35 Qantas Airways Interview Questions & Answers
Below is a list of our Qantas Airways interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Availability
1. As a Flight Attendant, you'll be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule of a Flight Attendant?
What You Need to Know
The interviewer wants to know that this essential aspect of the job won't interfere with your ability to perform or cause you to burn out too quickly on the work required. Assure the interviewer that you know the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on. Explain why you enjoy this aspect of the work or emphasize the elements of the job that make this sacrifice worthwhile.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, which I completely understand. I'm happy to work any hours offered to me."
Written by Rachelle Enns
2nd Answer Example
"I am available for a wide range of hours and overtime. I prefer to know my schedule ahead of time so I can make appropriate childcare arrangements."
Written by Rachelle Enns
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Availability
2. Would you be willing to relocate?
What You Need to Know
Depending on the needs of Qantas, relocation could be a conversation to be explored in the future. The interviewer wants to assess your flexibility and see if you'll be open to this possibility in the future. This question requires absolute transparency and honesty. If this is more of a discovery question, answer in the best way you see fit.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I understand that relocation would not be required in this role. I do own a home here, and my spouse is gainfully employed. Relocation would be challenging, though it is certainly not off the table for future discussion."
Written by Rachelle Enns
2nd Answer Example
"I am free to relocate at any time. I am open to any adventure that comes my way! Are relocation options often offered with Qantas Airways?"
Written by Rachelle Enns
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Behavioral
3. Where have you traveled abroad? If you could travel anywhere in the world, where would you like to go?
What You Need to Know
This questions how well equipped you are for this role and how aligned your interests are. Enthusiasm for travel is a common driver for those who establish a career in the airline industry. A common trait for those who enjoy travel is an interest in immersing oneself in another locale or culture. So, this question helps them explore how cultured you are and your comfort level with spending periods immersed in another culture. If you are not interested in traveling for work, you're likely not a fit for this opportunity.
Use this opportunity to express your enthusiasm for traveling abroad and experiencing other cultures. Share your experiences and where you'd love to spend more time or explore next. Present yourself as culturally competent. Avoid asking clarifying questions to which you should already know the answer.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"Wow, fun question. I've spent time in Costa Rica, Nepal, The U.K., Thailand, Mexico, Grand Cayman Islands, and Canada. I'd like to explore more of Europe, particularly Germany. I'm a big Tom Twyker and Wim Wenders fan. I love all of their films."
Written by Kevin Downey on July 19th, 2022
2nd Answer Example
"I've been to Brazil, Spain, Portugal, France, Belize, and many other wonderful places. Where I'd like to go next? Hmm. I think Iceland is at the top of my list."
Written by Kevin Downey on July 19th, 2022
Behavioral
4. When you suffer a setback, how does that emotionally affect you and your work?
What You Need to Know
This work can on occasion prove challenging. Regardless of the circumstances, everyone handles the stress and disappointment of setbacks differently. Everyone has their own definition of what an emotional setback looks like as well. Discuss with the interviewer how you typically cope in such situations, and what that looks like to you. You want to strike the chord that you have a full grip on your emotions rather than letting your emotions govern your behavior. To drive your message home, discuss your inner processes for finding firm ground and a positive perspective to help you move forward. Share the tips and tricks you use to ground yourself and find a place of mature perspective. You're a professional. This is your chance to highlight that.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Rachelle Enns
2nd Answer Example
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."
Written by Rachelle Enns
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Behavioral
5. How will you earn the trust of your coworkers?
What You Need to Know
It is essential to nurture workplace relationships. When onboarding in a new position, one of the most critical things to do when entering a new team is to build relations and earn their trust. You may have been vetted by the hiring manager, but as soon as you're hired, you'll need to earn your place as a valuable member of a team. Talk to the interviewer about how you will earn the trust of your new co-workers should you be offered the position.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Written by Rachelle Enns
2nd Answer Example
Here are some ways that you can build trust with your coworkers:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines
Written by Rachelle Enns
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Behavioral
6. Tell me about some of the unique qualities you'll bring to our company.
What You Need to Know
There are some things your resume cannot do. Showing off the characteristics of your personality and makeup is the aim here. As they say on the careers page on their website, "Being part of the Qantas team requires each of us to rise to different challenges. We work in a tough environment where we're often expected to achieve the impossible, supported by good leadership, trust, and respect. From our earliest days, people have been our priority; both the people who work for us and the people who travel with us." The keywords here are 'achieve the impossible,' 'leadership,' 'trust,' and 'respect.' Share with your interviewer the unique qualities you possess and explain how they'll nicely complement Qantas Airways.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help in customer service and sales. My up-selling percentages are always very high."
Written by Rachelle Enns
2nd Answer Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in the way they are most comfortable."
Written by Rachelle Enns
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Behavioral
7. What work situations excite and motivate you?
What You Need to Know
For your suthe hiring manager must knowr knows how to keep you excited and motivated to return to work every day. While some might burn out quickly in the routine at Qantas Airways, others look forward to it and thrive in such an environment. Share with the interviewer the aspects of this work environment that motivate you while offering them every assurance you look forward to the work and will remain happy and productive in this role.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am most motivated on the job when tasks are organized and the vibe is positive. I value strong teamwork and good leadership."
Written by Rachelle Enns
2nd Answer Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
Written by Rachelle Enns
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Behavioral
8. Personality fit is important to us at Qantas. How would you describe your personality?
What You Need to Know
Personality and character are two very different things. The interviewer is looking for more information on your behavioral traits and attitude rather than your integrity. This example could include buzzwords like extroverted, energetic, optimistic, happy, and confident. Having the right attitude can go a long way here. Share your life view. Just as negativity can be contagious, positivity can contribute to a fun atmosphere.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Rachelle Enns
2nd Answer Example
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
Written by Rachelle Enns
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Behavioral
9. List the top three skills that will make you an ideal team member at Qantas.
What You Need to Know
When asked to list your top skills, it's best to name those traits that make you a rock-star employee while aligning them with the desired skills listed in Qantas Airways' job description. Most of the hard skills are detailed in your resume. It is likely your resume, and to some extent, your CV, landed you the interview. Now it's time to let them know about what didn't make it on your resume. Discuss your soft skills, recipes for success, and the systems processes you've created to ensure you meet the high standards you've set for yourself. Show them that there is far more to you than meets the eye.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I see that your job description requests an organized, honest candidate who is driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Written by Rachelle Enns
2nd Answer Example
Try to include words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty
Written by Rachelle Enns
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Behavioral
10. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
What You Need to Know
The Airlines industry has strict safety protocols in place. If you aren't familiar with them, familiarize yourself before your interview. Talk to the interviewer about how you would professionally react if you felt safety was at risk. Assure the interviewer that you'd abide by all regulations and protocols in place to ensure the safety of your passengers and crew. Professionalism and following guidelines and protocol is the goal while exhibiting emotional maturity and clear communication.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"My reaction to a safety threat would rely on my on-the-job training. I would follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."
Written by Rachelle Enns
2nd Answer Example
"I am trained to react in urgent, distressed, and mayday situations. In an emergency, my first course of action is to ensure the passengers are prepared."
Written by Rachelle Enns
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Behavioral
11. Have you worked in an environment that required a high level of adherence to routine?
What You Need to Know
This question aims to determine how sustainable an employee you'd be in an environment such as theirs. Your answer will allow the interviewer to ascertain whether you'll burn out quickly from the monotony this position might present or thrive in such an environment. Draw correlations between your work experience and the expectations of this position. Offer your understanding of what the position looks like. The essential goal here is to communicate that you understand what is expected of you and are up to the task.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I completely understand the expectations of this position and thrive in this environment. I take the safety and regulations of my profession seriously and pride myself in my performance in this regard."
Written by Kevin Downey on July 19th, 2022
2nd Answer Example
"In all honesty, adhering to the rules and regulations of my profession is of utmost importance to me. I do well in regimented environments and enjoy the routine. It's something of a pet peeve of mine when I run into a colleague who struggles with this, and I have helped many adapt by mentoring them and helping them shift their perspective. In short, I thrive in this environment and look forward to each day I'm in it."
Written by Kevin Downey on July 19th, 2022
Behavioral
12. Why are you the best choice for Qantas Airways?
What You Need to Know
To showcase yourself as the best candidate for this position, you'll need to familiarize yourself with everything they are looking for in a candidate. This goes beyond familiarizing yourself with the job listing. You should also scour their web pages on their sites, pour through any media or articles, and understand what is happening in the industry. This also requires researching yourself, how the building blocks of your career, experience, and personality make you the perfect candidate for them, and how this is the perfect job for you. Once you've mapped this out, you'll be ready to talk to the interviewer about what makes you a stand-out candidate for this role. Be sure to discuss the unique skills and characteristics that will make you a top-tier candidate.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am the top candidate for Qantas Airways because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a large range of customers."
Written by Rachelle Enns
2nd Answer Example
"As you can see, I am invested in this interview process with Qantas Airways and will bring this same dedication to you if hired. You won't be disappointed."
Written by Rachelle Enns
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Behavioral
13. Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
What You Need to Know
Qantas is known for its exceptional customer service, which includes multiple awards for being Australia's leading airline and leading lounge for business class guests. All of these accolades stem from the performance of their reliable and professional employees. Your attendance is a reflection of your values, work ethic, and performance. How well you manage your time in your personal and work life reveals a lot. Provide examples to the interviewer of times you have shown dedication to the job. You want to convey professionalism.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"In my most recent position, I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by Rachelle Enns
2nd Answer Example
"I am very dedicated and would show my appreciation for the role by being a reliable team member of Qantas."
Written by Rachelle Enns
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Behavioral
14. How do you like to spend your free time?
What You Need to Know
Your answer will indicate to the interviewer whether the lifestyle of working for the airline industry will complement or clash with how you like to spend your free time. If it clashes, there is the concern you'll burn out on the job quickly, potentially contributing to employee turnover in the not too distant future. There is always the additional risk that a new hire might seem like a good fit, assimilate easily into their teams, seed discontent, and contribute to even greater turnover. Since choosing the perfect candidate is nuanced, your answer to this question will hopefully guide their decision-making.
If you can, align your interests with the elements of what this opportunity offers. Find those common denominators and weave them into your answers. This is a commitment on the part of both parties. Therefore, it is incumbent on the interviewer to ascertain whether an applicant will find the lifestyle this opportunity offers.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I enjoy learning about other cultures and ways of life. I love watching travel shows and documentaries. I'm mostly about having new experiences and learning something new."
Written by Kevin Downey on July 19th, 2022
2nd Answer Example
"Usually buried in a good book. I'm an avid reader. Otherwise, you'll find me hitting the nightlife with my friends when time allows. But on most days, reading."
Written by Kevin Downey on July 19th, 2022
Behavioral
15. In order to work for Qantas Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?
What You Need to Know
Qantas Airways employs nearly 30,000 employees who must pass a criminal record check. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point. Honesty is the only course of action here. If there are marks on your record you have concerns about, disclose them upfront. Your candor will be appreciated. The marks on your record might not be deal breakers, especially when you have the opportunity to put them into context. However, lying will disqualify you from moving forward for your lack of integrity, as well as cost the funds to perform the background check.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Written by Rachelle Enns
2nd Answer Example
"I can complete a full criminal background check, as well as any drug testing or other background checks that you require."
Written by Rachelle Enns
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Behavioral
16. How would you rate your ability to stay calm when provoked?
What You Need to Know
Qantas acknowledges on their career page that their work environment is challenging. Your interviewer needs to assess your ability to endure an environment such as theirs and face stressful situations on the job while adhering to the rules and regulations. Describe a recent high-stress situation comparable to what you'll face in their environment. Convey an understanding of what's expected of you in this role. Share your stress-relieving techniques, which allow you to maintain focus and keep stress at bay. It's fine to have stress as long as the stress doesn't have you. Emotional balance is what you should strive for in your answer.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I separate myself emotionally from those who attempt to provoke me. Their emotions are making a display, not mine. Whatever they say or do has nothing to do with me except being the object of their projection. So I remain rock steady, centered in the immovable spot. It's hard for anyone to get a rise out of me. I'm consistently happy-go-lucky day in and day out, and it's rare for anyone to change that."
Written by Kevin Downey on July 19th, 2022
2nd Answer Example
"It's part of the job, and as with any other part of the job, you do your job to the best of your ability. Occasionally you'll encounter aggressive passengers. Unfortunately, that behavior is expected from time to time, and you can't let it stress you out. I have no control over how they see the world, but I have control over my attitude and how I see it. So, I do what I can to maintain the peace, keep everyone safe according to protocol, and ensure work runs as smoothly as possible."
Written by Kevin Downey on July 19th, 2022
Behavioral
17. How do you strike a harmonious balance between your working and personal life?
What You Need to Know
Employees with a work-life balance will be able to perform well professionally over the long term of their careers. The interviewer is ascertaining your natural ability to balance these two spheres. This is a poignant question. When your work is to travel, frequently being away from home, sometimes for long periods, you might find yourself in a situation with no separation between work and personal life. According to those who've gone through similar shifts, this demanding routine can be exhausting. The trick to this question is to show how you strike harmony and balance when stepping away from the stresses of work.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"That's an interesting question. I think I have to be in the moment at all times and find that emotional balance around the clock. If a person isn't consistently balanced, I don't think they can find a balance under extreme circumstances, either at work or at home. Like that old metaphor, when you are on the rim of the wheel, you'll go up, and then you'll go down, but when you are centered in the hub of the wheel, you are in the immovable spot."
Written by Kevin Downey on July 19th, 2022
2nd Answer Example
"I'll admit it can be tricky. But I think it's important to have an escape. I am an avid travel addict, but if I don't have time to see the destination, I'll read a good book or enjoy the hotel jacuzzi. I'll always find a way to decompress and enjoy myself."
Written by Kevin Downey on July 19th, 2022
Career Goals
18. Why are you leaving your current company to work for our airline?
What You Need to Know
Any hiring manager will be on the hunt for the perfect match while keeping a keen eye out for any red flags. Your reasons for leaving one employer for another will indicate what to expect from you in the future. They will use your answer to interpret your motivations.
Leaving a job hoping the grass is greener somewhere else says nothing of your professionalism, work ethic, or drive to further your career. Leaving a job with little opportunity for growth within, or leaving a company that has warned their workforce that they'll be facing staff cuts soon, wanting to give their valued workforce ample time to secure work elsewhere, tells another story. Share what Qantas may offer your career that your previous employer could not.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I have been with my current company for four years with no opportunity for growth or pay increase. Now, I am seeking a role in an organization like yours that appreciates their employees and provides them with opportunities for advancement when they prove themselves capable and ready."
Written by Rachelle Enns
2nd Answer Example
"I have had my eye out for a new position for some time now but wanted to make sure that I was applying to a larger airline like Qantas where growth opportunities would be present."
Written by Rachelle Enns
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Career Goals
19. How does this position fit into your career goals?
What You Need to Know
To answer this question, you should have a clear career history to present in context with the clear trajectory you've set for yourself. Elaborate on how this particular position fits into your plans. You'll want to present it as a step up in your career rather than a vague or stagnant move that reveals you're merely complacent with this course while waiting for something better. The tone you need to strive towards is enthusiasm and anticipation for the opportunity.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Qantas Airways offers is a strong path towards those goals, and I am excited about what this position has to offer."
Written by Rachelle Enns
2nd Answer Example
"This position offers the next steps in my career and the growth I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Qantas what I can do!"
Written by Rachelle Enns
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Career Goals
20. Where do you see yourself five years from now?
What You Need to Know
The five years from now question often comes up in an interview to test how seriously you take your career. Career-minded individuals often compose a five-year career plan, which they adjust periodically. This exhibits strong project management skills and a big picture lens of the world. One can achieve the seemingly insurmountable by breaking macro goals into easily attainable micro goals. Take a look at the career growth options with the company. If any of these stand out to you, mention them to the interviewer. Your expressed interest in those particular internal opportunities will solidify that you are seeking a long-term fit with them.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Written by Rachelle Enns
2nd Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals, which helps me to see a great long-term fit here."
Written by Rachelle Enns
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Communication
21. Tell me about a time communication became an issue when working on a team.
What You Need to Know
Clear communication is essential in the workplace. Yet, effective communication is a skill that not everybody has mastered. A highly skilled communicator is a highly desired asset. Some traits of a highly skilled communicator are an ability to adapt their communication style to that of less skilled communicators, non-defensive communication, mirroring, active listening, and empathy. These skills can prevent rework, boost morale, and enhance team collaboration. Offer an example of where your communication skills in the workplace shined.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering and analyzing data. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Written by Rachelle Enns
2nd Answer Example
"My current company recently went through a merger which has caused a lack of communication among the team. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was very helpful."
Written by Rachelle Enns
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Communication
22. Think about a difficult boss, professor or coworker. What made them difficult? How did you successfully interact with this person?
What You Need to Know
This question aims to help them evaluate your interpersonal skills, mediation and leadership skills, and communication skills. You want to exhibit that you are flexible, able to adapt your work style to the needs of your environment and team, and adept at overcoming your differences or the differences of others. When done right, this showcases your leadership potential, advertising yourself as a desirable candidate. While sharing your example, discuss what made this person challenging in the given situation, and define your overall professional relationship. Avoid speaking poorly or defaming anyone, and close your response on a positive note.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were rough. I could see that he meant well, and I recognized that he wanted to do good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Written by Rachelle Enns
2nd Answer Example
"I once worked for an executive who was very difficult in meetings and interacting with groups. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
Written by Rachelle Enns
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Customer Service
23. At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
What You Need to Know
Qantas Airlines, based in Australia, is the world's third oldest airline. They have the largest-sized fleet and feature international flights and destinations. They take their customer service seriously. Before your interview, read through their customer charter a few times. The main bullet points for their charter are 'we will never compromise on safety,' 'we are committed to getting you and your bags to your destination on time,' 'we will look after you if things don't go as planned,' 'we will look after you if you have specific needs,' 'we are always on hand to help,' 'we value your opinion,' 'we will protect your personal information,' and 'we support environmental initiatives.'
Spend some time composing your philosophy and approach to maintaining your standard of customer service. Then tie in your knowledge of the company with your service standard.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Written by Rachelle Enns
2nd Answer Example
"I will ensure your customer service standards are continually met by following your service protocols. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
Written by Rachelle Enns
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Customer Service
24. Aside from your experience working in the airline industry, do you have experience in other customer service-based roles?
What You Need to Know
Discuss with the interviewer your experience working in any customer service-based roles. Walk them through your resume and highlight your customer service skills. Maintain consistency with the other customer service questions in the interview without sounding too redundant.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Written by Rachelle Enns
2nd Answer Example
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
Written by Rachelle Enns
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Discovery
25. Do you know anyone who works for our airline?
What You Need to Know
According to Forbes.com, friend-based employee referrals are seven times more likely to be engaged in their work. If a friend, family member, or acquaintance referred you to Qantas Airways, be sure to let them know. There may also be a referral program in place, and your friend may receive an incentive for referring you! Not to mention, having a positive reference already embedded in the Qantas Airways culture goes a long way in your favor.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I used to work with Jessica Smith, who now works for Qantas Airways as a flight attendant. I would be happy to fill out any referral paperwork if you wish."
Written by Rachelle Enns
2nd Answer Example
"I do not know anyone who currently works for your airline, but I look forward to getting to know your team!"
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
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Rachelle's Feedback
Experience
26. How do you determine priorities when you have multiple tasks at hand?
What You Need to Know
Multitasking is learned and not inherently natural to humans. Think about how you determine the priority and need of some tasks over others when you feel torn between multiple projects. Share your systems approach to tracking your progress on one task when switching to another, ensuring no progress is lost when you return to it. Explore how you identify the greater need and your flexibility to shift your priorities. The needs of the many (the team) outweigh the needs of the one.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I underdelivered on a deadline."
Written by Rachelle Enns
2nd Answer Example
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members you can rely on to step in when you become too busy."
Written by Rachelle Enns
Experience
27. What are your salary expectations?
What You Need to Know
Perform the necessary research to reach a realistic figure. Using your current earnings as a baseline, contrast that with your experience and market value. Allow for a range of flexibility. Take advantage of this rare opportunity to explore the options they offer. Sharing the bonuses and incentives offerings of your current or previous employers (retirement packages, stock options, PTO, etcetera), and factoring in your commute, explore how their offerings compare and adjust your number accordingly. Be open, realistic, and honest. Transparency is the best choice when salary based questions arise.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Rachelle Enns
2nd Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a small organization, they can't offer me a competitive compensation compared to the industry marketplace."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
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Rachelle's Feedback
Experience
28. Which aspect of this role do you feel you need the most training?
What You Need to Know
Your answer to this question will inform the interviewer of your skill level and where you'll require further training to get up to speed. Rather than relaying your lack of experience, share how you're eagerly striving to achieve the milestones and goals you've set for yourself to further your career. Be sure to add that you are confident in your ability to learn new skills quickly and eager to grow in your field.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am confident in my skill level when it comes to the primary responsibilities of this role. I believe I will need the most training in your internal computer systems. I am tech savvy and confident that I will pick up on them quickly; however, they will be new to me."
Written by Rachelle Enns
2nd Answer Example
"I love to learn new things, and I am excited for the training I will receive at Qantas. The area where I will need the most training will be with Software ABC. This position will be my first exposure to the program. I have already watched a few online tutorials and am confident I will pick it up quickly."
Written by Rachelle Enns
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Experience
29. When have you had to shift your priorities in response to sudden changes?
What You Need to Know
An ability to shift priorities on a dime, track your progress, prevent rework, and effectively manage and prioritize your work against the needs of the team is what they are looking for with this question. Discuss how you react to this kind of shift in priorities. Assure the interviewer that you can respond effectively to sudden changes.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."
Written by Rachelle Enns
2nd Answer Example
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Experience
30. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
What You Need to Know
How you face unexpected difficulty can say a lot about your character. Demonstrate that you are emotionally stable and able to keep calm under pressure, communicate clearly, keep others calm, and maintain order. Share a time when you encountered an unexpected challenge. Share how you handled the situation in a manner that speaks to your professionalism and experience.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"The biggest difficulty I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Written by Rachelle Enns
2nd Answer Example
"I face unexpected difficulty frequently in my current position. The company is under a financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
Written by Rachelle Enns
Experience
31. Have you received training on how to handle an in-flight emergency?
What You Need to Know
Speak about your experience. Assure the interviewer of your ability to handle most emergencies professionally. If you are new to the industry and don't have the relevant training required, be forthright and speak to any other valued training you've completed; anything may be relevant or helpful. Most of all, exhibit a willingness to do whatever it takes to get the job done.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency."
Written by Rachelle Enns
2nd Answer Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with Qantas Airways."
Written by Rachelle Enns
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Experience
32. Do you have any formal training in First Aid or CPR?
What You Need to Know
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
Written by Rachelle Enns
2nd Answer Example
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
Written by Rachelle Enns
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Anonymous Answer
Rachelle's Feedback
Experience
33. Tell me about any airline--related training you have been through.
What You Need to Know
Regardless of the industry-related training you have and what is detailed on your resume, you will need to complete training specific to Qantas. A candidate with a head start on their program will prove of value. Share your experience with the interviewer in more detail than what is on your resume.
If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Written by Rachelle Enns
2nd Answer Example
"Although I have not taken specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Written by Rachelle Enns
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Logistics
34. Are you familiar with our flight benefits and other employee perks?
What You Need to Know
The interviewer is checking to see how familiar you are with their company and if their employee benefits are a motivator for you to pursue the position. Check out the Qantas website under their careers section and review their perks. Thoroughly familiarize yourself with the job listing. Share what you know, and ask if there is more you should know about what they have to offer in this regard.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am most excited about the flight benefits that you offer your employees. I also love that they are transferable to family members at certain times of the year. My parents live far away, and it would be a huge help to be able to fly them to see me now and then or vice versa."
Written by Rachelle Enns
2nd Answer Example
"What stood out to me most about your employee benefits were the excellent medical coverages, the tuition reimbursement, and the continued education opportunities. The benefits package at Qantas Airways is very generous."
Written by Rachelle Enns
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Logistics
35. All employees of Qantas are expected to wear a uniform to work. Are you comfortable with this policy?
What You Need to Know
In the airline industry, uniform use is necessary for easy identification of crew and an issue of safety. Discuss your experience working in uniform and your cooperative team mentality and attitude. If sincere, comment on how wearing the uniform would be a badge of honor.
Written by Kevin Downey on July 19th, 2022
1st Answer Example
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Qantas."
Written by Rachelle Enns
2nd Answer Example
"Uniforms are very important in this industry, and I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback