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Q5 Partners LLP Interview
Questions

28 Questions and Answers by Ryan Brunner

Published August 23rd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
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How to Answer
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of Q5 Partners LLP.
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1.
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of Q5 Partners LLP.

Ryan's Answer #1
"Front line employees are the catalysts for change with just about any organization and I make a point to seek their feedback during the implementation of change processes. Last year, I was working with a large regional retailer that was rolling out new branding and customer service processes. In the weeks following the rollout of the changes, I spend a few days on the road visiting stores and talking to customer service associates. I ensured that the conversations were confidential and frank, making sure that employees knew that any feedback was good feedback. With some of the things I learned, we were able to put forth a couple of important post-implementation change activities. If hired for this position, this would be an important follow-up step with any client that I work with."
Ryan's Answer #2
"In my work consulting through change management processes, it is important to solicit feedback from employees both prior to starting a project and during implementation of a project. I have found that soliciting feedback through conversation and/or surveys helps lead to get employees to believe in and feel a part of change management processes. Front-line employees know the processes and how change will impact their processes."
2.
What do you see as a potential hurdle you would have to overcome to be able to work with groups of high level leaders at our clients on their team development?
The role that you are interviewing for at Q5 Partners LLP will put you in front of high level leaders at the clients you will be working for and you will have to possess the confidence and ability to work with them directly on team building and promotion. Dig deep to think about what you believe your biggest hurdle will be in that situation and talk to your interviewer about your plan to overcome that obstacle. Make sure that your learning opportunity promotes your insight into the role that you are interviewing and potentially points out an area of inexperience that have that you see as a great opportunity.

Ryan's Answer
"In talking to another employee here, I understand that this role will have me working across a pretty broad spectrum of industries and I honestly see this as the only hurdle I will have to overcome from the start. As you can see from my experience, my professional experience has strictly been in the retail industry adn this role will really push me to learn healthcare, manufacturing, sales and other industries so I can speak knowledgably to the businesses of my potential clients. I have great research skills and would utilize this skill to get to know my clients and their businesses very well if hired for this position."
3.
Here at Q5 Partners LLP, you may be asked to work on the corporate governing structure and its effectiveness for a client. How would you measure the effectiveness of a board of directors?
As people have more and more access to knowledge and information, investors, regulators and other key stakeholders are demanding high level results from the boards of most organizations. Because of this fact, many clients at Q5 Partners LLP seek out their services to measure the effectiveness of their boards. If you have direct experience in evaluating and measuring the effectiveness of a board, talk about that experience. If you don't have direct experience, talk about the need for evaluation to go beyond measuring if the board performed their responsibilities and dive into further measures that truly impact the organization.

Ryan's Answer #1
"If I was asked by a client to measure the effectiveness of their board, I would first seek to find out if any predetermined measures for success had been developed. If there had, we could look at calculating success in those areas as a starting point. Then, whether they had already established measures or not, I would use my expertise to delve into measuring aspects managing operations of the business and the corporate structure of the organization. These measures are often overlooked by corporate boards and are imperative to the successes of any business."
Ryan's Answer #2
"I am a firm believer that measuring a corporate governing structure must ultimately be led from within, so I would see myself as a true consultant in giving board leaders the knowledge and tools to lead a successful evaluation of their work. In my experience and work in the past, corporate governance is best measured on the following three items: how they lead, how they manage and how they contribute to the organizations success. I have steadfast measuring techniques for these items that I'd love to bring to your clients here at Q5 Partners LLP."
4.
Talk about a success story that you have in implementing an organization design change with an organization. How will your skills used here benefit the clients of Q5 Partners LLP?
Organizational design is a very broad field that looks at workflow, procedures, systems and structures that impact the overall business goals of an organization. Over time, changes in products and ways of doing business should require changes in the overall design of the organization, but companies are often slow to react to needed changes. Talk about an organization design project that you were a part of and describe the details of the project that you handled. Then, talk about your organizational design skills that you would bring to the table at Q5 Partners LLP.

Ryan's Answer #1
"With a background in HR, my org design work has most often centered around labor efficiencies with organizations. I have a lot of experience in evaluating work processes and gauging the appropriate labor needs that are necessary. Last year, I worked with a small plastics manufacturer that wasn't using their automation capabilities to their highest level. They were essentially paying many people to do what some of their machinery could actually do. While it did involve some difficult conversations and some difficult employment decisions, the organization was able to save a lot of labor costs on simple modifications to their processes."
Ryan's Answer #2
"As you can see from my resume, I have a vast amount of experience in the transportation and warehousing industries. In my work here, org redesign has always been a focus to increase efficiencies and profitability. Last year, I helped a large trucking firm implement the UPS logistics philosophy in their routing that saved a lot money on fuel, maintenance costs and labor. If hired here, I think my corporate design experience in these areas would translate well to industries like manufacturing and healthcare."
5.
Sometime with our clients here at Q5 Partners LLP, we have to think outside the box when helping them develop a strategic plan. Do you have an example of a time where you thought outside of the box in developing a strategic plan?
In today's day and age, conventional thinking can only get organizations so far as they develop strategic plans for the future. With competition, demand and needs for success keeping people focused on day to day routine in their work, it is oftentimes necessary to think outside of the box when looking to develop a strategic plan. Talk about a time that you used a unique and unconventional tactic in the development of a strategic plan. Why do you consider that method thinking outside of the box?

Ryan's Answer #1
"As the leader of the strategic growth committee of my employer right out of college, I felt that it was important to solicit feedback from employees as we looked to create and implement our first ever strategic plan. I created an idea box where employees were prompted to write down any ideas anonymously for what they though would be helpful in creating an outward looking success strategy. I communicated to employees through email, team meetings and a company newsletter. After three months, our committee went through every suggestion in the box and brainstormed which ideas could be implemented into our strategy. In the end, we felt that we received many great thoughts and ideas that we likely wouldn't have come up with on our own."
Ryan's Answer #2
"I personally believe that way too many organizations only look internally when developing a strategic plan when they should also be soliciting feedback from customers, stakeholders and/or the general public as well. Last year when working with a regional grocery retailer, I utilized public focus groups to really delve into the minds of consumers to aid in creating a strategic plan. While wanting to get as much relevant information as possible from the focus groups, a great deal of thought was put into the questions that were asked of the focus group."
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