What do you think you will like about this role with Phreesia?

"I look forward to helping companies by analyzing data that will help them make solid decisions surrounding their digital future."

The interviewer wants to hear what you are looking forward to learning and experiencing in this new position. Talk about what excites you! Share how this position will challenge you and help you grow. New opportunities are a chance for you to demonstrate your skills.

"I am looking forward to getting more experience in UI, and feel that Phreesia is the best place for me. You have a great reputation for creating beautiful and easy to use products."

If you were given the task of having to both encrypt and compress data during transmission, which would you do first, and why?

"Yes, there is a process that I follow that ensures safe transmission of data. When I design a data compression scheme, there are some important factors such as the level of compression required, the amount of distortion introduced by the compression, and the computational hardware/appliance resources required to compress and decompress the data. This is especially true in the case of video compression because when you decompress, you will need to ensure that you get a stream fast enough so the viewing isn't interrupted by spooling or other latency issues. People often think that by decompressing video data, it will stream faster, but one of the issues is it requires a large amount of storage space, which could be a problem for many companies."

This is a typical situational and task-oriented interview question that asks you to explain how you perform a task, the step-by-step process you follow, and what your reasoning is behind the process that you followed. Please note that the interviewer will be observing how you respond to this question. They will be looking at whether or not you appear to be confident in your response, or get nervous and panic while answering this question. Always keep calm, and take a deep breath before answering each question. Even if you have to wait a few seconds to respond, that's fine. It also shows the interviewer that you think through the questions before answering. In short, both data compression and data encryption are methods that transform data into a different format. When you're talking about the tasks, and what you do in the process, let the interviewer know that even though data compression and encryption are methods that transform data, it's the execution of the process and the minor details that are important and not overlooked.

"I've heard people say compress then encrypt. The problem here is that if you encrypt first, then you'll have nothing but random data to work with, which will destroy any potential benefit you will get from the compression process. With data encryption, I focus on developing encryption algorithms (ciphers) that are hard to break by an attacker due to the computational complexities, which makes it even more difficult to be broken. Since both the sender and receiver share a secret key, it needs to be protected so that data communication is kept private between those two parties."

As the onsite consultant for our clients here at Phreesia, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

"Having worked as a consultant for a large healthcare medical record software organization, I had access to thousands of medical records with each new client that we brought aboard. While often required to sign confidentiality and HIPAA agreements with each client, my own values would never allow me to compromise the secure data of a patient. If hired for this role, I would hold the confidential data with your clients in the highest regard and wouldn't hesitate to take all measures possible to ensure that data is secure."

The consulting world at Phreesia will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

"Successful consulting relationships with customers are built on trust and I value and respect the trust that my customers show my by maintaining all policies on confidentiality with each customer. My current role in the banking industry allows me access to the software of many banking institutions when I am onsite with them. When working with staff at bank branches, I don't discuss any personal financial data that I have access to even with them."

What programming languages would you consider yourself fluent in?

"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Phreesia."

While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Phreesia as you can prior to your interview and try to speak to the specific languages that they work with.

"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Phreesia, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

Here at Phreesia, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?

"I do have familiarity with feasibility studies throughout my career as a software engineer. On a current project that I am working on, we utilized a study to analyze if the project we were tasked with could use current technologies available to us while meeting a timeline for completion. On my end, I had to spend time researching the resources that were available, gauge their functionality and come up with a plan for action based on that. Where the project stands today, we are on pace for delivering a revolutionary system for a large security industry customer."

To properly answer this question, make sure you understand the reasons why feasibility studies are important. In essence, a feasibility study helps to determine if conditions are right to implement a project. The study looks at economic, operation, legal and technical aspects of the project to determine if moving forward with the project is best for all involved. If you have experience in the studies, talk about a specific time that you utilized a study, the steps you took and explain why it was important to do in the end. Make sure that your interviewer walks away from the interview comfortable with your ability to utilize feasibility studies in your work.

If you were asked to review a colleague's code that they had written, what key things would you look for?

"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."

For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."

What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

"One of the main things that is attracting me to a position with Phreesia will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Phreesia as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at Phreesia as well."

If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?

"In times where this has happened in my current role, I have explained to the customer that an advanced issue like theirs needs to go to one of our subject matter experts to ensure that they get the best support possible. I explain that I am going to put their call on hold and reach out to the department that I need to. If possible, I connect them immediately. If not possible, then I walk through our protocol of submitting a help desk ticket to the appropriate group while explaining to the customer that our expectation is a 24 hour turnaround. I am very appreciative of these protocols because they set very easy to follow standards for our customers and help to avoid unnecessary follow up calls."

Work as an IT support specialist in the software industry could potentially put you in a situation to handle a question or issue that leaves you scratching your head. While explaining to your interviewer that you have the ability to take a methodical approach to getting a problem solved with the help of others, make sure not to lost sight on what is important to the customer. Talk about how you will put the customer at east by considering their needs as part of your process.

"My first step would be to ask for help from my lead in the department or my supervisor. I would let the customer know that I would be putting them in contact with another person that has more expertise on their problem and doing so was best to help problem solve in this case. If hired for this role here at Phreesia, would that method meet the expectations of the department?"

We seek to hire highly ambitious people. Where would you like your career with Phreesia take you?

"One of the reasons I was so excited to interview with Phreesia is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."

Have you researched Phreesia enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a CDO (Chief Data Officer) level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."

If hired here at Phreesia, what do you feel would be the biggest hurdle for you to overcome from the start?

"As you can see from my resume, I don't have any direct working experience with the financial industry and I would see that as my largest learning opportunity if offered this position. Like I did with my current job in the healthcare industry, I would take the time to learn the basics of the industry that would help me design the most intuitive user interfaces in the products here at Phreesia."

The key to answering this question with confidence starts with understanding that you are interviewing with Phreesia because your interviewer feels that you are a strong candidate for this position. What your interviewer is focusing on with this question is how they could be of most help to you if hired for the job. So, take the time prior to your interview to think about an aspect of the position that would be the most difficult for you to overcome to be up and running at full speed and then take time to explain how you would plan to overcome that hurdle if hired. This structured answer will tell your interviewer that you have put thought to your potential shortcoming with a plan of action.

"Being a team player by nature, I've always considered my first challenge at any new company to be the task of getting to know my colleagues, their work preferences and their work styles. In the same breath, I want them to know who I am and how I best work as part of a team with them. To accomplish this, I would take the initiative to set one on one meetings with individuals that I didn't get to touch base with during my orientation process to get to know them better."

What experience do you have in the different types of software maintenance?

"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."

As a reputable company, Phreesia takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Phreesia, I also have experience performing perfective, preventative and corrective maintenance on software as well."

In our consulting services here at Phreesia, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

"In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."

When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.

"Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."

In a technical support role here at Phreesia, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

"If hired for this role here at Phreesia, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

What do you think is the most important information security concern with most organizations right now?

"My role with past companies has been two-fold. One is to be an effective leader, to lead by example, to conduct myself in a professional manner, and to be an innovative technologist that solves problems. Being in an IT security environment, you learn two things very quickly, technology changes and evolves in a very short time, and threats are always on the rise. In my past role, I had the opportunity to try new methods and technologies to see which worked best. I found that not every technology works for every company. While assessing a number of technologies, I was able to select a few that fit our business model. This was based on a consensus from my team and management approval. As a result, this has decreased the number of attacks on our network over the past 2 years."

One of the biggest concerns a company might have is securing their networks and systems to prevent a cyber attack. Given the increased level of security threats over the past five years, companies have made the protection of their data a very high priority. As this continues to become an area of importance for most companies, hiring managers will spend more time qualifying and interviewing candidates that share the same common goals and responsibility of protecting their IT security organization. This question helps the hiring manager identify the level of importance this question has to you, and if you share the same values and sentiment that the company possesses. More than likely the hiring manger will want to know what you think those concerns are, and where you place them on a list of priorities. You may want to start with some of the most important concerns that matter to you, then talk about what IT security concerns they may have, or their clients, and what's important in their eyes. Once you have an idea of where their thinking is, you can discuss the areas that you are responsible for overseeing in your current role.

"I can say for certain that there are a number of concerns that most companies have when it comes to their IT security organization. As I led a team of IT security professionals, it became apparent to me that as a leader, I needed to show that I was able to take on difficult challenges, make difficult choices, and most importantly to implement a fail-safe IT security strategy that everyone could easily follow in order to secure all aspects of our IT security systems. A valuable lesson that I learned was to be prepared for surprises before they came up. As part of my fail-safe strategy, I put together a checklist of items that is followed in case of a power failure or cyber attack. I also built a backup system to combat the following occurrences:1. Power outage from weather 2. Utility interruption from gas or electrical outage 3. System crashes from network, systems or telecom provider 4. Data breach or cyber attack, and how to apply contingency plan 5. Unplanned disruptions."

What is one unique personality trait you possess that would help you be successful in this role with Phreesia?

"From what my parents have told me about me as a young child, passion has been a personality trait that has driven me my whole life. When I tackle something in life, I need to be passionate about it for it to be a success. From my time as a young child up to today, I have been passionate about physical fitness and this has driven me to participate in running and biking races across the country. This same passion in the pursuit of excellence has translated into my career as a software engineer. From tinkering with computer hardware at a young age and learning the internal components of a system to learning how to create and design software, you'll quickly find that my passion to engineer the most unique software here at Phreesia will be extremely beneficial to your team."

This question is allowing you to have the floor during your interview to wow your interviewer with something they might not know about you yet from your resume or time so far during the interview. Think about a strong, unique trait that you have that has led to prior success in your field and explain in detail how this will help further you in your career with Phreesia. If possible, be very unique in your answer to draw a direct line between your personality and success in this role.

"I would have to say that my humility has been instrumental in getting me to where I am at today in my career. Having worked with one of the largest software companies in the world, egos were certainly high with a lot of my teammates and I have always used my humility to let my work do my talking for me while remaining a friendly and curious colleague to all."

"I believe it has to be my persistence. Once I set my mind to something I have to achieve it. You will definitely notice my persistence to learn and succeed at whatever task is thrown at me. As you know this is not my first shot at applying to Phreesia. I applied a year ago and I did not make it. My failure did not discourage me from being part of the company I want to work for. It motivated me to work on myself and try again. Since then, I have gained a lot of customer service experience from my two pharmacy jobs. I have worked with more than 10 different pharmacists, all of which can tell you about my work ethic. I also worked on better presenting my resume. I believe I do have the necessary skills to succeed as a client success associate."

Do you have experience working with different CASE tools? If so, what do you have experience with?

"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because Phreesia is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at Phreesia."

Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Phreesia?

"I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."

At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at Phreesia. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

"For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."

Tell me what your favorite security assessment tools are, and why you prefer them over others?

"Since there are so many good software security assessment tools in the market, it's hard to pick from the bunch. I do however have some favorites that I will talk about and why I like them so much. Let's start with Metasploit; in my eyes, it's considered one of the best tools for penetration testing. It helps identify vulnerabilities, it manages security assessments and improves security awareness. The next one is Wireshark; this is one I've been using for a while, and one of the reasons I like it so much is that it also serves as a network analyzer, and troubleshooter. It's flexible and operates across multiple platforms like MasOS, Windows, Linux, etc. Lastly, we have Nikto; this one I use quite a bit to scan websites for potential vulnerabilities. It has a really nice feature that allows you to find loopholes like cross-scripting, improper cookie handling, etc."

There are several good software security assessment tools in the market that can get the job done very efficiently. Here are just a few that are among the more popular in the market: Metasploit, Wireshark, Nikto, Retina CS, and Aircraft. The goal of the hiring manager is to get you to talk about your favorites so they can accurately assess your knowledge and competency with these tools. When you talk about your favorites, start from the one you like most, and try to limit it to no more than three. Ideally, you should have used all three extensively and can talk at a detailed level about what these tools can do better than others in the market. If you enjoyed working with these tools, and are passionate, let the manager know how excited you are about these tools, and why they are your favorites.

"Even though I have used several software security assessment tools, I'm certainly not discounting others that are not on my favorites list. Here are a couple I have used and I have a high comfort level with. Retina CS; is an open source product that handles vulnerability management very well. Aircrack is another worth mentioning. It can be used to recover lost keys by capturing data packets, and it also supports multiple platforms like Windows, Linux, Solaris, etc. It's important to keep in mind that when selecting a software security assessment tool, you need to first look at whether it's a fit for how a business model is set up. If an IT security department uses a lot of open source software and its part of how they work, you might tend to navigate towards open source software. The advantage here is that's it's free. The downside might be limited support and limited features. Something to ponder."

Our implementation consultants here at Phreesia often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

"Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

In the software implementation process for large customers of Phreesia, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Phreesia. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

"The biggest skill that I would bring to the team here at Phreesia as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, Phreesia has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."

What software analysis and design tools do you have familiarity working with?

"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."

As a software engineer for Phreesia, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.

"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."

How do you stay organized and on track when working on multiple projects or duties at the same time?

"With any project that I am working on, I make sure to set benchmarks to meet deadlines ahead of time and set early personal deadlines to allow for some wiggle room. To do this, I am a proponent of using the Microsoft Outlook calendar and tasks functions to help keep me organized. I find that this method helps me stay on track with multiple projects while also leaving me wiggle room each day to fight the high needs fires that do come up in this job."

In this role with Phreesia, you will likely be expected to manage multiple projects at the same time. Your ability to plan, manage deadlines and handle high needs items that come up on a regular basis will be essential to your success in this role and your interviewer is looking to hear how you plan for success. Whether you utilize an electronic tool or a written list, there are no right or wrong answers as long as you can prove in your answer that this method works out great for you.

"For me to stay on track, I make sure to take ten minutes at the end of each day to recap what was accomplished, what new came up on my task list and re-prioritizing my work for the next day. Then, upon arriving the next day and working through emails from the previous evening, I can adjust my task list for the day if needed. I tend to set aside two hours per day to work on long-term project needs while focusing a majority of my time on the short-term needs."

How do you define success?

"I define success by my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

What does success mean to you? Tell the interviewer how you see success and be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role.

"I consider a project a success only when I have produced work that I can be proud of."

Culture fit is important to us at Phreesia. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This answer could include buzzwords such as introverted, energetic, and confident.

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty"

As a consultant with Phreesia, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Phreesia, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

If hired for this position at Phreesia, what leadership skills would you bring to our team?

"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to Phreesia would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."

While this position at Phreesia may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."

If hired for this position here at Phreesia, would you be comfortable handling overall project manager responsibilities for new software development?

"Looking to join the team here at Phreesia directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at Phreesia. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at Phreesia. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

"I would absolutely be comfortable if tasked with project manager duties here at Phreesia. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

What SDLC models are you familiar in working with?

"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Phreesia by asking your interviewer which model they work off of.

"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Phreesia, can you expand on what models you use here in your software development life cycle?"

Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?

"A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."

As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at Phreesia.

"Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."

Phreesia Interview Questions

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1. What do you think you will like about this role with Phreesia?
2. If you were given the task of having to both encrypt and compress data during transmission, which would you do first, and why?
3. As the onsite consultant for our clients here at Phreesia, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?
4. What programming languages would you consider yourself fluent in?
5. Here at Phreesia, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?
6. If you were asked to review a colleague's code that they had written, what key things would you look for?
7. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
8. If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?
9. We seek to hire highly ambitious people. Where would you like your career with Phreesia take you?
10. If hired here at Phreesia, what do you feel would be the biggest hurdle for you to overcome from the start?
11. What experience do you have in the different types of software maintenance?
12. In our consulting services here at Phreesia, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?
13. In a technical support role here at Phreesia, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
14. What do you think is the most important information security concern with most organizations right now?
15. What is one unique personality trait you possess that would help you be successful in this role with Phreesia?
16. Do you have experience working with different CASE tools? If so, what do you have experience with?
17. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Phreesia?
18. Tell me what your favorite security assessment tools are, and why you prefer them over others?
19. Our implementation consultants here at Phreesia often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
20. What software analysis and design tools do you have familiarity working with?
21. How do you stay organized and on track when working on multiple projects or duties at the same time?
22. How do you define success?
23. Culture fit is important to us at Phreesia. How would you describe your personality?
24. As a consultant with Phreesia, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
25. If hired for this position at Phreesia, what leadership skills would you bring to our team?
26. If hired for this position here at Phreesia, would you be comfortable handling overall project manager responsibilities for new software development?
27. What SDLC models are you familiar in working with?
28. Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?

Phreesia Interview Questions

1. What do you think you will like about this role with Phreesia?

2. If you were given the task of having to both encrypt and compress data during transmission, which would you do first, and why?

3. As the onsite consultant for our clients here at Phreesia, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

4. What programming languages would you consider yourself fluent in?

5. Here at Phreesia, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?

6. If you were asked to review a colleague's code that they had written, what key things would you look for?

7. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

8. If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?

9. We seek to hire highly ambitious people. Where would you like your career with Phreesia take you?

10. If hired here at Phreesia, what do you feel would be the biggest hurdle for you to overcome from the start?

11. What experience do you have in the different types of software maintenance?

12. In our consulting services here at Phreesia, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

13. In a technical support role here at Phreesia, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

14. What do you think is the most important information security concern with most organizations right now?

15. What is one unique personality trait you possess that would help you be successful in this role with Phreesia?

16. Do you have experience working with different CASE tools? If so, what do you have experience with?

17. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Phreesia?

18. Tell me what your favorite security assessment tools are, and why you prefer them over others?

19. Our implementation consultants here at Phreesia often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

20. What software analysis and design tools do you have familiarity working with?

21. How do you stay organized and on track when working on multiple projects or duties at the same time?

22. How do you define success?

23. Culture fit is important to us at Phreesia. How would you describe your personality?

24. As a consultant with Phreesia, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

25. If hired for this position at Phreesia, what leadership skills would you bring to our team?

26. If hired for this position here at Phreesia, would you be comfortable handling overall project manager responsibilities for new software development?

27. What SDLC models are you familiar in working with?

28. Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?