How to Answer: The Panera Bread customer service motto is, 'You Speak, We Listen.' How would you approach a customer complaint in a way that reinforces this slogan?
Advice and answer examples written specifically for a Panera Bread job interview.
29. The Panera Bread customer service motto is, 'You Speak, We Listen.' How would you approach a customer complaint in a way that reinforces this slogan?
How to Answer
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are comfortable working through a customer complaint using an approach that is on-brand for Panera Bread. Express that you will take the time to listen to the customer while ensuring that you truly understand their issue or concern. When it comes to the slogan, 'You Speak, We Listen,' what does this mean to you?
Written by Rachelle Enns on September 19th, 2020
Answer Example
"I appreciate that Panera Bread puts a significant focus on listening to customer needs. I believe that 'You Speak, We Listen' means that we take the time to hear our customers out if they are not pleased with any aspect of their visit. If I encountered a customer who was unhappy with their experience, I would carefully listen to their grievance and ask open-ended questions to ensure that I had a full understanding of the issue. I would let them know that Panera cares about their experience and that it was my job to make things right. I would ask the customer what I could do to repair the situation. Then, I would do what I could to make things right, abiding by Panera Breads' guidelines. I am eager to gain further training in regards to customer service and dispute resolution."
Written by Rachelle Enns on September 19th, 2020