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Top 10 Old Navy Interview Questions
Question 1 of 18
Are you a trustworthy person?
"Yes, of course, I am."
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List of Old Navy Interview Questions
  1. Are you a trustworthy person?
  2. Do you often shop at Old Navy?
  3. Why do you like to shop at Old Navy?
  4. What are your favorite stores to shop at?
  5. Do you have any friends that work at Old Navy or in the Mall?
  6. Are you a reliable person? Explain.
  7. Why do you believe you would make an excellent crew member at Old Navy?
  8. What sets Old Navy apart from different clothing stores?
  9. What do you know about Old Navy?
  10. Why do you want a job at Old Navy?
  11. Are you comfortable talking to customers?
  12. What excites you the most about working for Old Navy?
  13. Do you enjoy wearing Old Navy clothes?
  14. Can you buy enough Old Navy clothes to wear on a regular basis if you work here?
  15. How many hours do you want to work at Old Navy?
  16. How would you handle an unruly customer?
  17. Have you ever accidentally missed a shift at your last job?
  18. Have you ever handled a cash register before?
Professional answers by:
Contributing Author
Rachelle Enns
Recruiter
 
Old Navy Information
Old Navy is headquartered in San Francisco, CA. The company has been in operation since 1994. Old Navy is a publicly traded company, trading under the symbol GAP. Follow Old Navy on Twitter at @OldNavy. Read about the company culture, corporate mission, and discover any job openings at Old Navy, by visiting their Career Page. If you need help finding more information about Old Navy, visit their Website.
Old Navy User Submitted Interview Answers
Question 1 of 18
Are you a trustworthy person?
"Yes, of course, I am."
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User Submitted Interview Answers
1.
Yes, I am a very trustworthy person. I value trust in others greatly and I think being honest and reliable to a person is very important.
2.
Yes, I am a trustworthy person, i'm someone who can honest.
3.
I'm a very trustworthy person I believe that characteristics is something you need when working with people and being a person loves and cares about her job feels that is very important.
4.
I like to believe I am trustworthy, My last job had me taking care of young children, so I believe that qualifies me as a trustworthy person.
5.
I have a very strong moral values and believe in keeping my word.
Question 2 of 18
Do you often shop at Old Navy?
Be candid with the interviewer, and share how often you visit an Old Navy store. You might mention that you like to do 2 big stock-up shopping trips a year. You might share that you shop at Old Navy monthly because you just can't pass it up the great sales. Or, you might share that you love visiting Old Navy for holidays and events such as Mother's Day, Father's Day, Graduations, Weddings, Baby Showers, and Christmas because it is a great place to get gifts!
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User Submitted Interview Answers
1.
Definately more than once a month.
2.
Yes, the clothes are my style and I love coming here with friends and family and helping pick out clothes for them too.
3.
yes it very affordable for and anyone can shop there
4.
I shop every holidays and also when i stop by the mall.
5.
I don't always shop at old navy. However, i do shop there most of the time.
Question 3 of 18
Why do you like to shop at Old Navy?
What is it that keeps you coming back to Old Navy? Is it the stylish clothes? Do you like the prices? Or, maybe you really like the fun layout of the store. The interviewer wants to hear that you have some interest in shopping at Old Navy. Simply share your favorite part.
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User Submitted Interview Answers
1.
Because they accommodate for any and everyone.
2.
Old Navy has a variety of styles at great prices making it very appealing to shop at. Also, because Old Navy has clothes that fit any shape and size body, shopping here and finding great items that make me feel confident is easy!
3.
The clothing is very casual and the always carry my size that actually looks decent.
4.
I like that whenever I go in I see something I like and can find almost everything I need here. I come out feeling good about myself and a bit happier.
5.
The clothes are fashionable, the employees are the sweetest and always asking if you need help, and the atmosphere is fun as are the clothes!
Question 4 of 18
What are your favorite stores to shop at?
The interviewer wants to learn that you enjoy going to retail stores. We recommend staying away from Old Navy's competitors for this question. Stick with home goods stores, sporting goods stores, big box stores like Target or Walmart, and be sure to mention that you love shopping at Old Navy! You may also mention Old Navy's affiliated brands such as Banana Republic, Gap, or Athleta.
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User Submitted Interview Answers
1.
TJ Maxx, Marshalls.
2.
I love Old Navy, but I also love Target and Kohls.
3.
Forever 21 and Target!
4.
I like Earthbound, Old Navy, and target.
5.
I shop at a lot of different stores, but Old Navy has to be my favorite.
Question 5 of 18
Do you have any friends that work at Old Navy or in the Mall?
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User Submitted Interview Answers
1.
Yes! I have a friend who works at Old Navy and she originally referred me to apply.
2.
No I do not.
3.
I have a friend who used to work at Old Navy.
4.
No, I don't have any friends that work at Old Navy
5.
Yes, My Aunts's sister.
Question 6 of 18
Are you a reliable person? Explain.
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User Submitted Interview Answers
1.
Yes, I have always been committed to everything I do.
2.
I am definitely reliable. I always make sure that if someone is counting on me for something, I keep to my word with them and if we're in a situation where we're working on a project, for example, I always make sure I am available and bring my best effort to that project.
3.
Yes, i make sure to be on-time to work when scheduled alot of times i am extra early. I am a fast worker and learn things very quickly.
4.
Yes, I love the feeling of responsibility and never stop until the job is 100% complete.
5.
Yes, I do not like to make a promise and not keeping my word.
Question 7 of 18
Why do you believe you would make an excellent crew member at Old Navy?
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User Submitted Interview Answers
1.
I am a very hard working energetic outgoing person, i love learning new things and interacting with customers with there needs and wants in purchasing anything.
2.
I believe I would be a excellent crew member at Old Navy because I'm a very hard worker, I always get things done through the end. I'm eager to learn new things and I love interacting with people. I also always have a positive attitude with everything I do.
3.
Because im a hard working person.
4.
I believe that i would make an excellent crew memeber at old navy because i am a hard working person. I will always try my best to make the negative a positive.
5.
I think it would be great because I am friendly, helpful, and upbeat. I lve helping people and making sure they're happy when they leave.
Question 8 of 18
What sets Old Navy apart from different clothing stores?
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User Submitted Interview Answers
1.
Its very family oriented and has bright, trendy, and inexpensive clothing available for all ages, genders, and sizes.
2.
They aren't as pricey and seem to be a very family oriented store than most stores you see.
3.
I believe your prices, marketing and atmosphere.
4.
It's an open place with many different items to select for any occasion to just casual for school. And they have so many jeans for a good price that is not outrageous.
5.
I love old navy's style and the clothes are very decent and very inexpensive. i've always loved shopping here and ever since having a child this is my favorite place to shop for clothes for him.
Question 9 of 18
What do you know about Old Navy?
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User Submitted Interview Answers
1.
I know it's owned by Gap Inc., which also owns Banana Republic. It was established in 1994 and named after a bar in Paris. I also know that I've been wearing Old Navy since I was a baby and I can always find something at Old Navy.
2.
I know Old Navy is owned by GAP and has approx. 1,040 clothing stores through out the US and Canada.
3.
I know that it was opened in 1994 and named after a bar in paris and that Gap owns Old Navy.
4.
Old navy goes by the four pillars Customer focus, Operational Excellence, Merchant muscle, and people first.
5.
I know that the company was founded in 1994 and the name came from a bar in Paris. Old Navy is owned by the Gap and has more than 1200 stores. The headquarters are in San Francisco.
Question 10 of 18
Why do you want a job at Old Navy?
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User Submitted Interview Answers
1.
Old Navy is a place that I would enjoy working at and would provide me with many opportunities. To me, the Old Navy experience would be all about providing for the customers and making sure that your number one priority is making them happy. If the customers are happy, then I am happy.
2.
I think any job in retail is a great opportunity because it gives you experience communicating with a variety of people. Old Navy seems like a fun and relaxed work environment.
3.
Who better to sell your merchandise than someone who wears them
4.
I want to work at old navy because i hav had positive shopping experiences here and would like to provide the same for the customers
5.
Because i think i would be a good addition to your team, and fashion is one of my fortes.
Question 11 of 18
Are you comfortable talking to customers?
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User Submitted Interview Answers
1.
Yes, I have always been an outgoing person and I have no problem conversing with customers, making them feel welcomed and help them with all their needs to leave them with a satisfying experience.
2.
WOrking with others has never been a big issue, and I look forward to meeting new people on a regular basis.
3.
Yes, I am. I am very outgoing and it is easy for me to start up a conversation with anyone.
4.
Yes I am. I love meeting new people I like to be around others im outgoing and id be very comfortable.
5.
Yes I enjoy talking to people.
Question 12 of 18
What excites you the most about working for Old Navy?
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User Submitted Interview Answers
1.
The atmosphere of Old Navy is so happy and because I like helping people, I think this job would be a perfect fit for me.
2.
The atmosphere. I feel like it would be a workplace setting, but I would still be able to have fun and be myself.
3.
The fun and energetic environment will be very enjoyable. The people all seem to be very kind and helpful. I look forward to relating with other people and helping them.
4.
The interaction with the customers, I am such a people person so that's a total plus for me.
5.
Getting to work in a fun environment and having the opportunity to grow within the company and being able to take pride in being able to say that I work for a american company that makes style and quality available to every one and you guys give back to the community try to make a positive change within the world.
Question 13 of 18
Do you enjoy wearing Old Navy clothes?
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User Submitted Interview Answers
1.
Yes, Old Navy clothes are colorful, inexpensive and are in sizes made for everyone.
2.
Yes I like the quality of Old Navy clothing and they are comfortable.
3.
Yes, they are very stylish and affordable.
4.
Yes i do i think they're very stylish.
5.
Yes, Old Navy clothes are colorful, inexpensive and are in sizes made for everyone.
Question 14 of 18
Can you buy enough Old Navy clothes to wear on a regular basis if you work here?
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User Submitted Interview Answers
1.
I already own a lot of Old Navy clothes to wear on a regular basis, but you can never have too many!
2.
I already have quite a few but if need be I will buy more.
3.
I already own enough Old Navy clothes to wear on a regular basis.
4.
Yes i could, i'd shop here every day if i could.
5.
Yes I can.
Question 15 of 18
How many hours do you want to work at Old Navy?
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User Submitted Interview Answers
1.
I would work part-time or full-time. 20-30 hours a week.
2.
I would like to be full time and I do welcome overtime.
3.
20-30 hours.
4.
Yes im very comfortable talking to customers.
5.
To be honset old navy has everything everytime i come here im always finding what im looking for it has a whole lot to choose from than other stores.
Question 16 of 18
How would you handle an unruly customer?
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User Submitted Interview Answers
1.
Listen. Build a rapport through empathy. Put myself in their shoes. Keep my voice low, even if the customer is getting louder and using profanity. Never get angry. Never take it personal. Speak only on the issue at hand. Let the customer know what to expect and be sure to follow through on any promises made. If all fails, call the supervisor.
2.
I would be very calm and help them in the best possible way that I could, making sure the issue is settled and they leave happy.
3.
Talk to the customer very calm and try to figure what the problem is and handle it.
4.
I would be as calm as possible and help them in whatever way I can. Ultimately I want them to leave pleased with their shopping experience and wanting to come back again.
5.
Well, first of all I would listen to what they would have to say and depending on what they say I would respond a polite manner answering to what they have said. Maybe if being to unruly I would go get the manager.
Question 17 of 18
Have you ever accidentally missed a shift at your last job?
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User Submitted Interview Answers
1.
No I have never missed a shift in mu previous jobs. Every time I was not able to go was called for ahead of time or arranged with the manager.
2.
Yes I have, it was my second week at the job. I had never worked in retail before and no one ever told me that the schedule changes every week.
3.
No. I have always been punctual and rarely take time off.
4.
I do not have any experience working.
5.
I have not had any previous work experience.
Question 18 of 18
Have you ever handled a cash register before?
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User Submitted Interview Answers
1.
No I have not, I do not feel I am ready for that responsibility yet but I hope that working in Old Navy will enhance those skills and eventually prepare me for the cash register.
2.
No. But I hope that after gaining some experience I'll be able to handle one.
3.
Yes, I have over 2 years of experience with handling cash due to my previous employment and volunteer work.
4.
I have never handled a cash register before but I am a quick learner and would love to learn and operate this task.
5.
I have not handled a cash register in a retail setting before, however I was responsible for balancing and keeping track of troop funds while in Girl Scouts and always helped our leader handle cash exchanges during Cookie Season.
Pros for working at Old Navy