32 PetSmart Interview Questions & Answers
Below is a list of our PetSmart interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
Your potential future managers at PetSmart will be focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions? You can include examples of how managers or team leaders have recognized your accomplishments in the past.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
When you're a member of the PetSmart team, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member has left off as their shift ends. Make sure your interviewer knows that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
If you are offered a position at PetSmart, they want to know that you'll be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether you intend to drive, walk, take public transit, or ride your bike.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of our employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Jordan Henry
4. What do you hope to learn from this job at PetSmart?
How to Answer
Employees at PetSmart have the opportunity to learn a wide variety of skills, including communication, multitasking, and teamwork. Share what you hope to get out of our experience at PetSmart. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I love helping people and am excited about the chance to learn more about customer service in the retail world. I'm also an artist and love building things, so I'm also hoping that I get a chance to learn more about creating store displays."
Written by Jordan Henry
5. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and you may have opportunities to earn such incentives as a PetSmart employee. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I feel that performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that our team is on top of our KPI's. I'm extremely motivated by being rewarded for my successes, both as an individual and as a team."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I've never worked in a position that offers performance incentives, and I've never had trouble staying motivated. However, small perks are always nice to have!"
Written by Jordan Henry
6. What are your salary expectations?
How to Answer
Do some research to determine what pay you can expect from a position at PetSmart, and use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at PetSmart in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does PetSmart have any merit-based bonuses or pay-scale increases?"
Written by Jordan Henry
7. How can PetSmart motivate you on the job?
How to Answer
The management team at PetSmart wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel that a job at PetSmart is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Jordan Henry
9. We need reliable people on our team at PetSmart. How many days were you absent from work last year?
How to Answer
Being a member of a team means being reliable and consistent, and working at PetSmart is no exception. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen from time to time; you can be honest about a time you had to miss a shift. Be sure to mention that you followed all of the protocols for calling off of work.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. I felt so bad about missing the shifts, but I didn't want to spread my germs to my coworkers and customers. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered, but no one was available to cover the other. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
Your interview for a position at PetSmart isn't just about if you're right for PetSmart -- it's about making sure that a job at PetSmart is right for you. Describe your experience in different work environments and how you adapted to different atmospheres. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you are familiar with the environment at PetSmart.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I can be productive in most work environments as long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I've spent a lot of time at PetSmart stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."
Written by Jordan Henry
11. Personality fit is important to us at PetSmart. How would you describe your personality?
How to Answer
When you work at PetSmart, you are one part of a larger team -- and that team is vital to the success and health of the entire store and the company at large. Your personality will play a part in whether the interviewer believes you would be a good fit for the team. Talk to the interviewer about your personality traits -- such as introverted, energetic, or confident -- as opposed to your character traits -- such as honest, hard-working, ore reliable.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I am a confident communicator, and I'm very friendly! My last boss, Monica, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
Retail organizations like PetSmart are fast-paced; though supervisors have the best intentions, some information may fall through the cracks or your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer about a time that you have handled a supervisor who communicated with you in a way that didn't match those preferences.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
Managers at PetSmart work hard to ensure a healthy team, which starts with supporting individual associates. Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with a lot of accountability or a more hands-off approach where you have more autonomy. If you are unsure about your preferences, try to make your answer as open as possible.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
Written by Jordan Henry
14. Why is this job with PetSmart right for you at this time in your career?
How to Answer
Being a PetSmart employee will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how a position at PetSmart fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have been interested in seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for PetSmart because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Retail environments like PetSmart may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
16. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The most successful organizations are always growing and adapting to better serve their customers, and PetSmart is no exception. As a PetSmart employee, you'll need to be adaptable to change -- but you may also have ideas for how to more efficiently complete tasks or how to make an existing system even better. The interviewer wants to know that you are confident in expressing your opinions to your team leaders and can also handle rejection of your ideas respectfully and with understanding.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"When I began my most recent job at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Retail jobs like a sales associate at PetSmart require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. At PetSmart we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At PetSmart, customer service always comes first. The PetSmart customer expects to be greeted with helpful, positive employees who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings and purchase. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
PetSmart offers pet services from grooming to boarding and everything in between. Excellent customer service is a vital component of the success of every department. If you have experience in the retail industry, walk the interviewer through your previous jobs and be sure to highlight your favorite and most challenging positions. If you don't have any retail experiences, that's okay! You have likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people -- and their furry friends! I worked at a writing lab in college where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to other people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience set me up for success in the retail industry."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I love working in the retail world! I started out working during summer breaks in high school and loved the environment so much that I found retail jobs throughout college as well! My last position was my most challenging and my most rewarding -- the target customer was different than I was used to, and it took some time to feel like I really 'fit in' with my coworkers, who had all worked together for several years. It's always hard to be the newest team-member, but the challenge of winning them over made the friendships I formed there even more rewarding! I was so sad to leave that job, but it was necessary to move cities. Now I'm ready for a new challenge in a new environment, and I think Urban is the perfect fit!"
Written by Jordan Henry
20. Have you researched our company values? What makes you the best candidate for PetSmart?
How to Answer
Having a deep knowledge of the PetSmart brand and customer is incredibly important -- any information you know about the company's values will work to set you apart from other candidates. Spend some time exploring the PetSmart website and becoming familiar with their core values and mission statement: 'Passionate associates who help bring pet parents closer to their pets so they can live more fulfilled lives.' Discuss with the hiring manager why you think you are the top choice for this role with PetSmart.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I've been a long-time shopper at PetSmart, and I love that it's a one-stop shop for all my dog's needs -- from training to grooming to the largest variety of all my pup's favorite treats and toys. I'm excited to support a company like PetSmart that treats pets like family."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I first learned about PetSmart charities a couple of years ago, and that's when I started doing my pet-supply buying exclusively at PetSmart. They partner with so many wonderful animal welfare groups and have helped millions of pets in need! I've volunteered at my local animal shelter for years, and PetSmart's adoption events have saved dozens of pets' lives just from my shelter since I started volunteering."
Written by Jordan Henry
21. You will be responsible for a large amount of cash and valuable merchandise at PetSmart. What would your most recent employer say about your character and honesty?
How to Answer
Much of the success of retailers like PetSmart rests on the honesty and fidelity of the employees. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Diana, told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My most recent team-leader, Ricardo, told me multiple times that he considered me a person of integrity and honesty, which is feedback I really appreciated. I always want to be a person who my coworkers and employers can trust."
Written by Jordan Henry
22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Having a versatile schedule is valuable as a retail employee, and associates at PetSmart must be adaptable and flexible. Assure the interviewer that you are a team player and are happy to step in if a shift needs to be covered at the last second.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder. If my manager needed me to come in at the last minute to cover a shift, I would be more than happy to fill in. I want my coworkers and managers to see me as a team player!"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers don't show up for, and I'd almost always be able to do that at PetSmart as well."
Written by Jordan Henry
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
In a service-focused job like a retail position at PetSmart, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Most places where I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by PetSmart."
Written by Jordan Henry
24. Tell me 3 qualities you possess that make you a strong fit for this position with PetSmart.
How to Answer
Before your interview, take some time to find out more about what PetSmart looks for in an employee, and find ways to honestly demonstrate how your personality meets those needs. For instance, PetSmart employees must be able to 'create sincere connections with pet parents.' Describe how you are uniquely suited for some of the job requirements.
Written by Jordan Henry on July 11th, 2018
Answer Example
"Marisol, my team leader at my former job, told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like cleaning up after pet accidents or taking out the trash. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers and their pets would come naturally to me!"
Written by Jordan Henry on July 11th, 2018
25. At PetSmart we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level PetSmart employees go on to become department leads, store managers, or take on even higher roles in the company at large. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within PetSmart in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with PetSmart would be a great next step in my career."
Written by Jordan Henry
26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
How to Answer
If offered a position at PetSmart, you may be required to contribute to the design and construction of displays. Let the interviewer know if you have ever created a display or worked on a creative project. Maybe you have unique ideas that you can share about their current merchandising. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
Written by Jordan Henry
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At PetSmart, it's important for customers to know who to ask if they need help finding just the right thing for their pet, and uniforms help accomplish that goal. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at PetSmart and see that it adds a strong level of professionalism."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for a shift that much easier! May I see what your uniforms look like?"
Written by Jordan Henry
28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail based role, and employees at PetSmart are no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
29. We have a strong employee honesty program in place at PetSmart to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
PetSmart takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that PetSmart continues to stay competitive in the market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I once had a coworker who asked me to help them steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at PetSmart?"
Written by Jordan Henry
30. At PetSmart we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As a PetSmart employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that return policies are set for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policies."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
31. What do you know about PetSmart? Why do you want to work for us?
How to Answer
When interviewing for a job at PetSmart or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on PetSmart's website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. You can even list a few things about PetSmart that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I've been a PetSmart customers for years and have always appreciated how much they clearly love pets and want to help pets and their pet-parents have fulfilling lives. When I walk into a PetSmart store, I always know exactly what I'm going to get: all of my dog's favorite treats and toys, a huge variety, and friendly customer associates who are eager to help me find exactly what I'm looking for. My dog loves going into the store, too!"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I want to work for PetSmart because I shop here all of the time. I love your products, and your company culture seems great, too."
Written by Jordan Henry
32. PetSmart puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Like most retail environments, PetSmart has to compete with other companies in the industry -- which means that businesses can go down with one honest mistake or bad customer experience. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before going back to my task."
Written by Jordan Henry