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Perfios Software Solutions Private Limited Interview
Questions

28 Questions and Answers by Ryan Brunner

Published February 25th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
Our implementation consultants here at Perfios Software Solutions Private Limited often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
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How to Answer
In the software implementation process for large customers of Perfios Software Solutions Private Limited, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Perfios Software Solutions Private Limited. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.
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Top 25 Perfios Software Solutions Private Limited Interview Questions with Full Content
1.
Our implementation consultants here at Perfios Software Solutions Private Limited often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
In the software implementation process for large customers of Perfios Software Solutions Private Limited, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Perfios Software Solutions Private Limited. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

Ryan's Answer #1
"Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."
Ryan's Answer #2
"The biggest skill that I would bring to the team here at Perfios Software Solutions Private Limited as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, Perfios Software Solutions Private Limited has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."
2.
As a consultant with Perfios Software Solutions Private Limited, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Perfios Software Solutions Private Limited, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

Ryan's Answer #1
"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."
Ryan's Answer #2
"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."
3.
When do you consider a project to be finished?
When answering this question, be sure to understand what the employer is truly asking. They are looking to see where you think the project ends, whether that is when it's completed and all testing is done, or whether you think projects are ongoing and require constant work. It can be a trick question as many companies believe a project is never truly finished. Be sure to give an explanation with your answer to back up your belief.

Ryan's Answer #1
"In my mind, a project is never truly finished. Once it's rolled out, upgrades will have to be performed, quality checks will have to be completed, and the product will inevitably change based on customer needs, new technologies, and trends in the market. We have to take that all into consideration when working on a project and while maintaining the product that was completed as a result of the project."
Ryan's Answer #2

"I should disclose to you that I have a mark on my criminal record. I have a DUI from 1998. Since then I have maintained a clean record and I am willing to comply with any form of background check that you require."
4.
How would you handle a situation where a colleague was being very difficult to work with?
In the team based atmosphere at Perfios Software Solutions Private Limited, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

Ryan's Answer #1
"In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."
Ryan's Answer #2
"Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."
5.
Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?
Software developers spend a great deal of time debugging programs. It is essential for Perfios Software Solutions Private Limited to have someone experienced in quickly identifying problems and responsive in providing solutions. The interviewer would also like to gauge how you work with internal and external customers when problem-solving.

Ryan's Answer #1
"In my last development position, I was responsible for front-line communications with end users. Third tier helpdesk staff would contact me with software bugs, and I was able to quickly and professionally respond to problems. I was able to reduce the bug backlog by 70%."
Ryan's Answer #2
"If you did not have a good relationship with your previous boss: "I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different which made it challenging at times."
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