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Panera Bread Mock Interview

Question 36 of 40 for our Panera Bread Mock Interview

Panera Bread was updated by on September 19th, 2020. Learn more here.

Question 36 of 40

How would you deal with a dissatisfied customer who is disturbing the restaurants' environment?

In the hospitality industry, you will encounter unruly customers from time to time. Assure the interviewer that you can keep your composure when it comes to disruptive customers while also showing that you put safety at the forefront when facing a disruptive situation. If you have experienced a situation like this, walk the interviewer through a brief story-based example highlighting your approach. If you have not experienced a situation like this before, simply speak about the actions you would take in this hypothetical situation.

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How to Answer: How would you deal with a dissatisfied customer who is disturbing the restaurants' environment?

Advice and answer examples written specifically for a Panera Bread job interview.

  • 36. How would you deal with a dissatisfied customer who is disturbing the restaurants' environment?

      How to Answer

      In the hospitality industry, you will encounter unruly customers from time to time. Assure the interviewer that you can keep your composure when it comes to disruptive customers while also showing that you put safety at the forefront when facing a disruptive situation. If you have experienced a situation like this, walk the interviewer through a brief story-based example highlighting your approach. If you have not experienced a situation like this before, simply speak about the actions you would take in this hypothetical situation.

      Written by Rachelle Enns on September 19th, 2020

      Answer Example

      "If I were to encounter an unruly customer who was disturbing the restaurants' environment, I would follow Panera's policy for dealing with disturbances. I would calmly and politely ask the customer to turn down their voice, and I would offer for us to discuss the situation in a manner that did not bother other customers. If that approach did not work, I would ask the customer to leave. The safety and happiness of the other customers is an important consideration, so if the situation escalated to the point of calling my manager or even the authorities, I would do so without hesitation."

      Written by Rachelle Enns on September 19th, 2020