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Richmond American Homes Interview
Questions

26 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 26
At Richmond American Homes we do what we can to take environmentally friendly actions. Are you familiar with the U.S Green Building Council and their purpose?
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How to Answer
The interviewer would like to know that you are familiar with environmental standards and efforts when it comes to the building products and construction industry.

If you are familiar with the U.S Green Building Council: "The U.S Green Building Council is a member-based community of businesses and professionals who are active in green based building initiatives. They are a great resource for the construction community in ways that we can be more environmentally conscious during our projects."
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Top 25 Richmond American Homes, Inc. Interview Questions with Full Content
1.
At Richmond American Homes we do what we can to take environmentally friendly actions. Are you familiar with the U.S Green Building Council and their purpose?
The interviewer would like to know that you are familiar with environmental standards and efforts when it comes to the building products and construction industry.

If you are familiar with the U.S Green Building Council: "The U.S Green Building Council is a member-based community of businesses and professionals who are active in green based building initiatives. They are a great resource for the construction community in ways that we can be more environmentally conscious during our projects."
Rachelle's Answer #1
"The U.S Green Building Council is a member-based community of businesses and professionals who are active in green based building initiatives. They are a great resource for the construction community in ways that we can be more environmentally conscious during our projects."
Rachelle's Answer #2
"If you are not familiar with the U.S Green Building Council: "I have not had direct exposure with the U.S Green Building Council; however, it sounds as though they would be a great resource for those wishing to take greener initiatives in the building products and construction industry."
2.
What is LEED and how do you think it affects our day to day operations at Richmond American Homes?
Leadership in Energy and Environmental Design (LEED) is a must-know topic for anyone in the building products and construction industry. Take a moment to explain your understanding of LEED briefly and be sure to ask about the level of involvement Richmond American Homes, Inc. has with LEED initiatives.

Rachelle's Answer #1
"From my understanding, LEED is the largest green building certification program in the world. It has significantly changed the way companies build. I would think that the LEED, and other environmental building initiatives, would greatly affect your day to day operations with Richmond American Homes, Inc.. Do you find that these initiatives significantly affect your business?"
Rachelle's Answer #2
"Because I am new to this industry, I am likely not as familiar with LEED as you are. I have conducted some research and believe that LEED in an environmental based building initiative. Could you elaborate for me? I would love to learn more."
3.
At Richmond American Homes we have many strong competitors. In your opinion, what sets us apart from the others?
It is essential to research Richmond American Homes, Inc. before your interview so that you can fully understand why they are the top choice for your particular job search. Go to the Richmond American Homes, Inc. website and check out any recent news, press releases, announcements, or awards/accolades they have recently achieved. Keep your answer brief and decisive.

Rachelle's Answer #1
"What sets Richmond American Homes, Inc. apart from the others in your industry is the fact that you have won so many awards for environmental innovation as well as customer service. I would be proud to work here over any of your competitors. Richmond American Homes, Inc. is doing a great job!"
Rachelle's Answer #2
"Through my research on Richmond American Homes, Inc. I have found that you have the best online reviews and some very loyal customers. Richmond American Homes, Inc. has the strongest reviews on Google and Yelp, which is great to see!"
4.
At Richmond American Homes our customers, vendors, manufacturers, and wholesalers are all important to us. How do you keep a healthy balance to ensure that everyone is happy?
Balancing the needs of multiple parties can be a challenge. Discuss with the interviewer how you ensure that everyone involved in a project is feeling happy and listened to. Provide some information in regards to how your current position requires the same of you.

Rachelle's Answer #1
"In my current position I am tasked with anticipating the needs of our customers based on last years' trends. This approach means ensuring that our vendors keep us stocked - and at the price that our customers have come to expect. I find that the best way to keep a balance of satisfaction is by always being honest. When all parties maintain a healthy and realistic expectation, projects seem to run smoother."
Rachelle's Answer #2
"It certainly can be a juggling act to keep customers, vendors, manufacturers, and wholesalers happy...all at the same time! I know that situations come up and you cannot make all parties happy at the same time. With that said, my relationship with my customers always come first. I am kind and patient with our manufacturers and wholesalers because we need them too, but I am always clear with them on our project needs and deadlines."
5.
Richmond American Homes has taken much care over the years to create healthy vendor relationships. How would you handle it if a vendor shorted you on inventory, resulting in a costly project delay?
Show the interviewer that you can work proactively with vendors when it comes to fixing errors and managing inventory expectations. Display your ability to remain professional, yet firm.

Rachelle's Answer #1
"In my current position, I have strong relationships with my vendors. If it ever happens that inventory is short, they will usually go out of their way to source the product from another one of their contacts."
Rachelle's Answer #2
"If a vendor shorted me on inventory, which resulted in a project delay, I would be clear with them about the repercussions while, at the same time, giving them the wiggle room to work hard to fix the situation."
6.
At Richmond American Homes we treat each of our customers, and their projects, as a priority. What is your customer service philosophy?
Your attitude towards customer service will reveal to the interviewer a lot about your work personality. What can Richmond American Homes, Inc. expect from you when it comes to your interactions with their customers?

Rachelle's Answer #1
"My customer service philosophy is that knowledge is power. The more I can inform my customers about the products available to them, the more educated their decisions are. This approach results in a better-finished product where everyone wins."
Rachelle's Answer #2
"My philosophy is to treat every single customer the same, regardless of the size of their project. Everyone should feel heard, and receive great service at all times."
7.
Every step counts for a successful project so at Richmond American Homes we prefer to hire those who come highly trained. Do you have any post-secondary education related to project management, or construction?
Assure the interviewer that you come equipped with the knowledge level appropriate for this position. If you do not have a post-secondary education, then be sure to make a statement regarding your ability to perform the tasks required of you for this role with Richmond American Homes, Inc..

If you have project management or construction related post-secondary education: "I am PMP Certified from the Project Management Institute. In addition to this certification, I also possess a degree in Business Management from Strayer University. These education related successes have helped me to learn more about multitasking during complex projects, anticipate building product needs, and put safety at the forefront of a project."

Rachelle's Answer #1
"I am PMP Certified from the Project Management Institute. In addition to this certification, I also possess a degree in Business Management from Strayer University. These education related successes have helped me to learn more about multitasking during complex projects, anticipate building product needs, and put safety at the forefront of a project."
Rachelle's Answer #2
"If you do not have project management or construction related post-secondary education: "My formal education, related to building products and construction is limited; however, I bring 15 solid years' experience in the industry. My knowledge level is strong, and I am confident in my ability to surpass your expectations."
8.
At Richmond American Homes we use robust internal inventory management and project management systems. Do you have experience in SAP, Auto CAD, or Project Insight?
Assure the interviewer that you have the technical skills and abilities required of you in this role. You may not have experience in the specific programs and software systems used at Richmond American Homes, Inc. but perhaps you have a general understanding of how they work. Briefly discuss the programs you have used in your recent positions and rate your level of expertise with each.

Rachelle's Answer #1
"I have used Program ABC for Inventory Management which I understand is similar to Project Insight. I am an intermediate user in SAP and also have about ten years' experience in Auto CAD. I am confident in my ability to learn your programs quickly as I consider myself to be a robust technical user."
Rachelle's Answer #2
"I am well versed in SAP, Auto CAD and Project Insight. I used SAP for approximately 12 years when I was with Company A. With Company B; I used Project Insight for about two years. I am more advanced with AutoCAD, having taken some college coursework in this program."
9.
This position is an entry level role. Where would you like to see your career with Richmond American Homes take you?
Interviewing and hiring new employees is a time consuming and often costly venture for Richmond American Homes, Inc.. Assure the interviewer that you genuinely want to work for Richmond American Homes, Inc. by talking about the career growth that you anticipate.

Rachelle's Answer #1
"I saw on your website that you are hiring estimators. I would like to work my way into an estimator role with Richmond American Homes, Inc. once I have proven my capabilities and completed any required education."
Rachelle's Answer #2
"I would love the opportunity to stay with Richmond American Homes, Inc. for the long term; eventually growing into a management position. I see that many of your management level employees started in entry-level roles. I appreciate that you promote from within, whenever possible."
10.
Where did you come across our job posting?
The employer would like to know what methods you are using in your search and which job ad methods are working for them. You can expand your answer to include any other exposure you have had to Richmond American Homes, Inc..

Rachelle's Answer #1
"I initially saw your job posting on LinkedIn, however; I have been exposed to your organization many times before through your radio commercials and advertisements on Facebook."
Rachelle's Answer #2
"I have had my eye on your organization for some time now and keep an auto-alert on Indeed for new job postings with Richmond American Homes, Inc.."
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