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27 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
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Question 1 of 27
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
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How to Answer
Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?
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Answer Examples
1.
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

Rachelle's Answer #1
"When my manager went on unexpected medical leave for three months last year I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned she was very pleased with the progress that I made, and I was awarded a promotion."
Rachelle's Answer #2
"In my current position, I was put on the sales floor before I received any training. It was certainly more than I expected; however, my natural sales instinct kicked in, and I had a successful first day, and beyond!"
2.
As a manager, what is your greatest weakness?
Everyone has their weaknesses, and that is okay! Talk to the hiring manager about what you feel you could work on the most, and what you are doing about it. Avoid discussing a weakness that could be detrimental to you securing the position.

Rachelle's Answer #1
"As a manager, I feel that my greatest weakness is in terminating employees at the first sign that they are not going to work out. I try to give people the benefit of the doubt and have been guilty of trying to nurture people when they are overdue for termination. I have worked on this and am becoming much better at "
Rachelle's Answer #2
"The feedback that I have received in the past is that I could improve my technical skills when it comes to Microsoft Excel and PowerPoint. I have enrolled myself in a course for next month where I should come out as an intermediate user."
3.
At Rest Assured we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
It is essential that you research Rest Assured Ltd. before your interview. Take a good look at their competitors and make a note of any awards or recognition that Rest Assured Ltd. may have received. Be sure to compliment them on what they are doing right!

Rachelle's Answer #1
"Through some online research I see that your reviews are much stronger than those of your competitors. Your product lines are superior, and your reputation for great customer service seems to be unmatched. I am very excited to work with such a thoughtful and responsible company."
Rachelle's Answer #2
"I understand that this market is competitive; however, this is where my family and I have always shopped for our appliance and furniture needs. My experiences have always been amazing, so I would be honored to work here."
4.
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Rachelle's Answer #1
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Rachelle's Answer #2
"I am an active person and believe in the importance of pursuing creative interests outside of work. I most enjoy working out and going to pottery classes."
5.
How do you believe you will complement our department, if you were hired?
If awarded the position, what would you bring to the department or organization? Assure the interviewer that you are the right fit for this position.

Rachelle's Answer #1
"If hired, I feel that I would compliment your organization because I am a fast learner and I already bring six years' experience in this industry. The time to train me will be reduced significantly."
Rachelle's Answer #2
"If hired, I will bring a powerful portfolio of clients with me which will make a financial impact on Rest Assured Ltd. almost immediately."
6.
How do you determine priorities when you have multiple projects due?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."
7.
Do you always double check or proofread your work?
Double checking your work and proofreading are critical parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

Rachelle's Answer #1
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."
Rachelle's Answer #2
"I try to double check or proofread my work on a regular basis, as time allows. I can say that I do have a stronger level of attention to detail than most."
8.
Tell me about a time when you received criticism from your manager. How did you react to that criticism? How did you make improvements based on that criticism?
When you are thinking about examples of criticism, it's best to show that you want to grow as an employee and that you can handle constructive criticism because it helps you learn and improve the quality of your work.

Rachelle's Answer #1
"I was instructed to create some presentations for our events. After my manager reviewed my work, some of the slides required additional copy, and he had different design concepts in mind. He had a background in graphic design, and since I do not, I listened to his ideas and incorporated them. I thought they looked very professional and in the following presentations I tried to include those design concepts."
Rachelle's Answer #2
"My current manager is quite critical of my work and often double checks to ensure that I am following protocol at all times. I understand that he values thoroughness and it doesn't bother me much because I am very detail oriented, anyways. Anything he catches, I am quick to fix. I believe that our customers deserve that level of attention and care."
9.
At Rest Assured we have a wide range of products and SKU's. Are you able to learn about a wide range of products without becoming overwhelmed?
Handling a multitude of SKU's is a tricky skill. Assure the interviewer that you are capable of learning a significant amount of information in a short amount of time. What will you do to make sure that you are a quick study?

Rachelle's Answer #1
"In my current position we have approximately 150 different SKU's which doesn't seem like a lot; however, we have many different color and design options within each SKU. If awarded this position, I can certainly commit to spending overtime hours studying and memorizing your product base."
Rachelle's Answer #2
"I am fully prepared for the learning curve ahead, should I be the successful candidate with Rest Assured Ltd.."
10.
How competitive are you?
Being a competitive person is an excellent thing if you are appropriately competitive in the workplace. Assure the interviewer that you have a tremendous competitive edge when necessary but are still able to balance that competition healthily.

Rachelle's Answer #1
"I think that on a scale of 1-10, I would rate myself as a 7 when it comes to being competitive. I love a great competition in the workplace when it comes to sales goals and breaking through last years' numbers. I am not competitive to the point that it would hurt my team or colleagues."
Rachelle's Answer #2
"I can be competitive when it's required. For instance; when a sales goal is at hand, or a contest is offered. Other than that, I prefer a balanced team environment."
11.
At Rest Assured we like to hire team members who value customer service as much as we do. What is your customer service philosophy?
When you are in a competitive market such as this, you need to bring your 'A' game when it comes to customer service. Draw on any compliments or feedback that you have received from your customers in the past. Assure the interviewer that you are ready to uphold their customer service standards.

Rachelle's Answer #1
"My customer service philosophy is that you should always say 'yes' or 'I will try.' When it comes to customer service, I avoid saying the word 'no' as often as possible. Even if I can't make it happen for my customers in the end, at least I tried. Many customers have given my supervisor positive reviews on their experience with me. It's always nice to be told that you're doing a great job!"
Rachelle's Answer #2
"Even though I am new to my career in customer service, I can confidently say that the key to great customer service is actively listening and being a friendly individual. I am prepared to uphold the customer service standards of Rest Assured Ltd.."
12.
We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This question is the time to sell yourself. Make no apologies for your lack of years!

Rachelle's Answer #1
"Although I have five years' experience vs. eight years' experience I can do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."
Rachelle's Answer #2
"My five years of experience have been strong ones, with great results, and true dedication. I am confident in my ability to thrive in this role."
13.
Do you have experience working with a point of sale (POS) system and inventory management software?
Give the interviewer a brief overview of the POS and Inventory Management software and systems that you have used in the past. You can also list any additional programs that you are well versed in.

Rachelle's Answer #1
"I am an intermediate user in Microsoft Dynamics and Retail Pro. In addition to these point of sales systems, I have 3 years' experience in Paragon ERP."
Rachelle's Answer #2
"I have not worked directly with a point of sale system; however, I am very savvy when it comes to technical systems."
14.
What do you know about wholesale pricing and how we come to a manufacturer's suggested retail price (MSRP)?
The interviewer would like to know that you understand the basics of pricing when it comes to wholesale and manufacturer markups. This knowledge will help you to understand how discounting works when it comes to negotiating with your customers. In this industry, strong negotiation skills can be the key to your success. Assure the interviewer that you are familiar with a variety of pricing practices. Be sure to mention any business classes you may have taken as well.

Rachelle's Answer #1
"I learned a bit about competitive pricing, markups, and successful price-driven promotions when I was taking my business degree. I understand that most companies seek a markup of at least 60 points and can discount from there if they are overstocked or need room for negotiations."
Rachelle's Answer #2
"I am new to retail pricing, and this industry; however, I am great with math calculations as well as negotiations, so I am confident in my ability to pick up the idea of MSRP."
15.
In our industry you will communicate with customers of all kinds including designers, builders, commercial companies, and private customers. How will you adjust to the variety of contacts?
Assure the interviewer that you can communicate with a wide range of customers who have varying needs. Talk about the scope of customers that you deal with in your current position.

Rachelle's Answer #1
"In my current position I work with a large range of clients that include walk-ins as well as taking orders over the phone and by email. Everyone has their communication style, and I am confident in my ability to meet their needs."
Rachelle's Answer #2
"I have always had a knack for getting along with a variety of personalities. I have full faith in my ability to adjust to a variety of contacts. I do have some training in customer service and dispute resolution, which I believe will help."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Woodworkers
Electrical Engineer
Mechanical Engineer
Sales Manager
27 Rest Assured Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
  2. As a manager, what is your greatest weakness?
  3. At Rest Assured we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
  4. Outside of work, what type of creative activities do you like to pursue?
  5. How do you believe you will complement our department, if you were hired?
  6. How do you determine priorities when you have multiple projects due?
  7. Do you always double check or proofread your work?
  8. Tell me about a time when you received criticism from your manager. How did you react to that criticism? How did you make improvements based on that criticism?
  9. At Rest Assured we have a wide range of products and SKU's. Are you able to learn about a wide range of products without becoming overwhelmed?
  10. How competitive are you?
  11. At Rest Assured we like to hire team members who value customer service as much as we do. What is your customer service philosophy?
  12. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
  13. Do you have experience working with a point of sale (POS) system and inventory management software?
  14. What do you know about wholesale pricing and how we come to a manufacturer's suggested retail price (MSRP)?
  15. In our industry you will communicate with customers of all kinds including designers, builders, commercial companies, and private customers. How will you adjust to the variety of contacts?
  16. Rest Assured has many competitors in the area. Are you currently interviewing with any of them? If you were offered multiple positions, why would you choose us?
  17. Do you have experience in managing online sales?
  18. Tell me about a contribution you made to the last team you worked on.
  19. Have you progressed in your career as you have expected?
  20. How do you handle a situation where your supervisor does not properly communicate information to you?
  21. Do people see you as a trustworthy and honest individual?
  22. How can we motivate you on the job?
  23. What part of this career brings you the most stress?
  24. What are your salary expectations?
  25. At Rest Assured we seek to hire those who want a long-term fit. What is your long-range career objective?
  26. What questions do you have for me about working with Rest Assured?
  27. Do you have reliable transportation?
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