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Pet Food Express Interview

30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

How do you handle situations that could cause you to be late or miss work?

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Pet Food Express Interview Questions


  1. How do you handle situations that could cause you to be late or miss work?
    • Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

      Jordan's Answer #1

      "I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."


  1. What type of manager brings out the best in you?
    • At Pet Food Express, we're committed to promoting from within wherever possible -- which means that your managers have very likely been in your shoes. Our management team knows what it's like to be in a sales associate role, so they're uniquely tuned into what it takes to inspire their teams and bring out the best in each individual. Talk to the interviewer about positive relationships you've had with managers in the past and what made these relationships so successful.

      Jordan's Answer #1

      "I enjoy having some freedom and autonomy while I'm at work, but I also love working with a team to complete larger projects. The best managers I've had in the past have gotten to know me a bit as a person so that they understand my strengths and weaknesses -- that way, they can assign me tasks that push me to become stronger and stretch my skills."

      Jordan's Answer #2

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"


  1. At Pet Food Express, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
    • At Pet Food Express, we hire people with potential, pay them well, and teach them what they need to know. We're always on the lookout for outwardly-focused people that promote group success to move into leadership positions at our stores, so talk to the interviewer about any interest you have in taking on additional responsibilities with Pet Food Express.

      Jordan's Answer #1

      "I would love to be considered for any promotions or leadership responsibilities with Pet Food Express in the future! I've only been working in retail for a few months, but I already love it and know that I want to build a career in this industry. I think a career with Pet Food Express would be really exciting and fulfilling!"

      Jordan's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Pet Food Express would be a great next step in my career."


  1. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
    • Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Jordan's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."


  1. At Pet Food Express, we like to hire strong achievers. Give me an example of a time when you went above and beyond.
    • We love to promote from within at Pet Food Express, and we're looking for outwardly-focused people who promote group success to become leaders in our retail stores. Talk to the interviewer about a time that you went above and beyond for your customers, coworkers, or managers.

      Jordan's Answer #1

      "Yesterday, I had a customer who was a brand new pet owner and was at a total loss about where to start -- he seemed a little panicked about this new life he was responsible for! I spent a lot of time with him talking about his lifestyle, home, and new pet, and then I offered several suggestions about ways that he could feel more prepared for his new responsibility. He left the store feeling much more confident and prepared."

      Jordan's Answer #2

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."


  1. Tell me 3 qualities you possess that make you a strong fit for this position with Pet Food Express.
    • At Pet Food Express, our employees are engaged, friendly, and thrive in a culture of open communication. We're looking for passionate sales associates who are excited about joining our family. What are some unique qualities that you would bring to your work at Pet Food Express?

      Jordan's Answer #1

      "I would describe myself as Warm, Energetic, and a Lifelong Learner. One of the things I love most about retail is making customers feel welcome and acknowledged -- I try to exude warm, positive energy so that I can make people's days brighter. I have a lot of energy, so I enjoy being on my feet and being physically active when I'm at work. Finally, I love to learn and have a really strong memory, so I'm excited to gain lots of product knowledge that I can share with my customers."

      Jordan's Answer #2

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."


  1. The turnover rate at Pet Food Express is very low, but turnover still happens. How would you handle it if your co-worker did not show up for their shift?
    • At Pet Food Express, we're proud of our low turnover rate -- it's part of the evidence of just how well we treat our employees. Unexpected turnover does happen, though, and it's important that our employees are flexible and available to cover unexpected gaps in our shifts. Talk to the interviewer about how you would respond if your manager asked you to step in for a coworker who didn't show up for their shift.

      Jordan's Answer #1

      "I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."

      Jordan's Answer #2

      "If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."


  1. Describe to me your ideal employer.
    • At Pet Food Express, our first passion is providing quality care and products to our furry friends -- that's why our company motto is 'If we wouldn't feed it to our pets, we won't sell it for yours.' There's a lot to love about the Pet Food Express way. What kinds of companies get your attention? What do you look for in an employer?

      Jordan's Answer #1

      "It's really important for me to work for a company that takes proactive steps to stand apart in their market with ethical, responsible business practices in every area of their organization. That's one of the things that makes me most excited about the chance to work at Pet Food Express: I love that they don't sell food or treats made in China or anything with artificial ingredients or unspecified byproducts."

      Jordan's Answer #2

      "I want to work for a company that shows its appreciation and support for its employees and workers in every area of the supply chain. It's important to me that I can be proud to tell people where I work and that I can stand behind the company's values, mission, and ethical standards."


  1. How do you feel about performance incentives?
    • Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

      Jordan's Answer #2

      "I do not require performance incentives, to do a great job; however, small perks are always nice to have!"


  1. Personality fit is important to us at Pet Food Express. How would you describe your personality?
    • At Pet Food Express, we work hard to create positive experiences for our customers and for our employees -- we know that our sales associates are the backbone of everything we do as a company, and we want to honor each individual's unique personality and contributions to the team. Describe a bit about your personality to the interviewer and talk about what you would contribute to the strength of your team.

      Jordan's Answer #1

      "I definitely have a take-charge personality: if I see something that needs to be done, I get started straight away, usually without being asked. I also really love to collaborate with my coworkers, and I think it's fun to accomplish tasks together -- so if there's an especially large project, I check with my manager to see if I can loop in one of my coworkers to help accomplish the task faster."

      Jordan's Answer #2

      "I have a very bright, vibrant personality; I love to bring sunshine into people's days! My favorite thing to do is make genuine connections with people, both coworkers and customers alike. When I feel invested in another person on a personal level, it makes it much easier for me to serve them."


  1. Are you comfortable with the physical requirements of this role?
    • A job in retail is physically active, especially at Pet Food Express, where you'll be expected to stock and restock heavy products, including unloading pallets and transporting merchandise from the stockroom to the sales floor. Are you able to commit to these responsibilities?

      Jordan's Answer #1

      "I currently work for a pet supply retailer, so I'm very familiar with lifting and hauling 50-75 lb. bags of food, organizing heavy merchandise, and being on my feet for up to 8 hour shifts. I'm definitely comfortable with the physical activity required for this role."

      Jordan's Answer #2

      "One of the reasons I'm excited to make the transition to retail is that I really want to be more physically active at work, so I'm excited about the opportunity to be on my feet and moving heavy objects as part of my role here."


  1. Have you researched our company values? What makes you the best candidate for Pet Food Express?
    • At Pet Food Express, caring isn't an afterthought or a gimmick: it's at the heart of who we are as a company. Our values are all connected to our care for pets and our customers. We support rescue, we're grassroots, and we're purposeful. Which of these values stands out to you most?

      Jordan's Answer #1

      "I'm a major supporter of my local animal shelter, and I'm a passionate advocate for encouraging my friends and family to adopt instead of shop for their next pet. I would love to work for a company that is so passionate about giving back to rescue organizations and encouraging adoption through in-store adoption events, as well as raising money for homeless pets."

      Jordan's Answer #2

      "I really respond to the company motto: 'If we wouldn't feed it to our pets, we won't sell it for yours.' I've worked at a pet supply retailer before, and they did not have this approach -- I always felt very conflicted about selling products that I knew were unhealthy for pets, but I always felt like my hands were tied. I know that wouldn't be the case at Pet Food Express, and that makes me feel really excited to be a part of this team."


  1. How do you handle a situation where your supervisor does not properly communicate information to you?
    • We've worked hard to build a strong community of sales associates in our Pet Food Express stores, and this community is built on open communication. Miscommunication can sometimes happen between supervisors and employees even in the best environments, so talk to the interviewer about how you've handled miscommunication in the past.

      Jordan's Answer #1

      "A few weeks ago, my supervisor and I had a miscommunication about a task that she wanted me to complete -- I thought she was asking me to organize an area of the stockroom, but she intended for me to restock an area of the store that had recalled products. After about an hour of working in the stockroom, my manager came back and asked why the sales floor hadn't been restocked. We soon figured out that she had miscommunicated her request, but we both took responsibility for the issue. She was even grateful that I had gotten some reorganization done in the stockroom, too!"

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."


  1. How do you like to be recognized for your accomplishments?
    • We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."


  1. What do you hope to learn from this job at Pet Food Express?
    • There's always something new to learn at Pet Food Express, and we're eager to help you gain all of the product knowledge and business acumen you need to help you take your career to the next level. Talk to the interviewer about what you're excited to learn during your time with Pet Food Express.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. My long-term goal is to open a small pet boutique -- I love cooking and baking, and I'm always creating homemade treats and food for my dogs. I would like to take this passionate side-project and turn it into a long-term career, and I'm hoping that my time at Pet Food Express will help me learn the ins and outs of operating a business as well as providing me opportunities to build connections with potential future clients."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."


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