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Shipco Transport Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

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Shipco Transport Interview Questions

  1. 1.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

      The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers, so it is vital that you can showcase your ability to remain patient and professional in workplace situations.

      Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions.

      Rachelle's Answer #1

      "I do consider myself a patient person. I would rate myself an eight /10 for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping under stress."

      Rachelle's Answer #2

      "I was once managing a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

  2. 2.

    Do you have experience with challenging shipments such as temperature controlled packages?

      Sensitive freight can be a tricky task. Talk to the interviewer about any experience that you have with packages that need extra care and attention.

      Rachelle's Answer #1

      "I have shipped some challenging and sensitive freight including temperature controlled, live animals, and fragile items. I enjoy the challenge associated with sensitive freight. If I am unsure of how to appropriately handle a package, I will not hesitate to ask."

      Rachelle's Answer #2

      "I may be newer to my career in air freight; however, I understand that packages such as temperature controlled shipments, or shipments containing live animals, can be a major challenge in the air freight industry. I am eager to learn more about the ins and outs of this business."

  3. 3.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is essential for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer #1

      "Three years ago, I worked for Company X in a very similar position. It required less team supervisory experience but additional educational components. The role also involved shift work and the ability to lift up to 50 lbs on a regular basis. These factors prepared me for a position like this one."

      Rachelle's Answer #2

      "The position that most relates to yours would be the role in which I currently work. This position with Shipco Transport, Inc. offers more growth potential; however, the roles sound quite similar."

  4. 4.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer #1

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer #2

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  5. 5.

    What unique qualities about yourself would you bring to our company?

      There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Rachelle's Answer #1

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This ability is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Rachelle's Answer #2

      "Here are some ideas of unique qualities:

      - Strong Presenter
      - Experience Coaching Co-Workers
      - Experience Training a Software or Program
      - Successful Client Facing Experience
      - Culture Fit
      - Strong at Receiving Feedback
      - Skilled in Providing Feedback
      - Flexible Schedule
      - A Specific Creative Skill
      - Experience Developing New Process
      - History in Taking Initiative"

  6. 6.

    What is your current salary?

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Rachelle's Answer #1

      "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."

      Rachelle's Answer #2

      "In my last position, I was earning $47K/year which I understand was low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $55K range."

      Anonymous Answer

      "I am earning $50,000, which I understand is low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $57,000 range."

      Rachelle's Answer

      Very good! You are highly specific, and it sounds as though you have researched comparable salaries before making your ask.

      Was this answer helpful? Yes or No
  7. 7.

    If you were hired to work for Shipco Transport today, what would you accomplish first?

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.

      Rachelle's Answer #1

      "When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."

      Rachelle's Answer #2

      "If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls in productivity. I would make corrections from there. Perhaps this will be in the form of creating better processes, implementing new applications for productivity, or simplifying the vendor process. This work will, of course, coincide with your biggest pain-points at the moment."

  8. 8.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

      You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

      Rachelle's Answer #1

      "When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."

      Rachelle's Answer #2

      "The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."

  9. 9.

    When have you had to think quickly in response to sudden change?

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I can think quickly on the job, and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant, but luckily I work well under pressure. The presentation went well, and our clients were delighted."

      Rachelle's Answer #2

      "In my current position, my schedule is often changed with very little notice. I can adapt and change my schedule around to accommodate my employer, as much as possible."

  10. 10.

    At Shipco Transport we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

      Whether you have used the same software systems used at Shipco Transport, Inc., or not - it is crucial for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar in and be sure to talk about your level of expertise in each.

      Rachelle's Answer #1

      "I understand that you use Software A for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with Software B, and would consider myself an advanced user."

      Rachelle's Answer #2

      "Although I do not have direct experience in inventory management software, I do have experience in customer management programs as well as team-based applications. I am technically savvy and am confident in my abilities to learn new software and programs very quickly."

  11. 11.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

      There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

      Rachelle's Answer #1

      "Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

      Rachelle's Answer #2

      "Here is a list of skills that can be transferable to any industry:

      - Exceptional communication
      - Experience learning new procedures and software
      - Public speaking
      - Negotiations
      - Delegating work
      - Training others
      - Building customer relationships
      - Developing supplier or vendor relationships
      - On-boarding and recruitment
      - Supervisory experience
      - Scheduling
      - Running meetings
      - Negotiations
      - Committee Organization
      - Clerical skills
      - Budgeting
      - Research and Reporting"

  12. 12.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer #2

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  13. 13.

    What leadership qualities do you possess?

      The interviewer wants to know if you naturally take on a leadership based attitude in the workplace. You don't have to be interviewing for a leadership or management role to be asked these types of questions. Choose three qualities, and share your perspective on why you feel you have each of these qualities.

      Rachelle's Answer #1

      "My strongest leadership qualities include my ability to actively listen, give strong feedback gently, and the fact that I am always looking for opportunities to teach and coach others."

      Rachelle's Answer #2

      "Choose from this list if you are coming up short. Some great qualities of a leader are:

      - Being someone who people naturally want to follow
      - Exceptional interpersonal skills
      - Strong relationship building skills
      - Taking ownership for the team's errors and mistakes
      - Excelling at motivating others
      - Providing kudos to your team
      - Knowing how to select and hire the right people to join the team
      - Having a vision for the future"

      Anonymous Answer

      "My strongest leadership qualities include my ability to actively listen, give active feedback gently, and the fact that I am always looking for opportunities to teach and coach others."

      Rachelle's Answer

      These are exceptional qualities in a leader, and often hard to find. Any interviewer should be thrilled with this response! To strengthen your position even further, try telling a quick story of a time when these qualities helped someone to grow in their job, get better results, or even gain a promotion.

      Was this answer helpful? Yes or No
  14. 14.

    At Shipco Transport we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for Shipco Transport, Inc. since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer #2

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

      Anonymous Answer

      "I always ask my customers if they are happy with my service after every interaction. It makes them feel that I genuinely care about them, also I can provide better service with their feedback."

      Rachelle's Answer

      Asking for feedback is a big sign of maturity and self-awareness. Nice response!

      Was this answer helpful? Yes or No
  15. 15.

    At Shipco Transport we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer #1

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer #2

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  16. 16.

    Do you have experience working with a customs brokerage firm?

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  17. 17.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

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  18. 18.

    At Shipco Transport we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

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  19. 19.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

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  20. 20.

    Air freight is all about timeliness. How do you manage your time?

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  21. 21.

    Working in air freight can be a stressful job. How do you handle stress on the job?

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  22. 22.

    What causes you to feel dissatisfied on the job?

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  23. 23.

    Do people see you as a trustworthy and honest individual?

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  24. 24.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

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  25. 25.

    What career path interests you the most with Shipco Transport?

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  26. 26.

    We value our company culture at Shipco Transport. In your opinion, why is it important to develop relationships with coworkers?

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  27. 27.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  28. 28.

    In your opinion, what makes you a great problem solver?

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  29. 29.

    Why should we hire you at Shipco Transport?

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  30. 30.

    Would you consider yourself a creative person?

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