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Red Robin Interview
Questions

30 Questions and Answers by Jordan Henry

Published November 15th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
Job Interviews     Companies     Food     Family Restaurants    
Question 1 of 30
Tell me about the last customer service skill you learned.
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How to Answer
At Red Robin, our core values of Relentless Focus on Improvement and Extraordinary People reflect our intense focus on constantly improving our customers' experiences here at our restaurants. We'll make sure you're trained and have opportunities to always learn new skills and strengthen existing ones. What was the last skill you learned? How have you worked to implement that skill as part of your customer service strategy?
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1.
Tell me about the last customer service skill you learned.
At Red Robin, our core values of Relentless Focus on Improvement and Extraordinary People reflect our intense focus on constantly improving our customers' experiences here at our restaurants. We'll make sure you're trained and have opportunities to always learn new skills and strengthen existing ones. What was the last skill you learned? How have you worked to implement that skill as part of your customer service strategy?

Jordan's Answer #1
"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."
Jordan's Answer #2
"I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my talent retention capabilities as well."
2.
Do you consider yourself a trustworthy and honest person?
At Red Robin, one of our foundational B.U.R.G.E.R. values is Unwavering Integrity: we do the right thing, no matter what, and we expect that our employees will be dedicated to this value whether someone is watching or not. How would your former employers describe your character and honesty?

Jordan's Answer #1
"I really appreciate when a company takes honesty and integrity so seriously -- that's the kind of company I really want to work for. I would definitely describe myself as trustworthy; in fact, during my exit interview at my last job, my manager told me how much she appreciated my honesty and integrity and that I would be welcome back on her team if I ever decided to return to the company."
Jordan's Answer #2
"One of my greatest strengths as an employee is my level of honesty and trustworthiness. I have multiple references who will attest to the fact that I am competent and honest. I have experience handling large amounts of cash and credit card transactions, without a single discrepancy."
3.
How do you handle a rude, picky or upset customer?
In the restaurant industry, you will come across customers who are rude from time to time. This is par for the course for any service based job. Are you able to brush it off when a customer is extra picky, or do you take it personally? Assure the interviewer that you can keep your composure when it comes to demanding customers.

Jordan's Answer #1
"I have spent the past few months working in a retail environment. I no longer take it personally when a customer is picky or difficult. I will do my best to make them happy, but I fully understand that you cannot please everyone, all the time."
Jordan's Answer #2
"I handle an extra-choosy customer with utmost care! I listen, and do my best to deliver above their expectations."
4.
How would you react if your friends came in to eat and asked for a discount on their bill?
At Red Robin, one of our foundational B.U.R.G.E.R. values is Unwavering Integrity: we do the right thing, no matter what, even when no one is watching. How would you respond if a group of your friends were seated in your section and asked you for special or preferential treatment?

Jordan's Answer #1
"The food and beverage offered at Red Robin is not mine to discount or give away. I would only give a discount once my manager approves. I believe that discounts should be offered when a situation needs to be repaired."
Jordan's Answer #2
"Friends who expect to come into my work and receive a discount are probably not great friends! I understand that there are rules and expectations surrounding discounted items. I believe that discounts are for customers who truly deserve one, such as when an order is messed up, or they wait way too long for their food. I would never discount a bill without expressed permission from my boss."
5.
What questions do you have for me?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?

Jordan's Answer #1
"Thank you for asking - I do have a few questions. What does your training schedule look like, should I be the successful candidate? Also, when are you hoping to make a decision?"
Jordan's Answer #2
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this shift manager role?"
6.
This position requires you to work around children. Will you agree to a full criminal background check?
Pre-employment background checks are very reasonable requests in the family restaurant industry. A responsible employer will take the time to properly vet you for a role where you are working around children. Assure the interviewer that you can pass a criminal record check. If you have a criminal record, this is the time to disclose it.

Jordan's Answer #1
"I am happy to participate in a full criminal background check. I have a clean record."
Jordan's Answer #2
"If you do have a mark on your record: "I will disclose to you that I received a DUI in 2014 but do not have any other marks on my criminal record."
7.
Have you ever volunteered?
At Red Robin, volunteering and giving back are at the heart of what makes us connected to our communities -- that's why Genuine Spirit of Service is one of our foundational B.U.R.G.E.R. values. From the Red Robin Foundation to holiday giving to community outreach, we're dedicated to serving our customers in and outside the restaurant. Are you interested in participating in any volunteering opportunities with us?

Jordan's Answer #1
"I started making volunteering part of my monthly schedule about two years ago, and I've definitely noticed that my outlook has changed for the better: I'm a much more generous, open-hearted person than I was before volunteering, and now it's one of my favorite parts of my life. I try to choose a different organization to volunteer for every month -- there are so many great local charities and organizations to choose from! I would love to make volunteering part of my life with Red Robin as well. It's really encouraging to me that you're so focused on giving back and serving our community."
Jordan's Answer #2
"I currently volunteer every Saturday at the local animal shelter. I help to organize adoption applications and also screen the applicants. It feels great to help out, and it melts my heart when we make a perfect pet-parent match."
8.
How do you feel about promoting a new menu item, or upselling, during every customer interaction?
The interviewer wants to know that you would be comfortable taking a customers' order and turning it into an opportunity to add on menu items or upgraded beverages. If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.

Jordan's Answer #1
"I have a few years of experience selling in a retail environment where upselling was very important. I am fully comfortable putting in some extra time to turn a customer order into a bigger sale. For instance, I could recommend a larger drink or an additional side dish."
Jordan's Answer #2
"I believe that each customer service interaction should be considered an opportunity to upsell or turn an order into a larger one. I am very comfortable doing so when I can stand behind the quality of the food items that I represent."
9.
What do you know about the workplace culture at Red Robin?
Our B.U.R.G.E.R. values are at the core of what makes our culture and our brand so special. Our employees are like family, and that makes a huge impact on our guests' experiences when they dine with us. What do you know about our culture here at Red Robin?

Jordan's Answer #1
"I've always heard amazing things about the culture here -- I've had a few friends who worked at Red Robin during college, and they were so enthusiastic about it. Even when they came home from a shift feeling tired and worn out, they were still so excited about their coworkers, management team, and guests. It seems like such a fun, comfortable place to work where everyone really treats one another with respect, which is exactly the kind of culture I'm looking for!"
Jordan's Answer #2
"Your restaurants are well known for encouraging continued education opportunities and offering advanced training, compared to your competitors. I appreciate your focus on employee development and cannot wait to learn more!"
10.
Delivering excellent customer service is of utmost importance at Red Robin. How would you describe your customer service skills?
At Red Robin, we give our guests the Gift of Time: they're welcome to stay as long as they like, even after they've completed their meals. That's our promise to our customers, and we think it's part of what makes Red Robin so special. What is your personal customer service strategy? How would you give your guests the Gift of Time?

Jordan's Answer #1
"It's a huge pet peeve of mine when I feel rushed by servers at restaurants. I know the restaurant industry is fast-paced, but it really does feel like a gift to be able to sit and enjoy myself with my friends when I'm out for a meal. I love that this is an essential part of the Red Robin customer service strategy. I would make sure that my guests feel comfortable and confident that they're welcome to stay as long as they like by telling them to take their time, giving them space if it seems that they're in the middle of a conversation, and continuing to refill their glasses and offer them additional service after they've already paid their bill."
Jordan's Answer #2
"Making guests feel comfortable to stay as long as they please is actually one of the most important parts of my own customer service strategy, so I really love the fact that Red Robin makes that a promise to their customers. I always try to make sure my customers know that I'm happy to serve them for as long as they want to stay, even if they're not planning to order anything else. I think that's just common courtesy, and it's a sure way of ensuring that a one-time customer turns into a repeat customer."
11.
Red Robin has gained a lot of momentum using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?
With nearly 180,000 followers, there's no doubt that our Instagram account and other social media presence is an important way that we keep in touch with our guests and let the know about exciting new promotions, new menu items, and deals that they can enjoy. Are you familiar with any of our social media accounts? How would you encourage your guests to follow us on social media?

Jordan's Answer #1
"I love your Instagram account -- it's so quirky, colorful, and mouth-watering. I can tell you that more than once, I've been relaxing at home and looking at my Instagram feed only to see an enticing Red Robin post, and I immediately have to get over and enjoy a meal. I would definitely encourage my guests to follow your Instagram account for special deals and new additions to the menu."
Jordan's Answer #2
"I know that you have a great social media presence and I do follow your Facebook account. Of course, your posts always make me hungry!"
12.
What do you know about our B.U.R.G.E.R. Values?
At Red Robin, our B.U.R.G.E.R. values are at the heart of everything we do: from the way we prepare our meals to the way we work together as a team to the way we serve our guests. We couldn't be more proud of our team members who take these values to heart -- using them to better someone's day or someone's life. Which of our B.U.R.G.E.R. values do you most identify with?

Jordan's Answer #1
"I'm really excited about the very first value you have listed on your website: Bottomless Fun. The restaurant industry can be so competitive and toxic, and I've definitely worked for restaurants who don't place much value on having fun and enjoying your work. I'm really looking forward to working on a team with people who are dedicated to having a good time, even when the work is hard or the shift is long. Teamwork and camaraderie are what it's all about for me!"
Jordan's Answer #2
"I really appreciate that one of Red Robin's values is a Relentless Focus on Improvement. I personally like to look at challenges as opportunities for growth and development, and I'm always setting myself new goals that I can work toward. I'd be so excited to work for a company that is as dedicated to my professional development as they are to innovating new delicious recipes and ways of better serving their customers -- it really seems like a win-win!"
13.
How would you encourage your guests to join our Red Robin Royalty program?
Our Red Robin Royalty program is the perfect way for guests to stay up to date on our new menu items, special deals, and to earn points toward free food! We treat all of our guests like royalty, and our Royalty members enjoy special benefits that would make anyone jealous. Do you feel comfortable encouraging your guests to become Royalty members? How would you entice someone who wasn't sure about enrolling?

Jordan's Answer #1
"The Royalty program is kind of a no-brainer -- it's so easy to work toward free meals, and they start you off with $20 off your 6th visit. What's not to love? If one of my guests wasn't quite sure, I would ensure them that there's no penalties or fees, and that it's a great way to keep your monthly dining-out budget nice and lean."
Jordan's Answer #2
"I'm always a little reticent to sign up for promotional memberships at restaurants and stores, but the Red Robin Royalty totally changed my mind. I signed up about six months ago, and I'm already raking in the savings! It's also great to get first dibs on exclusive rewards and deals. If you love Red Robin, then you'll definitely love the Royalty program"
14.
Why do you want to work for Red Robin?
At Red Robin, we know that our remarkable employees make our company better -- that's why we honor our team members by caring for, developing, and rewarding them. With so many different family restaurants to choose from when deciding where to apply for a new job, what makes you most excited to work for Red Robin?

Jordan's Answer #1
"Red Robin has an excellent reputation for treating their employees with respect and care -- plus, it's one of my favorite places to grab a bite with my friends, so I would love to have an excuse to spend more time here! I'm looking for a company I can truly grow with; I have big plans for my future, so I'm excited that Red Robin commits to developing and training their employees for future success."
Jordan's Answer #2
"I want to work here because Red Robin is the authority on quality burgers, and that's my favorite meal! Since I love the food here so much, I know it would be easy for me to make connections with my guests, share my favorite meals with them, and get them as excited about their Red Robin experience as I always am."
15.
How often should you ask a guest if they have a food allergy?
You will learn a lot about managing potential food allergies in your training with Red Robin; however, the interviewer would like to see that you have enough common sense to know that asking about food allergies is a critical step when it comes to responsible food service. Show the interviewer that you understand this to be important.

Jordan's Answer #1
"I have been trained to ask about food allergies or sensitivities when I seat a table and take their drink order. Then, I again ask about food allergies and sensitivities when they order their food. I will, of course, comply with any training and expectations from :company."
Jordan's Answer #2
"Although I have not received any food training, I assume it's important to ask each guest at least once if they have food allergies or intolerances. Is this correct? I look forward to receiving further training from Red Robin."
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30 Red Robin Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about the last customer service skill you learned.
  2. Do you consider yourself a trustworthy and honest person?
  3. How do you handle a rude, picky or upset customer?
  4. How would you react if your friends came in to eat and asked for a discount on their bill?
  5. What questions do you have for me?
  6. This position requires you to work around children. Will you agree to a full criminal background check?
  7. Have you ever volunteered?
  8. How do you feel about promoting a new menu item, or upselling, during every customer interaction?
  9. What do you know about the workplace culture at Red Robin?
  10. Delivering excellent customer service is of utmost importance at Red Robin. How would you describe your customer service skills?
  11. Red Robin has gained a lot of momentum using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?
  12. What do you know about our B.U.R.G.E.R. Values?
  13. How would you encourage your guests to join our Red Robin Royalty program?
  14. Why do you want to work for Red Robin?
  15. How often should you ask a guest if they have a food allergy?
  16. What is your favorite menu item at Red Robin?
  17. How do you expect to be compensated in this role?
  18. Tell me about your experience with Point of Sale systems.
  19. How many tables are you able to manage at one time?
  20. Do you have reliable transportation?
  21. Red Robin likes to hire individuals who want to grow with us. Where do you see yourself in 2-5 years?
  22. Choose a dessert from our menu and sell it to me.
  23. Do you have any preferred shifts?
  24. How would you respond to a customer who wanted to send their food back?
  25. During slow times in the restaurant, what would you do to keep yourself busy?
  26. How do you feel about the Red Robin uniform?
  27. Are you a leader or a follower?
  28. At Red Robin we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?
  29. The family restaurant industry is highly competitive. What do you think makes Red Robin stand out?
  30. We offer great training at Red Robin. Which areas do you feel you need the most training?
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