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Saxo Bank (Switzerland) Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

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Saxo Bank (Switzerland) Interview Questions

  1. 1.

    Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

      In a front facing role with Saxo Bank (Switzerland) where you will be interacting with clients on a daily basis, your interviewer wants to be ensured that you have the skills to resolve client issues with ease and they'll look to do so with this question. In your answer, let your interviewer know that you can take ownership of any situation by talking about a specific time where you did what was necessary to alleviate a difficult situation with a client. Talk about the resources that you used and your interpersonal skills that helped turn a potentially bad situation into a successful one.

      Ryan's Answer

      "Having worked in customer service for one of the areas largest auto dealership for the last six years, handling difficult customers was a situation I had to learn to handle pretty quickly. Just a few weeks ago, I was covering our front desk on a Saturday afternoon when our sales staff was still open for business. I recognized the person approaching the door as a customer that had recently purchased a new vehicle. He stormed through the door, placed his keys on the counter in front of me and said that he demanded a refund on his new purchase because the check engine light had already come on inside of the car. Knowing off the top of my head that his new vehicle was under a full warranty, I calmly let him know that his car was under warranty and that I'd have a member of our sales staff come out and take a quick look. I also let him know that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and not seeing anything obvious, we ended up giving him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day and I know that my patience in hearing him out really helped."

      Ryan's Answer

      "A couple of years ago, I was asked to work with a very high profile client for his financial advising services when he came to our firm because my CEO trusted I could handle what he felt would be a difficult task. From my first meeting with the client, he demanded that we provide more returns than the previous firm that he worked with and he was rather rude with our front desk staff. I took the approach of taking the time to listen to his needs and speak to him more about what my firm could provide. I laid out my experience and track record for him to help him build his trust in me. I knew that with him, I would need to take time to walk through my decision making processes for his investments and he really appreciated that. As of today, we are still working strong together and his wealth is growing."

  2. 2.

    What tools do you currently use to help you be a more efficient and effective Business Analyst?

      While the tools that Business Analyst use can vary greatly between industries and even companies, your interviewer is looking to get the sense that you are a resourceful employee that has a good working knowledge of many different types of software programs. While being honest in your answer, try to show diversity in your answer by talking about data specific software, word processing software, presentation software and any other programs that you see fit for this role with Saxo Bank (Switzerland).

      Ryan's Answer

      "Being very computer proficient, I consider myself an expert on the Microsoft products like Excel, PowePoint, Access and Outlook to help perform my job effectively. As well, I have very good knowledge of SQL databases as well. If hired here at Saxo Bank (Switzerland), are there any standard software products that I would be required to work on and learn?"

      Ryan's Answer

      "In recent years, my department has started using Tableau and it has been amazing with its ability to visualize data for our internal and external customers. I've had many hours of training within the program that was tuned for business analytics and I can't say enough good things about the program. On top of Tableau, I also use Microsoft Excel and Crystal Reports on a regular basis."

  3. 3.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Saxo Bank (Switzerland) by asking your interviewer which model they work off of.

      Ryan's Answer

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Saxo Bank (Switzerland), can you expand on what models you use here in your software development life cycle?"

  4. 4.

    How can Saxo Bank (Switzerland) motivate you on the job?

      Every employer should know how each of their employees is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

      Ryan's Answer

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

      Ryan's Answer

      "I am a natural salesperson, so the best way to motivate me is through performance incentives. In my current position, I have been in the president's club for the past three consecutive years. I am highly motivated by the vacation that I am awarded annually."

  5. 5.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

      It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using modern methods.

      Ryan's Answer

      "When our company came under new management last year many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."

      Ryan's Answer

      "In my current position, I am faced with learning new sales methods and client approaches on a regular basis. I am always the first to embrace these new sales pitches because I truly believe the bigger diversity we can offer our clients, the better."

  6. 6.

    Pretend an old friend just awoke from a coma that lasted over 30 years. How would you describe the internet to them?

      A common tactic used in interviews for Risk Analysts is making you think on your feet. This brain teaser question, or any similar to it, will judge your thoughts processes to come up with an answer rather than what your final answer is as this is a very open ended question. As you provide an answer to this question, make sure that you explain why you are coming up with your answer and your thought process behind them. A solid thought process on your end shows that you can be analytical and while creatively solving problems using your critical thinking skills.

      Ryan's Answer

      "Just like my role as a Risk Analyst, the most important thing that I could do in this situation would be to relate it to everyday things that the person would be familiar with. I would explain that the internet is a combination of television, mail, telephone, the local library and an old computer all put into one place. Each one of those components would help explain things like email, YouTube and all of the other life altering things about the internet. To really throw them for a loop at the end to blow their mind, I'd have to let them know that their local grocery store is also available too!"

      Ryan's Answer

      "I think that the best way to make it easy to understand would be to start explaining it in its simplest format and then expand from there. I'd draw two neighboring houses and show how the computers in each house can connect to send electronic mail, pictures, videos and information to each other. Then, I'd expand this out over the entire world where we are all connected with all of the feature of the internet. A simplified approach like this is also necessary in our work as Risk Analysts in the financial arena and it really helps people grasp new and very complicated things quickly."

  7. 7.

    To help us understand your need for initial training and orientation in this role with Saxo Bank (Switzerland), can you tell me what financial software you have familiarity working on?

      Financial software, in particular software geared towards financial analysis, is widely available to the industry with many options available for use. While this won't be a make it or break it question to see if you are experienced with the program that Saxo Bank (Switzerland) utilizes, your interviewer will be looking to hear that you have experience on some of the available systems and that you are ready and willing to take on the challenge of learning something new if hired for this role. In the end in answering this question, make sure that you reiterate that you have the ability and the desire to learn a new program if needed to be successful in this role.

      Ryan's Answer

      "Over the past ten years, I have pretty extensive experience working on Windham Portfolio Advisor and a program called LogicGate. Windham is a program that is used by my colleagues that are building client portfolios and I work on the risk management pieces with each advisor. LogicGate is a program that I completed an RFP to bring on to my department and it has helped us immensely. I do consider myself to have a very high technical acumen surrounding new software. Right now, what programs are your Risk Analysts using?"

      Ryan's Answer

      "Being a computer junkie in my spare time, I have a wide array of experience with many of the different types of financial and risk analysis software. I'm a big fan of the MATLAB program because of its ability to build my own algorithms and customize the data analysis within the program. This has significantly impacted my firm in my current role. With my firm recently moving to an Oracle platform, I've become very familiar with Oracle Crystal Ball over the last two years and really like its ability to visualize forecasts."

  8. 8.

    In this role as a Risk Analyst with Saxo Bank (Switzerland), you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

      In a rapidly changing field like finance, you are expected to keep up with the changes at the snap of a finger and to gauge your ability to do this, your interviewer will be looking to hear that you will have the resources needed. Talk about the groups or publications that you belong to where you get imperative news on the field. If possible, use an example of a time where you shed light to your organization on a new risk from one of those publications. As well, don't hesitate to mention that you enjoy reading and learning new things in the field.


      Ryan's Answer

      "I have been a CFA member for over five years now and I really look forward to the quarterly CFA Digest publication, the CFA Magazine and their news brief email that comes out daily . I find these are great resources that cover things ranging from daily news that impacts our work lives to very big picture studies and findings as published in the digest. If hired for this role, I would continue to be an active CFA member and would continue to utilize their resources for my work."

      Ryan's Answer

      "As a risk professional, I have been a member of the Global Association of Risk Professionals for many years. I have been certified by the association for Financial Risk Management and I try to attend their national conference every year to network and learn from other professionals. The FRM group has enable me to keep on the forefront of changes in the financial management that impacts risk on an almost daily basis and the group helps me live and breath financial risk every day."

  9. 9.

    How long will it take you to make a meaningful contribution to our team at Saxo Bank (Switzerland)?

      If you were to be the successful candidate with Saxo Bank (Switzerland), when do you expect to make a viable contribution to the organization? Talk to the interviewer about your plan to make a fast impact.

      Ryan's Answer

      "I am interested in making an impact on your organization right away and have already crafted a plan to make that happen. I am a very strong business development professional and I plan to take the territory and expand it to include additional rural areas. This should amount to a strong increase in revenue within the first 9 months of my on boarding."

      Ryan's Answer

      "My plan, if hired by Saxo Bank (Switzerland), is to make an impact as soon as possible. I have researched this position and am very eager so I have created a 90 day impact plan that I would like to share with you."

  10. 10.

    What is the most attractive thing in your eyes about this role with Saxo Bank (Switzerland)?

      For this question, your interviewer is looking to gain insight into what you know and like about Saxo Bank (Switzerland) and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on Saxo Bank (Switzerland) and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

      Ryan's Answer

      "Over the past couple of years, I've had an eye on pursuing a career with Saxo Bank (Switzerland) because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

      Ryan's Answer

      "As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of Saxo Bank (Switzerland), this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

  11. 11.

    If hired for this role at Saxo Bank (Switzerland), I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

      In the financial services field, you should have strong personal motivation to succeed in your work and your interviewer is asking this question to see what it is that make you tick while on the job. While being open and honest in how you stay motivated on the job, make sure that your answer doesn't include collecting a paycheck every week or two. While money is certainly a motivator in this field, make sure that you use it in an appropriate context if you decide to talk about the financial piece of this business as being a motivator. In the end, your interviewer is looking to get a sense of how he or she will be able to keep you hungry for more if you are hired for this role.

      Ryan's Answer

      "I find myself the most motivated on the job when I am being challenged and when I can continue learning new things. From what I've learned in talking to others that currently work here at Saxo Bank (Switzerland), the fast paced environment and continuous changes in the industry would keep me very motivated in my work and you'd never have to question if I were truly enjoying and being motivated in my work."

      Ryan's Answer

      "At a young age, my father taught me to do what I love and love what I do and I know that as I approach the middle years of my career that I made the right career choice. The personal finance field has really blended my love of helping others succeed and my passion for statistics and computers. In this role with Saxo Bank (Switzerland), I'll be working with your clients everyday on helping them achieve financial success and that alone is all of the reason I need to get out of bed every morning."

  12. 12.

    This position at Saxo Bank (Switzerland) has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

      This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

      Ryan's Answer

      "As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at Saxo Bank (Switzerland). What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to Saxo Bank (Switzerland) to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."

      Ryan's Answer

      "From what I understand about this role in Client Services with Saxo Bank (Switzerland), my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."

  13. 13.

    As a Business Analyst at Saxo Bank (Switzerland), you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

      Leading a project team will put you in front of many differing personalities and you need to have the ability to work with every type of personality to be successful in this role at Saxo Bank (Switzerland). While your interviewer may not be telling you that you will work with a difficult person because they know of a few, they're more looking to see how you utilize your communication and problem solving skills to make the situation better for everyone. As you answer this question, feel free to use an example from the past that highlights how you used your interpersonal skills to work effectively with a difficult person on a project team.

      Ryan's Answer

      "Honestly, one of the things that I love the most about being a Business Analyst is the mix of people that I get to work with and if I took an honest look back over time, I'd say that every team that I was a part of had at least one difficult person to work with. In those situations, I rely on an empathetic approach that really tries to narrow down what makes that person tick on the job. With that knowledge in hand, I can then touch them in a relatable manner and even provide them with work that suits their needs the best."

      Ryan's Answer

      "Just recently, an executive with my company was the final decision maker and stakeholder on a sales project and she had some very unrealistic expectations for the project from the start and she wasn't afraid to let me know. To best handle this situation, I listened to all of her thoughts on the project and asked a lot of follow up questions to get her sense of the project. After that, I asked for a couple of days to rework some design of the project. When we had our follow up meeting, I educated her on a few legal aspects of the project that wouldn't fit into her mold. She thanked me for the insight and we were off on the right path from there."

  14. 14.

    Do you have experience working with data in a cloud computing environment?

      Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with Saxo Bank (Switzerland), your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with Saxo Bank (Switzerland).

      Ryan's Answer

      "My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at Saxo Bank (Switzerland), I think I would bring a wealth of cloud based experience to the data engineering team."

  15. 15.

    If hired for this position as an Economist with Saxo Bank (Switzerland), we would look to you for global economic insights. What one global trend to you feel will heavily impact financial markets in the next ten years?

      While there are many directions that you can go with this question, your interviewer is truly testing your critical thinking skills in applying situations to the market. However you answer, be sure that you can speak knowledgeably as to why that global trend would have a major impact on the stock market and how you feel it would have the greatest impact. With no right or wrong answer to the question, your interviewer will be reading your confidence and your poker face in giving your answer.

      Ryan's Answer

      "To me, the direction that sustainable energy goes in the next ten years will have the greatest impact on the global economy and markets worldwide. While archaic methods of energy like mining still occur and have an impact, the ramping up of green energy could bring forth many new players in the energy game that will be projected to grow exponentially. To me, this has been the biggest trend to keep an eye on moving forward."

      Ryan's Answer

      "Automation, artificial intelligence and robots are a growing trend that could impact markets in both positive and negative ways into the future. I believe we are going to see the global labor market change with more and more automation taking workers jobs and the biggest shift in the markets that will have to be monitored is how businesses and industries react to and thrive in that dynamic."

  16. 16.

    In this role with Saxo Bank (Switzerland), we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

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  17. 17.

    If hired for this role as an Economist with Saxo Bank (Switzerland), we'll want you to have the tools in hand that you need to succeed. What computer programs do you find necessary and useful in your work?

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  18. 18.

    Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at Saxo Bank (Switzerland)

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  19. 19.

    What programming languages would you consider yourself fluent in?

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  20. 20.

    We are looking for the most motivated individuals to join the team here at Saxo Bank (Switzerland). Where you would you like your career to take you in the next five to ten years?

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  21. 21.

    Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

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  22. 22.

    At Saxo Bank (Switzerland), we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

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  23. 23.

    In working with financial data here at Saxo Bank (Switzerland), what are the steps you would take in the data validation process as part of your work?

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  24. 24.

    At Saxo Bank (Switzerland), our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

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  25. 25.

    Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

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  26. 26.

    What do you feel is one of the top issues that is faced by data engineers today?

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  27. 27.

    What statistical analysis tools do you have experience working with?

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