31 RingCentral Interview Questions & Answers
1. What do you know about RingCentral?
How to Answer
Your answer should demonstrate that you have done your research on RingCentral and have an understanding of the challenges RingCentral faces, the goals they're trying to achieve, and the market in which the company operates.
1st Answer Example
"I've always been inspired by what RingCentral has achieved. The remarkable growth and the overwhelmingly positive press has always made RingCentral stand out in the telecommunications industry. I know that you have been in business for XX years and that you've seen an XX% growth in the past 18 months due to your innovation and focus on a progressive culture. I am excited to work with such a progressive company."
2nd Answer Example
"Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. From my research, I find that you are very involved in the community and put a lot of efforts into developing your employees."
2. Why do you want to work for RingCentral?
How to Answer
The interviewer wants assurance that your values align with the values and vision of RingCentral. Assure the interviewer that this role would be a progressive step in your career and be sure to express your excitement!
1st Answer Example
"I have always appreciated the values at RingCentral and the way you treat your customers. RingCentral shows consistency in branding and your commitment to putting the customer first is a rare find. This commitment is very much in line with my customer service philosophy and the type of culture I am looking for in my next opportunity."
2nd Answer Example
"I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me. In addition to all of this, I want to work for your company because you offer the growth, development, and leadership opportunities for which I have been looking. I see a long-term fit here which is important to me."
3. Describe your knowledge of Agile project management. How does it differ to other project management methodologies?
How to Answer
The interviewer would like to see that your knowledge is strong enough that you can compare project management methodologies. Discuss your current knowledge of Agile project management.
1st Answer Example
"Most of the projects I've been part of have used Agile methodology. In my opinion, Agile project management gives greater flexibility to pivot without requiring substantial changes and reworking. The risk is also reduced as the project is completed in iterative steps, with testing along the way, rather than waiting until the end of the project."
2nd Answer Example
"I have not been part of many projects that use the Agile methodology so my understanding could be stronger than it currently is. From my understanding, Agile encourages more of a collaborative environment with faster response time. In my current position, we more often utilize XPM, Extreme Project Management. This choice is because many of our projects are short with a tight deadline and XPM is most effective for those types of project plans."
4. When have you given back to the community?
How to Answer
The interviewer would like further insight into how altruistic you are. Give the interviewer at RingCentral a deeper insight into your values by discussing the ways that you give back. Perhaps you volunteer at a local charity, donate a portion of your paycheck to a specific organization, clean up around the parks on the weekend, or help your family with their needs. Be sure to use a recent example as you do not want to lean on volunteer experience from 12 years ago.
1st Answer Example
"Being an active participant in my community is second nature to me. There are a lot of people who are much less fortunate than I am and it's important for me to set a good example for my kids. When I was younger, I loved to travel, particularly in South East Asia where I volunteered with Habitat for Humanity. More recently I support my kids to sponsor a child. I also think it's great that RingCentral has volunteer days for staff to give back to the community. It's one of the things that attracted me to your organization."
2nd Answer Example
"I believe in the importance of giving back so, for that reason, I spend every other Friday evening volunteering at our local soup kitchen. I was raised to believe in the importance of volunteerism. Does RingCentral have a volunteer committee in place? If not, this is something that I would be very interested in heading up one day."
5. Tell us about your experience in telecommunications.
How to Answer
The interviewer is looking for an answer that highlights your comprehensive industry experience. Take a few minutes to walk the interviewer through your related education, passion, and enthusiasm for the telecommunications industry.
1st Answer Example
"My passion for telecommunications comes from a love of computers. I've worked with computers, building them and deconstructing them, since my teenage years. After I finished school, I went to college and completed a degree in computer science. Since graduating, I've worked as a Telecommunications Specialist. I love this work as it's full of challenges and problems to solve. It provides me with the opportunity to learn something new every day."
2nd Answer Example
"I recently graduated with my diploma in Telecommunications Technology, with a focus on computer applications. I completed a 3-month internship this summer with (Company ABC), and I am now looking for my first true employment opportunity in the telecommunications industry. I am excited about this potential role with RingCentral because it will offer me the chance to grow my career with a well-respected organization."
6. Tell me about recent courses or training you've completed in your role as a Telecommunications Technician.
How to Answer
The interviewer would like for you to demonstrate your desire for continuous learning. Discuss how you have expanded your knowledge since starting a career in Telecommunications.
1st Answer Example
"Recently I've wanted to improve my managerial and leadership skills so I can take that next step in my career. In my early career, I focused a lot on developmental activities that would increase my technical knowledge. Over the last year, I've found a senior manager to mentor me in developing my leadership skills. I've also completed an internal adaptive leadership program through my current organization to develop these skills and knowledge further."
2nd Answer Example
"I have not been given the opportunity to attend any additional coursework or training since starting with my current company. This lack of opportunity is one of the reasons why I seek a new position. I appreciate that RingCentral sees value in continuous education."
7. Tell us about a time when you successfully installed new or modified software, hardware or programming modules.
How to Answer
The interviewer is looking for specific technical knowledge. Be sure to answer specifically and demonstrate your full understanding of these technical tasks.
1st Answer Example
"During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills, and provided process guides for how he should best use the software going forward."
2nd Answer Example
"Not too long ago I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation, and how long we expected the install to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."
8. What anti-virus programs have you used, and have you ever had difficulty installing them?
How to Answer
The interviewer would like to know your scope of understanding when it comes to different anti-virus programs, the problems that can arise, and the importance of cyber-security. Briefly discuss the anti-virus programs that you have used/installed.
1st Answer Example
"Effective cybersecurity solutions are incredibly important. I've used many different anti-virus software. Norton and AVG are my go-to. They're large, well-known brands. Installation is simple and straightforward. They also have extensive libraries of information if you do run into difficulty."
2nd Answer Example
"For my residential clients, I usually suggest AVG. For my commercial clients, my go-to program is Avast Endpoint Protection Advanced. The installation has always been simple for me as both offerings include great step-by-step guides as well as a 24/7 customer support."
9. Why did you choose to become a Telecommunication Technician?
How to Answer
The interviewer wants to see your passion and enthusiasm for a profession in the telecommunications industry. Talk about what led you to a career in telecommunications and what helps you to find fulfillment in your day to day work.
1st Answer Example
"I wasn't sure what I wanted to do when I completed high school. From a young age, I always liked being active. I knew I would find an office job mundane. A school counselor suggested an apprenticeship with a local telecommunications company, and I've never looked back. Since starting my career in telecommunications, I've loved the variety of work, different challenges, and interacting with many different people to solve their ICT problems."
2nd Answer Example
"My initial interest in this line of work came from my older brother who was also a telecommunications technician. I took a couple of courses at our local college and found it interesting. After completing that coursework, I decided to dive in and get my degree in computer science. Being a Technician is an exciting goal for me, and I hope to start this career path with RingCentral."
10. What was the biggest change you have had to deal with in your career?
How to Answer
You will likely face change in your career from time to time. Assure the interviewer that you can adapt to significant changes in a professional manner.
1st Answer Example
"The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management which was quite challenging. In the end, it worked out well for the company, in a financial perspective, so the changes were well worth the challenges we faced initially."
2nd Answer Example
"The biggest challenge I have had to deal with in my career was the economic recession that hit almost immediately after I graduated with my degree. It was incredibly difficult to find a job in my related field. Not wanting to stay idle, I chose to take on an unpaid internship in my field to not become redundant. It was a smart choice in the end because, after three months of interning, I was offered a full time, permanent position with that organization. It was a grind, and I learned a lot during that time about patience and endurance."
11. Workers in the telecommunications industry often spend a lot of time on the road and doing off-site work. This means you don't see colleagues regularly. How do you develop trust among your team members when working remotely?
How to Answer
The interviewer would like to know you are aware of the challenges that come with a role that requires travel. Show that you are proactive and deliberate in forming relationships with your colleagues despite being on the road.
1st Answer Example
"It can be difficult to build relationships, particularly trust when you're not in each other's company often. I've found that putting in additional effort, responding to questions and comments in online channels, sending nice messages of congratulations when good work is done, or remembering birthdays, etc. is a good way to build relationships and trust."
2nd Answer Example
"I develop trust among my co-workers by showing them that I am reliable, trustworthy, and a hard worker. Showing someone your work ethic is the strongest way to build trust, in my opinion."
12. We work hard to keep a harmonious workplace culture at RingCentral. Have you ever had a conflict with a manager? How did you resolve it?
How to Answer
The interviewer would like to know how you react to a conflict situation, and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.
1st Answer Example
"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager with my work schedule. He accidentally scheduled me on my requested day off, and I felt disrespected. I reacted faster than I should have because once we discussed it, I realized he made an honest mistake. I am a firm believer that with mutual respect, conflicts can resolve. I learned to slow my reaction time."
2nd Answer Example
"The interviewer wants to know that you are capable of maintaining a harmonious relationship with those who are considered your leaders. If your relationship with your boss wasn't amazing, what efforts did you take to make it better? Here are some suggestions:
- Try to understand what your boss values the most
- Keep your cool, even when you want to lose it
- Anticipate their needs and stay one step ahead
- Take leadership opportunities to show your worth
- Adapt to their preferences"
13. Why should we hire you to work at RingCentral?
How to Answer
Show the interviewer how your skills, experience, and education relate to the job for which you are being considered. The interviewer wants to see that you have read, and understand the position description, and that you have an understanding of the workplace culture at RingCentral.
1st Answer Example
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge, not only of the industry but also of my creative solutions and how to position our department better against theirs and help elevate your business to the next level. Having been a part of the industry for nearly half of my life, I have seen a ton of change and have adapted to every change or innovation with ease and excitement, and I look forward to doing that at your company as well."
2nd Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
14. Excellent customer service is very important to us at RingCentral. How do you handle challenging customers?
How to Answer
The interviewer would like to know that you remain professional, helpful, and calm when dealing with customers of all kinds. If you can, give a specific example of a time when you successfully assisted a challenging customer.
1st Answer Example
"As a Telecommunications Specialist, I'm often called out to assist customers who are frustrated, disappointed or angry due to equipment failure. In these situations, I always listen first, then validate the customer's feelings before jumping to solutions. Technical disruptions can be frustrating, and I want them to know I am on their side. Once the customer feels heard, I then begin troubleshooting the issue and working to resolve it. I won't leave a service call until I know the customer is delighted."
2nd Answer Example
"Challenging customers are present in any industry, and I have experienced a wide range of them in my career, so far. I find that upset customers just feel like their problems are not heard. By offering an empathetic ear to their situation, I can usually diffuse the situation immediately. I will ask them what they feel a suitable solution is and then provide that solution, or as close to it as possible."
15. We are looking for a long term fit. What are your short-term and long-term career goals with RingCentral?
How to Answer
The interviewer would like to know that there is a strong alignment between what RingCentral is offering and what you are looking for in a long-term fit. Discuss your ideal career situation, short and long-term.
1st Answer Example
"My immediate goal is to find employment with a company who values and rewards a strong work ethic, a creative mind, and a desire for innovation. I am seeking a role with a company where I can continue to grow and refine my skills. In the more distant future, I'm interested in exploring leadership opportunities. From my research, I believe that RingCentral is a strong fit for my short and long-term career goals."
2nd Answer Example
"One short-term goal that I have set for myself is to take a Telecom Fraud and Telecom Billing workshop. This additional training will be a stepping stone to my long-term goal of working in an auditing type of role within the telecommunications industry. I am looking to join an organization that can support these goals, and I believe that RingCentral is the fit that I have been looking for."
16. At RingCentral we seek to hire those who are collaborative by nature. How do you get along in a team based environment?
How to Answer
The interviewer would like for you to demonstrate that you can work well in a team-based and collaborative environment. Use a real-life example from a time when you have worked in a team based environment.
1st Answer Example
"I love working in a team-based environment. I enjoy bouncing ideas off others and the camaraderie that comes with being part of a high functioning team. As a Telecommunications Specialist, there are many times where I'm required to work alone, troubleshooting a technical problem off-site. I've received feedback from previous managers who have noted I'm particularly malleable and can work well independently and as part of a team."
2nd Answer Example
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
17. How can RingCentral continue to perform better than our competitors?
How to Answer
The interviewer would like to know how well you understand the industry, and the business environment that RingCentral operates in. Showcase the research you have conducted on RingCentral and their competitors.
1st Answer Example
"I believe RingCentral has continued to be an industry leader due to its unwavering commitment to quality, their customers, and persistent innovation. Some telecommunications companies have fallen behind because they are focused on what competitors are doing, instead of focusing on true and unique innovation. Developing products and solutions that customers want is what is important, and I believe that RingCentral has mastered that."
2nd Answer Example
"I believe that the key to outperforming your competitor is in knowing the needs and wants of your customers better than they do. I have seen the quality and satisfaction surveys that RingCentral conducts as well as the regular customer check-points to ensure overall happiness. I think that this can be even stronger by adding more touch-points and places for customers to leave feedback."
18. What do you know about our customers and the target market at RingCentral?
How to Answer
The interviewer is looking for clues that you understand who their clientele is, and what their requirements might be. Show the interviewer that you know their business and target market. It is okay to ask the interviewer more about their target market. Anything they share will you will help you in the next interview!
1st Answer Example
"From what I understand, RingCentral offers solutions and products to residential and small-business customers. As evidenced in the case studies RingCentral has released, there is a large focus on RingCentral being a community partner. Access to reliable, high-speed internet is a particular challenge facing this part of the country, and it's exciting to see a company committed to tackling this problem for the residential and small business community who do not have large budgets. Is there anything specific you would like to share with me about your customers and target market?"
2nd Answer Example
"I've been a customer for several years, and so I know you're looking to make your products and services accessible, understandable, and affordable to people just like me. I think that's such a great mission and RingCentral is doing a great job of getting the attention of this target market."
19. Which coding languages are you familiar with?
How to Answer
The interviewer is looking for evidence of continued learning and improvement. Your desire and willingness to expand your knowledge into different areas of technology is something that will make you a stand out candidate. Discuss the coding languages you are most familiar with and be sure to ask the interviewer if they are looking for any specific coding languages. You want to have the opportunity to address any potential shortcomings in your experience right away.
1st Answer Example
"I began my current position with very minimal coding skills. I can confidently say that I now have intermediate coding skills - primarily in HTML, CSS and more recently, JavaScript. I'm largely self-taught and started to learn as a hobby to build digital systems on the weekend. I've noticed over the last five years that this knowledge is becoming particularly valuable in my day-to-day work. Are there any coding languages you are specifically looking for?"
2nd Answer Example
"Coding has not been the primary focus of my training. With that said, I have worked with individuals who are fluent in CSS and JavaScript. Are there any coding languages that you need me to learn, to be successful in this role? I am happy to take any required coursework."
20. At RingCentral we put a lot of effort into staying 'in-the-know' within our industry. How do you keep up-to-date with new technology and trends?
How to Answer
There is no right or wrong answer! You merely want to display to the interviewer that you have a finger on the pulse of what is happening in the telecommunications industry. Briefly discuss how you stay up-to-date on new industry related trends. It's a great idea to ask the interviewer what their favorite resources are, as well. This question could open up a great conversation!
1st Answer Example
"I spend a lot of time reading different websites such as CNET, Wired, and Techcrunch. Those are some of my favorites. New technology develops so fast, so I agree that it is essential to keep up-to-date. What are your favorite industry resources?"
2nd Answer Example
"I listen to a lot of industry related podcasts and also have a few Google alerts set up so that I can get instant notifications on buzz-worthy changes and trends. I am always keeping an eye out for new information sources. Which are your favorites?"
21. If you were hired today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.
1st Answer Example
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."
2nd Answer Example
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
22. Would you say you focus more on reasons why change will not work rather than adapting to new changes?
How to Answer
When a change occurs in the workplace do you view it positively or do you resist the change? Talk to the interviewer about how you adapt to change.
1st Answer Example
"When a change occurs in the workplace I initially try to balance the pros and the cons before reacting. Overall I would say that I prefer to focus on why the changes will work. I am a positive person by nature."
2nd Answer Example
"I am happy to adapt to changes as long as they make sense and help with productivity. I am a team player and will always choose the positive side of things rather than dwelling on the potential difficulties."
23. Tell me about a time that you have helped a co-worker accomplish an important goal.
How to Answer
Being goal-oriented and determined is imperative. What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.
1st Answer Example
"As a Sales Manager my team is only as successful as the lowest producing employee. It is critical that my entire team is motivated, engaged, and on point with their KPIs. Last month I hired a new employee who was struggling significantly with sales. I sat him down and realized that he didn't understand the product. We spent a few hours together over that next week learning the product. In the end, his sales increased by 64%, and he was significantly more confident. It helped the team morale as well."
2nd Answer Example
"When a new hire starts, I have become the go-to for shadowing. I always make sure to introduce myself to a brand new employee in my same role, and rather than see him or her as a threat, I schedule time for him or her to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change maker in the organization."
24. Have you ever taken a role in a company that hasn't fit into your long-term career plans?
How to Answer
Most people have taken on a position that was not a fit for them in the end. It's best to openly discuss any jobs that you have held that were not a fit. This information will assist the interviewer in being able to place you within their organization correctly. Be sure to end your answer on a positive note, discussing how you bounced back from the misstep.
1st Answer Example
"Yes, you will see that from March to May 2007 I held a role as Executive Business Development Manager with Company XYZ. This particular role was not what I was expecting and had little to do with management and more to do with cold calling onto C-suite level clients. This activity wasn't nurturing my plan to grow the management side of my career, so I resigned after just two months. Luckily I landed a wonderful job immediately after and grew with that company for the following six years."
2nd Answer Example
"I have not taken a position merely to have a job. I am cautious who I work for and am happy that my discretion has worked well for me and my career path."
25. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
1st Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
2nd Answer Example
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
26. What type of work environment allows you to be the most productive?
How to Answer
Are you able to be productive in any environment? Are there particular types of situations that you find distracting? Discuss your preferences with the interviewer. Be sure to research the kind of environment offered in this position before the interview.
1st Answer Example
"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "
2nd Answer Example
"I work well in a high pressure, demanding environment that requires you to work smart and make your mark. I am competitive in nature and love to be challenged on a personal and professional level."
27. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
28. When have you worked among a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
2nd Answer Example
"In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness."
29. Are you applying for any other jobs?
How to Answer
It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far.
1st Answer Example
"I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."
2nd Answer Example
"Yes, I am actively seeking a new opportunity in the telecommunications industry. With that said, I am very choosy on where I apply as my next role needs to be a smart step in my career."
30. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
1st Answer Example
"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."
2nd Answer Example
"My ideal employer is one that allows me to take the reigns when it comes to problem-solving. I like to be hands-on and prefer to work for people who value this in me."
31. Do you think honesty is always the best policy?
How to Answer
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.
1st Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
2nd Answer Example
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."