Absolutely! At Old Navy, you are being trusted with a lot of merchandise and cash, and the interviewer needs to hear that you are a trustworthy person. Simply tell the interviewer, "Yes, of course, I am."
"Yes, of course, I am."
Absolutely! The interviewer must hear that you are a reliable person. Tell the interviewer that you are reliable and do not call off from work and work hard at every shift. Share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work 2 days in a row, that's to be expected! Simply tell the interviewer that you had the flu and had to call off 2 days in the past year. We are all human and get sick from time-to-time. Missing work for those 2 days will not be a deal breaker. Finally, be sure to mention that you ensure everything is done that is necessary by the end of each shift to ensure the company keeps running smoothly.
Tell the interviewer what makes you excited about working at Old Navy, and relay how this would make you an excellent crew member. You might discuss how you really enjoy helping people put together outfits, and you will be great at sales because of this. You may talk about how you always have a positive attitude and enjoy helping people, so this will help you be a great customer service associate. Or, you may talk about your hard work ethic which will make you great at tidying up the store and serving customers.
The interviewer wants to hear that you recognize something unique about Old Navy. You might mention the fun trendy music in the stores. You might recognize that it is one of the few clothing stores where the whole family can shop. You may talk about how Old Navy offers fashionable trendy styles at half the price of other stores. You might talk about how Old Navy is the go-to shop for summer flip-flops. Or, you may mention how Old Navy's environment with candy and beverages near the checkout counters sets it apart. Simply choose something that is different about Old Navy, and tell the interviewer.
As with any job interview, we recommend visiting the company website before arriving to learn a few key facts about the company. You might share that Old Navy is a part of Gap, and the Gap Inc company has more than 3,700 stores today. You may mention that Gap Inc started in the late 1960's. Perhaps you will share that you understand Gap Inc likes hiring people who have an instinct for retail. You may even share something about the pillars that Gap Inc likes to build its company vision on: Think: customers first Inspire: creativity Do: what’s right Deliver: results Come prepared with 4-5 facts that you can share with the interviewer.
The interviewer wants to hear that you are excited about working at Old Navy. What is it that excites you about a job at Old Navy? Is it working at a store that you love? Is it knowing that you will get to interact with people every day? We recommend refraining from answers that involve money when asked this question. Otherwise, share whatever it is that gets you excited about working at Old Navy!
Yes, you are! The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are definitely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Either way, you are a sociable person.
The interviewer wants to hear that you are looking forward to working for Old Navy. Old Navy is all about offering stylish clothes for the whole family at good prices. Tell the interviewer why you look forward to being a part of this as an employee of Old Navy. Recognize that you would be helping create an environment where friends and family come to shop. Be mindful that you would be creating a place for people to pick out baby shower gifts for their best friend and birthday presents for their children. Be excited to share that you would get to be a part of something great by being an employee at Old Navy!
Yes, you do! The interviewer needs to hear that you enjoy the products that Old Navy sells. Think about your favorite couple of items that you own from Old Navy. Start off by telling the interviewer that you enjoying wearing clothes from Old Navy, and mention 2-3 items that you currently have in your closet from Old Navy that you love. You might say, "Yes, I enjoy wearing clothes from Old Navy. Right now, my favorites are a great pair of skinny jeans, a tunic top, and some really cute shoes that I got from Old Navy."
"Yes, I enjoy wearing clothes from Old Navy. Right now, my favorites are a great pair of skinny jeans, a tunic top, and some really cute shoes that I got from Old Navy."
The interviewer wants to hear that you are willing to wear Old Navy's clothes while working in the store. Tell the interviewer that you will happily invest in clothes from Old Navy as part of your job, and you look forward to wearing their clothes to work every day.
Everyone has a different expectation for how many hours they would like to work, and the interviewer is simply learning what your expectations are. Before arriving at your interview, have a number of hours in mind that will work well with your schedule. If you need to work 35 hours a week to pay your bills, share that you expect 35 hours per week. If you are a student and want to work 10-15 hours per week around your school schedule, share this. Whatever your personal needs are, simply share them with the interviewer.
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, tell the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue interacting with the customer in a positive manner even when they were being challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!
The interviewer wants to know that you are a reliable person. Tell the interviewer that you are reliable and do not 'accidentally' miss a shift. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work 2 days in a row, that's to be expected! Simply tell the interviewer that you had the flu and had to call off 2 days in the past year. We are all human and get sick from time-to-time. Missing work for those 2 days will not be a deal breaker.
Be candid with the interviewer about your experience. The interviewer is trying to gauge how much training you will require in a new position. Honesty will lead to the best training experience, so openly share your cash register experience with the interviewer. Share if you have counted/balanced your drawer at the end of your shift. Share what functionality the cash register had. And, be sure to mention if you are familiar with ordering cash or requesting through a cash register.
Old Navy operates a prolific chain of some 1,040 family clothing stores throughout the US and Canada, offering items under its own brand name at discounted prices. (The apparel retailer also operates a Web-based store at oldnavy.com.) Products include men's, women's, and children's (even dogs') apparel and accessories. Founded in 1994, Old Navy is a division of the king of casual apparel Gap Inc. and is known for advertising that plays up the kitsch factor of various celebrities. Old Navy, which has suffered from sales declines in recent years, appears to be back on track, and has extended its brand to include maternity and women's plus-size apparel, as well as accessories and personal care products.