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Parkdean Holidays Limited Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
We have multiple locations. Are you willing to relocate to another Parkdean Holidays Limited resort?
***Note: We do not have professional answers for this career***
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1.
We have multiple locations. Are you willing to relocate to another Parkdean Holidays Limited resort?
When many locations are available for work options, the opportunities can be endless! Many resort brands will have spots and roles all around the world. The interviewer would like to know that you are able and willing, to travel or relocate if an opportunity arises. If you cannot, this should not be a deal breaker. Just state that your circumstances do not allow for you to relocate at this time.

Rachelle's Answer #1
"I see that Parkdean Holidays Limited has locations in A, B, and C. Although I would love to relocate to any of these resorts, my circumstances do not allow for that at this time. As we know, life can change on a dime, so I am certainly open to discussing this again should my situation be different. For now, I would love to dedicate myself full time to your X location."
Rachelle's Answer #2
"Relocation and travel would be no problem for me. I am not tied to this city and am willing to visit any suitable options you may have within Parkdean Holidays Limited."
2.
How does your post-secondary education relate to a career in the hospitality industry?
Parkdean Holidays Limited may or may not specify a preferred degree in their job posting. Either way, the interviewer would like to see how your post-secondary education may relate to, or compliment, the position for which you are interested. Discuss the degree or diploma you may have. If you recall some of the related coursework, you can mention those classes as well.

If you do not have any post-secondary education, think back to any online classes you have taken, or on-the-job-training that could be transferable.

Rachelle's Answer #1
"I have a Bachelor's degree in Business Administration with a focus on the hospitality industry. My coursework included Human Resource Management within the hospitality industry as well as strategic management and operations management classes. I did exceptionally well in the operations management portion. Because of this focus, I feel very prepared for this role with Parkdean Holidays Limited."
Rachelle's Answer #2
"Although I do not possess formal post-secondary education, I have received customer service training and attended a couple of Dale Carnegie sales courses. This education prepared me in a variety of topics such as building rapport, asking for the sale, and recognizing upselling opportunities."
3.
How would you sort out a problem for an unsatisfied guest?
The interviewer would like to see that you have the common sense that it takes to deal with guest problems. Working in the customer service industry, and within the hospitality industry, means that you will come across customer complaints on a regular basis. Most will be simple to solve, but some will take additional thinking and reliance on your customer service training. Walk the interviewer through the ways that you would sort out a problem for an unsatisfied guest.

Rachelle's Answer #1
"I have been taught to solve customer complaints in three easy steps. Ask, Repeat, Resolve. What this means is that I ask the guest for a breakdown of what is bothering them. I then repeat their issue back to them, in their own words. Once we have confirmed that the grievance is fully understood, I ask them what they would like to see as a resolution. Guests want to be heard, and they want to see that you are trying to help. If their request can be made, as it usually is, then I comply and work towards a resolution."
Rachelle's Answer #2
"I am sure that Parkdean Holidays Limited has a great training program when it comes to dispute resolution and guest complaints. From instinct, I would say that I would first ensure that I fully understood their issue. Next, I would give a few options as to what I can do to help. Once we concluded, I would follow up a short time later to ensure full guest satisfaction."
4.
What do you know about the Parkdean Holidays Limited and our resorts?
Hiring managers at Parkdean Holidays Limited may very well receive hundreds of applications per job. If you are lucky enough to land an interview, make some effort to research the opportunity. You don't need to be an expert, but you do need to be knowledgeable about Parkdean Holidays Limited before your interview. Start by searching the company website and take particular note of any recent news articles, events or contributions they have made to the community. Identify their mission and values. Be sure to complete your response with an expression of enthusiasm for the role.

Rachelle's Answer #1
"I conducted a great deal of research before coming in today. I see that you are currently developing a world-class resort in Costa Rica. This expansion is a great sign, and I am thrilled with the idea of being part of a travel company that has seen such great success and happy online reviews."
Rachelle's Answer #2
"I have researched your organization a great deal and see that you recently earned the 'Worlds' Leading Resort Award' for innovation in resort service and hospitality. You had a lot of competition when it comes to winning this award, so this tells me that your team is incredibly dedicated and focused."
5.
Have you ever stayed at a Parkdean Holidays Limited resort? Tell me about your experience.
If you have been lucky enough to have stayed at a Parkdean Holidays Limited resort, take the time to walk the interviewer through your experience. Because this is an open-ended question, it can be easy to get carried away or ramble out of nervousness. Try focusing on critical areas such as customer service, amenities, food and beverages, excursions, or spa treatments. Keep your answer enthusiastic and give specific examples.

If you have never stayed at a Parkdean Holidays Limited resort, take the time to comb through some online reviews and tell the interviewer which customer experiences stood out to you the most.

Rachelle's Answer #1
"I have had the pleasure of staying at your resort in Hawaii just a few months ago. The staff was all so friendly, and I couldn't believe that everyone remembered my name! The food was delicious, and I was happy with the premium bar service package that we purchased as well. I would give my experience a 5-star rating, for sure."
Rachelle's Answer #2
"I have not yet had the pleasure of staying at a Parkdean Holidays Limited resort; however, I have combed through many online reviews and am pleased how consistent the feedback is. It appears that your resort offers excellent luxury amenities and that the food service options are far beyond everyone's expectations."
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