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SailPoint Technologies Interview
Questions

28 Questions and Answers by Ryan Brunner

Published December 18th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
Our cloud computing at SailPoint Technologies requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?
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How to Answer
As with any server or database storage, unique security risks are posed to organizations that have moved their data and applications to the cloud. At SailPoint Technologies, part of your role will be to ensure that all security measures are in place with the organizations data in the cloud and your interviewer is looking to hear that you are familiar with diagnosing security risks and taking action to prevent them with this question. Talk about your knowledge of the different cloud service providers and other security measures that you are familiar with taking in your work.
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Top 25 SailPoint Technologies, Inc. Interview Questions with Full Content
1.
Our cloud computing at SailPoint Technologies requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?
As with any server or database storage, unique security risks are posed to organizations that have moved their data and applications to the cloud. At SailPoint Technologies, part of your role will be to ensure that all security measures are in place with the organizations data in the cloud and your interviewer is looking to hear that you are familiar with diagnosing security risks and taking action to prevent them with this question. Talk about your knowledge of the different cloud service providers and other security measures that you are familiar with taking in your work.

Ryan's Answer #1
"For me, the planning stage of the cloud deployment process really sets the groundwork for security in a project. In my current role, each project adopts a cloud framework that suits the project the best. This framework is the base for our security measures in the cloud. From there, I always look to utilize a cloud service that encrypts our data and take all measures to steer away from storing sensitive information within the cloud. Last, as with any project, I help implement strict testing measures to check on the security of our cloud operations."
Ryan's Answer #2
"In my current role, the biggest security risks that we face are loss of sensitive data and malware infections. To take all security measures possible, our first plan of attack for security is to ensure that all of our data is backed up locally with electronic copies of data. To prevent malware in all ways possible, we have implemented a strict password strength policy and we install anti-virus software in our own equipment and recommend that customers do the same as well."
2.
In a technical support role here at SailPoint Technologies, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan's Answer #1
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Ryan's Answer #2
"If hired for this role here at SailPoint Technologies, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
3.
Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at SailPoint Technologies?
At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at SailPoint Technologies. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

Ryan's Answer #1
"I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."
Ryan's Answer #2
"For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."
4.
Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at SailPoint Technologies?
This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for SailPoint Technologies and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

Ryan's Answer
"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at SailPoint Technologies."
5.
At SailPoint Technologies, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?
While this potential role with SailPoint Technologies will require your to be an independent worker that can think on your feet, you will also need to work as part of a larger team that is working toward one common goal. Because of this fact, your interviewer will want to hear that you thrive in an environment where you work with team members from other disciplines than you are trained in. In your example, stress to your interviewer that you have excellent communication skills and that you fully understand that every person on a team plays a vital role in the organization's success.

Ryan's Answer #1
"Throughout my career, I've always enjoyed working as part of a larger team on the job and this personal enjoyment started with my love of and participation in team sports like baseball and basketball. Growing up playing sports, I learned that each team member brought a unique skill set that could help us achieve our goals. Through a great coaching staff that knew how to make these individual skills shine, this same philosophy holds true for a team that is looking to design a new software system. I know that my skills as an engineer are just part of the final product and I work very well with designers, architects, analysts and sales to help build the greatest system possible."
Ryan's Answer #2
"I am a people person by nature and my current role has me working very closely with our engineering and design staff on writing technical manuals for our products. While I certainly can handle long days at my computer in solitude, my desire to work hand in hand with others really sets me apart from my peers in this field. I have excellent verbal, listening and written communication skills that, if hired here at SailPoint Technologies, your entire team would appreciate from my first day on the job."
6.
In your mind, when is monkey testing the most effective in testing new software?
By utilizing random inputs to check the behavior of a program, monkey testing has its time and place in the software testing process. For this question, your interviewer is looking to hear that you have an understanding of the theory behind monkey testing and how you would look to put it to work at SailPoint Technologies to test their products.

Ryan's Answer #1
"In my experience, monkey testing has been very effective in load testing and stress testing new software as standard testing methods couldn't do this without a lot of extra work. Because of the adhoc approach to the testing, load and stress on the software was most highly gauged through monkey testing."
Ryan's Answer #2
"Because monkey testing is able to find unique bugs that standard testing won't find, I've found it to be very effective for testing new pilot software programs that are reaching new bounds. At my current job, I helped design a brilliant monkey testing process that utilized user behavior to look for certain probabilities of bugs within our systems that we were designing."
7.
What is one unique personality trait you possess that would help you be successful in this role with SailPoint Technologies?
This question is allowing you to have the floor during your interview to wow your interviewer with something they might not know about you yet from your resume or time so far during the interview. Think about a strong, unique trait that you have that has led to prior success in your field and explain in detail how this will help further you in your career with SailPoint Technologies. If possible, be very unique in your answer to draw a direct line between your personality and success in this role.

Ryan's Answer #1
"From what my parents have told me about me as a young child, passion has been a personality trait that has driven me my whole life. When I tackle something in life, I need to be passionate about it for it to be a success. From my time as a young child up to today, I have been passionate about physical fitness and this has driven me to participate in running and biking races across the country. This same passion in the pursuit of excellence has translated into my career as a software engineer. From tinkering with computer hardware at a young age and learning the internal components of a system to learning how to create and design software, you'll quickly find that my passion to engineer the most unique software here at SailPoint Technologies will be extremely beneficial to your team."
Ryan's Answer #2
"I would have to say that my humility has been instrumental in getting me to where I am at today in my career. Having worked with one of the largest software companies in the world, egos were certainly high with a lot of my teammates and I have always used my humility to let my work do my talking for me while remaining a friendly and curious colleague to all."
8.
What would you say is your top non-technical skill that will help you succeed in this role here at SailPoint Technologies?
As a software architect at SailPoint Technologies, you will be relied upon to be the bridge to between the business and technical side of the organization. Your work my be relied upon to work within many silos of the organization. Because of this need, your interviewer is asking you to dig deep inside of yourself and talk about what you feel is your greatest skill to help you do this that is outside of your technical ability. As you prepare for this question, there are many ways that you can answer. No matter how you answer, be sure that your answer relates to your ability to work with other people in some way, shape or form.

Ryan's Answer #1
"As I grew in the software development field over my career, I was best suited to be a architect because of my ability to be a great project manager. If hired for this role here at SailPoint Technologies, you'll quickly find that I have the ability to lead others, negotiate, budget and oversee a project from idea to final delivery."
Ryan's Answer #2
"From a self introspection point of view, I think that my ability to be empathetic towards others that I work with has led to a huge amount of my success in the software architecture field. While I do have the technical skills to do great things here at SailPoint Technologies, my ability to learn from others, see their point of view and become a great teach to them when needed will really set me apart from others that you are interviewing for this position. If given the opportunity to work here, this skills will greatly improve the team atmosphere."
9.
In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?
As a reputable provider of software, SailPoint Technologies relies on their software testing engineers to both test and debug their products when necessary. Make your interviewer aware that you are knowledgeable on both processes by briefly explaining each process as you've worked on them in the past. Then, talk about your openness to working both testing and debugging processes if hired for this position.

Ryan's Answer #1
"Yes, I definitely would consider myself proficient in both testing and debugging software. My current role that I've held for four years since graduating from college has exposed me to both processes. In testing, I use known conditions and predefined methods to test for expected outcomes to find errors within the system. I utilize testing prior to new software rollouts. The debugging process happens to already released software that has had issues and comes with unknown conditions and unpredictable outcomes. In this process, my goal is to find the cause of the error to fix it efficiently and effectively to roll an updated program back out to end users."
Ryan's Answer #2
"While a majority of my career has been focused on software testing, I am very familiar with debugging processes as well. If hired for this position, I would take the time to focus on debugging processes to bring myself up to speed while being able to hit the ground running on testing processes."
10.
What programming languages would you consider yourself fluent in?
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into SailPoint Technologies as you can prior to your interview and try to speak to the specific languages that they work with.

Ryan's Answer #1
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with SailPoint Technologies."
Ryan's Answer #2
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at SailPoint Technologies, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
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