How to Answer: Tell me about a time communication became an issue when working on a team.
Advice and answer examples written specifically for a Southwest Airlines job interview.
13. Tell me about a time communication became an issue when working on a team.
How to Answer
When working on a team, not everyone will be as skilled at communicating as others, and some have different communication styles. This could come down to differing personalities or varying cultural backgrounds. Give an example of a time you were challenged with overcoming a communication breakdown or how you aided one of your team members in communicating more effectively. Be sure to include the overall outcome of the situation and what you did to contribute.
"If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it." - Herb Kelleher, the founder of Southwest Airlines.
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."
Written by Rachelle Enns
2nd Answer Example
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was beneficial."
Written by Rachelle Enns
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Try to share a specific story to help the interviewer understand the setting, team dynamic, and issue. What role did you play on the team, and did you take the initiative to get to the root cause of the problem and address it? How was the issue resolved? What did you learn from the experience, or what skills did you utilize or develop from the situation?