How do you like to be recognized for your accomplishments?

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

The management team at Rakuten, Inc. is focused on nurturing a positive work environment and healthy team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

How do you handle situations that could cause you to be late or miss work?

"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

Promptness is an important quality for a Rakuten, Inc. employee. Make sure that the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Your interviewer wants to know that you are proactive and can handle the stress of unexpected situations that could affect arriving to work on time.

"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."

Do you have reliable transportation?

"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

If you are offered a position at Rakuten, Inc., the managers want to know that you will be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding your bike.

"I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

What do you hope to learn from this job at Rakuten, Inc.?

"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

Employees at Rakuten, Inc. have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience with Rakuten. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow and my sales skills as well."

How do you feel about performance incentives?

"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that my team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes."

Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives as an employee at Rakuten, Inc. Talk to the interviewer about your feelings regarding performance incentives.

What are your salary expectations?

"I currently make $15 per hour and work between 25 and 35 hours per week. I'm hoping to stay in that same range or slightly higher."

Do some research to determine how you can expect to be compensated at Rakuten, Inc., and use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.

How can Rakuten, Inc. motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."

The management team at Rakuten, Inc. wants to know how best to motivate every member of the team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

Describe to me your ideal employer.

"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."

A job search isn't just a one-sided hunt. You must also feel as though a job at Rakuten, Inc. is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

We need reliable people on our team at Rakuten, Inc.. How many days were you absent from work last year?

"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered, but no one was available to cover the other. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."

Being a Rakuten, Inc. team-member means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss a shift; be sure to mention that you followed all of the protocols for calling off of work.

"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

What type of work environment do you dislike working in?

"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

An interview isn't just about determining if you're right for Rakuten, Inc. -- it's also about making sure that a job with Rakuten is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

"I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

Personality fit is important to us at Rakuten, Inc.. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Your personality will play a role in whether the interviewer believes you are a good fit for the Rakuten, Inc. team. Talk to the interviewer about your personality -- such as introverted, energetic, or confident -- as opposed to your character -- such as hard-working, honest, or reliable.

"I am a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss, Eleanor, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."

How do you handle a situation where your supervisor does not properly communicate information to you?

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

The environment at Rakuten, Inc. is fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer how you have handled interactions with supervisors in the past.

"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

What type of manager brings out the best in you?

"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

The management team at Rakuten, Inc. works hard to ensure a healthy team, which starts with supporting individual employees. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with a lot of accountability or a more hands-off approach where you have autonomy. If you are unsure of your preference, try to make your answer as open as possible.

"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."

Why is this job with Rakuten, Inc. right for you at this time in your career?

"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."

A position at Rakuten, Inc. will provide you with plenty of benefits in the present while allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.

"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Rakuten, Inc. because of the flexibility you offer students, as well as the growth potential."

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

Retail environments like Rakuten, Inc. may offer opportunities for friendly competition with your coworkers and with other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that meant racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

Tell me about a time when you made a suggestion requesting change in an organization.

"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

The most successful organizations are always growing and adapting to better serve their customers, and Rakuten, Inc. is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

"When I began my most recent job at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."

Retail jobs like positions at Rakuten, Inc. require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

At Rakuten, Inc. we like to hire strong achievers. Give me an example of a time when you went above and beyond.

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

At Rakuten, Inc., customer service always comes first. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

Across the company's many offerings, Rakuten, Inc. remains dedicated to creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs and be sure to highlight your favorite and most challenging positions. If you don't have any retain experience, that's okay! You have likely gained the skills and experience to make customers happy through your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail.

Have you researched our company values? What makes you the best candidate for Rakuten, Inc.?

Having a deep knowledge of the Rakuten, Inc. brand and customer is incredibly important -- any information you know about the company's values will set you apart from other candidates. Spend some time exploring the Rakuten website and becoming familiar with their core values and mission: 'Our vision is represented by a motif based on the Japanese character for 'one,' representing both a new beginning and our ambition to lead in our chosen field.'"

"I recently read about Rakuten's Earth Mall and was so excited and blown away by this creative initiative to bring sustainable goods to everyone! I would love to work for a company that truly does it's part in providing customers with sustainable solutions. I hope I get to visit the Earth Mall someday!"

You will be responsible for a large amount of cash and valuable merchandise at Rakuten, Inc.. What would your most recent employer say about your character and honesty?

"I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Michelle, told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."

Honesty is incredibly important when you are working in a retail environment like Rakuten, Inc., where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

"My most recent team-leader, Bernice, told me multiple times that she considered me to be a person of integrity and honesty, which is feedback, I really appreciate! I always want to be a person who my coworkers and employers can trust."

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours, and I consider myself to be a team player."

Employees at Rakuten, Inc. must be adaptable and flexible. Assure your interviewer that you are a team player and would be happy to step in if your manager needed a shift covered at the last minute.

"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers don't show up for, and I'd almost always be able to do that at Rakuten as well."

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

In a service-focused job like a sales position at Rakuten, Inc., you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude while solving the problem and making the customer happy."

Tell me 3 qualities you possess that make you a strong fit for this position with Rakuten, Inc..

"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

Before your interview, take some time to find out more about what Rakuten, Inc. looks for in an employee, and find ways to honestly demonstrate how you meet those needs.

At Rakuten, Inc. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

"I would be very excited about obtaining a role in leadership within Rakuten, Inc. in the future. I'm confident that you will find that my hard work and attention to detail make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."

Many seasonal or entry-level employees at Rakuten, Inc. go on to explore other career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

"I have been in an unofficial leadership role for the past three years of my career, so I think that a management role with Rakuten, Inc. would be a great next step in my career!"

In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."

If offered a position at Rakuten, Inc., you may be asked to contribute to the design or construction of displays. Do you have examples of displays that you have created? Do you have unique ideas that you can share with Rakuten, Inc. in regards to their current merchandising? Let the interviewer know if you are interested in creating displays and if you have any special skills to contribute to their design or construction.

"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."

This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Rakuten, Inc. and see that it adds a strong level of professionalism."

At Rakuten, Inc., it's important that customers know how to turn to if they need help finding an item or have questions about a product -- and uniforms help accomplish that goal. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes it that much easier to get ready for work! May I see what your uniforms look like?"

In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

"I did very well in math during high school and am comfortable with the skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

Strong math skills will be an asset in your position at Rakuten, Inc. Assure the interviewer that you are comfortable with the skills associated with handling math-related tasks.

"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

We have a strong employee honesty program in place at Rakuten, Inc. to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

Rakuten, Inc. takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that Rakuten stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.

At Rakuten, Inc. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

As a Rakuten, Inc. employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

"I know that return policies are set for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policy."

What do you know about Rakuten, Inc.? Why do you want to work for us?

"I've been a Rakuten customer for years and have always appreciated the sense of optimism and warmth that I experience there. I appreciate that they are committed to engaging with their communities and supporting their partners' dreams. I would love to work at a company that values its partners and employees in that way."

It's important that you understand the mission and aesthetic of Rakuten, Inc. Spend some time on the Rakuten website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. What did you find in your research that made you excited to work for Rakuten, Inc.?

"I love the Rakuten Ragri program -- it makes me feel good to know that when I order produce directly from farmers, I'm not only getting the freshest produce but am helping to sustain the small, independent farmers that shape and support my community. Rakuten has so many amazing programs like Ragri -- it would be amazing to work for a company that honors the community like that."

Rakuten, Inc. puts customer service first. How do you ensure that you always put the customers' needs first?

"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."

Like most retail environments, Rakuten, Inc. competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before going back to my task."

Rakuten Interview Questions

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1. How do you like to be recognized for your accomplishments?
2. How do you handle situations that could cause you to be late or miss work?
3. Do you have reliable transportation?
4. What do you hope to learn from this job at Rakuten, Inc.?
5. How do you feel about performance incentives?
6. What are your salary expectations?
7. How can Rakuten, Inc. motivate you on the job?
8. Describe to me your ideal employer.
9. We need reliable people on our team at Rakuten, Inc.. How many days were you absent from work last year?
10. What type of work environment do you dislike working in?
11. Personality fit is important to us at Rakuten, Inc.. How would you describe your personality?
12. How do you handle a situation where your supervisor does not properly communicate information to you?
13. What type of manager brings out the best in you?
14. Why is this job with Rakuten, Inc. right for you at this time in your career?
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
16. Tell me about a time when you made a suggestion requesting change in an organization.
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
18. At Rakuten, Inc. we like to hire strong achievers. Give me an example of a time when you went above and beyond.
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
20. Have you researched our company values? What makes you the best candidate for Rakuten, Inc.?
21. You will be responsible for a large amount of cash and valuable merchandise at Rakuten, Inc.. What would your most recent employer say about your character and honesty?
22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
24. Tell me 3 qualities you possess that make you a strong fit for this position with Rakuten, Inc..
25. At Rakuten, Inc. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
29. We have a strong employee honesty program in place at Rakuten, Inc. to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
30. At Rakuten, Inc. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
31. What do you know about Rakuten, Inc.? Why do you want to work for us?
32. Rakuten, Inc. puts customer service first. How do you ensure that you always put the customers' needs first?

Rakuten Interview Questions

1. How do you like to be recognized for your accomplishments?

2. How do you handle situations that could cause you to be late or miss work?

3. Do you have reliable transportation?

4. What do you hope to learn from this job at Rakuten, Inc.?

5. How do you feel about performance incentives?

6. What are your salary expectations?

7. How can Rakuten, Inc. motivate you on the job?

8. Describe to me your ideal employer.

9. We need reliable people on our team at Rakuten, Inc.. How many days were you absent from work last year?

10. What type of work environment do you dislike working in?

11. Personality fit is important to us at Rakuten, Inc.. How would you describe your personality?

12. How do you handle a situation where your supervisor does not properly communicate information to you?

13. What type of manager brings out the best in you?

14. Why is this job with Rakuten, Inc. right for you at this time in your career?

15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

16. Tell me about a time when you made a suggestion requesting change in an organization.

17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

18. At Rakuten, Inc. we like to hire strong achievers. Give me an example of a time when you went above and beyond.

19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

20. Have you researched our company values? What makes you the best candidate for Rakuten, Inc.?

21. You will be responsible for a large amount of cash and valuable merchandise at Rakuten, Inc.. What would your most recent employer say about your character and honesty?

22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

24. Tell me 3 qualities you possess that make you a strong fit for this position with Rakuten, Inc..

25. At Rakuten, Inc. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

29. We have a strong employee honesty program in place at Rakuten, Inc. to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

30. At Rakuten, Inc. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

31. What do you know about Rakuten, Inc.? Why do you want to work for us?

32. Rakuten, Inc. puts customer service first. How do you ensure that you always put the customers' needs first?