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RL Carriers Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Name for me three of the transportation services offered at RL Carriers.

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RL Carriers Interview Questions

  1. 1.

    Name for me three of the transportation services offered at RL Carriers.

      The hiring authority at RL Carriers wants to see that you have taken the time to get to know their business and exactly what they offer. Do your research on the company website and be prepared to talk about some of the services that stand out the most to you.

      Rachelle's Answer #1

      "I see that RL Carriers offers a plethora of services ranging from intermodal and dedicated trucking to brokerage and cross-border freight services. My specialty is in cross-border services, which includes shipping to Mexico and Canada."

      Rachelle's Answer #2

      "I appreciate the range of services offered at RL Carriers including your dedicated fleet services which are customized to optimize your clients' shipping needs. The other service that stood out to me includes your brokerage services. It's great that your clients are assigned a single point of contact for their business needs. The third service that stood out to me the most is intermodal freight shipping. Your offering is broad from transcontinental to express services."

  2. 2.

    Do you have experience collaborating with drivers, dispatchers, and other crew?

      Cross-functional or cross-departmental skills are essential when you're working in an industry like trucking because there are many moving parts to every project. Clear communication is key to a successful day, and that begins with ensuring you are on the same page as your co-workers, regardless of their job title or function.

      If you have experience collaborating with other departments and job functions such as dispatch, loading and unloading crews, schedulers, or even human resources, discuss that experience.

      If you are new to the trucking industry, or your career, with limited cross-functional experience, you can discuss any volunteer work or experience from your post-secondary education.

      Rachelle's Answer #1

      "For the past five years, I have worked in the trucking, transport, and logistics industry collaborating with a variety of people and departments. On any given day, I speak with dispatch, warehouse crew, clients, and schedulers. I am solid with documentation, which helps our teams' communication run smoothly."

      Rachelle's Answer #2

      "The bulk of my cross-departmental work comes from a couple of large group projects while obtaining my associate's degree in transportation and infrastructure. I completed my internship at ABC Trucking, which allowed me to learn how drivers collaborate with other departments, such as dispatch and crew. I look forward to furthering my exposure to cross-functional collaboration when I join RL Carriers."

  3. 3.

    Tell me about your least favorite personal trait, and what are you doing to improve yourself.

      This question is another way of asking about your greatest weakness. If you had to pick one trait that you would tweak or change, what would it be? Mention one specific character trait and then focus on what you are doing to improve in this area. Avoid mentioning a habit so extreme that it would disqualify you for the position. Some common personality traits that people often work on improving include:

      - Being a 'know-it-all.'
      - Rudeness or arrogance
      - Dominating conversations
      - Moodiness or being temperamental

      Rachelle's Answer #1

      "I will bring a lot of positives to RL Carriers but, of course, I have traits that I am always working to improve. In a recent performance review, my boss said that I am sometimes brief when giving instructions. I was training a temp and missed some steps because I assumed she already knew what to do. I am consciously trying to be more thorough in situations like that."

      Rachelle's Answer #2

      "I can turn to humor at inappropriate times. It's a quirk that I have been working on improving. This situation does not happen in a professional setting as much as it does in my personal life."

  4. 4.

    RL Carriers conducts background checks, drug, and alcohol testing. Are you able to meet these requirements?

      The interviewer needs to know that you will be able to pass any background checks; including criminal, drugs, and sometimes even alcohol. Any business in the trucking industry has to be especially careful about safety, which includes avoiding any instances related to impaired driving. If you are applying for a driver role, you must have a clean criminal record, allowing you to cross borders without issue.

      Keep your answer straightforward. If you know that you will pass any background checks with flying colors, state that you will comply with anything they need. If you may have a discrepancy, you should disclose this right away.

      Rachelle's Answer #1

      "I am happy to take any background checks required to work for RL Carriers. I have a clean criminal background, good credit, and am free of all illegal drugs. I brought a recent police check with me today if you would like to take a copy for my candidate file."

      Rachelle's Answer #2

      "I am prepared to take any background testing required by RL Carriers. My history complies with any federal regulations required to work in this industry. Rest assured, there will be no surprises during my background checks."

  5. 5.

    In this role with RL Carriers you will be responsible for the safe and efficient delivery of customer freight. How will you contribute to our reputation for safety and excellence?

      In the trucking industry, nothing is more important than safety and pride in work. Before your interview, take some time to learn about the mission statement and values of RL Carriers. Through their website and other internet searches, you will be able to get a sense of their values, as well as the type of workplace culture they are creating. Are their core values a match to your own? Talk to the interviewer about how your skills and characteristics will contribute to the goals of RL Carriers.

      Rachelle's Answer #1

      "Safe and on-time delivery is the running theme that I found when researching RL Carriers. I appreciate your never-ending commitment to safety and professionalism. I will invest time in learning your equipment and processes, learning how to best communicate with my supervisors and colleagues, and getting to know the customers and industries that you serve."

      Rachelle's Answer #2

      "I am committed to opportunities for development and growth, which is a core value at RL Carriers. I am looking forward to carving out a career in the trucking industry built on safety and excellence. I will contribute to your company goals by abiding by your policies, leading by example, and being an encouraging team member to my colleagues."

  6. 6.

    What timeline do you feel is appropriate when responding to customers and other stakeholders?

      RL Carriers is all about delivering exceptional service. The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly your messages are returned, by this organization, if you are a past customer. You can even refer to your experience as a candidate!

      Rachelle's Answer #1

      "Trucking, transportation, logistics, and shipping are all incredibly fast-moving. For that reason, my clients are never left waiting for a response for more than an hour. What is your expected timeline here at RL Carriers?"

      Rachelle's Answer #2

      "My customers often need speedy responses. Between myself and my team lead, we ensure that all inquiries are responded to before we wrap up for the day. We return most customer inquiries within 3 hours. Could you share with me the expectations set by RL Carriers"

  7. 7.

    What were you doing during the gaps in employment that I see on your resume?

      If you have gaps in your resume, be prepared to have a clear answer on what you were doing during those times. There is no need to go into extreme detail on what was keeping you busy. The main point of this question is for the interviewer to see if you are the go-getter type who sticks with their job loyally rather than someone who quits and moves on the moment things become hard.

      Rachelle's Answer #1

      "The gap in employment that you see from 2017-2018 was my parental leave. I had another three-month absence while caring for an ailing family member. I enjoy working, so any break in employment has been due to circumstances out of my control."

      Rachelle's Answer #2

      "Much of my employment history includes temporary or seasonal work. This type of work has allowed me to experience a variety of roles within many companies; however, I am now ready to sew seeds in a full time, permanent opportunity."

  8. 8.

    How familiar are you with the US Department of Transportation and the part they play with RL Carriers daily operations?

      The US Department of Transportation (USDOT or just DOT) was established in 1966. DOT focus' on regulating all types of transportation, including trucking, rail transport, aviation, public transit, and more. Their primary mission is to enable the safe, reliable, and efficient movement of people and goods by all types of transportation.

      If hired by RL Carriers you will need to be familiar with the US Department of Transportation and how to comply with their regulations, as they relate to your specific job title. Briefly describe what you know the DOT to be, and how they will impact your daily work operations.

      Rachelle's Answer #1

      "The US Department of Transportation works to limit safety risks in a variety of transport industries. I believe their work impacts every aspect of my job as a (insert your job description). The DOT's focus includes hazard identification, and risk analysis, which greatly reduces accidents and the consequences of hazardous events should they occur."

      Rachelle's Answer #2

      "The DOT is responsible for the regulation of transport through a variety of applications, including trucking. I believe that as a (insert your job description) the DOT will have a significant impact on the safety practices of my job in areas such as hazardous materials, operating practices, and control of all driver certifications."

  9. 9.

    How extensive is the fleet at RL Carriers?

      The interviewer would like to know how much research you have performed on RL Carriers before attending your interview. You can find the information that you need from a simple online search, or through the company website. Discuss what you have learned from your research. Show the interviewer that you are engaged and interested in what RL Carriers is accomplishing.

      Rachelle's Answer #1

      "From my research, I understand that you are the country's third-largest full truckload organization. Your fleet is extensive with nearly 80,000 trucks and 20,000 employees. You offer premium logistics services throughout the US, Canada, and Mexico. I am eager to join your growing organization."

      Rachelle's Answer #2

      "Your fleet is the most extensive in the country. I researched your organization before coming here today and see that your fleet includes around 90,000 trailers and 30,000 employees. Because of your extensive fleet and talented teams, you can serve a wide range of customers in a broad array of industries, including automotive, agriculture, and retail."

  10. 10.

    Talk to me about your geographical knowledge, rating yourself from 1-10.

      RL Carriers needs to know that you are confident in your knowledge of the areas to which they provide service. Working in the trucking industry, it's essential that you have strong geographical knowledge. This knowledge does not mean that you have to know everything about the US, Canada, and Mexico! It does mean that you have excellent recall skills and the ability to learn quickly. RL Carriers may offer geographic testing, so be sure to offer your participation if that's the case.

      Rachelle's Answer #1

      "I would rate my geographical knowledge a 7.5 out of 10. There is room for me to learn more. Thankfully, I have a photogenic memory and can recall locations and facts very quickly once I have briefly studied the content."

      Rachelle's Answer #2

      "I consider myself advanced and a 9/10 when it comes to my knowledge of this region and our surrounding states. There are areas of the US, Canada, and Mexico that I am not familiar with; however, I am a quick study and will begin brushing up my skills right away."

  11. 11.

    Do you have experience in the movement of hazardous material, restricted, or time-sensitive shipments?

      RL Carriers offers an extensive menu of services to clients, including the transportation of hazardous materials, dangerous goods, and time-sensitive deliveries. These jobs could include the shipping of gasoline, chemicals, and flammable materials.

      Outline your experience when it comes to moving sensitive shipments. Show your level of comfort and expertise by discussing what you have transferred and how often. Be sure to highlight your record of safety!

      Rachelle's Answer #1

      "I have moved dangerous shipments regularly for the past eight years. This transportation experience includes trucks of gasoline and highly flammable goods. I am TDG (Transportation of Dangerous Goods) certified and have had zero accidents throughout my career."

      Rachelle's Answer #2

      "I earned my TDG certification this past month and am ready for further training on hazardous, restricted, and time-sensitive shipments. I trust that RL Carriers has the best training in the industry and I look forward to learning more."

  12. 12.

    How is our ever-changing economy impacting the trucking industry?

      According to the American Trucking Association, we move 70% of goods by road. This statistic means that trucking is an incredibly important industry for the economy. This importance also means that our economic standing can significantly impact the health of the trucking industry. Show the interviewer that you have a finger on the pulse of what is happening in your industry.

      Rachelle's Answer #1

      "I notice the biggest difference in the trucking industry when we are in a tight economy. With a slow economy comes less demand for shipped goods considered luxuries such as cars and garments. Consumers spend less money, which translates to fewer goods shipped and fewer loads run."

      Rachelle's Answer #2

      "From what I know, a slow economy means that people are consuming less under nearly every category. This slow-down of consumption means there is less to ship out. For this reason, shippers will try to control costs by filling trucks with more than usual and then sending them out less frequently. I have seen shippers double up on a load, to save on costs."

  13. 13.

    The trucking and transport industry can be stressful and high-stakes. How do you deal under extreme stress?

      The trucking industry can be high-stakes, especially when you have time-sensitive deliveries or shipments that contain dangerous goods or hazardous materials.

      Stressful scenarios happen every day at RL Carriers and the hiring authority needs to know that you can keep your cool no matter the challenges you face. Think about a time when you dealt with an extremely stressful situation, and give this real-life example to the interviewer in the form of a brief story.

      Rachelle's Answer #1

      "The pressure of time and accuracy is incredibly high within the trucking industry. I spent three years working for a trucking and logistics company that specialized in the transportation of refrigerated pharmaceutical and biotechnology supplies. The pressure, knowing that each truck was potentially worth millions of time and temperature-sensitive items, was like nothing I have ever experienced. To keep my stress levels to a minimum, I focused on timing and made sure our team exercised excellent communication. When communication is clear, it's much harder for things to go awry."

      Rachelle's Answer #2

      "I deal quite well under extreme stress. Perhaps this is due to the years that I spent performing in highly competitive sports environments. Between the pressure to physically perform and the pressure to remain top of my class in university, I have developed a strong resistance to stress."

  14. 14.

    Talk to me about a serious conflict on your team. How did you help to resolve the conflict?

      Conflict can be inevitable in the trucking industry as you face situations that change all the time, with a wide range of personalities and high-stakes projects. Talk to the interviewer about a time when you were successful working with people that worked differently from you. Walk the hiring authority through the situation, what you did, and what the resolution was. Be sure to highlight how you skillfully handled these conflict issues.

      Rachelle's Answer #1

      "My previous trucking company went through a merger last year, and the amount of tension amongst the team was quite extreme. People did not know if they were going to lose their jobs, o if their routes were going to be changed, hours cut, and more. Everyone was sharp with each other, but I chose to take the kindness route. I was a friendly face through it all and kept a positive outlook. I know that I did my part to alleviate a lot of the negativity."

      Rachelle's Answer #2

      "Two of my team members were in a feud over a process that they were both misinterpreting. Normally, I do not get involved in smaller conflicts, as I believe that most grown adults can iron things out without mediation. This event was different. I called a meeting between the three of us and let them know they were both incorrect. They were a bit embarrassed about the whole event and allowed me to re-train them in the process, the correct way."

  15. 15.

    We offer competitive wages and a great compensation plan. What is most important to you, when considering a job offer?

      Every person interprets the value in a compensation package differently than the next. For this reason, its essential that RL Carriers understands what a tempting job offer would look like before giving you one. Take some time to think about what is important to you when considering a job offer. Perhaps it's excellent health benefits, work-life balance, company culture, career growth, or continued education opportunities. Whatever your answer be sure to provide the interviewer with a clear idea of what you need to gain from your next employment opportunity.

      Rachelle's Answer #1

      "I put the most value on growth opportunities. In my current role, there are rarely opportunities for promotion because we are a small, family-owned organization. I am eager to know how RL Carriers helps build up its employees for promotion and growth."

      Rachelle's Answer #2

      "I am most interested in joining a company that pays fair wages and has generous health benefits. I have children, which means that support for unexpected medical expenses is important to me. Could you share with me a bit about the health benefits provided by RL Carriers?"

  16. 16.

    Carriers and shippers face many regulatory changes. How do you remain up to date on capacity, compliance, and safety standards?

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  17. 17.

    Do you have experience working on an on-call basis? Are you able to meet our scheduling needs?

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  18. 18.

    Trucking and transport require the ability to react quickly and professionally. How do you keep your cool in the face of change?

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  19. 19.

    Smooth communication is vital to the success of RL Carriers. How do you ensure smooth workplace communication?

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  20. 20.

    RL Carriers seeks out employees who work hard, and show up for their team. What does having a strong work ethic mean to you?

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  21. 21.

    What is the FMCSA and its primary purpose?

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  22. 22.

    Are you prepared for substantial amounts of travel?

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  23. 23.

    Tell me about your post-secondary education and how it applies to the trucking industry. Are you interested in expanding your schooling, or gaining further certifications?

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  24. 24.

    When have you discovered a problem at work, and went above and beyond to repair the issue?

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  25. 25.

    What are your favorite, and least favorite, tasks in your current job?

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  26. 26.

    RL Carriers seeks out the most honest employees. Have you ever kept the remainder of an expense allotted to you?

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  27. 27.

    Tell me why you are leaving your current job.

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  28. 28.

    How would you handle a client who is exceptionally rude to you?

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  29. 29.

    How would you deal with a supervisor who is a poor communicator?

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  30. 30.

    Tell me about yourself.

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