Qantas Airways Operations Agent Interview Questions
Go Back1. Which part of this position as an Operations Coordinator do you feel you would excel at?
2. Our Operations Coordinators need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?
3. Do you have any direct experience in shipping and receiving duties that you could bring to the Qantas Airways team?
4. Our Operations Coordinators need to be the ultimate team players among our entire staff. What makes you a great team player?
5. Tell me about a time you had to have a difficult conversation with a colleague. How did you handle that situation to ensure it was successful?
6. If hired as our next Operations Coordinator, I will expect you to build a solid rapport with all of the people you will be working closely with. How would you go about doing this?
7. Have you ever had a time where your workload became too unbearable? How did you handle this situation?
8. Our Operations Coordinators are relied upon to make sound decisions on a quick turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?
9. How skilled are you in learning new computer software programs?
10. What is the highest level of mathematics that you completed during your education?
11. To be successful as an Operations Coordinator at Qantas Airways, being diligent about attention to detail on the job is important. Why do you think being very detail-oriented is important for this role?
12. The Operations Coordinator that we hire for this role needs to have a strict focus on safety. What aspects of safety do you envision being responsible for in this job?
13. If hired as our next Operations Coordinator, would you bring any bilingual skills to Qantas Airways?
14. What would providing excellent customer service at Qantas Airways look like to you?
15. Talk about a time you had to settle a conflict in the workplace. What were the important things you did to ensure that this happened in a safe way that ended well?
16. Talk about a role you've held in the past where problem solving was an essential part of the job? What did you learn in that role that you can bring to Qantas Airways?
17. Have you ever went above and beyond the expectations of a customer or colleague to provide excellent service?
18. Let's say you had to let an overweight passenger at Qantas Airways know that they would have to purchase two seat tickets on a flight. How would you approach that passenger?
19. Talk about the position you've held during your career where you faced the most amount of pressure. How did you perform well under this pressure?
20. Do you have any pet peeves in the workplace?
21. Why are you interested in coming to work for Qantas Airways?