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SingTel Optus Interview
Questions

29 Questions and Answers by Rachelle Enns
Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

If you were given a choice, which work related task would you leave for last? Why?

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Answer Examples

1.

If you were given a choice, which work related task would you leave for last? Why?

Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a particular responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

Rachelle's Answer #1

"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."

Rachelle's Answer #2

"I tend to leave the hardest assignments for last. It is not because I dread them, but because I can make a lot more people happy by completing their small requests first and getting them back to work."

2.

What experience do you have using team-based messaging applications?

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1

"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

Rachelle's Answer #2

"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at SingTel? "

3.

What do you know about the culture at SingTel?

Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration of how the company culture at SingTel will work for you.

Rachelle's Answer #1

"I have researched SingTel through your social media channels and on Glassdoor. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."

Rachelle's Answer #2

"I read many positive reviews online about the organization level and culture at SingTel. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"

4.

Give me an example of a time when you had to troubleshoot to solve a problem?

Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution.
Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.

Rachelle's Answer #1

"Last week, while working in our new SAP system, I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset on my system. Then, I referred to the user guide for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling the support line and waiting on hold."

Rachelle's Answer #2

"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT related forums are often my best friend!"

5.

How do you handle communicating bad news to a fellow worker or subordinate?

One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.

Rachelle's Answer #1

"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."

Rachelle's Answer #2

"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."

6.

How would you describe your written communication skills?

Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Rachelle's Answer #1

"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."

Rachelle's Answer #2

"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."

7.

When planning, how often do you create alternative scenarios to help you adjust to changing situations?

Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

Rachelle's Answer #1

"I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B is always ready to go."

Rachelle's Answer #2

"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to hop on and make sure Y happens. It takes out the uncertainty at the moment, and better prepare everyone to adapt if a problem should arise."

8.

We appreciate innovative thinking at SingTel. When have you created a new product or service?

Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1

"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."

Rachelle's Answer #2

"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in high school. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. Plus, I love animals."

9.

Tell me about a time when you undertook a project that demanded a lot of initiative.

This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to complete your answer by telling the interview what the outcome was.

Rachelle's Answer #1

"We recently had a major inventory count requested of us by the corporate head office. At the time, our Manager was away on holidays. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule for the inventory counts, so everyone knew what was expected of them. We completed the project three days ahead of schedule! It was a great success."

Rachelle's Answer #2

"We recently switched over our entire leadership team during the process of changing over our team's compensation plan. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, with the day to day responsibilities, demanded strong time management and initiative. However, it leads the associates through a seamless compensation transition while gaining strong feedback on leadership changes."

10.

Would you say you are a better verbal or written communicator?

In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Rachelle's Answer #1

"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

Rachelle's Answer #2

"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."

11.

At your current or former place of employment, how important was communication and dealing with others?

Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.

Rachelle's Answer #1

"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on communication and documentation. Because of this, my communication skills are solid."

Rachelle's Answer #2

"There is not a healthy level of communication in my current workplace. This is part of the reason why I am seeking new employment. I highly value clear communication. How do you encourage strong communication between employees here at SingTel?"

12.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."

Rachelle's Answer #2

"Our company switched to an SAP system last year that I was not familiar with. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn."

13.

Work volumes can become very high at SingTel. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Rachelle's Answer #1

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

Rachelle's Answer #2

"Here are some suggestions on how to handle a large workload:

- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"

14.

What excites you?

Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Rachelle's Answer #1

"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning; whether that be winning over a new client, exceeding my KPI's or being recognized for a job well done. I am also motivated and energized through great teamwork."

Rachelle's Answer #2

"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee."

15.

SingTel encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.

Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining SingTel.

Rachelle's Answer #1

"Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and really enjoyed it. My sales increased by 23% that year."

Rachelle's Answer #2

"Last year, I worked towards my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills. The PM Certification is a great addition to my already existing management skill set."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Marketing
Electrical Technician
Line Worker
29 SingTel Optus Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. If you were given a choice, which work related task would you leave for last? Why?
  2. What experience do you have using team-based messaging applications?
  3. What do you know about the culture at SingTel?
  4. Give me an example of a time when you had to troubleshoot to solve a problem?
  5. How do you handle communicating bad news to a fellow worker or subordinate?
  6. How would you describe your written communication skills?
  7. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  8. We appreciate innovative thinking at SingTel. When have you created a new product or service?
  9. Tell me about a time when you undertook a project that demanded a lot of initiative.
  10. Would you say you are a better verbal or written communicator?
  11. At your current or former place of employment, how important was communication and dealing with others?
  12. When have you shown a willingness to learn a new method or new approach to solving a problem?
  13. Work volumes can become very high at SingTel. How do you handle a larger than average workload?
  14. What excites you?
  15. SingTel encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  16. When a major problem arises, what is your first reaction?
  17. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  18. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  19. If SingTel hired you today, what would you accomplish first?
  20. How can SingTel motivate you, as a leader?
  21. Tell me about a time when you improved communication between yourself and a co-worker or client.
  22. At SingTel, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  23. At SingTel, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  24. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  25. Tell me about your experiences giving presentations in front of large groups.
  26. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  27. How do you handle a situation where your supervisor does not properly communicate information to you?
  28. Tell me about a time when your communication skills greatly benefited your team.
  29. We value communication at SingTel. Rate your communication skills from 1-10 with proper examples backing your given rating.
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