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Recology Interview

26 Questions and Answers by Ryan Brunner

Published October 10th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 26
Have you had the opportunity to fully design a training program? If so, what were the keys to it being successful?
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How to Answer
Depending on your career experiences up to this point, you may or may not have developed a formal training program. If you have, your interviewer will be looking to hear about a successful program you saw through the whole design process was on. Talk in detail about the keys to it being effective. On the flip side, if you are looking to break through into the business education consultant side of things and don't have direct experience designing a program, use your career experience and your knowledge of training programs to discuss your strong points that you would bring to the role and your willingness to become successful in this role.

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Question 2 of 26
Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?
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How to Answer
As an environmental engineer/expert, being creative and innovative should be a part of your soul and DNA. For this question, your interviewer will be looking for your ability to use education and/or research to come up with a creative solution to an issue. Be sure to speak in detail about the steps you took to put a creative plan into action and don't forget to talk about final results as well.

Question 3 of 26
What do you believe to be the number one quality that most influences the overall customer experience?
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How to Answer
As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

Question 4 of 26
Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Recology?
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How to Answer
When a consulting company like Recology is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

Question 5 of 26
We value accountability at Recology. If a customer sent a formal complaint about an interaction with you, how would you handle it?
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How to Answer
Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Recology customers with great care.

Questions 6 through 26
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Author of Recology Answers and Questions

Ryan Brunner
Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries. Ryan has a long track record of recruiting, interviewing and hiring candidates at all levels of the organizations that he has recruited for. These include entry-level workers, professional workers, physicians and executive level leaders. Ryan has created and worked with many interviewing formats in the industries that he has recruited for and has reviewed resumes and cover letter's for all of the positions he has recruited for.
Published: 10/10/2019

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