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31 Questions and Answers Written by Kelly Burlison

Written on February 6th, 2019 | Kelly Burlison, MPH, is an experienced professional
with over ten years of experience interviewing in the health care field.
Question 1 of 31
As part of the IT team, how do you approach your role in the implementation and roll out of new software and technical programs?
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How to Answer
The interviewer is asking this question to determine if the candidate is ready and willing to provide training and operational support to employees and users of new software and technical programs when they are being rolled out by the IT department. While it is the role of other individuals within the IT department to lead the development and/or selection of these programs, when it is time to roll them out to end users, these users will rely on the business process and operations staff for training, technical assistance, and best-practice information. The candidate can successfully answer this question by providing details on how they would develop and execute a training plan, and a stronger answer would include an example of how they have approached a similar situation in the past in one of their professional positions.

For example, "As a business process and operations professional, I understand it is my responsibility to assist with the training of staff and end users when a new software program or application is being rolled out. When faced with this type of situation at Perficient, I will do everything I can to ensure the software implementation goes smoothly, and that includes learning all the ins-and-outs of the software application, developing user manuals and process flows, hosting user training, and ensuring help desk staff has in-depth training so they can offer adequate support to users. I understand that effective training on new software applications is key to getting staff and users to adopt the new systems, and in my business process and operations role, I will do everything I can to ensure employees at Perficient feel supported."
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Question 2 of 31
Your client is Apple. The year is 1984. They just released the Macintosh computer. They want you to estimate the demand for this product over the next 20 years. What do you tell them about market demand and whether there's a market for this invention?
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How to Answer
This question is typically asked by hiring managers that work complex projects, or do thorough interviews to select the right person for their environment. Given this is a multi-part question that requires an element of strong Technology and Business Knowledge. This mix required a well thought out response that addresses every part of this question. Let's examine some scenarios of how this could be answered, and how you can prepare for a similar answer. IT Consultants and Management Consultants might come across this question since it addresses the approach you would take, where you might be able to find this information, and some market analysis to determine product demand in the market. An example response might be that you used market intelligence data to research demand, consumer spending, demographics, and other related factors. Since this a hypothetical question by the interviewer, they will be looking for what you would do to obtain this information, and how you present it for review.

Question 3 of 31
Describe a situation where a project you were managing failed. What did you learn about this failure, and were you able to salvage or turn it around?
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How to Answer
As much as we don't like to think about it, sometimes projects fail, and in some cases for reasons beyond our control. Hiring managers realize things do go wrong and projects have to get back on track and show a successful outcome quickly. The more complex the project, the higher the chances are that the project might fail. This question focuses on your ability to bounce back from failure, and what you did to turn it around. Give some thought as to how you might explain why the project failed, and outline the steps you took to turn it around. It is important to list what exactly happened, what lessons were learned, and what you do now to safeguard future projects from failure.

Question 4 of 31
Listening to our clients is absolutely essential to understanding their business and technology needs. Tell me about a time when you're listening skills helped exceed their expectations in the delivery of the project?
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How to Answer
It's easy for a client to overlook small details, that's why they hire IT Consultants so they can stay in the know. IT Consultants typically take a deeper dive into a clients operation from a technology and business perspective. One of the biggest reasons that clients look to IT consultants is to look at their organization from an outsider's point of view. Having a vantage point into client operations, and how they do things tells the client that another pair of eyes sees things they might have missed. It's important to recognize that a client is relying on your expertise to give them a perspective that an internal employee would normally not see. Some of the areas you might want to address with the client is how they run their operations, and even have them rate their current level of expertise with all their technologies. This will reveal a few things. One of the most important is where you need to navigate and lead the interview discussion. Asking questions like what do you like and dislike about your current operations. Offer up that you like the challenge of solving problems, and working in different types of environments, and perfecting your craft.

Question 5 of 31
Getting team members on the same page and committed to common goals has its challenges when you encounter differing opinions. Tell me about a time when you were able to influence team members to be more committed to a project?
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How to Answer
Team participation can be cause a rift between team members when the team does not see the same goals and expectations that everyone else sees. There are also personalities you have to contend with, along with miscommunication and different work styles. In order to get everyone to communicate and work together, there needs to be a common goal everyone if working together to achieve. The interviewer wants to see how you handle pressure managing different personalities, and how you get everyone to work together despite everyone having their own agenda and working style. It helps if you mention to the interviewer that you communicate to each member the importance of their job role, and that you make each team member feel important, and that their contribution is valuable.

Questions 6 through 31
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Writers for Perficient Inc. Answers and Questions

Kelly Burlison
Kelly Burlison, MPH, is an experienced professional with over ten years of experience interviewing in the health care field, half of which are focused on an IT subindustry of health care. As an administrator in a managed care organization, Kelly has successfully interviewed and hired many clinical and support staff positions. Through her IT experience in the health care field, which includes roles in telemedicine, registry operations, quality measurement, and business process management, Kelly has been involved in the interview process for many different positions, from entry-level to executive.
Tom Dushaj
Tom Dushaj is a business and technology executive and an accomplished author of the book "Resumes That Work". Tom has vast experience providing solutions to Fortune 500 companies in the areas of Information Technology Consulting, ERP Software, Personnel Management and International Business Operations. His work experience includes Personnel Administration, Recruiting, Interviewing, Project Management, Career Counseling, as well as Manufacturing and Quality Assurance Consulting. You can find Mr. Dushaj's full profile at https://www.resumebaron.com
Jen Hong
Jen Hong is currently a freelance writer and consultant while she is getting her Executive MBA and taking courses in innovation, data analytics and blockchain. She has worked as a strategist in financial services, fintech and health tech. She has interviewed with over 45 tech companies in the last 2 years (across various industries) and also has 2-3 years of experience interviewing interns, analysts, managers, and some senior executives as the operations lead.
Rachel Marcelle
Rachel Marcelle is a Full Desk Recruiter and Career Blogger whose passion is helping others to reach their goals. She helps HR Teams and Hiring Managers set realistic and appropriate staffing expectations in order to build the best possible teams, cultivate healthy cultures, and attain set business plans. She spends much of her time screening and coaching candidates. She works with them and hiring teams bilaterally, preparing them for all phases of the interview process, and continually networks to nurture opportunities for both companies and individuals.
Published: 02/06/2019

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