32 Safaricom Limited Interview Questions & Answers
Below is a list of our Safaricom Limited interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How can Safaricom Limited motivate you, as a leader?
How to Answer
Your motivation may be that the idea of success and achievement drives you. Perhaps you are working towards career advancement. Take some time to think about what truly motivates you.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I believe that the Safaricom Limited purpose and culture are organically motivating. When you know that the work you do is ultimately designed to change people's lives for the better - giving them access to their community, education and health care resources like never before - that seems like a very powerful motivator. I believe that I am also highly intrinsically motivated. However, I am often encouraged by verbal recognition of my impact, along with compensation-based rewards. Being a leader comes naturally to me, so I don't find it an onerous task. My competitive side keeps me motivated as well."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"In a competitive industry, I want to work for the best and with the best. I am motivated by a company that sets high performance standards, and by colleagues who work hard to meet them. Specifically related to Safaricom Limited, I would be motivated by the lofty goals the company has set for itself - changing lives for the better in the communities it serves. I believe this focus has created the vibrant, innovative culture at Safaricom Limited that would help me thrive - I love being challenged by my peers to deliver my very best work on behalf of our customers. I believe that a purpose-driven company attracts the kind of dedicated, thoughtful and global-minded peers that would help me do my best work."
Written by Michelle Clark
2. We put great effort into being the best in the rapidly changing telecommunications industry. In your opinion, what can Safaricom Limited do to remain competitive?
How to Answer
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you - this is a great chance to show what you've learned through your research of the company.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I think you're exactly right; the telecommunications industry changes at almost the speed of light! So you have that challenge, and you also have the challenge of a potential gap between the opportunities and services you can provide in Kenya and the number of people who are appropriately trained to take advantage of them. I think one of the smartest things you're doing is Safaricom Academy, which steps in to provide appropriate education and training to fill that gap. That guarantees that as new innovations from Safaricom Limited become available, there's a generation of tech-savvy entrepreneurs who can use those innovations to better the human condition."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"This is an important question - while Safaricom Limited enjoys tremendous success and recognition in the telecommunications industry, it's important to keep striving for improvement and to better meet customer needs. One of the most important things Aveda can do along these lines is to keep engaging its customers - survey them, talk to them, engage them in brand ambassadorship so that those who are close to and love your brand can have a direct line to let you know what they need next. The many community-focused organizations and activities Safaricom Limited is involved in can provide tremendous opportunity for this type of engagement."
Written by Michelle Clark
3. What are your career aspirations beyond this job at Safaricom Limited?
How to Answer
Everyone has some dream or aspirations on where his/her career could go. Openly share with the interviewer where you'd like to see your job with Safaricom Limited take you. Be sure to include how you feel Safaricom Limited would fit in with those specific aspirations.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I have some pretty lofty career goals, and I also want to make a positive difference in the world. After researching Safaricom Limited and learning more about this position, I feel that this role fits with my future aspirations and allows me to do both. I would love to see myself promoted based on my hard work and results, eventually managing a team of my own. I believe there are many opportunities for advancement and professional development as Safaricom Limited continues to grow and transform lives."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"This particular position is a goal that I have set my sites on for quite some time. I believe it is the next step in a long and fulfilling career in the telecommunications industry. The industry leadership that Safaricom Limited offers, combined with its higher purpose and its emphasis on continued education, is immense for me, and I feel confident I will gain skills in this role that will make me successful and professionally fulfilled."
Written by Michelle Clark
4. The telecommunications market is crowded and competitive - tell me about what stands out to you about Safaricom Limited as a potential employer.
How to Answer
This is your chance to showcase the research you've done and what you know about Safaricom Limited, along with connecting that knowledge to your own goals and passions so that you become memorable to the interviewer. Try to take your knowledge of the company and add a personal connection.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I've researched Safaricom Limited, and I'm very attracted to what I see. The company is a true innovator in Africa and has made a name for itself by literally transforming the lives of the people to whom it provides services. In addition, I feel that the level of commitment to sustainability and empowerment that the company shows syncs well with my own desire to do work that ultimately benefits the greater good."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Everything the Safaricom Limited brand stands for speaks directly to my own personal mission and values. This company was built on the idea of transforming lives and catalyzing powerful economic growth in Kenya. I'm drawn to purposeful work that serves a higher goal than simply bolstering a bottom line - not many of your competitors can boast that kind of purpose. From education and healthcare to food deliveries, Safaricom Limited is making its country better every day through innovative technology, and I'd love to be part of that."
Written by Michelle Clark
5. What excites you?
How to Answer
Every hiring manager wants to know how to keep you best motivated and excited about the job and about the company's brand. Talk to the interviewer about what excites you and keeps you happy at work.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I'm excited about making a difference in the world through my work, and that's what attracts me to Safaricom Limited. I love your mission to empower Kenyans with the right tools for economic growth. That's using your powers for good. I'm excited by the thought that the work I can do applying my own skills, background and education can help people get better access to each other, to education, to health care, to the things that improve their day-to-day lives."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I get excited when new challenges are presented in the workplace. One of my favorite personal/business challenges is balancing healthy business growth with environmental sustainability - I believe the two are not mutually exclusive. I understand that Safaricom was the first Kenyan company to integrate sustainability deep into the core of its every business decision, and I'm excited about continuing that progress toward its Transforming Lives agenda."
Written by Michelle Clark
6. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
How to Answer
Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I can't imagine working within the communications service industry without being comfortable problem-solving and brainstorming various scenarios. I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is smart to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B - or C or D - is always ready to go."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to make sure Y happens. It takes out the uncertainty at the moment and better prepares everyone to adapt if a problem should arise. Based on what I've researched about Safaricom's commitment to innovation and ambition, I believe this quality would be an outstanding fit for your current team."
Written by Michelle Clark
7. When have you shown a willingness to learn a new method or new approach to solving a problem?
How to Answer
It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"When our company came under new management last year, many new methods and policies were implemented. As a result, I was able to learn many new approaches to our challenges in sales and customer management. Ultimately, they were very effective, and I enjoyed the process of taking a different approach and trying something innovative. Considering the lightning pace of your industry, I'd imagine that all Safaricom Limited employees are comfortable with complexity and a swiftly changing landscape; I'd welcome that challenge as well."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I'm very open to learning new skills and approaches, and I believe that openness will fit well within the Safaricom Limited culture. Recently, my current company switched to an SAP system that I was not familiar with. Rather than let myself get lost, I enrolled in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn. In addition, I was able to share with colleagues new ways to employ the system to solve some of their day-to-day business challenges."
Written by Michelle Clark
8. Safaricom Limited encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
How to Answer
Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining Safaricom Limited.
Written by Michelle Clark on August 23rd, 2018
1st Answer Example
"For a company committed to innovation and transforming the day-to-day lives of the people it serves, it is entirely reasonable that you support continuing education. How else will your team be able to stay at the forefront of technological advances? I am a huge proponent of professional development and continuing education, myself. At my current employer, we have to stay current in our industry in order to keep up with the fast pace of change and innovation - much like Safaricom Limited. Our company recently offered the Sandler Sales program to anyone in the company who was interested. I took this workshop and really enjoyed it - plus, my sales increased by 23 percent."
Written by Michelle Clark on August 23rd, 2018
2nd Answer Example
"Last year, I worked toward my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills, and I'm confident that the PM certification is a strong addition to my already existing management skill set. I believe strongly that it's important for employees to seek training and professional development opportunities in order to make sure they're not only competitive, but also adding the best possible value to their organizations. For a purpose-driven organization like Safaricom Limited, this means a workforce at the top of their game, with the best training possible to achieve the mission of connecting people across Kenya and beyond."
Written by Michelle Clark
9. If you were given a choice, which work related task would you leave for last? Why?
How to Answer
Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a particular responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets; that's the most energizing and satisfying to me, so completing tasks related to documentation during business hours often feels like a distraction from business development. I do understand the importance of appropriate documentation; I just prefer to save it for after the workday."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I think it's natural to want to save the hardest or most demanding tasks for last, so I make a conscious effort not to do that. I try to review my to-do list each morning and pick the most difficult task on the list to complete first. That way, I feel a tremendous sense of accomplishment, and it's a nice confidence boost as I move on to tasks throughout the day that aren't quite as challenging. In this way, I also believe I could make a more meaningful contribution to the Safaricom Limited team."
Written by Michelle Clark
10. When a major problem arises, what is your first reaction?
How to Answer
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Safaricom Limited.
Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I know that Safaricom Limited emphasizes speed and simplicity, so remaining calm when a problem arises is key. When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Forging a new path and literally changing lives of people within previously unconnected communities is bound to bring with it some challenges and bumps along the way. The important thing is to remain calm and carefully discuss scenarios with the team in order to brainstorm possible solutions. I love that Safaricom Limited's culture encourages team members to trust one another and to support decisions once made; that will be key when deciding which path forward during a crisis."
Written by Michelle Clark
11. Give me an example of a time when you had to troubleshoot to solve a problem.
How to Answer
Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution.
Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I know is is a particularly valuable skill at Safaricom Limited, given your commitment to speed and simplicity on behalf of your customers. That should translate to your internal groups as well. One quick example: last week, while working in our new SAP system, I received a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset on my system. Then, I referred to the user guide for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling the support line and waiting on hold. It felt like a major accomplishment!"
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"We do not have an IT department in my current office, so whenever a technical issue arises, I am the person my team calls for help. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT-related forums are often my best friend, and with some time and research, I've been able to solve the issues my team brings to me. I believe that this willingness to jump in and experiment with solutions fits well with the innovation and willing to take risks for the greater good encouraged at Safaricom Limited."
Written by Michelle Clark
12. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
How to Answer
Do you use your creative mind with your colleagues to discuss ideas and systems in the workplace? Talk to the interviewer about how you have used creative thinking in the workplace and how this will benefit Safaricom Limited if hired.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"Based on your culture and focus on innovation, I believe that this is an important ability for Safaricom Limited's teams to have. I currently have a policy with my team that if they have an innovative and helpful idea they can bring it to me at any time. If their idea or system is something that I think could work, we then create a plan, and sometimes even a prototype, together to present to our head office. This policy has generated some powerful ideas in our office over the past three years including a work-share program and some health and safety initiatives. I would relish the opportunity to brainstorm and ideate with Safaricom Limited colleagues to provide elegant, real-world options and solutions that help transform how the world communicates."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I think it is important to discuss work with colleagues in a collaborative nature to encourage all types of ideas to come forth. Often, when people put their heads together, they will create something better than one individual could have done alone. I'm a big fan of the improv comedy philosophy of 'Yes, and,' in which team members always say, 'yes' to one another's ideas and then try to build on them to make them more viable. I believe this will be a positive addition to Safaricom Limited's focus on solving real-world, complex technical and business problems. "
Written by Michelle Clark
13. We appreciate innovative thinking at Safaricom Limited. When have you created a new product or service?
How to Answer
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"Its commitment to innovative thinking is one of my favorite things about Safaricom Limited and I'd relish the opportunity to show my own innovation. In my previous role I was fortunate enough to introduce my company to the idea of a 'gold level' priority service where, in addition to our general customer service program, we added other options for our highest-yielding customer segments. Our customer base responded enthusiastically, and we were able to grow several accounts because of the extra attention. In fact, we kept the program running for a few years."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in college. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. This was a positive experience for me at a very early age, so it has encouraged me to be mindful of opportunities and not afraid to raise my hand to express an idea or try something new; I believe this kind of initiative and willingness to take a risk would fit well within Safaricom Limited's culture of purpose, trust and growth."
Written by Michelle Clark
14. What do you know about the culture at Safaricom Limited?
How to Answer
Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration of how the company culture at Safaricom Limited will work for you.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I would first describe the culture at Safaricom Limited as purpose-driven, which is very attractive to me. The company started with a very simple mission: to improve the lives of people in Kenya. That mission has led to greater connectivity and access to basic elements like health care and education that didn't exist just a few years ago. That means that everyone on the Safaricom team can come to work every day knowing that the ultimate impact of his/her work is the literal transformation of communities and the betterment of Kenya. That's extremely meaningful."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"While researching Safaricom Limited, I was delighted to learn that the company shares so many of my own values - especially the belief that technology can be used to truly make the world a better and more connected place. I also love the culture's focus on sustainability and giving back to the community through everything from corporate sponsorships and your foundations to the 'This is my Kenya' social media campaign."
Written by Michelle Clark
15. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
How to Answer
Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The interviewer would like to know if your work style will be a fit with Safaricom.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"Certainly, completing routine, day-to-day tasks is easier, in the sense that it's more predictable and less stressful, but I also believe it doesn't allow one to grow very much professionally. I believe the best environment is a mix of both - enough day-to-day that one can perfect an approach to those tasks, combined with enough complexity and uncertainty to allow for collaboration, problem-solving and intellectual challenge. Since Safaricom Limited describes its work culture as enterprising, innovative and willing to take risks to grow, I feel confident the work day will provide enough challenge!"
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I like to have a bit of both, honestly. I have a general schedule that I follow in the morning including a team huddle, setting objectives for the day, following up with clients, and then setting new meetings with prospects. That said, the in-between of that framework is always pretty unpredictable. In sales, you never know what might happen, especially when selling a product, as I do. More often than not, there is some challenge or drama throughout the day (or 20), so that variety keeps me on my toes, engaged and excited."
Written by Michelle Clark
16. If Safaricom Limited hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Safaricom Limited.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."
Written by Michelle Clark
17. Tell me about a time when you improved communication between yourself and a co-worker or client.
How to Answer
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Safaricom Limited.
Written by Michelle Clark on August 23rd, 2018
1st Answer Example
"I know that Safaricom Limited is committed to connecting people and empowering economic growth, so I can see how strong communications skills are imperative. In my current position, I have one particular client who is a very brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Safaricom Limited, especially with its focus on an open, interactive culture."
Written by Michelle Clark on August 23rd, 2018
2nd Answer Example
"Good communication is really important to me, and a skill that seems to get at the heart of Safaricom Limited's mission of using technology solutions to create opportunities. I once had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed, and I followed each call with a status report so that the conversation was documented. I believe this process would work nicely for Safaricom Limited as well."
Written by Michelle Clark
18. Tell me about a time when you undertook a project that demanded a lot of initiative.
How to Answer
This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to also emphasize the outcome.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I'm drawn to this piece of the Safaricom Limited culture: its focus on ambition and innovation for a higher purpose, and believe I can exemplify these qualities. For example, my current team recently had a major inventory count requested of us by the corporate head office. At the time, our manager was away on vacation. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule so that everyone knew what was expected of them, and we completed the project three days ahead of schedule! It was a great success."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Safaricom Limited's focus on employee empowerment, innovation and making a positive difference are some of the most attractive aspects of this position. I often display initiative in my current position; for example, my current organization recently switched over its entire leadership team at the same time we were updating our team's compensation plan, so it was a lot of organizational change for the team to process. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, on top of my day-to-day responsibilities, demanded strong time management skills, organization and initiative. However, I was able to guide our associates through a seamless compensation transition while gaining strong feedback on leadership changes."
Written by Michelle Clark
19. Work volumes can become very high at Safaricom Limited. How do you handle a larger than average workload?
How to Answer
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"You don't transform lives through technology without taking on an ambitious workload, so I'd expect nothing less from Safaricom Limited. When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stressing out about the multitude of tasks ahead of me. I also love the satisfaction of being able to cross things off my list!"
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Whenever I feel overwhelmed, I try to take a few deep breaths, review my list of tasks, and concentrate first on those that are of highest strategic priority to the organization - in other words, the tasks most likely to positively affect the company's bottom line. For Safaricom Limited, that also includes global expansion and innovation that provides outstanding customer satisfaction. If I can put my highest expenditure of resources there, I'm more likely to make a positive impact on the organization overall. "
Written by Michelle Clark
20. At Safaricom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
How to Answer
The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.
Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
" I love this piece of the Safaricom Limited culture - the company is literally transforming lives, which can't happen without some level of risk. I love that leadership urges employees to be bold, to fall fast and scale fast, and I can definitely get on board with calculated risk. For example, last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith. I believe this makes me a good fit for the Safaricom Limited culture and its emphasis on taking risks in order to grow, both for oneself and for the company."
Written by Michelle Clark
21. At Safaricom Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
How to Answer
Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit monthly goals. All of these scenarios are great examples to draw on.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I believe I have always grown from the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others. One of the things I've loved learning about Safaricom Limited during my research is how the organization specifically calls out empowerment and coaching as part of its leadership standards - I believe I will fit this well."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
Written by Michelle Clark
22. At your current or former place of employment, how important was communication and dealing with others?
How to Answer
Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on team communication and appropriate documentation. The company was committed to upholding the body of research that shows that teams who communicate better also perform better. Because of this, I feel confident in my prior training and am sure that my communication skills are solid."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I currently do not enjoy a healthy level of team communication in my workplace - communication skills are neither required nor modeled by our management team. This is part of the reason I am seeking new employment. I highly value clear communication and believe I do my best work within teams who are highly communicative and collaborative. How do you encourage strong communication among employees here at Safaricom Limited?"
Written by Michelle Clark
23. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
How to Answer
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"This happens so easily when people are involved! I recall one instance where I misread an email from one of my team members. The tone was unclear, and I read it as sarcastic rather than in the positive tone my team member intended. After a tense conversation, the employee clarified her intention, and I learned that I was mistaken. She and I agreed to pay closer attention to email tone and to err on the side of positivity to avoid a similar situation in the future. Considering Safaricom's focus on speed of innovation, customer satisfaction, and a trusting and authentic team culture, I can see how this is an important quality for your employees to display."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"This can be a major hardship for any team, and I appreciate Safaricom Limited's commitment to internal communication, collaboration, authenticity and trust among its team members. My current team recently suffered a missing link in communication with one of our vendors, whom we engaged with to complete a large service contract. We did not clearly communicate a change in the agreement, which affected the way the company executed against the contract, costing my team wasted time and resources. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
Written by Michelle Clark
24. Would you say you are a better oral or written communicator?
How to Answer
In which manner do you prefer to communicate - oral or verbal? Discuss your preference with the interviewer and support your answer.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I believe both oral and written communication are important for business success, and each has its strengths. I feel confident in both - in-person communication can be valuable for reading facial expressions, body language, etc., while written communication is ideal for establishing a record of important information. Over the course of my career, I've tried very hard to hone skills in both areas so that I'm a well-rounded, strong communicator."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I do not lean one way or another when it comes to oral or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always refer back to written communication for reference."
Written by Michelle Clark
25. How do you handle communicating bad news to a fellow worker or subordinate?
How to Answer
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons; it's better that the employee learn and grow from that knowledge. I believe this approach would integrate well with Safaricom Limited's focus on trust, authenticity and humanness within its team environment."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"Overall, I want my team members to trust me and to know where they stand. I try to be very direct with my communication skills. While showing empathy is always important, I try not to be over-emotional when sharing non-ideal information with team members - most news of this nature is fact-based and can be presented calmly and rationally. A sense of optimism can also help. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a positive solution."
Written by Michelle Clark
26. Tell me about your experiences giving presentations in front of large groups.
How to Answer
Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Safaricom Limited.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"Considering the importance Safaricom Limited places on partnerships in order to bring more services to Kenyan citizens, the ability to present and garner support from a variety of groups will be imperative for success. In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker, and I would be proud to present on behalf of Safaricom Limited and its important mission."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I do not have a lot of experience in presenting to large groups, but I do present regularly to groups averaging around 4 to 6 people. I am a confident speaker in that setting and am sure that I could present in front of many people - I'd be happy to take on that challenge on behalf of helping Safaricom Limited bridge critical gaps in society through technology."
Written by Michelle Clark
27. How would you describe your written communication skills?
How to Answer
Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I would describe my written communication skills as very strong. Writing has always been a passion of mine on a personal level, and I appreciate the importance of expressing oneself clearly, succinctly and without error in a business setting. That's a tremendous piece of building one's professional reputation. I have studied communication, writing and journalism at the university level and feel confident I could represent Safaricom Limited well in my written correspondence."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"My written communication skills are solid. I often utilize written communications as a follow up to meetings or other in-person interactions. These meeting notes provide a reliable resource for associates to go back to and reference, plus might answer any questions that come up along the way. I believe the ability to express oneself clearly and confidently in writing is key for business success."
Written by Michelle Clark
28. What experience do you have using team-based messaging applications?
How to Answer
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"Considering Safaricom Limited's commitment to making people more connected, empowered and productive, I can see how this is an important question. I have used a variety of team-based messaging applications - they are powerful tools for encouraging and organizing team communication. I am most familiar with Slack, Apple Messenger and Google Hangouts Chat. Most of these programs are fairly user-friendly and intuitive, so I feel confident that no matter which system you use, I can pick it up very quickly."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. I would be eager to learn whatever tools would be necessary in order to contribute to the kind of team culture Safaricom Limited aspires to - one that communicates clearly, straightforwardly and coherently."
Written by Michelle Clark
29. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
How to Answer
Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I believe the first few weeks of any new posiation should be devoted to listening and understanding the culture, landscape, needs and expectations of team members and colleagues. I'm very excited about Safaricom Limited's purpose-driven and collaborative culture, and would be eager to start meeting as many colleagues as I could. In previous positions, I have found 'listening tours,' valuable, in which I schedule coffees, lunches or short meetings with as many colleagues as possible during the first few weeks to discuss their challenges, successes and expectations for the position. This sets us up as collaborators from the very beginning."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications. Also important, I try very quickly to show an interest in their lives outside of work - who they are, their hobbies, their families, etc., so that it's clear that I value them as individuals, not just as professional roles. This approach seems to mesh well with Safaricom's clearly stated value of a team-centered, trust-focused and supportive environment."
Written by Michelle Clark
30. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
Others don't always communicate with you in the style that you would prefer. Talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you.
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"When I consider the fact that Safaricom Limited has a clearly stated expectation of communicating clearly, straightforwardly and coherently, I feel confident that this won't be much of an issue. But whenever I have had a supervisor who does not properly communicate with me, I first try to learn their style of communication and emulate it. I also try to ask a lot of questions and document instructions in writing as much as possible in order to make sure I'm understanding."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I try to be independent and find as many answers as possible on my own. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask. I also try to repeat instructions just to verify that I'm hearing and interpreting what the supervisor really wants. If I'm really having trouble getting the information I need, I may also proactively schedule a meeting with my supervisor to discuss. I believe this approach would fit well within Safaricom's culture of trust, support and consistency."
Written by Michelle Clark
31. Tell me about a time when your communication skills greatly benefited your team.
How to Answer
Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Safaricom Limited?
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"With the purpose of transforming lives, there's no question that teams at Safaricom Limited must work together and communicate seamlessly. There's a lot of great research available showing that teams that communicate well are able to complete projects in a quicker and more efficient way than those who don't communicate well. They also are more accurate in their work. This is the kind of teamwork I try to encourage among my colleagues - I believe in regular touch-base appointments - both for the whole team and for individual members - plus regular written communication that can be archived and accessed at a later date for clarity."
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success! One of my favorite findings, when researching Safaricom Limited, was the fact that employees are encouraged to make a difference, each with his/her unique talents. I consider communication one of my greatest talents, and would be energized by the opportunity to put it to use for Safaricom Limited's mission of transforming lives."
Written by Michelle Clark
32. We value communication at Safaricom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
Written by Michelle Clark on August 21st, 2018
1st Answer Example
"I love that Safaricom Limited clearly communicates the expectation that its team members communicate clearly, straightforwardly and coherently. Largely because of my own personal and professional communication style, I believe I could be a good fit here. My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with Safaricom Limited's communication values. "
Written by Michelle Clark on August 21st, 2018
2nd Answer Example
"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure. I love that Safaricom Limited places such a high priority on collaboration and communication among team members, which is a testament to its transformational and innovative culture."
Written by Michelle Clark