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Philippine Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
All employees of Philippine Airlines, are expected to wear a uniform to work. Are you comfortable with this policy?
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How to Answer
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Philippine Airlines.
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Answer Examples
1.
All employees of Philippine Airlines, are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Philippine Airlines.

Rachelle's Answer #1
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Philippine Airlines."
Rachelle's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
2.
Tell me about any airline related training that you have been through.
Regardless of any industry related training that you have been through, you will need to complete training specific to Philippine Airlines.

If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.

Rachelle's Answer #1
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have 4 years of industry experience."
Rachelle's Answer #2
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
3.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
4.
Where do you see yourself five years from now?
Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.
Philippine Airlines offers opportunities from the frontline to the support end, flying more than 12 million passengers every year to 71 destinations all over the world. Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

Rachelle's Answer #1
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Rachelle's Answer #2
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
5.
What work situations excite and motivate you?
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

Rachelle's Answer #1
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
Rachelle's Answer #2
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
6.
How do you get along with others at work?
Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

Rachelle's Answer #1
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Rachelle's Answer #2
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
7.
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Rachelle's Answer #2
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
8.
List the top 3 skills that will make you an ideal team member at Philippine Airlines.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Philippine Airlines?

Rachelle's Answer #1
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
9.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
10.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

Rachelle's Answer #1
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Rachelle's Answer #2
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Philippine Airlines."
11.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Philippine Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Philippine Airlines, what I can do!"
12.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
13.
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
14.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
15.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have experience in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
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Suggested Career
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30 Philippine Airlines Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. All employees of Philippine Airlines, are expected to wear a uniform to work. Are you comfortable with this policy?
  2. Tell me about any airline related training that you have been through.
  3. If you could start your career over again, what direction would you take?
  4. Where do you see yourself five years from now?
  5. What work situations excite and motivate you?
  6. How do you get along with others at work?
  7. When have you had to shift your priorities in response to sudden changes?
  8. List the top 3 skills that will make you an ideal team member at Philippine Airlines.
  9. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  10. Have you received training on how to handle an in-flight emergency?
  11. How does this position fit into your career goals?
  12. What unique qualities about yourself would you bring to our company?
  13. How will you earn the trust of your coworkers?
  14. How do you determine priorities when you have multiple tasks at hand?
  15. What experience do you have using team-based messaging applications?
  16. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  17. When you suffer a setback, how does that emotionally affect you and your work?
  18. What are your salary expectations?
  19. Tell me about a time when communication became an issue when working on a team.
  20. Personality fit is important to us at Philippine Airlines. How would you describe your personality?
  21. Rate your communication skills from 1-10 with proper examples backing your given rating.
  22. At Philippine Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  23. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  24. What do you hope to gain most from your time with Philippine Airlines?
  25. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  26. Why are you the best choice for Philippine Airlines?
  27. Employees of Philippine Airlines, are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  28. In order to work for Philippine Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?
  29. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  30. Do you have any formal training in First Aid or CPR?
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