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SingTel Optus Interview Questions

29 SingTel Optus Interview Questions
Question 1 of 29
Work volumes can become very high at SingTel. How do you handle a larger than average workload?
How to Answer
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Answer Example
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Answer Example
"Here are some suggestions on how to handle a large workload: - List your tasks and prioritize them - Think of which tasks add to the company's bottom line, and start there (Closest to the money!) - Exhale. Relax for a minute and collect yourself - Organize your tasks by which ones you can complete independently and which ones you need help with - Take sufficient breaks, so you do not exhaust yourself - Communicate your struggles with your leadership or team"
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Question 2 of 29
What excites you?
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How to Answer
Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Answer Example
"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning; whether that be winning over a new client, exceeding my KPI's or being recognized for a job well done. I am also motivated and energized through great teamwork."
Answer Example
"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee."
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Question 3 of 29
When planning, how often do you create alternative scenarios to help you adjust to changing situations?
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How to Answer
Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

Answer Example
"I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B is always ready to go."
Answer Example
"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to hop on and make sure Y happens. It takes out the uncertainty at the moment, and better prepare everyone to adapt if a problem should arise."
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Question 4 of 29
When have you shown a willingness to learn a new method or new approach to solving a problem?
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How to Answer
It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Answer Example
"When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."
Answer Example
"Our company switched to an SAP system last year that I was not familiar with. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn."
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Question 5 of 29
SingTel encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
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Question 6 of 29
If you were given a choice, which work related task would you leave for last? Why?
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Question 7 of 29
When a major problem arises, what is your first reaction?
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Question 8 of 29
Give me an example of a time when you had to troubleshoot to solve a problem?
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Question 9 of 29
How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
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Question 10 of 29
We appreciate innovative thinking at SingTel. When have you created a new product or service?
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Author of SingTel Optus Pty Ltd. Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 05/31/2018
Last modified on: 08/21/2018

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Question 11 of 29
What do you know about the culture at SingTel?
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Question 12 of 29
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
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Question 13 of 29
If SingTel hired you today, what would you accomplish first?
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Question 14 of 29
How can SingTel motivate you, as a leader?
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Question 15 of 29
Tell me about a time when you undertook a project that demanded a lot of initiative.
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Question 16 of 29
Tell me about a time when you improved communication between yourself and a co-worker or client.
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Question 17 of 29
At SingTel, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
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Question 18 of 29
At SingTel, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
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Question 19 of 29
At your current or former place of employment, how important was communication and dealing with others?
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Question 20 of 29
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
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Question 21 of 29
Would you say you are a better verbal or written communicator?
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Question 22 of 29
How do you handle communicating bad news to a fellow worker or subordinate?
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Question 23 of 29
Tell me about your experiences giving presentations in front of large groups.
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Question 24 of 29
How would you describe your written communication skills?
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Question 25 of 29
What experience do you have using team-based messaging applications?
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Question 26 of 29
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
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Question 27 of 29
How do you handle a situation where your supervisor does not properly communicate information to you?
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Question 28 of 29
Tell me about a time when your communication skills greatly benefited your team.
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Question 29 of 29
We value communication at SingTel. Rate your communication skills from 1-10 with proper examples backing your given rating.
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