Travel can be difficult for many people, especially those who experience anxiety or have a fear of flying. Therefore, those in the industry regularly encounter customers who are more challenging than others. So this question explores your customer service skills specific to mediation and conflict resolution. When answering this question, share an example where you successfully calmed a customer in such a situation and turned the situation around.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Bob Jordan, Southwest Airlines Chief Executive Officer, says, "The biggest thing that makes us 'us' is our People, and the unique and unrivaled Hospitality they deliver. No one has a Heart for service like the People of Southwest Airlines. No one." They accomplish this through their core values: "Have a strong work ethic. Take initiative. Be accountable. Act like an owner. Choose to do right. Be courageous. Don't take yourself too seriously. Keep perspective. Don't be a jerk."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"There was a very agitated man who lashed out with some rather erratic and aggressive behavior. But I quickly realized that this was a defense mechanism, and they were afraid of flying but were too macho to admit it. So, I came up, held their hand, and told them to close their eyes as the plane took off, and I talked to them softly about what was happening at each step upon take-off, and what the pilot was doing, and all the safety measures in place, and how well equipped our jets are, and just kept talking them through it. After we were in the air a bit, they sighed and smiled and thanked me, and suddenly they were okay. I kept checking in on them, and when they disembarked, they said they were no longer afraid of flying and thanked me."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I just last week dealt with a particularly confrontational customer who I realized had probably had too many drinks at the airport bar before taking off. They were belligerent and created a scene. I sat down next to them, listened to them, and gave them a sympathetic ear. Soon they noticed how kind I was and started apologizing, telling me I wasn't the problem, then venting about a bunch of nonsense. I kept asking questions about where each of their emotions and sentiments was coming from, and then they started telling me their life story and crying, and soon they fell asleep. I moved the surrounding people to business class for free so this person wouldn't disrupt anyone else. I later let the airline take care of the rest."
Written by Kevin Downey on February 2nd, 2023
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Try to share a specific story showcasing your customer service, communication, emotional intelligence, conflict resolution, and problem-solving skills.
Conflict
18. Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?
How to Answer
Many of the roles at Southwest require you to be close to your coworkers for extended periods of time. For some, this could be part of the allure of the job. For others, this might prove more difficult. Therefore, your interviewer is curious not only about how you might cope in an environment like theirs. They also want to determine how adept you are at conflict resolution and how developed your nondefensive communication skills are.
"A company is stronger if it is bound by love rather than by fear." - Southwest Airlines Founder Herb Kelleher.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"Not long ago, I worked with someone who had a different way of doing things. It wasn't that their way of doing things was wrong. It was just what worked for them. However, they could be a bit overbearing and often argued that what works for them should be the way everyone should do it. At first, I felt a little bullied by this individual and tried doing it their way, but since their approach wasn't my style, it didn't meet my standards. Eventually, when we would share a joint task or project, I would ask them how they wanted to divide our tasks rather than how we should approach the project as a whole. Then I would tell them how I would handle my tasks, according to my nature, and eventually, we got this approach to work where we could complement each other rather than clash."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I recently worked with someone who would frequently cut corners in ways that I didn't agree with. I frequently tried to encourage more ethical behavior and lead by example; however, this had little impact. The fact is, I otherwise quite enjoyed working with them, and I tried to keep them from risking their position, but they were often dismissive. Then someone new came on board, and this employee pushed the envelope too far when it came to bending the rules. The new hire reported them, and they suffered repercussions for their actions, which I suppose was inevitable."
Written by Kevin Downey on February 2nd, 2023
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Customer Service
19. At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?
How to Answer
Most of what you need to prepare for your interview can be found on their website. Familiarizing yourself with Southwest will give you a pretty good idea of what their customer service goals look like. Tie in your knowledge of the company with your service standard. Detail how you would contribute to their efforts and what you would bring to this position.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
For example, this was extracted from their website, "A Culture of Caring - People come first. We're a Company that takes care of its People and its communities, and our People take care of each other. Our unique Southwest Culture is woven into all aspects of our business, from how we treat each other to how we provide Next-Level Hospitality to our Customers. All Employees are responsible for preserving and invigorating our Culture, regardless of position or tenure, which strengthens our Culture of caring. It's a source of pride among Employees and at the Heart of who we are."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. Southwest understands this as you practice exceptional social responsibility and customer online experiences."
Written by Rachelle Enns
Experienced Example
"I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
Written by Rachelle Enns
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Customer Service
20. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
How to Answer
Herb Kelleher once said, "I tell my employees that we're in the service business, and it's incidental that we fly airplanes." Southwest services millions of customers, and they aim to deliver the best care to each and every one of them. Share your relatable customer service experience roles, highlighting how your customer service philosophy and skills have developed over the years and prepared you for this role.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Written by Rachelle Enns
Answer Example
"I am new to my career, so this will be my first customer-service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
Written by Rachelle Enns
Customer Service
21. What is the difference between hospitality and customer service?
How to Answer
This is a common Southwest Airlines interview question. They consider themselves to be in both the business of hospitality and customer service. This is a more difficult distinction to make these days since many companies have adopted the 'customer service experience' into their branding and business model. A customer service experience is considered a hybridization of hospitality and customer service. To distinguish the two, customer service is ensuring your customer's needs are met or served. This means that you are satisfying their needs for what your product or service advertises. However, hospitality is ensuring your guests have a great experience during their stay with you. Hospitality industries include those offering accommodations, travel and tourism industries, food and beverage, and entertainment and recreation - any industry where you are their guest.
As they advertise on their website, "Southwest Airlines has an unmatched record of outstanding Customer Service and Hospitality."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"Customer service normally pertains to product satisfaction, whereas hospitality means being hospitable, as in welcoming, to your guests. I am naturally a welcoming person and am empathic. I consider myself the life of the party as well. And any party I host, the more, the merrier."
Written by Kevin Downey on February 2nd, 2023
2nd Answer Example
"Customer service is ensuring they are serving their customer's needs, whereas hospitality is hosting someone and is ensuring they have a positive experience during their stay. Now, even though these are two distinct things, I never think of them as mutually exclusive. I think even many retailers these days view their customer service as a customer experience."
Written by Kevin Downey on February 2nd, 2023
Diligence
22. Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
How to Answer
The airline industry is constantly challenged by its tight schedules and relies heavily on its employees' punctuality. So your interviewer is curious about your time management skills and dedication as an employee. Provide examples to the interviewer of times you have shown dedication to the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for in their ideal candidate.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"In my most recent position, I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by Rachelle Enns
Answer Example
"I am very dedicated and would show my appreciation for the role by being a reliable team member of Southwest Airlines."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Direct
23. In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?
How to Answer
Southwest Airlines runs over 700 planes to over 100 destinations. A clean criminal record is going to be a must-have. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
Written by Rachelle Enns
1st Experienced Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Written by Rachelle Enns
2nd Experienced Example
"I can complete a full criminal background check, as well as any drug testing or other background checks that Southwest requires."
Written by Rachelle Enns
Discovery
24. Tell me about yourself.
Why the Interviewer Asks This Question
Your interviewer is not just interested in how your skills and experience will complement this role. They are mostly interested in how well you would fit in, embody their culture, collaborate with the teams they've worked so hard to build, all while serving their passengers. So how effectively you answer this introductory question may just set the tone for the rest of your interview, and the kind of rapport you'll build upon with the person sitting across from you.
Written by Kevin Downey on January 13th, 2024
How to Answer
Your interviewer represents the company's culture and what their ideal employee looks like. It's their job to custom-build their teams and to find the perfect fit. This isn't just about who you are, it's about who you can be in their team. Remember, many of the keywords and key phrases that are spread across their company culture statements emphasize the energy and attitude of their people and those they aim to recruit. They are looking for people who are friendly, reliable, respectful, who have a heart, are caring and empathetic. People enjoy what they do because they're having a good time doing it, and time flies for them on the job. They don't take themselves too seriously and exude a fun-loving attitude. They are looking for people who never give up and have warrior spirit.
Written by Kevin Downey on January 13th, 2024
How to Prep
It's common practice to customize your resume, cover letter, and career goals to the company position you're applying for. To set a strong first impression, familiarize yourself with Southwest's employee promise, company promise, purpose, and vision. This will help you convey your fit for Southwest's teams and culture while tailoring your communication style to your interviewer's, who serves as your ambassador to their culture. Customize a brief bio using their style of language. Describe your personality, career journey, your determination, and how your hard work and nature led you to this interview. Keep it to around 200 words and practice delivering it in a confident, friendly, relaxed, and energetic manner. Let your personality shine through and give them a glimpse of the best version of you.
Written by Kevin Downey on January 13th, 2024
What You Need to Know
Visit the webpages on Southwest's company's history, how they define the evolution of their company and study their keywords and value propositions. The information available on Southwest's website on its history, promises, vision, and purpose is extensive. Read through all of it if you can. Here is a condensed summary of some of the information they offer:
"More than 50 years ago, Rollin King and Herb Kelleher decided to start a different kind of airline. They began with one simple notion: if you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. And you know what? They were right. We weren't just airborne yesterday, time flies when you're having fun!
Our Employee Promise: I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family. Our Company Promise: Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Our Purpose: Connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Vision: To be the world's most loved, most efficient, and most profitable airline."
Written by Kevin Downey on January 13th, 2024
Answer Example
"When I was just a kid, I flew for the first time on TWA, about five years before they went out of business. I remember the crew being so kind, and they took me to the cockpit, and gave me a pin and a toy jet. Ever since then, I wanted to work in the sky. I loved flying, and in high school I took flying lessons from our small airfield in Seattle, Boeing Field, and got my private pilot's certificate. When I went to college, I decided to pursue my bachelor's degree in aviation. I almost joined the navy, but decided civilian life was more suited to me. The thing is, I kind of march to the beat of my own drum, and am a super happy-go-lucky and light-hearted person, and the military doesn't seem super fun, and I like to have fun. So, I decided to jump straight to applying to the airline that is closest to my heart, second to TWA."
Written by Samantha Brown on January 14th, 2024
Education
25. Do you have any formal training in First Aid or CPR?
How to Answer
First Aid and CPR training is required for many airline industry roles. If you are new to this industry but have a similar hospitality or customer service background, you should know that Southwest airlines provide training in this regard. "Flight Attendants receive basic first aid instruction during initial training and every year during recurrent training." However, the more experience you have in this regard, the more desirable a candidate you could be. Explore the offerings of your local municipality, and you just might be able to find training for free or at a minimal cost. If you could enroll in a course, at the very least, it would convey you are taking this opportunity very seriously.
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement."
Written by Rachelle Enns
Experienced Example
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
Written by Rachelle Enns
Education
26. Have you received training on how to handle an in-flight emergency?
How to Answer
Your interviewer wants to know if you would know what to do if an in-flight emergency occurred. Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be honest and comment on any other activity you've completed.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Familiarize yourself with their statements on safety and security; "Southwest Airlines is committed to ensuring the Safety and Security of our Customers and Employees. It's our number one priority. We continually work to create and foster a Culture of Safety and Security that proactively identifies and manages risks to the operation and workplace before they can become injuries, accidents, or incidents. Successful identification and mitigation of risks, along with appropriate response to rapidly emerging events, are essential for our continued viability and success in maintaining resiliency for our Customers and Employees."
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"I received over 100 hours of in-flight situational training in my role with Company ABC. I am confident in my ability to react professionally and appropriately in an emergency."
Written by Rachelle Enns
Answer Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with Southwest Airlines."
Written by Rachelle Enns
EQ
27. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities, even though you recognize some folks approach things differently than you do. Think about someone who was challenging to work with and what that relationship meant to you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note. As the founder of Southwest said, "If you don't treat your own people well, they won't treat other people well."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Written by Rachelle Enns
2nd Answer Example
"I once worked for an executive who was very difficult in meetings and interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
EQ
28. How do setbacks emotionally affect you and your work?
How to Answer
Working with the public in the airline industry can often be challenging. So your interviewer is curious about how emotionally intelligent and stable you are and whether those setbacks hold you back from being able to perform. Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace. Ultimately, you want to convey your like-mindedness with their culture and display your personality as a good fit. Southwest says, "Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. We're Cohearts, after all!"
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Rachelle Enns
2nd Answer Example
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping-off point to something even better."
Written by Rachelle Enns
EQ
29. How do you stay positive when something negative impacts you?
How to Answer
Your interviewer is looking for insights into how your attitude shapes your view of the world. How you answer this question could inform them how well your personality fits in with the culture they've built and continue to foster. As they say on their website, "We work hard, play hard. Celebrating is something we're known for. We love celebrating together in the good times and supporting each other during difficult times." Consider this quote and how you would support your 'cohorts' when they need someone to lean on.
Written by Kevin Downey on December 24th, 2023
1st Answer Example
"I consider myself a happy-go-lucky person. So it is hard for things to get me down. As I see it, my greatest strength is my attitude, and it is totally up to me to decide what affects me and what doesn't. If someone else is having a bad day, their behavior has little to do with me, so I don't internalize it. But when things do affect me, I just lean on a friend at home or work. There's nothing a little sympathy and a good hug can't fix."
Written by Kevin Downey on February 2nd, 2023
2nd Answer Example
"Anytime I feel low, I think of my mom and what she would say that would cheer me up. She could always turn my mood around in an instant. That, or I'd hum my favorite tune, which always makes me smile and turns my day around."
Written by Kevin Downey on February 2nd, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
EQ
30. What are your weaknesses?
Why the Interviewer Asks This Question
Interview questions are more than just words - they're designed to provide insights into your worldview, performance, habits, and experience. So, when asked about weaknesses, remember that your answer stands to reveal your self-awareness, honesty, and growth potential. Are you open about your shortcomings, framing them as opportunities? Do you speak with confidence, aligning your strengths and weaknesses with the company's culture? Craft your answer to showcase your ability to self-reflect, embrace challenges, and contribute to the team.
Written by Samantha Brown on January 14th, 2024
What You Need to Know
Southwest Airlines advertises that they are interested in hiring and developing the right talent, those who will contribute to their mission and purpose. Those who are the right fit for their culture. So, when choosing your weakness, avoid offering something that is a required skill for the job. Rather, share something that shows you share the same values and a high level of emotional intelligence. Take ownership of your weaknesses and showcase a growth mindset.
Southwest describes their culture as "a culture of caring. People come first. We're a company that takes care of its people and its communities, and our people take care of each other. We hire and develop the next generation of talent. We want to enable our people, present and future, to achieve their professional goals through learning and personal growth, while fostering relationships founded on honesty, civility, and understanding."
Written by Samantha Brown on January 14th, 2024
Answer Example
"I would say that one of my strengths is also an Achilles heel of mine, and that would be how empathic I am. Although this obviously is a benefit in many situations, especially concerning communication, I have to admit that when I feel someone is having a difficult time, whether it's my fellow crew, my partner, or a passenger, I have difficulties with not internalizing their emotions. Like the other day, I had a heartfelt conversation with a passenger who was transporting a loved one's ashes to scatter them in a beautiful place. We really connected, and suddenly the tears started streaking down my cheeks. It took me a little while to clean myself up to be presentable agian. I'm working on this, but it tends to be an ongoing struggle."
Written by Kevin Downey on December 24th, 2023
Experience
31. What experience do you have using team-based messaging applications?
How to Answer
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
Written by Rachelle Enns
Answer Example
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use, I am sure that I can pick it up very quickly."
Written by Rachelle Enns
Experienced Example
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects is at our fingertips. Which team-based applications do you use here?"
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Experience
32. Tell me about your airline-related training.
How to Answer
If you are new to the airline industry and haven't received any training specific to this role, consider what training you have that might be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Before walking your interviewer through any on-the-job training you feel might be helpful, research to ensure it is relatable to what they offer. Regardless of any industry-related training you have been through, Southwest Airlines will provide training specific to their airline as part of your onboarding and continuous development.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Spend time learning all you can about Southwest Airlines University. "With 60,000 Southwest Employees enrolled, SWA U has a student body size similar to Big Ten universities. Vice President of Southwest Airlines University Elizabeth Bryant explains that SWA U has a mission to provide the tools, skills, and resources Employees need to excel and reach their full potential."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Written by Rachelle Enns
Experienced Example
"Although I have not taken specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Problem Solving
33. How do you determine priorities when you have multiple tasks at hand?
How to Answer
Whether you have had professional leadership experience or not, it holds value to exhibit your leadership potential and the initiative you take when addressing the needs of your team or your customers. Describe how you approach which tasks require more of your attention over others when priorities change and you feel torn between various projects or tasks. Assure the interviewer that you can be diligent when assessing your priorities. "We believe support is a key part of every Leader's empowerment."
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Southwest Airlines is the largest operator of the Boeing 737 worldwide, with over 700 in service and each aircraft averaging six flights per day. They are a busy airline with multiple items on the go at all times.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I under-delivered on a deadline."
Written by Rachelle Enns
Answer Example
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members you can rely on to step in when you become too busy."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Problem Solving
34. When have you had to shift your priorities in response to sudden changes?
How to Answer
Herb Kelleher said, "We have a strategic plan, it's called doing things," and "Just because you don't announce your plan doesn't mean you don't have one."
A sudden shift in priorities requires quick thinking and the ability to handle such contingencies with composure and grace. So think about a time you had to change your priorities on a dime. Assure the interviewer that you can respond professionally to sudden changes. As they state on their website, "We wouldn't be Southwest without our People, who are the Heart of it all. We know change is a journey that requires intentional action, honest dialogue, and open hearts and minds. Over time, data can begin to tell the story of how we are changing, it'll be a story that we'll write together."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."
Written by Rachelle Enns
Experienced Example
"The airline industry is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made."
Written by Rachelle Enns
Problem Solving
35. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How to Answer
Your interviewer is curious about how you navigate the unexpected and whether you take charge of your personal development and make a habit of stepping outside your comfort zone. Southwest Airlines's founder once said, "I learned it by doing it, and I was scared to death." How you face unexpected difficulty can say a lot about your character. Share with your interviewer a time when you encountered an unexpected challenge. Describe how you handled the situation according to their values and principles.
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"The greatest difficulty I have faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I earned enough to avoid financial strain and am proud of my ability to be versatile when required."
Written by Rachelle Enns
2nd Answer Example
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we cannot deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
Written by Kevin Downey on February 2nd, 2023
Salary
36. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as a base, taking into consideration the frequency of your pay increases and projected annual income for the coming year or two. Compare the benefits they offer to what you currently receive and how that impacts your cost of living and increases or reduces your income level regarding expenses. Be open and honest. Transparency is the best choice when salary-based questions arise.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Here are some benefits Southwest advertises on their websites; "It's more than just a paycheck. A career at Southwest Airlines includes several benefits and perks, from our legendary Culture to travel privileges for Employees and their eligible dependents. Southwest(R) offers an excellent benefits package, including a generous dollar-for-dollar Company match in the 401(k) Plan, subject to vesting requirements and certain compensation limits, as well as a ProfitSharing Plan. Average pay scale and employee benefits at Southwest are the highest in the airline industry. Average pilots ay, for instance, were between 32 and 91% higher than the industry average. With flight attendants, between 12 and 38% higher. Employees at Southwest are treated as family, everyone takes care of each other."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Rachelle Enns
2nd Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they cannot offer me a competitive compensation compared to the industry marketplace."
Written by Rachelle Enns
Situational
37. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
How to Answer
Airlines will always have strict safety protocols, and your interviewer is curious how competently you would react in a situation where you felt safety was at risk. Familiarize yourself with the detailed Southwest Airlines Safety & Security Commitment. It will inform you of their responsibilities and commitments. "Southwest Airlines is committed to ensuring the Safety and Security of our customers and employees. It's our number one priority. We continually work to create and foster a Culture of Safety and Security that proactively identifies and manages risks to the operation and workplace before they can become injuries, accidents, or incidents."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"My reaction to a safety threat would rely on my on-the-job training. I would follow company protocol and safety regulations. I believe that, if faced with a safety threat, I would do everything to ensure passengers remained calm."
Written by Rachelle Enns
2nd Answer Example
"I am well trained to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
Written by Rachelle Enns
Teamwork
38. How will you earn the trust of your coworkers?
How to Answer
"We're a Company that takes care of its People, and our People take care of each other. We're Cohearts, after all!" Southwest employs approximately 60,000 people, so you can be assured there will be a significant range of personalities and backgrounds. Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers. "We're dedicated to doing the right thing and take great strides to foster trusting relationships."
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Written by Rachelle Enns
2nd Answer Example
Here are some ways that you can build trust with your coworkers:
- Show common courtesy. Say hello, hold the elevator door, bring coffee now and then
- Be respectful in your communication, avoid over-cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or coworker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines
Written by Rachelle Enns
Teamwork
39. How do you get along with others at work?
How to Answer
The interviewer is curious about your relationship-building skills and whether you had positive relationships with your past coworkers. Before considering any candidate, they need to ensure the person they hire would complement their teams and enhance their culture. Under their core values, they state, "Practice civility. Embrace Team over self. Be inclusive. Speak up. Be transparent. Tell the truth. Practice Hospitality. Live by The Golden Rule. Don't be rude." Think about your relationships with coworkers, past and present, and what you enjoyed most about working with them. Excellent communication, a strong sense of humor, and emotional support are all great pillars of fun working relationships.
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day."
Written by Rachelle Enns
Experienced Example
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
Written by Rachelle Enns