40 Panera Bread Interview Questions & Answers
Below is a list of our Panera Bread interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. We would like to know your job search timeframe. Are you actively interviewing for other positions?
How to Answer
The hiring authority at Panera Bread would like to know how much lead time they have to extend a job offer. If you are actively interviewing with other companies, tell the interviewer your current status and expected job search progress. Be honest and transparent with the interviewer - they will appreciate it! If you are not actively interviewing with other companies, you can simply tell the interviewer that you are selective about the applications that you make, and you are most excited by the idea of joining Panera Bread.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am actively interviewing with two other organizations and hope to have a new opportunity lined up in the next three weeks. I am most interested in working for Panera because the work environment aligns with my desire for a positive and healthy environment. Also, the hours offered by Panera are ideal. Could you share with me your ideal hiring timeline?"
Written by Rachelle Enns on September 19th, 2020
2. Do you have any friends or relatives that work at Panera Bread?
How to Answer
The interviewer would like to know if you have any connections to current employees within their organization. Did you know that referred employees tend to stay in their job longer? If you have any close friends or relatives working at Panera Bread, be sure to tell the interviewer, and include which store they work at as well their relationship to you.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I had a roommate in college who worked for Panera Bread as a cashier. She was pleased with her job and the team. I recall her saying only positive things about her job. Right now, I am not aware of anyone who works for Panera Bread, but I would be happy to refer responsible people once I get settled into the role."
Written by Rachelle Enns on September 19th, 2020
3. What is your favorite menu item at Panera Bread, and why is it your top choice?
How to Answer
This one should be easy! Does the thought of a French Toast Bagel make you drool? Does a Frozen Mocha make your mouth water? Or, does the idea of a Fuji Apple Chicken Salad get you excited? Be prepared to share what you most enjoy at Panera Bread, and why.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"My absolute favorite menu item at Panera is the Modern Caprese Sandwich. First, your classic white bread is so fresh, and I love the blend of avocado and pulled chicken. I often find myself craving this sandwich - maybe it's the zing in the mayonnaise! Of course, there are many other items at Panera that I enjoy, such as your hearty chicken noodle soup and artisan bagels."
Written by Rachelle Enns on September 19th, 2020
4. Give me an example of how you delivered excellent customer service at your last position.
How to Answer
The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. Some ways that you can deliver exceptional customer service:
- Show patience with challenging customers
- Use positive phrasing. Instead of saying, 'I don't know,' say, 'I am happy to find out for you.'
- Actively listen to your customers' needs and repeat them back to show understanding
- Display exceptional product knowledge
- Smile and maintain positive body language
- Support your coworkers to uphold a positive workplace culture
Talk about the ways you go above the expectations of your role to make a customer happy. Complete your response by highlighting that you will bring this same service mindset to the position at Panera Bread.
Written by Rachelle Enns on September 19th, 2020
1st Answer Example
"In my current role, as a restaurant server, I go above customer expectations by introducing myself to each table when I seat them. Having that small personal touch makes all the difference. Once the customers know my name, and I knew theirs, they feel more confident in my capabilities. I often have customers coming in and requesting a table in my section. It feels nice to make that connection, and the increase in tips is a nice bonus too! A few weeks after I started this practice, the restaurant manager asked all serving staff to do the same. It feels great to make a positive impact in the workplace, and I look forward to being a positive example at Panera Bread."
Written by Rachelle Enns on September 19th, 2020
5. Have you ever broken company rules to make a customer happy?
How to Answer
Breaking the rules, and bending them, can be different from each other. Often, service-based businesses are okay with some flex in policy to keep a customer happy. You need to know your audience, though! Since Panera Bread is well known for being flexible with its customers, you show the interviewer that you will be aware of your customers' needs and offer flexibility when it's appropriate.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"In the store where I currently work, there is very little flexibility when it comes to rules and policy. If a customer is unhappy with the return policy, they have to take their complaint directly to our corporate office. I do not have autonomy at the store level, which is something with which I disagree. I know that Panera Bread holds a focus on making customers happy and empowering staff. I will make customer-based decisions that are good for the company and the customer at the same time."
Written by Rachelle Enns on September 19th, 2020
6. Tell me about your experience with Point of Sale systems.
How to Answer
A Point of Sales (POS) system is the system used for completing customer transactions. There are various systems available for the restaurant industry, including Lightspeed, Square, Clover, etc. You may not be familiar with the POS systems used at Panera Bread, but if you have used one in the past, you know that much of your knowledge will be transferable as most systems have a similar interface and are user friendly. Discuss your experience with POS systems and assure the interviewer that you will learn Paneras' procedures quickly.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"In my current position we use a blend of Moneris and Clover. The systems are smart, and they even remember customer email addresses so that we can offer digital receipts. I am comfortable using POS and other systems and am confident that I will quickly learn the system at Panera Bread."
Written by Rachelle Enns on September 19th, 2020
7. Do you have any formal training in food safety and proper food handling?
How to Answer
The proper handling of food has always been incredibly important to the restaurant industry. Food safety and correct food handling procedures include hand-washing, adequate food storage, regulations around temperature, etc. Panera Bread will provide training on food handling and health and safety, but the interviewer may want to know how much existing knowledge you will bring, should you be hired. Give an outline of any related training, whether formal or on-the-job. Assure the interviewer that you are ready to work hard, ensuring Panera Bread continues to put health and safety procedures at the forefront.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"When I worked with Restaurant ABC, I received formal training on health, food safety, and proper food handling. I completed a certification in food safety, and I was also re-tested on our food handling procedures every three months. Restaurant ABC had stringent policies and procedures, which I greatly appreciated. Panera Bread has unmatched health standards, which is a must for me. I am ready to complete and absorb all health and safety-related training provided in my onboarding process."
Written by Rachelle Enns on September 19th, 2020
8. We are looking for team members who have a desire to grow within the Panera Bread family. What type of internal development opportunities interest you?
How to Answer
The interviewer wants to discuss your career plans, goals, and how those fit with Panera Bread and the employee growth they offer. If you aspire to be a manager at Panera Bread, tell the interviewer that you look forward to learning more about management opportunities and how you can ready this desired growth.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"Panera Bread is well known for encouraging continued education opportunities and offering advanced training for keen employees. I appreciate your focus on employee development and would love the opportunity to grow my leadership skills, allowing me to earn my way into a restaurant manager role with your organization one day. Two or three years from now, I would like to be supervising or managing a team of my own. I feel like I am progressing my leadership skills at a rate that will make this a possibility, and your training program will help accelerate my professional growth."
Written by Rachelle Enns on September 19th, 2020
9. We have multiple restaurant positions available, including Customer Service Team Members, Restaurant Managers, and Bakers. Which path is most exciting for you?
How to Answer
Panera Bread offers numerous avenues to join their team. Be honest with the interviewer about your ideal job. Before committing to any particular role, ask any questions you may have regarding scheduling, growth opportunities, and career trajectory. Whichever position you are interested in landing, be sure to have a solid understanding of the jobs' responsibilities and tasks before attending your interview.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am most interested in a Baker position, specifically the night shift from 10 PM to 8 AM. I am a student, and I have classes most days, from 3 PM to 6 PM, which means that my work availability is limited to late afternoons, evenings, and weekends. I look forward to offering flexibility around theses times, and I will work diligently to create delicious products that your customers love."
Written by Rachelle Enns on September 19th, 2020
10. We take pride in our company's history. What do you know about Panera Bread's brand story?
How to Answer
As with any job interview, be sure to visit the company's website and study its history and background. Panera Bread started as Saint Louis Bread Company with just one location in Missouri. Today, there are over 2,000 locations across 46 states, as well as a few international locations. Be prepared to spotlight the exciting facts you know about Panera Bread, highlighting its history and brand story.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"Panera Bread has had an incredibly rich history beginning as Saint Louis Bread Company in 1987. Growing from one location in Kirkwood, Missouri, Panera Bread is now over 2,000 locations large, employes around 52,000 employees, with revenue close to 3 billion. What I find most impressive is that the company is so passionate about philanthropy and giving. Your 'Day-End Dough-Nation' program provides unsold bread and baked goods to local hunger relief charities, and Panera donates around $100 million worth of bread and baked goods every year. Panera also supports nonprofit organizations with restaurant gift certificates and fresh products. In 2017, Panera announced creating a food menu free of artificial colors, flavors, sweeteners, and preservatives, which I believe was a landmark move in the industry, setting the company apart. I am quite well versed in the history of Panera and look forward to contributing to your brand story."
Written by Rachelle Enns on September 19th, 2020
11. How does Panera Bread create a memorable customer experience, and how will you help us execute flawless experiences?
How to Answer
Panera Bread believes that to build trust, you must be transparent. Panera has carefully built trust with customers by proving their integrity and showing that the organization truly cares through consistent community-focused action. Panera Bread works tirelessly to make a difference in the lives of others and the communities where they reside. Discuss what you know about the trust that Panera builds with its customers and provide tangible ways you plan to be an addition to this culture of trust.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"Panera Bread holds the highest standards in terms of customer care, and I believe this is care is one of the reasons that Panera regularly holds the top spot for best-performing restaurant stocks. There is also the Panera Bread Foundation, where the organization donates around 100 million dollars in product and cash every year to organizations that help people in need. Panera Bread also builds trust with the community through the Panera Cares restaurant concept, where customers receive Panera products on a 'pay what you can' model. I find all of these efforts incredibly fascinating, and it would be an honor to join Panera and become part of your journey of maintaining success in enlightened business practices."
Written by Rachelle Enns on September 19th, 2020
12. Why do you think customers enjoy coming to Panera Bread?
How to Answer
Customers love Panera Bread for various reasons. The interviewer wants to see that you have an understanding and respect for the customer relationships the brand has worked so hard to build.
Perhaps it's the calm environment created by the classical music played in all locations. Maybe customers love going to Panera Bread because they are transparent about the ingredients and nutrition information in their menu items. Perhaps it's the promise to serve only antibiotic-free meat, or the fact that all of their bakery items are fresh-made and sold same-day. Showcase what you know about Panera Bread and why you believe it has built such a strong customer following.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"There are numerous reasons for customers to enjoy Panera Bread. I believe the primary reason is that Panera has built an immense amount of trust with its customers by being the first national chain to list calorie counts. Before it was trendy, Panera announced that it would use only antibiotic-free meats. Also, Panera works hard to offer a menu free of artificial colors, flavors, sweeteners, and preservatives. The company is very generous with free coffee refills, which I know many people appreciate. I am eager to learn more about Panera Bread and get to know your dedicated customers."
Written by Rachelle Enns on September 19th, 2020
13. Panera Bread has an excellent training program. In which area do you feel you need the most training?
How to Answer
Chances are, the interviewer at Panera Bread is well aware they will need to train you in a variety of areas before you become entirely comfortable in your role. What the interviewer would like to know is where you feel your knowledge or skill is the weakest, as it relates to the job responsibilities. Discuss the areas where you think you will need the most training while also showing that you are willing to learn new skills.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I have heard that Panera Bread offers a robust training program, and I look forward to the opportunity to learn and grow in the restaurant industry. When it comes to the responsibilities of this role and feeling fully prepared, I would like to learn more about health and food safety. My end goal is to earn my way into a Restaurant Manager position with Panera Bread, so additional training in front and back of house health and food safety procedures would be highly valuable."
Written by Rachelle Enns on September 19th, 2020
14. At Panera Bread, we work in a fast-paced climate. Discuss your experience working in a high-pressure environment.
How to Answer
Panera Bread is a busy fast-casual restaurant concept with over 2,000 locations. From the ground level to the corporate head office, the work is challenging and fast-paced. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed with a significant workload. When workloads increase, stress levels do too. How do you react in these situations? Outline your overall experience working in a high-pressure environment. If possible, tell a brief story of a time when you performed well under pressure.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I have worked in a retail environment for the past three years, which is well known for being high-pressure and fast-paced. No day is ever the same, especially during peak seasons such as back-to-school and major holidays. When I have a large workload on my plate, I make a simple plan to knock one task off of my list at a time. By utilizing this system, I can focus on my tasks individually, rather than stress from the multitude of tasks ahead of me. For instance, when I was working the till at ABC Clothing Store during the 2019 holiday season, I could hardly keep up with the line of customers that was over a dozen customers deep. To remain calm and on task, I focused only on the person in front of me, rather than allowing myself to become overwhelmed by the huge line of customers. This approach ensured that the customer I was helping received my full attention. I also made fewer mistakes because I zeroed in on the task at hand."
Written by Rachelle Enns on September 19th, 2020
15. At Panera Bread, we put a strong emphasis on the cleanliness of our restaurants. How important is cleanliness to you?
How to Answer
The restaurant industry has always put cleanliness front and center, and now, after the COVID-19 global pandemic, the industry is even more sensitive about sanitation and cleaning procedures. The interviewer would like to know that you have an invested interest in keeping up with Panera Breads' high standards of cleanliness. You can solidify the importance that you put on cleanliness by telling a story of a time when you went over and above to meet cleanliness standards in the workplace.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of our customers. This statement has always been true, and especially now, after COVID-19 changed the restaurant industry so dramatically. In my current position, I am always the first to notice anything out of place or in disorder. Last month I introduced a new cleaning schedule idea to my manager, which we implemented. The result has been a streamlined cleaning schedule and clearer employee expectations around cleaning. Rest assured, I would be proud to uphold the firm cleanliness standards at Panera Bread."
Written by Rachelle Enns on September 19th, 2020
16. Panera Bread values its customers. Do you believe in the phrase, 'The customer is always right'?
How to Answer
'The customer is always right' has been a long-standing mantra for service-based businesses. Do you agree with this sentiment? The interviewer would like to see you respond positively to this sentiment while understanding that there are particular boundaries around customer service allowances. To help form your response, take a look at the Panera Bread website and get to know their customer-service statements. Then, you can develop a custom response that will resonate with the interviewer.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"When I was reading through the Panera Bread careers site, I was happy to see that one of your customer service mantras is, You Speak. We Listen.' In today's restaurant landscape, customers have many options of where to eat and which local restaurants to trust. The fact that Panera Bread has a love for customers tells me that even if the customer is not always right - your organization will work hard to make it right. I believe when it comes to service, there is no need to dissect who is right or wrong. Instead, it's essential to listen to the customer and know how to make the situation right. Then, within the limitations of health and safety, it's best to accommodate the customer within reason."
Written by Rachelle Enns on September 19th, 2020
17. How do you feel about promoting a new menu item, or upselling, during every customer interaction?
How to Answer
The interviewer would like to know if you are comfortable taking a customers' order and turning it into an opportunity to add on menu items or upgraded beverages. If you have a specific example of a time when you upsold a customer, a brief story-based example could be an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I believe that each customer service interaction should be considered an opportunity to upsell or turn an order into a larger one. In my current position as a cashier at a fast-food restaurant, I started making it a habit to ask each customer if they want to upgrade to an additional side order. As a result, I have boosted sales by over $1200 this month alone! I am very comfortable upselling when I can stand behind the quality of the food items that I represent. As a regular Panera Bread customer, I know that I can wholeheartedly stand behind the delicious, high-quality products available to your customers."
Written by Rachelle Enns on September 19th, 2020
18. Referring to the role responsibilities, what do you think will be your least favorite part of this job?
How to Answer
This question is an opportunity for you to discuss any anticipated challenges in this role, and how you will handle these challenges, should you be hired. Every job will have frustrating moments; however, the interviewer wants to know that you will approach this fact with a positive mindset.
Share one hesitation you may have, related to a particular task outlined in the job posting. If this is your first time in the workforce, you might not be aware of the different problems to anticipate in the restaurant industry. In this case, it will be vital for you to do some research on the conversations between Panera Bread customers and employees. Read some online reviews or comments on the company's Instagram page to see if you can get an idea of any friction or pain points.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"Of course, I would never want to enter into a job thinking that there are things I would dislike. However, as a realist - I understand that there may be situations that I don't particularly enjoy. If I had to choose a particular part of the role that I may dislike, it would probably be the customer dispute resolution. I am confident in my abilities with dispute resolution, but I don't particularly love handling situations where a customer feels angry or disappointed."
Written by Rachelle Enns on September 19th, 2020
19. All employees must abide by our dress code. How do you feel about the Panera Bread employee uniform?
How to Answer
Before your interview, you should have an idea of what the dress code or uniform looks like at Panera Bread. You may have questions surrounding the purchase of your work uniform. Also, footwear is an essential factor to discuss. It is okay to ask questions regarding the uniform and appearance expectations at Panera Bread. The interviewer will want to hear, however, that you will comply with the dress code.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I follow Panera Bread on Instagram and see various work uniforms including branded t-shirts and aprons. Does your dress code vary by position? From what I have seen, your employees seem comfortable and present themselves very professionally, so I am happy to comply with your dress code. Will I be expected to purchase my uniform, or will it be provided to me?"
Written by Rachelle Enns on September 19th, 2020
20. How would you react if your friends came in to eat and asked for a discount on their bill?
How to Answer
Restaurants often fall victim to revenue loss due to employee dishonesty and unapproved discounts. The interviewer would like assurance that you are trustworthy and would not be tempted to comp or discount your friends' meals if they were to ask. Answer in a way that showcases your honest nature.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"People who expect to come into my work and receive a discount are probably not great friends! I understand that rules and expectations are surrounding discounted items. I believe that discounts are for customers who truly deserve one, such as waiting too long for their food. I would never discount a bill without expressed permission from my boss."
Written by Rachelle Enns on September 19th, 2020
21. How often are you late for your responsibilities, such as school or work?
How to Answer
The interviewer needs to know that they can count on you to arrive at work by your assigned time every day. Assure the interviewer that you are a punctual person and that you take your responsibilities seriously. Proper planning will get you far, but sometimes life happens. Think about some of the variables in your life that could affect your ability to arrive on time for work, such as sick children, traffic, car breakdowns. It may not be possible for everything to work out so smoothly, so show that you are proactive when an unexpected hiccup arises.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am a very punctual person, so this situation happens very rarely. If I were to be late, I would communicate my tardiness to my boss immediately, by a phone call or text, and then do everything in my power to get to work as soon as possible."
Written by Rachelle Enns on September 19th, 2020
22. Talk about a time you contributed to a group effort. What role did you play in the team, and what results did you help to generate?
How to Answer
The interviewer wants to hear that you enjoy being a part of a team and that you have a history of active contribution to the success of your team. Start by sharing the last time you contributed to a team effort. Perhaps it was a large project at work, maybe you are part of a competitive sports team, or perhaps you recently participated in a group project at school. Discuss your role, the contribution you made to the team, and include the result of your participation!
Written by Rachelle Enns on September 19th, 2020
Answer Example
"In my current retail position, we recently received a large amount of new merchandise for the fall/winter season while our manager was away. To properly receive the merchandise, tag it, and get it on the floor, I knew that we needed a well-organized system. I jumped in and took the lead, assigning roles according to strengths. I asked a couple of the team members to unpack the stock, another to call out SKU numbers, another member to cross-check those SKU's with our inventory system, and two others hanging and steaming the new product. We completed the project in record time, and when our manager came back from vacation, she was very impressed with our teamwork. I am excited to experience more positive collaborations as part of the Panera Bread family."
Written by Rachelle Enns on September 19th, 2020
23. Have you ever helped a co-worker achieve a goal or improve their performance?
How to Answer
Panera Bread fosters a workplace that feels like family. When you work for Panera Bread, it is crucial that you willingly support your team. The interviewer wants to know that, outside of your own goals, you encourage the pursuits of others. Assure the interviewer that you are always willing to lend a helping hand. Think about the times you have helped someone achieve a goal or complete a task and tell a brief story to bring your actions to life.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am a retail sales associate at Clothing Store ABC. I recently witnessed a coworker dealing with a customer who tried on nearly everything in the store! She didn't end up buying a thing but left the change room a complete disaster. I helped my colleague fold and put everything away. If she were on her own, it would have taken her off the floor for so long that she would have lost out on a ton of potential commission. I enjoy helping others and believe that when I act as a willing team member, those around me will be more eager to jump in when I need help."
Written by Rachelle Enns on September 19th, 2020
24. Why should Panera Bread hire you over other applicants?
How to Answer
The interviewer would like a concrete reason as to why you are the top choice candidate. Think of the most unique and stand-out qualities that you will bring to the interview, and why these qualities will benefit Panera Bread, should you be hired. Be sure to avoid cliche responses such as, 'I pay close attention to detail.' Instead, choose tangible qualities that focus on a pain point that you can solve for the company. Rely on your past achievements for an actionable response.
When it comes to hiring decisions, a company will choose the person that they believe will help them to solve a problem or a pain point. By clearly discussing how you will solve Panera Breads' most significant needs, you are positioning yourself as the top choice candidate.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I understand that Panera Bread is seeking a Restaurant Manager with a proven ability to lead a team of front of house team members. You seek a leader who can properly train, motivate, and encourage a boost in sales numbers while providing the tools for each team member to deliver peak customer service. My experience, and past results, align very well with this need. I am an experienced customer service trainer, having trained over 50 front of house service teams in my career. I am a passionate leader and mentor who is very hands-on and approachable. I would love to bring these skills and traits to Panera Bread."
Written by Rachelle Enns on September 19th, 2020
25. When we call your job references, how will they describe your work ethic?
How to Answer
You may have given the interviewer a list of references; however, if you have not, be sure to bring a reference list to your interview. Provide the names of at least two people who can give you reliable work-related recommendations. If you do not have any work experience, you can also refer to professors, high-school teachers, a pastor, a mentor, or even the parent of a friend who may know you well and can provide a character reference. If you have volunteer work, you can point the hiring manager towards that experience as well. The interviewer wants to hear that your job references will positively describe you. Think about the nice things people have consistently said about your work ethic in the past.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"My references would describe me as accountable, and willing to take feedback. When I first started as a restaurant host, I had a lot to learn and truly wanted to make an impact on the guest experience and first impression. For that reason, I became a sponge when it came to gaining new hospitality skills and improving my knowledge of the restaurant industry. I ask questions if I do not know the answer, or I will take the time to research and find an answer myself. Also, if I make a mistake, I own up to it and learn from the situation."
Written by Rachelle Enns on September 19th, 2020
26. What is your best personality trait, and how will it help you to succeed at Panera Bread?
How to Answer
The interviewer would like to have a better understanding of the characteristics and traits that will make you a great addition to the Panera Bread team. When forming your answer, think about some of the factors that Panera looks for when hiring new employees. If you have any of these qualities, try to tie one of those traits into your response. If you have a tough time uncovering which personal characteristic is your best, think about the one trait people often comment on when complimenting you on your personality.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"My best trait is my high level of energy. My friends, family, and teachers have told me that my enthusiasm is contagious! When I read in the Panera Bread job posting that you look for team members who take pride in their work and perform with energy and enthusiasm, I felt confident in applying knowing that my personality would be well-accepted in this work environment."
Written by Rachelle Enns on September 19th, 2020
27. What are some of your weaknesses, and what are you doing to overcome these shortcomings?
How to Answer
The interviewer is looking for potential red flags or gaps in your knowledge related to the responsibilities of this role. When you discuss your weakness, offer a genuine reply, and be sure to include action steps on what you are doing to improve. The interviewer wants you to be honest about your weaknesses and, at the same time, they want to see that you are proactive and dedicated to professional growth. It's essential to maintain a positive tone, show confidence, and display a desire to learn.
We all have things we can improve on, so do not be afraid to share them. The interviewer will likely take note of your comments and provide you with additional training or mentoring in these areas, if possible, to help you excel.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I believe my biggest weakness is operating a till in a fast-paced environment, simply because I have not gained the experience yet. I believe that I am a fast learner and tech-savvy; however, I will need some training in this area. To ramp up before my first day on the job, I plan to watch YouTube videos related to the POS system used at Panera Bread to gain an overall view of the basics."
Written by Rachelle Enns on September 19th, 2020
28. Do you prefer working in a team-based environment or independently?
How to Answer
The interviewer at Panera Bread wants to know which type of work environment makes you happiest and most productive. Discuss your preference when it comes to teamwork or working independently.
Panera Bread is a collaborative, team-based environment. In fact, on their careers website, they even state, 'Whatever your goals when you arrive at Panera, hard work and teamwork can get you there and beyond.' Talk about the fact that you perform well in a team environment, and that you are also able to work alone and meet expectations. It's essential to show a healthy balance in your response rather than putting yourself into a tight corner.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am a fan of team-based work where everyone has something unique to offer. A team approach encourages diversity and generates ideas that may not have occurred in a singular work environment. With that said, when required, I can also focus and complete tasks independently without any issues."
Written by Rachelle Enns on September 19th, 2020
29. The Panera Bread customer service motto is, 'You Speak, We Listen.' How would you approach a customer complaint in a way that reinforces this slogan?
How to Answer
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are comfortable working through a customer complaint using an approach that is on-brand for Panera Bread. Express that you will take the time to listen to the customer while ensuring that you truly understand their issue or concern. When it comes to the slogan, 'You Speak, We Listen,' what does this mean to you?
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I appreciate that Panera Bread puts a significant focus on listening to customer needs. I believe that 'You Speak, We Listen' means that we take the time to hear our customers out if they are not pleased with any aspect of their visit. If I encountered a customer who was unhappy with their experience, I would carefully listen to their grievance and ask open-ended questions to ensure that I had a full understanding of the issue. I would let them know that Panera cares about their experience and that it was my job to make things right. I would ask the customer what I could do to repair the situation. Then, I would do what I could to make things right, abiding by Panera Breads' guidelines. I am eager to gain further training in regards to customer service and dispute resolution."
Written by Rachelle Enns on September 19th, 2020
30. Walk me through your experience working in the food and beverage industry.
How to Answer
The interviewer wants to learn more about your background and experience regarding hospitality or the food and beverage industry. If you don't have any work experience, it's okay! Tell the interviewer that you do not have any experience in the industry; however, you look forward to making the transition and learning everything you can about customer service and hospitality.
If you have related work experience, give an overview of your background by sharing where you have worked, your job title, and how long you were employed. Add a sentence or two about your job duties. Highlight your passion for the industry, and mention that you look forward to expanding your experience by joining Panera Bread.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"While I was attending high school, I worked as a part-time host at Restaurant ABC. Once I graduated high school, I was able to take on a few more shifts and worked full time as a host and a busser over the summer. In total, I worked for the establishment for a year and a half. I am now looking for a position that allows for early morning shifts since I am returning to school and would like a schedule that works well with my college class times."
Written by Rachelle Enns on September 19th, 2020
31. Why do you want to work for Panera Bread?
How to Answer
The interviewer wants to hear what excites you about working for their company. Panera Bread is all about creating connections with the community and being a part of a family. Tell the interviewer why you look forward to joining Panera's family. You could discuss the fact that you help create an environment where friends, family, and business colleagues come to spend time together. Perhaps you're excited to help provide nutritious meals for people. Show your enthusiasm for the Panera Bread workplace culture.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"In addition to your competitive benefits and compensation, I am excited to join the Panera Bread family and experience your open and positive workplace. When I was applying to this role online, I spent time reading through the Panera career site. I was thrilled to read that Panera actively builds a diverse, open-minded workplace where team members are free to be their best authentic selves. I would be thrilled to work in a safe environment where diverse thoughts and ideas are valued and respected. I am excited to join an organization that supports its employees wholeheartedly."
Written by Rachelle Enns on September 19th, 2020
32. Describe a time when you disagreed with a company rule or policy. How did you react?
How to Answer
Panera Bread will have company rules and policies to protect their customers, their employees, and their business. The interviewer wants to hear that you are not a rule-breaker, and you will support the policies in place regardless of your understanding of the rule or desire to comply. It is okay to disagree at times; however, the interviewer wants to know that you would handle this type of situation professionally.
When asked to 'describe a time when,' the interviewer is looking for a specific story-based example. Form your response using the STAR framework. STAR is an acronym for Situation, Task, Action, Result. This framework will allow you to develop an answer that is both impactful and well-organized.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"(Situation) When I interviewed to work as a server for Restaurant ABC, they let me know that they had a strict no facial hair policy. I had a short, very tidy beard at the time. (Task) I found this rule to be a bit aggressive; however, I had to comply if I wanted the job. (Action) The hiring manager shared with me that the company had previously experienced issues with servers having unruly beards. I expressed that I understood the policy, and I agreed to shave my beard. I chose to respect this workplace policy and set a good example for others. Although I prefer to have a neat beard, I complied with the rule because I respect my company and employer. (Result) My leadership team has appreciated the fact that I am compliant and set a positive example."
Written by Rachelle Enns on September 19th, 2020
33. Panera Bread believes in serving food in a warm and welcoming environment. How do you plan to add to this mission?
How to Answer
The interviewer wants to hear that you are passionate about joining the Panera Bread family, and you have thought about ways to make a positive impact while working there. To support a warm and welcoming environment, you can smile when you greet customers and show interest in them. You can build cooperative and supportive relationships with your co-workers. Share with the interviewer how you plan to help Panera Bread uphold their reputation of providing food in a warm and welcoming environment.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I love how comfortable I feel when coming to Panera Bread as a customer. I will add to this positive environment by being a positive and friendly face to everyone who comes into the establishment. I also plan to be kind to my co-workers at all times, which will help everyone to feel at ease and comfortable. I also plan to learn the ins and outs of this role quickly, which will make customers feel like they are in good hands when I am serving them."
Written by Rachelle Enns on September 19th, 2020
34. Do you have any preferred shifts?
How to Answer
Panera Bread hours may vary depending on the location where you are applying. Some Panera locations open very early at 6:00 AM and stay open into the evening, around 9:00 PM. They may also be open seven days per week. Talk to the interviewer about your availability. If you are not available on particular days, take the time to outline your schedule with the interviewer clearly.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I am a university student, so my preferred shifts are evenings and weekends. Once school is out in May, I can take any shift available."
Written by Rachelle Enns on September 19th, 2020
35. What would you do if a co-worker asked you to help them steal?
How to Answer
The interviewer wants to hear that you are an honest and ethical person. Assure the interviewer that you would not steal if a coworker asked you to, and mention the action you would take if you faced this situation. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Other forms of theft include:
- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present.
- 'Borrowing' money from the register until a later date.
- Falsifying vendor records or inventory.
- Taking items from the lost and found.
- Stealing data or documents containing trade secrets.
- Taking office supplies such as ink, or adding personal items to supply orders.
Express that you would never engage in poor behavior and discuss how you would report this type of situation. If this has happened to you in the past, you can give the interviewer a brief overview.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"Stealing is wrong, no matter how I look at it. I have zero tolerance for unethical behavior and would report the situation immediately. I realize that theft happens in many forms. I once had a coworker ask me to punch in for her when she was late. She didn't want to lose hours on her timesheet! I said no and told her that she needed to wake up earlier to arrive at work on time. She apologized later for asking me to do something unethical. It didn't happen again."
Written by Rachelle Enns on September 19th, 2020
36. How would you deal with a dissatisfied customer who is disturbing the restaurants' environment?
How to Answer
In the hospitality industry, you will encounter unruly customers from time to time. Assure the interviewer that you can keep your composure when it comes to disruptive customers while also showing that you put safety at the forefront when facing a disruptive situation. If you have experienced a situation like this, walk the interviewer through a brief story-based example highlighting your approach. If you have not experienced a situation like this before, simply speak about the actions you would take in this hypothetical situation.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"If I were to encounter an unruly customer who was disturbing the restaurants' environment, I would follow Panera's policy for dealing with disturbances. I would calmly and politely ask the customer to turn down their voice, and I would offer for us to discuss the situation in a manner that did not bother other customers. If that approach did not work, I would ask the customer to leave. The safety and happiness of the other customers is an important consideration, so if the situation escalated to the point of calling my manager or even the authorities, I would do so without hesitation."
Written by Rachelle Enns on September 19th, 2020
37. In this role, you will be responsible for cash transactions. Do you consider yourself a trustworthy and honest person?
How to Answer
In the restaurant industry, you could be completing dozens of transactions per day, many of them being cash exchanges. Can you be trusted with money when it comes to counting correctly, giving the right change, or making bank deposits after your shift? Draw on the strength of your references and assure the interviewer that you are the trustworthy and honest employee that Panera Bread needs.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"One of my greatest strengths as an employee is my level of honesty and trustworthiness. I have multiple references who will attest to the fact that I am competent and honest. I have experience handling large amounts of cash and credit card transactions without a single discrepancy."
Written by Rachelle Enns on September 19th, 2020
38. Panera Bread has gained momentum using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?
How to Answer
Before your interview, take the time to research Panera Bread's online presence. If possible, follow them on any social media platforms you are present. Look at the type of content Panera Bread is posting, how they respond to their customers and the overall tone of their online presence. If you are engaged with the Panera Bread brand online, be sure to let the interviewer know!
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I know that Panera Bread has a great social media presence, and I follow your Instagram account since that is the platform where I am most active. Of course, your posts always make me hungry! I like how engaged the Panera brand is with customers online. It shows excellent customer service and pride in the product."
Written by Rachelle Enns on September 19th, 2020
39. Walk me through a situation when you did not have enough time to complete your assigned tasks. How did you prioritize your tasks?
How to Answer
Panera Bread is a fast-paced bakery and cafe-style establishment that serves endless customers every single day. The product is made fresh, and the standards are very high. The interviewer would like to know how you approach prioritizing tasks when there does not seem to be enough hour in a day! The better you can prioritize, the more productive you will be, making you an asset to Panera Bread.
When asked to walk the interviewer through a specific situation, the hiring authority is looking for a particular story-based example. You can form your response using the STAR framework. STAR is an acronym for Situation, Task, Action, Result. This framework will allow you to develop an answer that is both impactful and well-organized.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"(Situation) I currently work in a casual fast-food restaurant where there is a breakfast, lunch, and dinner rush. Since reopening after COVID, we have found ourselves short-staffed and unable to hire new employees due to budget cuts. (Task) I am the Assistant Manager, which means that I hold a wide range of task responsibilities while also needing to act as a positive and efficient influence on the rest of the team. (Action) For the first couple of weeks after reopening, I often ran out of time to complete my tasks before the next business rush. To better organize my time, I decided to implement the concept of time blocking. Time blocking is a popular time management method where I divide my day into 30-minute time blocks. I dedicate each block to accomplishing a specific task, and only that task. For instance, 30 minutes will focus on cleaning, then 30 minutes to food prep, 30 minutes for back stocking, and 30 minutes for staff development and training. I give the most urgent tasks the first blocks in the day and move down the list in terms of urgency. (Result) This approach helps me to get through my daily tasks, solving our issue of being short-staffed. I have also eliminated plenty of management overtime hours for the company."
Written by Rachelle Enns on September 19th, 2020
40. Tell me about a time when you had to act as a leader, even though it was not in your job title. Did you enjoy taking on the role of a leader?
How to Answer
Panera Bread encourages employee growth and development. For this reason, the interviewers may want to know if you have a natural ability and desire to be a leader. Be prepared to speak about a positive experience you have had with leadership. Think about a time when you encouraged a teammate, led a group project in school, or helped somebody achieve an important goal. These are all great examples of your leadership in action!
Since this situational question asks you to 'tell me about a time,' you will want to give a specific story-based example of a time when you acted as a leader. To form a well-collected response, you can use the STAR framework, which is an acronym for Situation, Task, Action, Result.
Written by Rachelle Enns on September 19th, 2020
Answer Example
"(Situation) While attending university, one of my final projects was a group-based project worth 30% of each student's final grade. (Task) We did not have an officially appointed leader; however, our group quickly realized that we needed to have a designated leader to keep us focused. (Action) I have developed leadership qualities as the captain of my soccer team, and also as an avid volunteer. It felt natural for me to step up as the leader, and the group agreed to let me guide the project. I got to know each group member and their strengths, what they enjoyed doing the most, and what they least enjoyed. From there, I designated our primary and sub-tasks and then attached timelines to each deliverable. I followed up with each member by email every second day until we reached the finish line. (Result) Our final grade was 96%, and everyone in the group was thrilled. We all felt very accomplished, and I earned compliments from my peers on my leadership style."
Written by Rachelle Enns on September 19th, 2020