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Outward Bound Trust Interview

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Because Outward Bound Trust has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?

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Outward Bound Trust Interview Questions


  1. Because Outward Bound Trust has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?
    • Working for a diversified services organization can bring some unique challenges as their global footprint may be vast. Be sure to express to the interviewer that you are able to successfully handle the challenges that come along with a large geographic footprint.

      If you have experience working with clients and co-workers in multiple time zones: "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

      Rachelle's Answer #1

      "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

      Rachelle's Answer #2

      "If you do not have experience working with clients and co-workers in multiple time zones: "I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."


  1. What are you reading right now?
    • Do you feed your mind on a regular basis? What kind of literature do you prefer and why? Talk to the interviewer about a book that you are currently reading. If you are not currently reading a book - talk about one that has impacted you the most.

      Rachelle's Answer #1

      "Currently I am reading 'Ego is the Enemy' by Ryan Holiday. It is a book about ambition, resilience and success. I feel that every professional should read it - it comes highly recommended."

      Rachelle's Answer #2

      "Recently, I have gone through a couple of books on the Audible App including 'How to Win Friends and Influence People', by Dale Carnegie. It's a classic. What type of books do you enjoy reading?"


  1. Tell me about a time that you have helped a co-worker accomplish an important goal.
    • It is very important to be goal-oriented and determined. What do you do, outside of your own personal goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

      Rachelle's Answer #1

      "Last quarter we hired someone who ended up struggling significantly with sales. I sat him down and realized that he simply didn't understand the product. We spent a few hours together over that next week learning the product. In the end, his sales increased by 64% and he was significantly more confident. It helped the team morale as well."

      Rachelle's Answer #2

      "One of my coworkers was fundraising for a particular cause that was close to his heart. I suggested that we start an office based 50/50 draw, where our team could contribute financially in hopes to win part of the pot. Our clients became involved as well and we had a lot of fun. He was able to raise the funds needed and it ended up being a great team building exercise as well."


  1. Outward Bound Trust puts a lot of focus on our local and global impact so we seek to hire those with the same values. What do you know about our company values, and how do they align with your personal values?
    • It is very important that you research Outward Bound Trust in great detail before your interview. Be prepared to discuss the global efforts currently underway and also research any local charity efforts that Outward Bound Trust supports. Discuss your own personal values and how they align with the values at Outward Bound Trust.

      Rachelle's Answer #1

      "I have always spent time volunteering with local organizations. This includes the animal shelter, the children's hospital, and our local food bank. I believe that no matter how busy we are we always have time to give back. I have researched the efforts that Outward Bound Trust puts in when it comes to charity. Your values and interest in your global impact are impressive. It's one of the reasons I am so attracted to your organization."

      Rachelle's Answer #2

      "The fact that Outward Bound Trust puts so much focus on your local and global impact is part of the reason why I applied here. I follow your organization on social media and have seen pictures of the great work you are able to do. I am excited for the opportunity to be on board with this!"


  1. What causes you to feel dissatisfied on the job?
    • Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."


  1. How do you evaluate success among your team members?
    • When you are leading a team it is very important to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you are able to stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"


  1. Because Outward Bound Trust is a diversified organization, we offer a wide range of opportunities for career growth. Where would you like to see your career in 5 years?
    • Before your interview be sure to visit Outward Bound Trust career opportunities online. Take note of the range in opportunities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department you are interviewing with? Assure the interviewer that you desire a long term opportunity with Outward Bound Trust by discussing the career path you would like.

      Rachelle's Answer #1

      "I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role that offered leadership opportunities. I am very interested in working for Outward Bound Trust because of the multiple growth opportunities present here and I look forward to proving my capabilities to you."

      Rachelle's Answer #2

      "In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here at Outward Bound Trust."


  1. Typical "corporate culture" is something that we work hard to avoid here at Outward Bound Trust. Tell me about your ideal workplace culture.
    • Workplace culture is incredibly important since we spend so much of our time at work! Talk to the interviewer about what your ideal workplace culture looks like. Share with the interviewer the factors that would make you want to stay with Outward Bound Trust long term.

      Rachelle's Answer #1

      "I am seeking a role with an organization like Outward Bound Trust where employees matter. This means fair wages, regular opportunities for continued education, and strong internal growth opportunities."

      Rachelle's Answer #2

      "I have researched your company through your social media channels, and on Glassdoor. Your employees have really great things to say and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."


  1. After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
    • It is immensely important to accurately communicate information in the workplace. Discuss with the interviewer how you go about doing so.

      Rachelle's Answer #1

      "When I receive new information from my supervisor I will run my understanding of it by the supervisor to ensure that my interpretation is correct. After that, I will relay the information formally (in writing) to my team. This eliminates word of mouth and misinterpretation surrounding the issue."

      Rachelle's Answer #2

      "I ensure I have the correct directives from my supervisor and there is clarity over the direction to be taken. Once that happens, I distribute the communication out to my team - typically in a huddle/face-to-face meeting. I follow this up with a written form of communication."


  1. When have you shown great integrity at work?
    • Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

      Rachelle's Answer #1

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

      Rachelle's Answer #2

      "Here are some ways that you can show integrity at work:

      - Following your moral convictions
      - Always listening to that little voice the prompts you to do the right thing
      - Show consistent ethics
      - Do the right thing in all situations
      - Even when nobody is watching, choose to do the right thing
      - Keep your promises
      - Keep secrets when coworkers confide in you
      - Do not let anyone take the fall for your mistakes"


  1. What are your salary expectations?
    • The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."


  1. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
    • To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This is the time to sell yourself. Make no apologies for your lack of years!

      Rachelle's Answer #1

      "Although I have 5 years' experience vs 8 years' experience I can absolutely do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."

      Rachelle's Answer #2

      "Along with my 5 years working in this industry, I have worked in related industries my entire career. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."


  1. At Outward Bound Trust we offer a wide range of products and services. How do you plan to positively impact our business, if hired?
    • The interviewer is looking for a couple of main points in your answer. One, they would like to know that you have clearly researched the products / services offered at Outward Bound Trust. Two, they would like to see that you have actively thought about your potential fit with Outward Bound Trust and the ways that you would make a fast and positive impact on their organization.

      Your answer should display your confidence and touch on your particular specialty. This could include your great ability to memorize product features, your natural sales abilities, or your cold calling skills.

      Rachelle's Answer #1

      "I really appreciate the range of products that you offer your clients at Outward Bound Trust. I am sure that it is a bit of work to become familiar with all of the products; however, I am very good at memorization and my recall abilities are above average. I expect that I will be up to date on your product lines much faster than your average employee. This strength also helps when it comes to my up-selling percentages because I can easily recommend additional products based on the customers needs."

      Rachelle's Answer #2

      "I plan to positively impact your business, very quickly, by being incredibly diligent in my training, getting to know your service offerings in and out, and being an engaged member of your team from day one."


  1. At Outward Bound Trust our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
    • The interviewer understands that with Outward Bound Trust being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.

      Rachelle's Answer #1

      "My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."

      Rachelle's Answer #2

      "Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."


  1. Clear communication is key to our success at Outward Bound Trust. Describe to me your communication style and why you think your style will be a fit here.
    • Briefly describe your communication style to the interviewer and be sure to include the ways in which you feel your communications styles align. The interviewer would like to be assured that your communication style is a close match to the communication preferences of Outward Bound Trust.

      Rachelle's Answer #1

      "My communication style leans more to the formal side. I like to be to-the-point and keep expectations simple to understand. If I had to sum up my communication style in a few words I would say it is concise, clean, and friendly. From the communication exchanges I have had with Outward Bound Trust so far, I believe our communication styles are a great fit."

      Rachelle's Answer #2

      "My communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."


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