I am sure that you may have questions that you would like answered. What items about the position can I clarify for you?

"I want you to know how excited I am about the possibility of working for you and being a contributing member of your team. I want to clarify anything you have seen on my resume or anything you would like me to elaborate on. I am interested in your history with the company and how you might have gotten started if you don't mind sharing a bit."

It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure that your questions are not mundane or redundant. The last thing an interviewer wants to hear is a list of questions you could have found the answers to from simply watching a video on their company site! Or questions about information he has already covered previously in the interview.

"I have been a fan of your company for as long as I can remember, and I am curious what the vision is for expanding in the future to new markets, especially considering the growth of e-commerce and decline of brick and mortar stores across all industries. I imagine that Safelite has seen changes and is exploring options for growing in these markets."

Safelite is a company that wants to advance and promote employees education by providing opportunities for additional paid training. Does this interest you?

"I am very interested in developing my skills and abilities. I would love to finish my degree and take additional certifications. I am really looking forward to being a part of a company that sees potential in me and wants to help develop it."

One of the best reasons to work for a company like Safelite is that they pay for the employee to improve themselves educationally by providing paid for schooling or tuition reimbursement. The interviewer is trying to assess how hungry you are for self-improvement and how important it is for you to seize opportunities. He is also attempting to persuade you to accept a position should you be offered it. Use this time to ask questions and get a sense of the commitment that Safelite might make in your development.

"My desire to grow is great, and this is one reason that I wanted to apply for a job at Safelite. I want to take additional leadership classes and hopefully secure a position in management. I am very excited about getting ahead with my personal development and career."

Safelite AutoGlass is the largest repair company for auto glass in the country, how familiar are you with what we do?

"As I conducted research online, I was impressed to learn that your company is the largest auto glass repair company in the US, and with Belron acting as your parent company, you have a presence in over 32 countries. Safelite has also received numerous awards over the years as one of the best companies to work for. You are proud to work with veterans organizations to help hire vets returning from combat. I am very excited at the possibility of working for a company like Safelite."

Safelite Autoglass, a subsidiary of Belron, is the largest auto glass repair and replacement company in the US, serving nearly 6 million people a year. The company integrates claims management programs for 175 commercial and fleet divisions and 19 of the top 30 insurance providers. The interviewer is laying the foundation for your time by asking how much research you have done. A potential employee who investigates the company before the interview can mean that you are considering the position as a career and not just as a temporary job. Relate a few things that you discovered about Safelite and what impressed you about them. Be enthusiastic about sharing what you know.

"I didn't realize until I started researching your company how strong of presence you have in claims management. Your division, Safelite Solutions, works with almost 50 of the nation's top 30 insurance providers. I know that both companies employ about 6,000 workers, and you currently service over 97% of the US with your mobile units replacing windshields. I can hardly wait to be a part of that kind of culture, and I think I would be a great fit for Safelite."

Clear communication is key to our success at Safelite AutoGlass. Share with me what you believe good communication consists of.

"I believe that the key to success in any endeavor is good communication and direction. If an employee does not know what to do or how to do something, the task will more than likely fail. I prefer to have clear directions about the expectations of the task. I would say it is concise, clean, and friendly. From the communication exchanges I have had with Safelite AutoGlass so far, I believe our communication styles are a great fit."

As in any service industry, communication between the company, client, and employee is crucial to success. The interviewer is attempting to get you to open up a bit by allowing you to share your communication style. He is also assessing your engagement level. Employees who are engaged and know the importance of clear direction will likely be more productive. Briefly describe your communication style to the interviewer, and be sure to include how you feel it can benefit Safelite.

"My communication skills are strong. I often utilize written communications as a follow-up to verbal instructions. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."

This position will require you to interact with teammates and supervisors who may not always communicate in ways you prefer. Have you ever had a disagreement with a fellow worker or boss? How did you handle it?

"I realize that at times the work can be stressful. I have learned to take people as they are and not let their attitudes or frustrations affect my ability to perform my work. I like to be spoken to in a manner that is affirming or encouraging, but sometimes the stress of a project creates a need for a more direct approach. I try not to take times like this personally. I look forward to being a part of the team and showing you the patience I can display while working."

In the retail and service areas, there are times when things can get stressful. In moments like these, communications between employees or between you and a supervisor may break down. The interviewer needs to know that you will be respectful of others and that you will act professionally even in stressful situations. Assure the hiring manager that you can keep a cool head and not allow the stress of the moment to impact how you relate to your co-workers or boss.

"Every job has its stressful moments. I have learned to focus on the task at hand rather than how someone tells me to do something. Certainly, I don't like being yelled at or screamed at; no one does. But I try to keep calm, act with professionalism, and work with my team to finish the task before us."

At Safelite AutoGlass we have received awards for being a top place to work. What do think that means, and how would you contribute to that kind of culture?

"I really appreciate the way Safelite has been recognized as a great place to work. That means that as a company, you seek to ensure that your employees are treated fairly, praised regularly, and trained correctly. I believe that a company that does these things will be a company people want to work for. I am a quick learner who comes to work with a positive attitude and a desire to be productive. I think that Safelite will find me more than willing to be the best employee I can be."

The interviewer is looking for a couple of main points in your answer. First, they need to assess whether you will make a positive impact on your work environment. Secondly, they would like to know that you have that vision and are willing to channel those skills, traits, and work habits to their organization. This is an opportunity for you to brag on yourself a bit. Be affirming and energetic about sharing how you think you can contribute.

"I want to be a part of a culture that receives such wonderful reviews by current and previous employees. I plan to positively impact your business, very quickly, by being incredibly diligent in my training, getting to know your service offerings in and out, and being an engaged member of your team from day one."

The motto of Safelite is to make a difference and bring unexpected happiness to people's lives. What does that motto mean to you?

"I believe that great people make a difference in the lives of others for the better. I want to bring happiness into the life of someone by helping them fix a problem. Nobody likes driving a car with a busted windshield, and frankly, it can be unsafe to do so. If I can fix that problem in a quick, efficient, and friendly manner, I want to do that. In that way, I a fulfilling the company's motto and making the world a better place."

Every company needs a motto or mission statement to give employees a sense of purpose and direction. The interviewer wants to get your take on the motto and how you might contribute as a team member in fulfilling it. Think about the motto and what it means. Share with the hiring manager the heart of this statement and how you are willing to adopt it as a guiding principle for your work at Safelite.

"I believe that our world is much better when we seek to serve one another. I think that this is what the job at Safelite is all about -service. I am confident that I would be the best choice for this role because I have had years of experience in the service industry. I am qualified, excited, and this has really been my dream company and role for as long as I can remember. I know that I want it more than anyone else, and I have all of the qualifications, plus the biggest heart and work ethic. You won't be disappointed if you choose to hire me."

This position will require you to be able to lift windshields, and carefully place them onto customer's vehicles. Are there any physical limitations that might prevent you from doing so?

"I have no limitations physically in performing the work. I exercise regularly and believe that I can lift adequate amounts of inventory to get the job done correctly."

The interviewer must uncover any limitations that you might have in performing your duties. This is an opportunity for you to be forthcoming and honest about anything that might hinder you from doing your assigned work. Be positive about your ability to perform, but do not lie about limitations. This candor with the hiring manager will avoid embarrassment in the future should an offer of employment have to be withdrawn or cause early termination.

"The only limitation that I have is not to lift over 50 lbs due to a surgery I had several years ago. I should be able to perform any other responsibility that you assign to me. I look forward to having the opportunity."

As a customer service rep, this role at Safelite requires really good phone skills. Share with me any training you have had in this area.

"In my previous position, I was trained on the SCT system, which involved memorizing phone scripts for different situations. I spent several years working with customers of all backgrounds and earned employee of the month several times. I would love to learn what training Safelite offers so that I can improve my skills even more."

Phone skills are a crucial aspect of the position of a customer service representative. The interviewer needs to assess your ability to perform your task, and one way is to ask about previous exposure to this area. Think about times when you were trained on the phone, using scripts or classes to help you know what to say. Be positive about your ability to engage the customer.

"My previous position required 50 cold calls a day, so I am very familiar with making and receiving calls and using scripts to know how to handle situations. I prided myself in helping the customer get their needs met, was always pleasant and patient. The experience taught me how important it is to be positive and a good listener when encountering a guest over the phone. I can hardly wait to contribute to what Safelite has to offer."

Your role as a customer service rep will require a proficiency with computer call systems. Share with me any experience that you have had in this area.

"I have been using the Affinity CRM for years and am very familiar with how most systems operate. I have also received phone training and attended classes, so I have no trouble using scripts if needed. I am a pleasant person by nature, and my customers can sense that over the phone. I look forward to having the opportunity to work in this capacity at Safelite."

Safelite Auto Glass is the claim management system for nearly 50% of the top 30 insurance carriers and 175 fleet and commercial companies. The interviewer must determine how capable you will handle incoming calls and work on the computer for scheduling and other activities. Think about phone and CRM training that you may have been exposed to or trained on. Assure the hiring manager that you are capable and be confident in your ability to learn the system Safelite uses.

"I have used a couple of different CRM systems, but I know that I will need to learn yours. My strongest skill in this area is how I interact with the guest over the phone. I begin with a smile because I want customers to instantly feel the rapport they have with me. I try to be as helpful as I can and ensure that I am listening to their concern. Then I try to work as quickly as I can to meet their need, updating them on my progress as I go along."

Because Safelite AutoGlass provides a service, customer relations is extremely important to us. Share with me a time when you provided great customer service.

"I believe in providing great customer service to every client I come in contact with. I think that it starts with having a great attitude. If I approach the customer with a smile on my face and a pep in my step, that can go a long way to making the customer a raving fan. I also want to work fast but take the time to do the job correctly. In my previous position, I received awards for my customer service skills, and I can hardly wait to apply those qualities to my role at Safelite."

Customer service is the lifeblood of any retail or service company. Safelite AutoGlass is no exception, priding itself on providing clients with employees who are friendly and productive. The interviewer needs to know that you will commit to the customer and always work with guests professionally. Reassure the hiring manager that you are capable of providing top-notch service.

"Great customer service is so needed, and it seems so difficult to find these days. I believe that active listening plays a key role in delivering great customer service. Customers don't call into the center unless they are having trouble. I want to hear their complaint and respond to their needs efficiently and effectively. At my present position, I have been blessed enough to do just that. My phone skills are so strong that I actually train all new hires."

As an employee of Safelite, you will interacting with customers. What are some ways you might build rapport with a guest?

"I worked in my previous job at the counter of a parts store that was constantly busy. I loved interacting with clients and always greeted them with a smile and a hearty welcome. I think that customers love seeing the energy and a bit of pep in the step. I knew the store very well and usually was able to direct the customers right to what they needed. I have strong customer relation skills that I am looking forward to using at Safelite."

"I love having customers in our store. I get excited to help each one because almost every need is different. I think that having a great attitude is the best way to start building rapport. I also think that welcoming them and offering to assist them so that they feel that they have your undivided attention can go a long way."

This job requires that you have adequate transportation to and from the job site. Are there any issues that we should know about.

"I have adequate transportation with my own vehicle and should not have any trouble getting to work on time. I look forward to starting!"

The interviewer needs to know that you can make your scheduled shifts without any issue. Employees with transportation problems are often ones that do not last very long. Reassure the hiring manager that you are committed to making each shift you are scheduled for.

"I have no issues. While it is possible that I might be late if something unforeseen happened, I would commit to being here ready for work whenever I am scheduled to be."

We are in the process of setting up second interviews. What is your availability for another interview?

"Currently, I am available on Monday through Friday, early afternoon, if possible."

Congratulations. If the company asks for availability for a second interview, you have made it past the initial screening. This question can signal two things in the mind of the interviewer. They are satisfied with your ability and want to proceed with the process, or they are unsure of you and want a second opinion. Either way, you should be confident in your ability to handle the responsibility that Safelite will ask of you. Be positive and as flexible as you can be when offering your schedule.

"Recently, I have a pretty fluid schedule, so I can make myself available most any time you prefer. I am very excited to move forward in the process."

This position involves you being able to operate a motor vehicle. Are there any issues that we should know about?

"I have no issues or limitations on my license and would continue my safe driving record when working for the company."

The position of a technician will likely involve you delivering and installing a windshield to a customer's home so that you can perform the repair or replacement. To accomplish this task, you will need to have a valid driver's license. The interviewer is asking this question early on in the process so that if there is an issue, they can not waste anyone's time. this is an opportunity for you to be straightforward and forthcoming about any issue you might perceive.

"I do have a violation on my record, but it happened almost 3 years ago. It did not impact my driver's license, and I have paid the fine and resumed driving. I believe that Safelite will find me a more than capable driver."

In this position you will have exposure to our clients, and will be required to present a good personal appearance. Part of this means you will wear a uniform. Tell me about your experience wearing a uniform for past employers.

"In my previous position, I was required to wear a polo and slacks and steel-toed shoes. I love the fact that a uniform keeps me from having to stress about what to wear. I would be very interested in knowing more specifics about your personal appearance policy."

In a service industry like Safelite, a professional appearance can go a long way toward making a good impression on customers. The interviewer needs to know if there are any issues that are not visible that might prohibit you from wearing a uniform. Often companies have personal appearance standards for tattoos, piercings, and the like. Be forthcoming and open about anything you might perceive as an issue. This is also an opportunity for you to find out what appearance standards are required to avoid future embarrassments.

"In my previous position, we were required to wear a shirt and tie every day. I do have some tattoos on my forearm from when I was in the military. I can keep them covered up with a long sleeve shirt if that is acceptable. I would be very interested in learning about your personal appearance standards and the kind of image you want your employees to project. I am willing to make changes if I need to."

Safelite AutoGlass puts a lot of focus on our local and global impact by supporting social responsibility. What causes do you support and why are they important to you?

"I have always spent time volunteering with local organizations. This includes the animal shelter, the children's hospital, and our local food bank. I believe that no matter how busy we are, we always have time to give back. I have researched the efforts that Safelite AutoGlass puts in when it comes to charity. Your values and interest in your global impact are impressive. It's one of the reasons I am so attracted to your organization."

In today's market, social responsibility on the part of companies is extremely important. Safelite actually pays time for its employees to volunteer in charitable causes. In addition, it offers opportunities for employees to be involved in foundations and support other causes monetarily. Because this is such a part of the company's culture, it is critical that you research Safelite AutoGlass before your interview. Be prepared to discuss the causes you researched and any local charity efforts that Safelite AutoGlass supports. Discuss your own personal values and how they align with the values at Safelite AutoGlass.

"The fact that Safelite AutoGlass puts so much focus on your local and global impact is part of the reason why I applied here. I follow your organization on social media and have seen pictures of the great work you can do. I love the fact that this store involves itself in raising food for the Harvest Food Bank. I am excited for the opportunity to be on board with this!"

At Safelite Auto Glass, we believe in a healthy work life balance. Tell me about what activities you do that help you detox from your work environment.

"I like to camp with my family in the mountains on the weekends. My son and I hike and have seen some wonderful sights. I find that being out in nature or listening to a mountain stream at night from the tent can be a great way to recharge my batteries."

Most companies want to get as much out of you as they can, but some are smart enough to know that balanced employees are happier and more productive. The interviewer is attempting to get you to open up about hobbies or activities you might do to unwind. He is also looking for anything that might consume your time and be a hindrance to your performance. Talk about some of the things you like to do in your off time, but don't dive into too much detail unless asked to elaborate.

"I typically spend time with my children who love to visit museums and go to parks and things like that. My oldest is very nerdy and is studying to be an engineering student. I like helping her build robots and figure things out. My youngest is a painter; she likes to use acrylics and has won several art fairs. I cannot tell you how many of her masterpieces we have hanging from the walls of my home."

Please describe yourself in three words and explain why you chose them.

"I would use three words to describe myself as faithful, determined, and teachable. I chose faithful because I am a loyal employee, and faith is an important part of my life. I am determined because once I start a project, I have to finish it, or I don't feel good about myself. Teachable is just that. I love learning new things, and it gets my blood pumping when I am exposed to new information I know will make me a better person and a more valuable employee."

The interviewer is trying to get to know you further. Your ability to answer this question without hesitation shows confidence and may open up an avenue for further discussion. In addition, it is a wonderful opportunity for you to continue selling yourself. Think about the qualities you possess and share with the hiring manager some of your strengths. Highlight those not discussed previously, and share how these make you a good fit for Safelite Auto Glass. Be confident. You got this!

"I would definitely say father, hard-working, and structured. I chose father because when I am not working, my priority is my family and their welfare. I believe hard-working fits because I am always punctual, and l show up for work when I am scheduled. I believe in giving my employer fair days work for a fair day's wages. Finally, I am a structured individual who likes to plan the work and work the plan. I do not like projects that get out of control because, more than likely, chaos ensues."

Tell me about a time when you took the initiative to improve work related procedures.

"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented, and I enjoyed seeing others take pride in helping our environment."

The interviewer is asking this question to judge how engaged of an employee you will be. Companies know that the more engaged a person is, the more productive they will be. Think about a time when you presented your employer with an idea to improve a work environment or a company policy or procedure. Be positive and energetic when sharing so that your engagement level is clear for them to see.

"In my previous position, I noticed that our written procedures were not exactly how the employees were doing things. I decided to interview the employees and compare them to the written procedures that management wanted to use. We were able to come to a compromise that met all of the safety and quality requirements of the company but still worked a bit faster and easier for the staff. So we were able to save time and money and increase production."

This job will require you to be able to organize insurance receipts and other documents. How are your clerical skills?

"In my previous position, I was responsible for ensuring all invoices and purchase orders were recorded and processed correctly. This meant keeping thousands of different documents straight every day. I loved the work because I am very structured and OCD about keeping the right paperwork in the right folders. I believe that my skills and work habits will be a perfect fit for Safelite."

The job of a customer service representative will also mean that you will handle insurance claims and need to be familiar with various claim forms. Your ability to organize and file will be essential to your success. Think about your work habits and how you were taught to keep things structured while working. Reassure the hiring manager that you are capable of handling complex tasks in an organized manner.

"I do not like things to be out of place. So, over the years, I have had to teach myself how to be more organized and structured. In my previous position, I developed a system of keeping track of customer orders so that each could be referenced and found quickly in case there was a dispute or a question. I believe that I will be able to work with your system as well."

Because Safelite AutoGlass is a diversified organization, we offer a wide range of opportunities for career growth. Share with me some of the qualities you have that might make you a candidate for advancement.

"I saw a few leadership opportunities posted on your company website that seemed very interesting. I believe that my dedication and integrity would lend themselves to exactly what Safelite is looking for in an employee. I want to work my way into a management role. I am very interested in working for Safelite AutoGlass because of the multiple growth opportunities I feel are present. I look forward to proving my capabilities to you."

Safelite loves to promote from within and has received business awards for providing opportunities to women, minorities, and veterans. The interviewer is attempting to confirm that you consider this employment as a career while also providing you a platform for sharing about yourself. Assure the interviewer that you desire a long-term opportunity with Safelite AutoGlass by discussing the career path you would like. Be enthusiastic about the possibility of proving your worth and being considered for advancement.

"In 5 years, I would like to be a manager or a district manager. My enthusiasm for a job well done and my customer relations skills will be invaluable to my success. I look forward to being a trusted member of the Safelite family for many years, should you decide to hire me."

This position will require you to supervise a team of employees. Share with me the qualities of a great leader.

"For the last five years, I have been in a supervisory role at the company I work for. I manage a team of 20, and we work hard to meet our monthly objectives. I believe a great leader cares about his people and empowers each team member to perform to the best of their abilities. I love to cast vision, am good at developing a plan and then coaching people up."

While Safelite prefers to promote from within, they are sometimes forced to hire leadership from outside the company. The interviewer needs to assess your managerial skills and determine if they fit what the company is looking for. Think about the qualities of a great leader, and specifically about the characteristics you possess. Be positive and energetic in sharing the leadership abilities that you possess, highlighting the benefits to Safelite.

"Along with my 5 years working in this industry, I have worked as a manager in a variety of capacities. I love to work leading people. I can take an objective, assign tasks, and empower others to do the work. I believe a great leader has the respect of his team, and you earn that by being an example for others to follow. I look forward to having an opportunity to fill a leadership role at Safelite."

How do you prioritize multiple projects when they all seem equally important?

"I would begin by making a list of all the projects I have to accomplish. Then, I would mark what is urgent or important, trying to consider deadlines and meetings. Finally, I would order each task based on how urgent and important they are. Finish these tasks first. Considering due dates and how long it will take to do each item (also considering how much time you have). I have used this system on more than one occasion, and it seems to be the best way I know of prioritizing the work, so it doesn't overwhelm our staff or myself."

There are times at Safelite when multi-tasking becomes necessary, and you will be forced to prioritize your responsibilities. The hiring manager is looking for familiarity with an organization system, so you don't feel overwhelmed. In answering this question, show that you have a system in place to help you manage projects and time. Consider making a list or designating tasks to other capable departments. Be confident in your capability to get the work done in an effective and timely manner.

"I prioritize based on urgency and time required on the project. I have a list of what needs to be done, by when, and how long I project it will take to accomplish. I am great under pressure, but I try to ensure that I don't get myself or my team into a sticky situation by not allotting enough time for any particular project. That said, I also try to be as effective and efficient as possible and make sure I can use all minutes of a day for a project, so I generally have a few things going at once: I am the lead on some, the delegator on others, and the reviewer on another, for instance. This way, by splitting up the work to the appropriate parties, both I and my team and be the most effective and impactful as possible."

What would you do if a client asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would absolutely try to find the answer for them instead of spouting off an answer I wasn't totally confident was right. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

As in any retail or service industry, there is a lot to learn. The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

"I am a great researcher and do not mind asking for help. If I did not know the answer, I would readily admit it but commit myself to finding the answer. I believe that customers will be patient with you if you are honest and helpful about finding the information you need."

What are your salary expectations?

"Currently, I earn a base of 18 dollars per hour, and I average about 50 hours a week. I also earn a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Safelite offers a competitive salary compensation package. The interviewer knows that a happy employee feels that they are being paid a fair and adequate wage. The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise.

"I am currently making $60,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth. I would be very interested in discussing the salary compensation plan that Safelite AutoGlass offers."

The Safelite company offers a very good benefits package that includes medical, dental and 401k. Share with me some of the benefits your present company offers.

"I am currently employed by XYZ, and they offer medical and dental, but no retirement savings. I pay a sizeable amount for those benefits, so I am hoping Safelite will have a better benefits package. I would be very interested in hearing about exactly what your company offers so that I can have the information I need to make the best decision possible."

Safelite offers a comprehensive benefits package that rivals the best of other companies, which is a big reason they retain quality employees. The interviewer knows that in today's market, benefits are nearly as important as salary concerns. Share with the hiring manager some of the benefits you currently receive. This is an opportunity for you to ask specific questions about what Safelite has to offer so that you can make the best decision for yourself and your family.

"Having a good benefits package is very important to me, and I am curious about what your company has to offer. My previous position offered medical savings accounts or the option of buying into their plan. It was rather expensive, so I hope that I can save some money or get more services for the money I am spending. What are the specifics of your benefits package, if you don't mind me asking."

This position will require you to work with different departments and employees of different companies. Share with me any experience you have had in this area.

"I am a big believer in working with other departments. In my previous position, I was required to work with the accounting department every day to ensure that all invoices and purchase orders were processed correctly. The ladies in the office and I had an excellent working relationship. I learned how important it is to communicate productively, and also how important it is to have a paper trail."

The interviewer needs to know that you are a person who gets along with others and can adapt to different personality types. Think about a time when you were forced to interact with an employee of another department to complete a task. Share with the hiring manager what you might have learned from the encounter and how important good communication can be.

"I had to work with the sales department and also with commercial vendors multiple times a day. I learned to build relationships with those individuals and loved working with them. I learned the value of asking questions to be sure I was giving them the right price quote for the exact part they needed. I believe that I will be a good team player for Safelite."

Describe your working relationship with your previous or current supervisors.

"I get along well with most personalities. My colleagues were great team players. I learned a lot from them. I felt like my time at YZ company helped me to grow as a person. I am looking forward to having a similar experience at Safelite."

The interviewer is asking this question as a way of gauging your ability to work with others. However, be careful. When an employee bad-mouths a former boss or company, it can be perceived as a malcontent or a disgruntled employee. When answering this question, try to highlight positive experiences you have had. Be grateful for the opportunities you have received in your career and indicate that you are enthusiastic about working in a culture like Safelite.

"In my previous position, I had to learn to vary my communication style so that I could perform my tasks. I am grateful for what I learned, and I believe that these new skills can only help me be a better person. I am anxious to work for Safelite and applying my skills to help the company be the best it can be."

Tell me about a time that you have helped a co-worker accomplish an important goal.

"Last quarter, we hired someone who ended up struggling significantly in performing what was expected. I sat him down, and together we realized that he didn't understand the product. We spent a few hours together over that next week learning. In the end, his sales increased by 64%, and he was significantly more confident. It helped the team morale as well. Even I benefitted from the refresher course, so it made me a better employee, too."

One of the core values of Safelite is teamwork. The interviewer needs to know that you are the type of employee who will work well with others. Assure the interviewer that you are always willing to keep the team, or company as a whole, as a priority so that you can make the best contribution possible.

"One of my coworkers was fundraising for a particular cause that was close to his heart. I suggested that we start an office-based 50/50 draw, where our team could contribute financially in hopes of winning part of the pot. Our clients became involved as well, and we had a lot of fun. He was able to raise the funds needed, and it ended up being a great team-building exercise as well."

At Safelite, you will be responsible for handing customer transactions. When have you shown great integrity at work?

"In my last position, I was responsible for the cash deposit daily. There was never a discrepancy in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee. I am looking forward to bringing that same diligence to my role at Safelite Auto Glass."

The interviewer must assure the company that new hires are dependable and trustworthy. Integrity is best displayed through honesty and consistent moral values. Think about times when you have had to handle currency and customer transactions. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

"I believe that integrity is an important part of my personality. I was raised to be honest, dependable, and a person of conviction. I have had to handle multiple customer transactions in the past, so my math skills are excellent. I like for every transaction to be right and would never shortchange or steal from the cash box. I am looking forward to working with Safelite."

Part of your responsibility at Safelite will be handling customers private information. Tell me about a time when you had to safeguard a customer's information.

"I was responsible for taking customers' information and credit history in my previous position. I was cautious not to leave the documents exposed or out where others had access to it. I believe that customers appreciate your attempts to keep their personal information private."

Having access to private information will possibly be a part of your new responsibilities should Safelite decide to hire. Your ability to safeguard this information will be important as you perform your position. The interviewer needs to know that you will take this responsibility seriously. Share with the interviewer your willingness to do everything necessary to safeguard any information given to you.

"I have been responsible for conducting interviews with customers in the past and at times had to record their statements and private information. I believe that every company has a sacred trust to ensure it is handling sensitive material properly. I have had training in this area and would bring this same sensitivity to my present work should Safelite decide to employ me."

At Safelite, a focus for us is to have a safe work environment. What might you do it you noticed a team member taking a short cut or working in an unsafe condition.

"I am used to working with goggles and other kinds of safety equipment. In my previous job, we were required to take an OSHA course every six months. I even had to teach it a few times. I am very aware of how important it is to work in a safe environment."

Like any retail or service industry, certain insurance and OSHA safety regulations are required to be followed. The interviewer needs to know that you will be mindful of all policies and procedures that are in place for your protection. Assure the hiring manager that you have had experience in OSHA guidelines and are more than willing to warn or confront unsafe conditions that you encounter so that everyone can perform their job safely and efficiently.

"Every day is an opportunity to do our jobs safely. If I found an unsafe condition in the shop, I would attempt to correct it. If not, I would warn others about the area, and inform the manager about it, so that the situation could be addressed quickly before someone got hurt."

Safelite AutoGlass Interview Questions

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1. I am sure that you may have questions that you would like answered. What items about the position can I clarify for you?
2. Safelite is a company that wants to advance and promote employees education by providing opportunities for additional paid training. Does this interest you?
3. Safelite AutoGlass is the largest repair company for auto glass in the country, how familiar are you with what we do?
4. Clear communication is key to our success at Safelite AutoGlass. Share with me what you believe good communication consists of.
5. This position will require you to interact with teammates and supervisors who may not always communicate in ways you prefer. Have you ever had a disagreement with a fellow worker or boss? How did you handle it?
6. At Safelite AutoGlass we have received awards for being a top place to work. What do think that means, and how would you contribute to that kind of culture?
7. The motto of Safelite is to make a difference and bring unexpected happiness to people's lives. What does that motto mean to you?
8. This position will require you to be able to lift windshields, and carefully place them onto customer's vehicles. Are there any physical limitations that might prevent you from doing so?
9. As a customer service rep, this role at Safelite requires really good phone skills. Share with me any training you have had in this area.
10. Your role as a customer service rep will require a proficiency with computer call systems. Share with me any experience that you have had in this area.
11. Because Safelite AutoGlass provides a service, customer relations is extremely important to us. Share with me a time when you provided great customer service.
12. As an employee of Safelite, you will interacting with customers. What are some ways you might build rapport with a guest?
13. This job requires that you have adequate transportation to and from the job site. Are there any issues that we should know about.
14. We are in the process of setting up second interviews. What is your availability for another interview?
15. This position involves you being able to operate a motor vehicle. Are there any issues that we should know about?
16. In this position you will have exposure to our clients, and will be required to present a good personal appearance. Part of this means you will wear a uniform. Tell me about your experience wearing a uniform for past employers.
17. Safelite AutoGlass puts a lot of focus on our local and global impact by supporting social responsibility. What causes do you support and why are they important to you?
18. At Safelite Auto Glass, we believe in a healthy work life balance. Tell me about what activities you do that help you detox from your work environment.
19. Please describe yourself in three words and explain why you chose them.
20. Tell me about a time when you took the initiative to improve work related procedures.
21. This job will require you to be able to organize insurance receipts and other documents. How are your clerical skills?
22. Because Safelite AutoGlass is a diversified organization, we offer a wide range of opportunities for career growth. Share with me some of the qualities you have that might make you a candidate for advancement.
23. This position will require you to supervise a team of employees. Share with me the qualities of a great leader.
24. How do you prioritize multiple projects when they all seem equally important?
25. What would you do if a client asked you about a product or service and you were unsure of the answer?
26. What are your salary expectations?
27. The Safelite company offers a very good benefits package that includes medical, dental and 401k. Share with me some of the benefits your present company offers.
28. This position will require you to work with different departments and employees of different companies. Share with me any experience you have had in this area.
29. Describe your working relationship with your previous or current supervisors.
30. Tell me about a time that you have helped a co-worker accomplish an important goal.
31. At Safelite, you will be responsible for handing customer transactions. When have you shown great integrity at work?
32. Part of your responsibility at Safelite will be handling customers private information. Tell me about a time when you had to safeguard a customer's information.
33. At Safelite, a focus for us is to have a safe work environment. What might you do it you noticed a team member taking a short cut or working in an unsafe condition.

Safelite AutoGlass Interview Questions

1. I am sure that you may have questions that you would like answered. What items about the position can I clarify for you?

2. Safelite is a company that wants to advance and promote employees education by providing opportunities for additional paid training. Does this interest you?

3. Safelite AutoGlass is the largest repair company for auto glass in the country, how familiar are you with what we do?

4. Clear communication is key to our success at Safelite AutoGlass. Share with me what you believe good communication consists of.

5. This position will require you to interact with teammates and supervisors who may not always communicate in ways you prefer. Have you ever had a disagreement with a fellow worker or boss? How did you handle it?

6. At Safelite AutoGlass we have received awards for being a top place to work. What do think that means, and how would you contribute to that kind of culture?

7. The motto of Safelite is to make a difference and bring unexpected happiness to people's lives. What does that motto mean to you?

8. This position will require you to be able to lift windshields, and carefully place them onto customer's vehicles. Are there any physical limitations that might prevent you from doing so?

9. As a customer service rep, this role at Safelite requires really good phone skills. Share with me any training you have had in this area.

10. Your role as a customer service rep will require a proficiency with computer call systems. Share with me any experience that you have had in this area.

11. Because Safelite AutoGlass provides a service, customer relations is extremely important to us. Share with me a time when you provided great customer service.

12. As an employee of Safelite, you will interacting with customers. What are some ways you might build rapport with a guest?

13. This job requires that you have adequate transportation to and from the job site. Are there any issues that we should know about.

14. We are in the process of setting up second interviews. What is your availability for another interview?

15. This position involves you being able to operate a motor vehicle. Are there any issues that we should know about?

16. In this position you will have exposure to our clients, and will be required to present a good personal appearance. Part of this means you will wear a uniform. Tell me about your experience wearing a uniform for past employers.

17. Safelite AutoGlass puts a lot of focus on our local and global impact by supporting social responsibility. What causes do you support and why are they important to you?

18. At Safelite Auto Glass, we believe in a healthy work life balance. Tell me about what activities you do that help you detox from your work environment.

19. Please describe yourself in three words and explain why you chose them.

20. Tell me about a time when you took the initiative to improve work related procedures.

21. This job will require you to be able to organize insurance receipts and other documents. How are your clerical skills?

22. Because Safelite AutoGlass is a diversified organization, we offer a wide range of opportunities for career growth. Share with me some of the qualities you have that might make you a candidate for advancement.

23. This position will require you to supervise a team of employees. Share with me the qualities of a great leader.

24. How do you prioritize multiple projects when they all seem equally important?

25. What would you do if a client asked you about a product or service and you were unsure of the answer?

26. What are your salary expectations?

27. The Safelite company offers a very good benefits package that includes medical, dental and 401k. Share with me some of the benefits your present company offers.

28. This position will require you to work with different departments and employees of different companies. Share with me any experience you have had in this area.

29. Describe your working relationship with your previous or current supervisors.

30. Tell me about a time that you have helped a co-worker accomplish an important goal.

31. At Safelite, you will be responsible for handing customer transactions. When have you shown great integrity at work?

32. Part of your responsibility at Safelite will be handling customers private information. Tell me about a time when you had to safeguard a customer's information.

33. At Safelite, a focus for us is to have a safe work environment. What might you do it you noticed a team member taking a short cut or working in an unsafe condition.