At Regus we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

"I understand that the majority of business that is coming to Regus plc is related to XYZ. I have about four years of dedicated XYZ experience. The remainder of my work experience is with a wide range of clients and industries. I feel that these experiences have equipped me very well for a position such as this."

In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as Regus plc, or not, be sure to appear confident in your capabilities.

"I have the most experience in the manufacturing industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with Regus plc because I am well versed in best practices and manufacturing protocols."

We have a wide range of services at Regus. Have you ever used any of our services?

"I have not personally used your commercial services; however, I have friends who have used Regus plc for their business needs and their reviews were always positive!"

The interviewer wants to know that you are well aware of the services offered at Regus plc. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

"I have been a customer of Regus plc before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"

"I have unfortunately not used any of your services. I, however, did go visit one of your offices and was very impressed to learn about your various services eg: 1) virtual office which may be used as a postal address. 2) The co-working option and also 3) the private office option. If I did use either the co-working option or the private option, then I would have the option of using Regus secretarial services, internet, business lounge, kitchen, printer. And I would be able to also work as I travel and have access to 3000 offices worldwide. And it doesn't matter how big or small I am, Regus caters for it all sizes, at cost-effective prices."

Many of the management and higher level roles with Regus require a Degree in Business or similar. Please walk me through your post-secondary education.

"I would be thrilled to be considered for a management level position with Regus plc. Although I do not have many years' experience in this type of position, I do have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."

Your post-secondary background is on your resume; however, the interviewer is asking for you to go into further detail on your experience. This is a great time to brag a little bit about any scholarships, awards, or accolades you may have received during your post-secondary studies. Be sure to discuss how your education has prepared you for a position with Regus plc.

"If you do not have a formal post-secondary education: "I did not have the opportunity to attend University; however, everything that I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."

"I have an international business diploma which was the foundation upon which I built my receptionist experience at ______ Technology and my Customer Service experience in Computer Software. The diploma covered Computers, Secretarial Services, Time Management, Basic Bookkeeping and Short Hand. These areas of study could be applied in any business, especially Regus."

Due to the nature of Regus business and services we may ask that you complete a full background check. Are you willing to comply?

"I can fully understand why Regus plc would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information. If you have a clean record: "I can fully understand why Regus plc would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

"If you have a mark on your record: "I can fully understand why Regus plc would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."

At Regus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."

At Regus we have many local competitors. In your opinion, what makes us stand out from the crowd?

"After researching Regus plc online, I found that you stand out from the many ways that you give back to your community. On the Regus plc website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from Regus plc. These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."

It is crucial that you research Regus plc before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about Regus plc vs. their local competitors. Keep your answer positive and complimentary.

"I believe that Regus plc has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust."

"Regus stands out to me because of its flexibility through its worldwide presence in 120 countries. I think this is amazing because this large worldwide presence offers businesses of any size stability when travelling. It's just amazing the freedom and stress-free solutions the Regus membership offers, which their competitors do not."

Regus values philanthropy and community giving. How do you choose to give back to others?

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

"I don't really give to be seen. I usually help those people others tend to overlook. So if someone dropped a bag of groceries, I will stop and help. I also enjoy helping older adults or small children. I have signed up to help at the nursing home in our area."

At Regus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident; however that I will meet your expectations as I am a quick and diligent learner."

Working in the commercial services industry can be challenging for a few reasons. You are working with businesses who have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Regus plc. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

"As in many industries, I believe that the biggest challenge in business is competing with all of the global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that Regus plc does a great job when it comes to building value for your customers."

"In my own personal experience coming from a multicultural environment, communication seems to be the biggest hurdle because one word can mean two different things in different cultures and languages. Mushy, for example, in English means squashed and soft, whereas the same word in German is a rude word. Thus, I have learnt to make sure that the client and I are meaning and saying or referring to the same topic. Once the communication is clear, then the rest will be safe to pursue."

Customer service is our top priority at Regus. What is your customer service philosophy?

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

Because Regus plc puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Regus plc website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

"Do not become part of the problem; solve it. After encountering a bad day, some clients phone in, so I would make sure to relieve some pressure off of them by attending to their request politely and professionally and efficiently, whether it be sorting out their mail or answering a question or phoning them back or giving them their messages."

We value accountability at Regus. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that Regus plc has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Regus plc customers with great care.

"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."

"I would humbly apologise and find out by my employer how I can make it up to the client."

Do you fully understand what we do at Regus?

"From my understanding, the primary service offered by Regus plc is XYZ. You service large businesses such as A, B, and C. Without your services, most businesses would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"

Questions such as these are why it is essential that you research Regus plc before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the impact their services have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

"I feel that I have a good understanding of what you do at Regus plc from my research online, and on your website. With that said, I would love to hear more about it from your perspective."

When have you contributed to an effort to obtain a corporate goal?

"My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours and it was treated as another KPI. We would review our community contributions on a quarterly basis. Our goal was always to hit a minimum 500 volunteer hours per quarter which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."

Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting, in some way, to the end goal of the corporation.

"Everyday! The corporate goal is always my primary driver, in my current position. To be successful in my position I need to always be in tune with what my employer is trying to achieve, and be an active participant."

"1) When I worked as a receptionist, I organised functions such as a Golf day and prize-giving between _______. This Golf day showed our appreciation for their business throughout the year. It was a lot of fun and very successful. I organized it alone, from the sponsors, to the venue, to the customized shirts and customized golf balls, food and drinks. 2) I also worked together with the medical centre staff to put together a medical emergency plan. The goal was to ensure that I looked after the family members well while their husbands were gone for months to build towers. This helped the husbands to relax and focus on work, thus increasing business.3) My employer received a letter from Microsoft stating that he would face legal action if he never sorted out the company's Microsoft licensing. I, therefore, organized an efficient plan to have the company's Microsoft Licensing sorted ASAP. The goal was to avoid my employer facing legal action as this would have been not good for the company's reputation."

We value diversity at Regus. When have you worked amongst a diverse group of people?

"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

"In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."

"Before we immigrated to Germany in 2004, I worked with people of different ages, races, and from different countries. I love diversity. It is very interesting because different words mean different things, and each person has their own cultural beliefs which is different from others. Some believe numbers are important in business, while others can't work without having a stone by them. Some are quiet, while others are loud; some are serious while others enjoy joking. Some learn fast and others slow. Others enjoy listening, while still others prefer to talk. People fascinate me. Everyone has a talent and watching people from different backgrounds apply their interests to their talents really fascinates me."

At Regus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

It's impossible to know where you will be in 5 years but you need to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for the position at Regus plc.

"5 years from now, I would like to supervise or manage a team of my own with Regus plc. I feel like I am progressing in my career at a rate that will make this a possibility."

"Hopefully, as the head of customer service. I like to see how many compliments I can get about the company in one day. This motivates me and makes me want to achieve more and more. As time goes by, I usually take on more and more tasks. At my previous employer, I began by answering phones. I then took on writing out large orders and helping to reconcile accounts. Then, I began paying the casual staff their salaries and was put in charge of supervising two staff members. I started doing passports, vaccinations, and flight travel for the staff (150 members) and took over the IT backups and IT problem-solving, and organizational functions."

Sometimes the services and packages offered at Regus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."

The interviewer wants to know that you are capable of explaining complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it more easily digestible for the average person. Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this. Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms.

"I use the K.I.S.S method...Keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."

"Patiently, verbally and visually, through whatever tools Regus has made available for use. I would also create my own tools if need be, in order to explain difficult concepts. Each client is different, and I would therefore make sure I understood their needs and answered them in whatever way they required. I usually go out of my way to make sure things are understood since this is essential."

How did you maintain a good relationship with your most recent boss?

"My current boss is a very particular individual. Over the years I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."

The interviewer wants to know that you are capable of maintaining a harmonious relationship with those who are considered your leaders. If your relationship with your boss wasn't fantastic, what efforts did you take to make it better? Here are some suggestions: - Try to understand what your boss values the most - Keep your cool, even when you want to lose it - Anticipate their needs and stay one step ahead - Take leadership opportunities to show your worth - Adapt to their preferences Some basic ground rules for a stable working relationship with your boss are open communication, proactive listening, and not taking things personally. Discuss the ways that you cultivated a healthy relationship with your boss.

"I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."

"I exceeded his expectations. I did more than my job by helping others with their jobs. I would go the extra mile for our clients to such an extent that they would phone my employer and compliment him on my professional service. When he had a problem I would solve it through my well-established, external business partners. In one example, my employer had to urgently fly in a new employee to Dar es Salaam, but the employee had no passport, and Home Affairs had closed. With the help of my external business partner, we eventually managed to get someone to open Home Affairs and print the new employee an emergency passport."

Tell me why you are the right fit for Regus, and this position.

"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."

A successful hire needs to feel like the right fit by both parties. Express to the interviewer that you think this position is a stable fit for your experience and your career goals.

"I am great at what I do, motivated, and I am an avid lover of your product. This mix creates a great match, in my opinion! Happy employees are more productive and; trust me, I would be thrilled to work at Regus plc."

"I think I am a good fit for your company. After researching your company, I realized your business vision is my passion, which makes this partnership mutually beneficial. I have receptionist and customer care experience which is important for this role, but more importantly, I thrive on excellent customer service and would maintain Regus' excellent reputation."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

"I would rate my communication skills at 8. In my last job, I was voted best support consultant by our clients, because of my communication and problem-solving skills. I also received many compliments for the company. When I was promoted, my director was not happy about taking away my phone duties, so I had to teach the new receptionist how I communicated so that she could maintain the reputation I had built for the company."

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

"I bring many transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and data analysis can cross any industry, and I am a pro at all three."

"Even though my background is in a different industry, all my experience aligns with this position and your company. I gained exposure to many different industries including banking, building, and catering. I imagine Regus offers similar exposure to a variety of industries. The skills which I have acquired over the years have mainly focused on customer service excellence. My customer service skills include good communication, computer, and time management. Part of my skillset is the desire to exceed expectations and go the extra mile. I have good problem-solving skills, the ability to stay calm under pressure, a gift for patience, and a keen interest in helping build a strong reputation for the company. All of these qualities will greatly benefit Regus one way or the other."

It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?

Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. If you are missing some of the "nice to have" or even the "must have" skills listed in the job description, do not fret! Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

"I bring full dedication to learning, and mastering, any skills I do not currently have. I will compensate for any lacking skills through additional research. Also, I am happy to take any coursework that you feel would help."

"I think I would need to drastically improve my German skills, if German is required for the position, and I would study Regus' services until I knew them very well. After speaking with a current Regus employee in a similar position, those might be the only two skills I will need to improve. If there are others, I will gladly ask for training, so that I can exceed expectations."

Outside of work, what type of creative activities do you like to pursue?

"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

"I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."

"I spend a lot of time with my daughter. Getting to know her and helping her discover herself is very fulfilling to me. We used to have a home fitness room, which we sold before the coronavirus escalated, and we spent time together swimming. We had bus and train adventures. We draw and paint and sing. I sit with her when she plays piano, and we go out to lunch together. We sometimes play chess and Uno. I enjoy hearing her tell me what she did on the computer, and I take her shopping."

How do you determine priorities when you have multiple projects due?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

"As a receptionist, I would have a message notebook in front of me at all times. As the calls come in, I would make note of the following:1) Details of the call eg: time, date, and the name of the person.2) Nature of the call eg: was it a message for someone or was it a task I need to fulfill.Once I am off the phone, I would attend to each inquiry from first to last. Should there be an urgent task eg: there a fire in a building or someone needs office space ASAP to continue their business, then I would mark that as urgent and move it from last to first. I also make notes on the message notepad as a reminder. If I am waiting for someone to get back to me the next day regarding a query, then I will make note of it, so that I do not forget. First come first serve. Task sheets to keep track of multiple projects at once. Logic. Time. Some times urgency is a must and thus takes preference."

At Regus we value continued education and training. Tell me about your education.

"I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communication and Journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills which have proven to be incredibly helpful when working on client proposals, and in negotiations."

The interviewer wants to know how your education has prepared you for this job. A few highlights you can focus on are some of the relevant topics you learned about while attending your courses. How will they help you in this new role? What were some of the most exciting things you learned? Some ideas for you:- If you have experience working on group projects, share how you improved your listening and communication skills when working on a challenging project. - If you learned a new type of software or how to work a kind of equipment you will need to know in this new job, talk about what you know and how you will apply this new knowledge.While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include: - Time Management - Creative Thinking - Proposal Writing - Public Speaking - Presentation Building - Independent Learning - Academic Research - Self-Motivation

"I have a B.A. in English and Spanish. I graduated with a 4.0 from ABC College, and I also worked full time while going to school, so I not only learned in my courses but also learned a lot of time management skills and how I work best under some degree of pressure. Academically, I refined my writing skills as well as gave a keynote presentation to several hundred attendees, thereby working on my public speaking and presentation skills."

"I enjoyed my education. After school, I dreamed of living overseas and working in business. I was not sure how I was going to achieve that goal, so I studied business and received a diploma. This provided me with a theoretical understanding of business and gave me a start. The diploma covered basic computer knowledge, secretarial duties, time-management, basic booking keeping, and shorthand. This reflects my interest in working with a variety of businesses. Regus works with a variety of businesses. After I completed my diploma I wanted to gain practical experience in the subjects I studied. This desire led me to a position in a call center. This job allowed me to gain some practical experience in two areas of my studies, payroll and computers. In addition, it fulfilled my desire to work with a variety of businesses, in a variety of industries at the same time. Payroll was only generally touched on during my studies, so gaining practical experience was exciting for me. This position provides me with a similar opportunity to work with and be exposed to a variety of businesses. Once I gained enough practical experience in computers and payroll, I went on to gain secretarial experience. This role was more focused because it was dedicated to the telecommunications industry, which was a change for me. I realized that I needed to remain focused on my desire to work for a company like Regus which works with a variety of businesses worldwide."

Tell me about a time when you used good judgement and logic to solve a problem.

"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a $25 in service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."

The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

"I had a customer who was unhappy with his purchase (the service in question cost over $20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."

"A client wanted a tax report customized to separate his petrol allowance from his bonus. These tax reports were computer-generated, and the programmer said it was impossible to satisfy his request. I used logic and good judgment to prove to the programmer that it was possible. As a support consultant, I was allowed to go into the program and customize reports according to our clients' needs. In this one specific example, I had a good look at what the programmer wrote into the reports and tried to think of a way I could logically split those commands. After repeatedly reading the reports, I used good judgment and logic to decide which report command to edit and how to edit it, so that the computer software understood what I needed it to do.After many tries, I finally got it right and sent it to the programmer to check. He was amazed that the report actually balanced."

What kind of people do you enjoy working with?

"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

Culture fit is a critical factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

"Some other great characteristics of co-workers: - Encouraging - Helpful - Engaged - Positive - Hard-working - Punctual - Reliable"

"I enjoy working with people who enjoy professional customer service since it is the backbone of a company. Professional customer service is required at all levels of a company and is key to a successful business. Failing to have professional customer service skills will negatively impact a business for two reasons. Clients won't have their needs met and employees will become negatively influenced by those who don't practice professional customer service skills. I experienced this before, and it was terrible to work with people who don't have professional customer service skills. By professional, I don"˜t mean simply being nice to customers. People should know their work well and be able to meet their clients' needs thanks to that knowledge. Professionalism does not stop there. This knowledge and understanding of clients' needs should be used to promote the business. This level of professionalism will give Regus a reputation impossible to compete with. Regus is already the leader in its field, but professional customer service from all employees at all levels will increase Regus' competitive edge."

Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions throughout. The presentation was a success, and my employer asked me to lead a follow up meeting a few weeks later."

The interviewer would like to know that you have the confidence to lead a meeting successfully. Think about a time when you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation. Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, be sure to mention why you felt the meeting was a success! What did you do in that meeting to create an effective and positive outcome?

"Just last week my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, and so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information and my boss was thankful for the way that I was able to step in."

"I had to take control of a training meeting to teach groups of adults about our payroll package. I would stand in a room with eight to ten computers, and I would teach my students how to use payroll software to generate salaries and salary slips to pay their staff. I would take them through the process, from switching on the PC to installing the software and then using it to print payslips and reports for their files. By the end of the course, they would know how to use the payroll software independently and would only phone in if they encountered an unknown error."

As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.

"The greatest influence in my career has been one of my Professors from University. Mr. Smith was my professor of Business Ethics, and I connected well with his teaching style. Even after graduating University, we kept in touch, and he has greatly influenced my coaching, teaching, and leadership style."

Have you had a strong mentor in your management career? Talk to the interviewer about what type of influences have shaped your management style.

"The first CEO I reported to has been a tremendous influence on my career. That person helped shape my work ethic and passion for business early on, which has helped me become a better business partner along the way in my career. I wish to be someone who is fair, demanding and supportive. Someone who cares about the customers and cares about our people."

If you had $50,000 to build your own business, what would you do?

"If I had $50,000 to build my own business I would open up a community center in my neighborhood that offered inexpensive childcare, cooking classes, and other life skills programs. I am passionate about volunteering and see a strong need in those particular areas."

If money was no object, what kind of business would you start? The interviewer will be able to learn something new and unique about you through this question. Avoid answers that would include building a business that competes with the hiring company.

"I would choose to invest the $50,000 into an existing business in an industry that my spouse has an interest in. I love what I do for a career, but she has always wanted to be an entrepreneur."

"I have always wanted to purchase property and rent it out. I wanted to purchase a large hall to start an indoor flea market for people who wanted to turn their hobbies into money. People would rent a small amount of space in the large hall to set up a little shop, like a flea market. They could keep their goods permanently in the shops. During the night, I would lock the large hall. The goal was to encourage people to use their talents positively by creating jobs. This is especially good for mothers who stay at home with their children and can't work. In this factory, I wanted to offer child care. Parents could focus on work without worrying about their babies since they would be close and could check up on them whenever they wished. I wanted to include a healthy canteen, vending machines, fitness and pool room."

When a problem arises, what is your first reaction?

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with the team at Regus plc. Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

"I would seek out answers and how to apply them to solve the issue."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

"Whatever the market value is for this type of position, taking into consideration my level of experience."

Strong time management is important at Regus. How do you manage your time, even on the busiest days?

"I manage my time by exercising the idea of 'time-blocking'. This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with Regus plc.

"Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

"Time management was one of the subjects I studied while earning my business diploma. As a result, I understand that time management is an essential part of any business. To start my day, I would arrive before the business opened, greet whoever was around, and go through my task sheets, notes or messages from the day before. I would also make sure that my PC was running, and I could locate any pamphlets or tools so I could find them in case a client required them. At the start of the day, I would answer phone calls, emails and sort out the mail. I would then start addressing queries. If I had nothing to do, I would find new things to learn about the company and find ways to improve my performance."

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Regus Interview Questions

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1. At Regus we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
2. We have a wide range of services at Regus. Have you ever used any of our services?
3. Many of the management and higher level roles with Regus require a Degree in Business or similar. Please walk me through your post-secondary education.
4. Due to the nature of Regus business and services we may ask that you complete a full background check. Are you willing to comply?
5. At Regus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
6. At Regus we have many local competitors. In your opinion, what makes us stand out from the crowd?
7. Regus values philanthropy and community giving. How do you choose to give back to others?
8. At Regus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
9. Customer service is our top priority at Regus. What is your customer service philosophy?
10. We value accountability at Regus. If a customer sent a formal complaint about an interaction with you, how would you handle it?
11. Do you fully understand what we do at Regus?
12. When have you contributed to an effort to obtain a corporate goal?
13. We value diversity at Regus. When have you worked amongst a diverse group of people?
14. At Regus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
15. Sometimes the services and packages offered at Regus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
16. How did you maintain a good relationship with your most recent boss?
17. Tell me why you are the right fit for Regus, and this position.
18. Rate your communication skills from 1-10 with proper examples backing your given rating.
19. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
20. It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?
21. Outside of work, what type of creative activities do you like to pursue?
22. How do you determine priorities when you have multiple projects due?
23. At Regus we value continued education and training. Tell me about your education.
24. Tell me about a time when you used good judgement and logic to solve a problem.
25. What kind of people do you enjoy working with?
26. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?
27. As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.
28. If you had $50,000 to build your own business, what would you do?
29. When a problem arises, what is your first reaction?
30. What are your salary expectations?
31. Strong time management is important at Regus. How do you manage your time, even on the busiest days?

Regus Interview Questions

1. At Regus we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

2. We have a wide range of services at Regus. Have you ever used any of our services?

3. Many of the management and higher level roles with Regus require a Degree in Business or similar. Please walk me through your post-secondary education.

4. Due to the nature of Regus business and services we may ask that you complete a full background check. Are you willing to comply?

5. At Regus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

6. At Regus we have many local competitors. In your opinion, what makes us stand out from the crowd?

7. Regus values philanthropy and community giving. How do you choose to give back to others?

8. At Regus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

9. Customer service is our top priority at Regus. What is your customer service philosophy?

10. We value accountability at Regus. If a customer sent a formal complaint about an interaction with you, how would you handle it?

11. Do you fully understand what we do at Regus?

12. When have you contributed to an effort to obtain a corporate goal?

13. We value diversity at Regus. When have you worked amongst a diverse group of people?

14. At Regus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

15. Sometimes the services and packages offered at Regus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

16. How did you maintain a good relationship with your most recent boss?

17. Tell me why you are the right fit for Regus, and this position.

18. Rate your communication skills from 1-10 with proper examples backing your given rating.

19. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

20. It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?

21. Outside of work, what type of creative activities do you like to pursue?

22. How do you determine priorities when you have multiple projects due?

23. At Regus we value continued education and training. Tell me about your education.

24. Tell me about a time when you used good judgement and logic to solve a problem.

25. What kind of people do you enjoy working with?

26. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

27. As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.

28. If you had $50,000 to build your own business, what would you do?

29. When a problem arises, what is your first reaction?

30. What are your salary expectations?

31. Strong time management is important at Regus. How do you manage your time, even on the busiest days?