31 Sentara Healthcare Interview Questions & Answers
Below is a list of our Sentara Healthcare, Inc. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Sentara Healthcare has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time at the University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities and the ability to connect with people from all walks of life."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I am so glad you pointed out your need for diversity at Sentara Healthcare, Inc. I greatly value diversity as I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. It is important for me to find a career with an organization that values diversity and inclusion in the workplace."
Written by Ryan Brunner
2. Sentara Healthcare was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
How to Answer
For this question, it is important to understand that most healthcare organizations operate on a wage scale for every job within the company. While not wanting to sell yourself short, it is okay to talk about starting at the entry level pay for a ob if that is what your experience warrants. Be open and honest with your interviewer if you do have salary expectations.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. I would fully expect to be compensated fairly based on the experience that I would bring to the position."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"When I applied for the position, I understood that I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. If hired into the entry level compensation for the position, I would look forward to proving my worth to Sentara Healthcare, Inc. and work my way up the pay scale over time."
Written by Ryan Brunner
3. What impact does the word quality have on the work that you provide in the healthcare setting?
How to Answer
Sentara Healthcare, Inc. prides itself on the quality of care that they provide to their patients and the organization take quality seriously. For every role in the organization, quality can mean something different. Put some thought to how the quality of work you perform can impact your patients or customers in a positive manner and express how you stay focused to ensure you are providing a quality service. If you've had any formal training or education on quality in the healthcare setting, be sure to talk about this with your interviewer as well.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Working directly with patients in a hospital setting, my highest priority in my work is provide them with on-time and accurate service and that is what quality means to me. If I'm not 100% focused on the patient I am working with at any given time, the quality of service that I am providing to them has a significant chance of declining and I can't put my patient that I work with at risk like that."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"With my current employer, I was sent to Six Sigma in Healthcare training and it really helped open my eyes to how analyzing and measuring current processes can effect patient care in a clinical setting. It is often very easy to get caught up in day to day activities and let overall processes in our work just continue, even though those processes may be wasting time, money and patients. Since the training, I've helped be part of teams that have improved patient wait times and improved medication passing on our units."
Written by Ryan Brunner
4. Why do you think you will be successful in this role with Sentara Healthcare, Inc.?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Sentara Healthcare, Inc.. It is important to research the position you are interviewing for in as much detail as possible and match your skills to the position.
Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well.
Written by Ryan Brunner on September 28th, 2018
Answer Example
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of nursing in a critical care s,etingt working in a large health system, and working with intubated patients. Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career with Sentara Healthcare."
Written by Ryan Brunner on September 28th, 2018
5. How do you handle a work day or work week where your plate is full of multiple tasks and/or projects?
How to Answer
For this question, your interviewer will be looking for you to demonstrate how you stay focused when you have multiple tasks and/or projects that you are juggling. No matter the position that you are interviewing for at Sentara Healthcare, you will be expected to handle a large workload and multitasking skills are extremely important. Be sure to highlight your ability to stay organized, meet deadlines and prioritize things based on need and patient safety.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"As a nurse, my ability to stay organized and multitask on my shifts have helped me be very successful in my career. At the start of each shift, I make sure that all patients on my unit are handed off to me properly by speaking with the staff coming off of their shift. I make a list of priority patients and duties for the shift. Of course, during any shift, priorities can change based on patient needs and I always prioritize based on the health and needs of each individual patient. At the end of the day, I always make sure to reciprocate to the oncoming shift nurses so they start in the same method I did."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Having managed groups of employees as large as 20 people, I have had to juggle a large and diverse workload for many years now. To multitask all of my duties, it all starts with being organized. I utilize my Outlook calendar to schedule all meetings and use the Tasks function in Outlook to keep track of projects I am working on. Each evening, I review my meetings for the next day and update progress on tasks that I am working on. By me being organized, I am able to handle multiple things in a given day and I know my employees appreciate this as well."
Written by Ryan Brunner
6. Sentara Healthcare has programs for low income, uninsured and/or underinsured individuals. What are your thoughts about sliding scale payment options with regard to healthcare
How to Answer
The cost of healthcare is a subject of contention for many. It has even become a factor of arguments within political realms as a way to gain votes. There are state and federal programs that offer assistance to low income families so that they may have the benefit of healthcare. Many people support this; others do not. It is important to remember that ability or inability to pay for healthcare services should not quality or disqualify someone from having an opportunity to seek wellness opportunities. With that in mind, the interviewer wants to hear a response from you that acknowledges the right of individuals to be cared for. If you have participated in any programs for the indigent, this would be a great time to share that experience with the interviewer.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I appreciate the fact that Sentara Health, Inc. offers opportunities for individuals in need to be offered healthcare services. Healthcare costs seem astronomical at times and I personally know several people who cannot afford private medical insurance. It is my hope that at some point in the future, there will be a turn in the medical industry that may create more affordable options for people. Until that time, I am glad to know that there are payment options available."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I have worked in facilities where sliding scale options were available, and others where the option was not. I have also heard arguments on both sides of the debate. I am very supportive of, not only providing care to those in need, but offering opportunities for growth and development to help establish financial stability for individuals. I believe if we can do this, then those we help today can be those who provide help to others tomorrow."
Written by Ryan Brunner
7. In your opinion, what makes you a great problem solver?
How to Answer
Professionals in the healthcare field face issues on a daily basis that require problem-solving skills and at Sentara Healthcare, Inc., this is no different. Your interviewer wants to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I stay focused on the task at hand and being a very organized person helps this greatly."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. On top of these skills, I am a natural leader that works to involve teams of experts in problem solving and large projects."
Written by Ryan Brunner
8. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"If I'm hired for the position, you'll find that I'm the type of person that can thrive in any environment on the job. I am a hard-working people person that is willing to go the extra mile in my work. The only environment that I've ever had struggles in during my career was a negative and toxic workplace. In this setting, my fellow colleagues were very upset about upper management and the direction of the organization and this negativity was spread like a bad disease among the entire staff. While I did a great job of not letting it effect me, it was still hard to remain focused at times with all of the poor attitudes in people I had to rely on to be productive."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Ryan Brunner
9. The healthcare field is continually innovating and changing. At Sentara Healthcare, innovation is held in the highest regard. How do you keep yourself up to speed on changes in your field?
How to Answer
Sentara Healthcare expects employees to stay up-to-date on their respective field and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends. Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation and you may learn a thing or two as well.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"On top of the extremely valuable continuing education credits that I pursue on a yearly basis, every morning I listen to The Oncology Nursing Podcast because I find the information very helpful coming directly from other nurses in my field. In addition to this podcast, I also subscribe to the American Nurse Today publication. Education and staying up to date as a nurse is something that I hold very highly. What types of ways do you see nurses here staying current in the field?"
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Working as a lab tech, I have attended several CE courses recently. In a recent course I took on prenatal testing for down syndrome, I learned new techniques that were very valuable to my role with the organization. Another course on assessment of thyroid function helped make me the go to person in our lab these readings. I am a firm believer in being a career long learner as new technology, methods and research help pave the way for us to help our patients."
Written by Ryan Brunner
10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Sentara Healthcare, Inc. is a large and diverse organization based on the east coast. Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Try to think of a time where you had to overcome obstacles to work with a difficult leader or coworker. Talk about what made the person difficult to work with and what you had to do make the relationship work in a positive manner. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"In my current position, I work with a physician that is extremely demanding of the work we perform, and while this is to be expected in a busy clinic setting, his method for delivering requests of his staff is poor. He rules with an iron fist and demands that his requests be handled immediately. After getting to know him better, it was pretty easy to see that his expectations of staff were to help our patients and he had their true wellness in mind with every request. Now, when I work with him and get a request, I reflectively listen to his requests and don't hesitate to give a time frame of when I can complete his requests based on my current workload. He is appreciative of knowing when I can finish his tasks."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Ryan Brunner
11. If Sentara Healthcare, hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is should you be the successful candidate that is hired. If you want to make an impact with your answer, refer to the immediate needs of the organization such as increasing budgets or improving patient care, for instance.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Sentara Healthcare, Inc.. I plan to make a positive impact very quickly."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Knowing that Sentara Healthcare, Inc. is focused on quality patient care and improving the health of the patients, I think I could make a positive impact right away in this role in the laboratory. If hired, my first goal would be to walk through the orientation process and learn all of the lab quality standards to ensure that I follow all procedures and protocols once I get up and running in the job. Quality and accuracy is job #1 in the lab and I believe the knowing and understanding all processes and procedures is the key to those pieces."
Written by Ryan Brunner
12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
Sentara Healthcare is a large organization that values itself on promoting from within and giving they give their employees opportunity to do so. Being that there are many facets of health care, are there any that interest you that you don't have experience in? If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Sentara Healthcare, Inc. does.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. Having worked in primary care for five years, I have some experience with the geriatric population and I Iove working with those patients. l do feel that this particular focus is not as popular as some and becoming an expert in it would allow me to snowball in my career."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question for me at this point in my career! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it. Having worked in Oncology for a few years, I have seen firsthand how important it is for patients and family members to focus on quality of life when a serious illness hits a loved one."
Written by Ryan Brunner
13. Are there parts of your current job that bring you stress? How do you handle stress in the workplace?
How to Answer
In the healthcare field, employees are faced with stressful situations on a daily basis and this is nor
ml human emotion to feel that stress. For this question, your interviewer will be expecting you to talk about what stresses you openly. Most important will be how you handle that stress in a healthy and safe manner to both you and the people you serve in your role. When answering, be sure that your stressor isn't something that has a major impact on your job. (i.e. A taxi driver saying that driving a car is stressful)
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly. If I notice that our schedule is getting off course, my first action is to put out a call for help to assist us in getting back on track. After that, I stay focused on each patient individually and don't take shortcuts. Usually, in short order, we can get back on track."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Ryan Brunner
14. Sentara Healthcare recently set up a mobile ER/field hospital in North Carolina to assist flood victims. Have you ever worked in a situation like this during a time of crisis?
How to Answer
Although employers do not usually require employees to participate in emergency assistance outside of their normal work environment, being willing to assist is something that speaks volumes to a prospective employer. The interviewer is looking to see whether your response to the question is compassionate, not whether or not you actually want to be sent to an unfamiliar place during an emergency. If you have not participated in an effort like this, that's ok. If you have, share the experience. Either way, be sure to show interest in the welfare of people.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I actually just read the article on the Sentara Newsroom about the the mobile help that was set up. When I was a teenager, our home and others near us flooded and friends and neighbors from all over came and helped those of us affected. It left a lasting impression on me! I have always wanted to work in a place where volunteering during a time of need would be encouraged."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"When Hurricane Katrina hit and affected southern Louisiana, a team of nurses from our hospital were allowed to go to New Orleans and volunteer our services. The devastation there is something that still seems to rock the core of that city. Volunteering there renewed my understanding of truly serving people. I would definitely volunteer again!"
Written by Ryan Brunner
15. Sentara Healthcare supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
To provide high quality healthcare services to their patients, employees of Sentara Healthcare need to be well rested and focused when they are on the job. Because of this, it is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself. This is a good chance for you to give your interviewer some insight into your personal life and how that positively influences your work while on the job.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Outside of work, I am an avid outdoor enthusiast and active person. On weekends, I spend a majority of my time outside with my dogs, hiking local trails and wooded areas. My family also is big into biking and camping. I find that by spending time outdoors, I come to work each week with a clear mind and a refreshed body that is ready to take on the challenges that each week presents."
Written by Ryan Brunner
16. Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Whether I am doing an independent project or working in a team environment, I always give my best and am able to perform at a high level. I enjoy the camaraderie of working in a team but I can also be successful working autonomously as well."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I tend to thrive in a team based environment. I have flourished in my career so far in the healthcare realm because of the people that I work with and the relationships built. With that said, I am great when working on my own and without my manager watching over my work at every moment. I think a good mix between the two works out well."
Written by Ryan Brunner
17. Part of Sentara Health, Starr Hill Health Center, provides services free of charge to qualifying children and their families working to address childhood obesity. Have you ever been involved in a program like this to help educate children on wellne
How to Answer
Statistics state that 1 in 3 children between the ages of 5-17 in the United States is obese. Sentara Health's Martha Jefferson Foundation has a center, Starr Hill Health Center, that is dedicated to providing care to children and their families affected by obesity. It is dedicated to educating children and their families on proper nutrition and a healthy balance between diet and exercise in hopes that education may help these children to achieve and maintain a healthy weight. This effort is important as many adult disease processes can be linked to obesity in childhood. With 1 in 3 children being affected, the likelihood of you or someone you know being affected is pretty good. Share your nonjudgmental thoughts on obesity and its effects with the interviewer.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I definitely understand that obesity is a concern for so many people. For much of my teenage years and early adult life, I was considered morbidly obese by healthcare guidelines. I know the struggle of trying to lose weight and keep it off. I applaud Sentara Health, Inc. and its associate foundations for choosing to take an active role in educating and improving the lives of children and their families. As a person who has struggled with obesity, I also appreciate the fact that it is very easy to become offended if one feels that he or she is being singled out because of their weight. However, I believe an educational approach that includes the family can have a positive impact on a child's health both now and in his future."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I began to realize the true effects of childhood obesity when my nephew was diagnosed with hypertension at the age of 17. He struggled with obesity from the time he was about 8 years old. In today's rushed society, it seems so easy for parents to run through a drive through and pick up some processed food and rush off to the next activity. I understand that because I am one of those people who always seem to be on the go. However, I do believe if we can begin educating children and their families regarding healthy habits, it could have a long-term positive effect the physical well-being of people in society overall."
Written by Ryan Brunner
18. How do you feel technology has positively influenced the healthcare industry? How has it impacted your work over time?
How to Answer
Sentara Healthcare prides itself on being leaders in innovation when it comes to utilizing new technology in the healthcare field. Your interviewer will be looking for your willingness to accept new technology in your job and your adeptness in learning and utilizing it. Give an example of a time where you utilized new technology and how it impacted your job for the better. If there were any hurdles you had to overcome, talk about them in a positive light as well.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Having worked in nursing my whole career, my current employer was probably one of the last organizations to switch over to an electronic health record vs. paper charts. For many years, I worked with paper charts and working with them became very secondary in nature. As I talked with fellow nurses at other organizations who were switching to electronic records, I knew the time would come when my organization would. The prospect of charting on a computer was difficult to comprehend at first, but as I talked with other nurses I quickly realized how much more time I could devote to my patients and their care. When the announcement was made that we would be converting, I welcomed the training and change with open arms. Looking back now, I don't know how we survived so long charting everything on paper when I see how positively overall patient care has improved."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Having been a manager in the areas of patient registration and volunteer services in a large hospital, the advent of the self-registration kiosk was huge in helping our department function more smoothly and efficiently. When first introduced, much of my staff feared that the unit would be putting them out of a job. But the reality was that the units in our facility would allow them to focus on more work that they couldn't attend to in the past. Being receptive to the kiosks, I led the charge in training our staff on their usage and successful roll-out."
Written by Ryan Brunner
19. When have you shown a willingness to learn a new method or new approach to solving a problem or providing better patient care?
How to Answer
Sentara Healthcare is at the forefront of innovation and technology. Being flexible and able to handle change is a skill that they desire to see in their employees. Discuss with the interviewer your ability to approach a problem or work situation using new methods or new tools. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Two years ago, my current employer was bought out by a much larger organization. Any time that happens, major changes can be expected and my colleagues and I knew changes were coming once the announcement was made. Rather than following most of my coworkers with a negative attitude, I tried to be the voice of reason in helping people understand that change can be a good thing and may make us better as a whole in the end. In our radiology department, our reporting structure changed right away and I was assigned a new supervisor. While absolutely enjoyed my prior supervisor, I made the time to schedule a 1:1 meeting with my new supervisor to discuss duties and expectations. Being open right away made all of the other coming changes a breeze and I'm glad I took that approach."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."
Written by Ryan Brunner
20. Sentara Healthcare seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess in an organization like Sentara Healthcare. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"In my current role, we were having patient access issues in our behavioral health department due to a shortage of providers. With the national shortage of Psychiatrists and Psychologist taking its toll on us, I approached our CEO about changing a policy that wouldn't allow temporary locum tenens staff. Prior to approaching the CEO, I prepared all of the financial material I could in the costs associated with losing out on patients vs. the costs of hiring temporary staff. I knowing my numbers would make the case to him, I capped it off by relating the purpose back to patient needs in our region. Shortly after meeting, she rewrote the policy that temporary physician staff could be utilized in shortage situations and we are currently seeing a much greater patient access to healthcare with two locum tenens physicians in the department for an extended period of time."
Written by Ryan Brunner
21. At Sentara Healthcare, Inc. we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
How to Answer
The healthcare field has long been known to welcome career-long learners and employers are generally willing to work with employees who want to grow their skills and advance in the field. But, there is a fine line to walk here as hiring managers are looking for a long-term fit in the department. For this question, it is important to research the job and the department you are interviewing with. Talk with people that work in the department for Sentara Healthcare to get their feel on promoting from within. The important thing on this interview question is for you to be open and honest with your interviewer on your career goals while ensuring you help meet the needs of the department.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"In 3-5 years I would like to see my career with Sentara Healthcare include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here. The experience that I would gain in this role, paired with my prior experience, would make me a great leader down the road for the organization."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"One of the attractive points of working for Sentara Healthcare is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
Written by Ryan Brunner
22. Cultural diversity can be a barrier, at times, for healthcare providers due to lack of knowledge of someone's background. Have you ever had an experience dealing with someone's cultural beliefs that caused confusion or frustration for you or your care te
How to Answer
In the healthcare industry, you will care for people from various backgrounds. Although many healthcare programs teach courses in cultural diversity, those courses cannot be expected to cover every difference that a healthcare provider may encounter. If you have ever had a patient that had a belief or conviction that required understanding and adjustment of instructions for care, share this. The interviewer wants to know that you are able to provide care and show respect for a person's beliefs without prejudice.
Written by Ryan Brunner on September 28th, 2018
Answer Example
"When I worked at the community hospital, one of the nursing assistants reported to me that a patient she was assigned to was refusing to eat his breakfast. She stated that he also refused his breakfast the day before. I went to check on the patient and he explained that he is Jewish and his tray was presented in a way that was against his customs. The tray had bacon and milk on it. He explained that his customs prohibit consuming pork and that milk and meat shout not be consumed together. I called dietary and ordered him a new tray that did not offend his customs, explained to the staff what his concerns were, and updated his chart with the correct information. It was a great learning experience for me and the people on my team. Most importantly, the patient was appreciative and by showing him we were willing to help with something that was important to him, it resulted in him being cooperative with the rest of his care plan."
Written by Ryan Brunner on September 28th, 2018
23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
How to Answer
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."
Written by Ryan Brunner
24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Sentara Healthcare is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Sentara Healthcare, would be offering you.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"If I could expand my expertise in any healthcare service area, I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"
Written by Ryan Brunner
25. Working for Sentara Healthcare requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate? How does organization and accuracy impact the work that you do?
How to Answer
The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day. Be sure to talk about how being organized and accurate in your work impacts the work that you do in regard to patient care.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork and more. If I am offered a position with Sentara Healthcare, Inc., you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well. Patient documentation is extremely important in a large organization like Sentara Healthcare because patients could potentially see many providers and nurses throughout the span of their care with the organization."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"My career in healthcare administration has always required me to be organized and accurate in my work due to the high volume of reports and duties that I have had at any given time. I pride myself on being able to multi-task many tasks, committees and meetings at one time and I fully utilize technology to help me do this. Utilizing my Outlook calendar both on my laptop and my phone helps me do this. Overseeing the work of several director level employees also requires me to be details oriented because they depend on my work to be thorough. If I struggle to stay organized in my meetings and communications with them, they will in turn struggle as well and I do not allow that to happen."
Written by Ryan Brunner
26. In order to work for Sentara Healthcare, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Sentara Healthcare takes great pride in quality healthcare and ensuring that employees are able to work with patients is extremely important. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this openly and honestly.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Ryan Brunner
27. Sentara Healthcare strives to bring new innovation into the workplace and healthcare industry. Talk about a time that you were involved in an innovative venture in the healthcare field. What role did you play in the process?
How to Answer
The healthcare field is a continuously evolving field and Sentara Healthcare prides itself on being innovating in the way they provide care to their patients. Sentara Healthcare have been pioneers in technology, work processes and infection control in helping innovate their patient care and new employees need to be open to new ways of doing things and accepting innovation. For this question, talk about a time you experience new innovation in your job in healthcare and be sure to display your openness to it. Explaining how it helped your work and care to patients will go a long way to the interviewer.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Recently, my current employer went through an enterprise wide conversion to Cerner as our EMR. Prior to the conversion, some of our satellite clinics and critical access hospitals were on different EMR's and this really inhibited patient care. Upon the announcement of the conversion, which came out six months ahead of implementation, many of my colleagues were not receptive to the thought of learning and mastering a new EMR as my site was one that would be changing. After hearing that our leaders went through a massive process to select a new EMR and that it would be one that would greatly improve patient care, I became a leader on our team to promote the new system through our training. My main thought in mind was focused on how this would positively influence our patients and their care as they see different providers. As others complained, I quickly saw it was for personal reasons and not wanting to retrain on a new system. My colleagues that were truly dedicated to patient care became more accepting in a short amount of time once we talked."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Having worked as a sonographer for many years, I have witnessed many new processes and pieces of equipment come in that have positively influenced my job and our care for our patients. While many are not receptive to change in the workplace, it absolutely has to come naturally to those working in our field. I pride myself on being a life-long learner and this includes being receptive to new imaging equipment and workflow processes. I remember back to the time when my employer implemented mobile ultrasound units in our hospital and seeing some of my colleagues be resistant to the new mobile units. In my mind, I would now be able to provide more timely and efficient care to the patients in our facility and I was happy for the opportunity to learn something new that would have a positive influence on our organization as a whole."
Written by Ryan Brunner
28. At Sentara Healthcare, we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder? What are some ways that you build strong relationships on the job?
How to Answer
Assure the interviewer that you would treat everyone at Sentara Healthcare, Inc. with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired. If you have a great example of a relationship you built with a difficult patient or customer, be sure to talk about that as well.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Sentara Healthcare, Inc."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Having worked in supply chain for most of my career, my success is solely based on the relationships that I create. In looking to join Sentara Healthcare in this role, I fully realize that the relationships with vendors are extremely important in the organizations delivery of quality services to their patients and I would use my excellent people skills and negotiating skills to help this. In my current role, my predecessor had damaged a relationship with one of our major suppliers. and I had to work closely with their leadership to mend our business deal. By following through on what I said I would do and holding strong on our company values, I helped rebuild the relationship to it being cost-effective and on-time, every tiem."
Written by Ryan Brunner
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
29. As you know, drug abuse is a rising concern in the United States and at Sentara Healthcare we want to provide resources to help people overcome addictions. Do you have any experience personally or professional with drug abuse or addiction disorders?
How to Answer
Drug abuse is a growing concern in our nation. It is estimated that 60% of families are impacted in some way by the crisis. The interviewer is not just asking if you have ever abused drugs, but is trying to see if you have experienced the effects of drug abuse on any level. When someone is affected either personally, or through someone they know, it tends to give a deeper sense of understanding what it takes to overcome these addictions. Be honest. There is no wrong answer. If you have never used or been around someone who has used drugs, that's fine. If you have, that's ok, too. This is a perfect time to share your feelings regarding an epidemic that is sweeping across our nation.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Part of my clinical rotation involved working in a rehabilitation facility that specialized in drug and alcohol addiction. I was reared in a rather strict household and never had a desire to try alcohol or drugs. I am so thankful that I didn't, as I now see how difficult it is for some people to overcome the addictions. I truly have a great appreciation for the healthcare providers who devote their lives to helping people overcome the effects of this epidemic."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"When I was sixteen years old, I was first introduced to crystal meth. I fought an uphill battle for almost three years. I went to rehab facilities and relapsed several times during that three year period. Thankfully, today I can say that it has been almost fifteen years that I have been free from drug abuse. It is a frightening thing when I recall how many times I almost lost my life to my addiction. I hope that some day I can be an inspiration to someone and show them that mistakes of our past do not have to dictate our future."
Written by Ryan Brunner
30. Talk about how you control your emotions while on the job. Have you ever encountered a situation where your emotions got the best of you and how did you handle that situation?
How to Answer
In the healthcare arena, you work with patients and family members of patients that are in emotional states and it can be easy to let your emotions overtake you at times. While experiencing emotions is a basic human function, your interviewer will be looking for your ability to work through your emotions and remain focused on the task at hand when things get tough on the job. Be open and honest about the emotions you feel on the job and talk about techniques you use to keep emotion out of your work and decision making. A specific example of you handling an emotional time would be great to point out here.
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. There have been many time in my career when things got emotional for me; however, I choose to focus on the positives. Recently, we were close to losing a patient, hat had been hospitalized with us for many weeks in the ICU. Rather than focus on the thought of de ah or what the family would experience, I focused on the positive memories that I had with the patient and their family. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Working closely with patients, it is very hard to keep personal emotions out of my care for them when things get difficult but I've received some great advice throughout my career that helps me in these situations. Early in my career, I definitely let me emotions get the best of me in the Emergency Room setting I was working in. My fellow colleagues continuously reiterated to me to stay focused on my work rather than think about consequences for the patient. To help in staying focused, I attended training on emotional intelligence and this greatly helped me stay centered in the moment when faced with trying times on the job."
Written by Ryan Brunner
31. At Sentara Healthcare, we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
How to Answer
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Sentara Healthcare as long as possible. Talk about your person a values that are near and dear to your heart and how these values translate to a career in healthcare.l
Written by Ryan Brunner on September 28th, 2018
1st Answer Example
"I entered a career in healthcare because I have always been a person that desires to help others in need. Knowing that Sentara Healthcare holds patient care and improving the health of their patients in the highest regard, I was happy to see this position and apply for it. I am thoroughly dedicated to a long-term career in this field and I would look forward to many years in providing care to patients at Sentara Healthcare."
Written by Ryan Brunner on September 28th, 2018
2nd Answer Example
"Having spent all of my career after college being a nurse in a primary care setting, my career goal has always been to land in an Emergency Department setting. Knowing that I'd love to call Norfolk home, seeing the posting for this position really excited me. I absolutely have love my career so far as a nurse and I'm ready to make the long-term career jump to the emergency field."
Written by Ryan Brunner