Question 1 of 30
The mortgage lending business is a competitive one. What motivates you to be the best?
I want to learn and I know I would feel more satisfied if I can achieve something great.
One of my goals in my work is to make sure people are completely satisfied with the product. At my last job, it was always a goal to ensure customers, as well as coworkers, were happy with the experience.
I have an internal drive to be the best at whatever it is I do. I also like making people proud and doing your best and being the best often pays the best.
Question 2 of 30
Tell me about the most challenging problem you have encountered in your professional career.
Overcoming procrastination. I came over it by really working hard and setting up deadlines for myself.
The requirements when the project is in final stage, had convinced team to work on the same to push for release on the agreed date.
Choosing not to continue a pursing career in the medical field due to the fact that in michigan there are so many options in that field and easier to find a job. I tried.
One of the toughest problem I have experience is when I interning last year and being placed in a field that's not in under my area of expertise and to be the team leader of a project where I need to work with different department under very minimum supervision. The way I overcome it is by knowing the people in each department well, of course always prepare when it comes to meeting with the people, I did a lot of outside research too when I don't understand something.
Question 3 of 30
Why do you want to work for Quicken Loans?
Question 4 of 30
Tell me about a time when you took the initiative to improve work related procedures.
Question 5 of 30
At Quicken Loans, we look for a specific type of candidate. How would you describe your workplace personality?
Question 6 of 30
Do you demonstrate leadership qualities even when you are not in a leadership role?
Question 7 of 30
Quicken Loans values a collaborative work environment. Do you consider yourself a team player?
Question 8 of 30
At Quicken Loans, we believe in developing our employees to be the best they can be. What is your greatest weakness?
Question 9 of 30
Tell me about a time when you took a creative approach to solving a problem at work.
Question 10 of 30
Quicken Loans believes in calculated risk. What is the riskiest decision you have made?
Question 11 of 30
At Quicken Loans, we value continued personal development. What actions have you taken in the last month to improve yourself?
Question 12 of 30
What was your favorite course during your post-secondary studies, and why?
Question 13 of 30
What is your greatest weakness?
Question 14 of 30
Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
Question 15 of 30
I'd like to know more about your conflict management skills. How would you handle conflict with a coworker?
Question 16 of 30
At Quicken Loans, you will be expected to think on your feet. What makes you a great problem solver?
Question 17 of 30
Quicken Loans is a very collaborative workplace. How do you collaborate with coworkers to solve problems?
Question 18 of 30
Quicken Loans works hard to recognize and reward our hardest working employees. Describe your work ethic.
Teamwork. Do your best.
Hard work and dedication.
I believe that when you are doing a job you love, its not work.
You can only expect to get out what you put in.
Motivation: Commitment, dedication and loyalty towards work – Commitment will bring in dedication, hard work and best results.
Resourceful: The creative use of resources. Being resourceful – Making the best use of own resource and external resources to get the results you want.
Work should always be a little challenging, and a little fun. If you're not being challenged in your work, then you're not growing as a person, nor are you really contributing. If you can't find fun in your work, then you're going to burn out and become unproductive.
My philosophy towards work is that you should always have outstanding work ethics.
If you want to be number one. Train like you're Number 2.
Coming to work with a positive attitude and excitement to do the job goes a long way.
Question 19 of 30
At Quicken Loans, we take great pride in our customer service reputation. How would you deal with a customer dispute?
Communicating in a friendly and warm manner really eases the situation. No matter how angry the cusomter is, you should always keep your cool.
The customer came into the office upset over her bill. I reassured the customer that I will look at her account and find what caused the increase in her bill. I proceeded to check the database and noticed that the client had did some changes to her account that cause the account to be pro-rated. I advised the client that if she pays the pro-rated amount this one time,I will be able to lower her bill . She was reluctant at first, but with a thorough explanation of what was going on, she agreed. The next month, I followed up with her, and was able to get her payment lowered by adding on another policy and reduced her premium.
While the application is in developing stage and the customer wants to see the demo. Being part of client facing unit, I understood his anger and could able to calm him with the amount of effort required to progress.
Customer wanted a refund, but didn't have a receipt. I explained policy but took their name and number and had the owner of the business get in contact with them.
Question 20 of 30
Quicken Loans is the largest online mortgage lender in America. Why should we hire you over another candidate?
I had project in my past intern to create an attendance machine for the sister company of the company that I worked for. I put so much on it doing research, really thought through about the requirements and meeting people and really not just creating all the conceptual design I actually try to make one with my own buying some of the hardware to test product. But as it turn out the machine did not meet the customer spec, and in order to make the product that can meet the cust spec, the department did not have the budget to do so. But, the learning experience I got was amazing.
I've wanted to me a millionaire buy the time I was 30.
I wanted to deadlift five hundred pounds, I was only able to reach four hundred and five pounds. I went back to work and kept striving for more.
Question 21 of 30
Quicken Loans looks for those with leadership potential. Tell me about your leadership qualities.
Question 22 of 30
What is the biggest mistake you've made? How did you handle it?
Question 23 of 30
Quicken Loans always hires with a long term fit in mind. Where do you see yourself in five years?
Question 24 of 30
Quicken Loans has a great management training program. What qualities do you look for in a manager?
Question 25 of 30
We have a fun, but productive, environment at Quicken Loans. How do you manage your time?
Question 26 of 30
Tell me about a time you had to work with a difficult personality. How did you handle that relationship?
Question 27 of 30
Tell me about a time when you accomplished a team goal. Why do you think your team was successful?
Question 28 of 30
Tell me about your greatest accomplishment so far.
Question 29 of 30
Tell me about an idea that you think could improve work performance.
Question 30 of 30
Do you have any relevant work experience?