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Sears Interview Questions

31 Sears Interview Questions
Question 1 of 31
How do you like to be recognized for your accomplishments?
How to Answer
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Answer Example
"I had a manager a few years ago who made it a point to write simple, hand-written notes for her employees when she noticed that we had performed particularly well, whether it was a great customer interaction or the completion of a huge project. Sometimes she even included a small gift card to a local store or restaurant. That was the best recognition I could hope for -- knowing that my manager took the time to say thank you in such a personal way made a huge impact on me."
Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
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Question 2 of 31
How do you handle situations that could cause you to be late or miss work?
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How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

Answer Example
"I always give myself an extra time-buffer when I leave for work in case something catches me by surprise. That way, I'm not stressed out if something happens on my way to work because I've already prepared for it in advance. The extra time I build into getting to work gives me time to contact my manager if I get delayed -- and if nothing else, it never hurts to arrive to work early!"
Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
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Question 3 of 31
Do you have reliable transportation?
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How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
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Question 4 of 31
What do you hope to learn from this job at Sears?
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How to Answer
We're looking to hire lifelong, self-motivated learners to join our team here at Sears -- after all, Learn & Innovate is one of our key Pillars of Success on which the entire company was founded. Talk to the interviewer about what you hope to learn from your position here.

Answer Example
"I really appreciate that Sears values learning and innovation -- I consider myself to be a lifelong learner, and I love researching things, from product information to getting to know customers. Learning is what really motivates me at work and in my life in general. I'm hoping to someday go into store management, and I know I have a lot to learn to help me achieve that goal! I think that accomplishing my daily tasks as well as observing my managers will help me learn some of the things I need to learn in order to have the career I want."
Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
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Question 5 of 31
How do you feel about performance incentives?
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Question 6 of 31
What kind of benefits package are you looking for?
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Question 7 of 31
How can Sears motivate you on the job?
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Question 8 of 31
Describe to me your ideal employer.
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Question 9 of 31
We need reliable people on our team at Sears. How many days were you absent from work last year?
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Question 10 of 31
What type of work environment do you dislike working in?
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Author of Sears Answers and Questions

Jordan Henry
Jordan Henry is a technical and creative writer working in Chattanooga. She has worked as a career developer and freelance resume/cover letter builder for the last ten years. You can find her on LinkedIn here: https://www.linkedin.com/in/jordan-henry-81539072/
Published: 08/23/2018

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Question 11 of 31
Personality fit is important to us at Sears. How would you describe your personality?
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Question 12 of 31
How do you handle a situation where your supervisor does not properly communicate information to you?
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Question 13 of 31
What type of manager brings out the best in you?
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Question 14 of 31
Why is this job with Sears right for you at this time in your career?
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Question 15 of 31
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
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Question 16 of 31
Tell me about a time when you made a suggestion requesting change in an organization.
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Question 17 of 31
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
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Question 18 of 31
At Sears we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Question 19 of 31
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
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Question 20 of 31
Have you researched our Pillars of Success? What makes you the best candidate for Sears?
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Question 21 of 31
You will be responsible for a large amount of cash and valuable merchandise at Sears. What would your most recent employer say about your character and honesty?
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Question 22 of 31
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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Question 23 of 31
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?
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Question 24 of 31
Tell me 3 qualities you possess that make you a strong fit for this position with Sears.
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Question 25 of 31
At Sears we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
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Question 26 of 31
In this role, you will be required to assist in organization and display projects throughout the store. Do you feel confident in your ability to organize and display products?
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Question 27 of 31
This position requires you to adhere to a dress code. How do you feel about this?
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Question 28 of 31
We have a strong employee honesty program in place at Sears to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
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Question 29 of 31
At Sears we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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Question 30 of 31
What do you know about Sears? Why do you want to work for us?
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Question 31 of 31
Sears is dedicated to giving every customer a WOW experience. How do you ensure that you always put the customers' needs first?
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About Sears

Sears Holdings Corporation (Holdings) is the parent company of Kmart Holding Corporation (Kmart) and Sears, Roebuck and Co. (Sears). The Company is broadline retailer with 2,235 full-line and 1,284 specialty retail stores in the United States operating through Kmart and Sears, and 402 full-line and specialty retail stores in Canada operating through Sears Canada Inc. (Sears Canada), a 73%-owned subsidiary. During the fiscal year ended January 1, 2009 (fiscal 2009), it operated three reportable segments: Kmart, Sears Domestic and Sears Canada.

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