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Npower Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Give me an example of a time when you went above and beyond.

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Npower Interview Questions

  1. 1.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Rachelle's Answer #2

      "I often go above and beyond when it comes to helping new employees to feel comfortable and welcomed. In my current position, I like to take them under my wing and show them the ropes in our organization, and industry."

  2. 2.

    Our industry is highly competitive. In your opinion, what are we doing right at Npower? What could we be doing better?

      Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Npower Ltd.. Keep your answer firmly focused on what Npower Ltd. is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Npower Ltd. and affirming that you want to work for them.

      Rachelle's Answer #1

      "I understand that this industry is very competitive; however, I have always seen Npower Ltd. as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Npower Ltd.!"

      Rachelle's Answer #2

      "Npower Ltd. is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."

  3. 3.

    Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Npower?

      The interviewer wants to know that you continue to better yourself by gaining new skills and strengthening your existing skills. Discuss what you believe to be the most valuable skill acquired in the past year. Explain to the interviewer that you are excited for the opportunity to grow yourself, professionally.

      Rachelle's Answer #1

      "I think it is imperative to introduce new skills to my repertoire continually. This year, I am most excited about the coding knowledge I have gained. This knowledge has helped me to expand my abilities in more areas than I initially expected, and I hope to utilize my coding skills in this position with Npower Ltd.."

      Rachelle's Answer #2

      "Here is a list of transferable skills that you may have gained in your most recent work history:

      - Writing new procedures
      - Ability to quickly take and understand instruction
      - Professional written communication
      - Learning a new industry or trade
      - Public speaking or presenting
      - Delegating tasks
      - Hiring, terminating, and on-boarding"

  4. 4.

    Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

      Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. Do not fret if you are missing some of the "nice to have" or even a couple of "must have" skills listed in the job description. Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

      Rachelle's Answer #1

      "nice to have"

      Rachelle's Answer #2

      "Could you share with me which specific skills you feel are not standing out? I would be happy to give any clarification on those skills. If there are gaps that need filling, I am very willing to take additional coursework or training."

  5. 5.

    On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky question as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  6. 6.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  7. 7.

    Npower has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

      Npower Ltd. wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Npower Ltd.. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Npower Ltd..

      Rachelle's Answer #1

      "I noticed that Npower Ltd. has opportunities for management and new employee training. My goal would be to become a corporate trainer with Npower Ltd. because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Npower Ltd. and I look forward to spending many years with your company."

      Rachelle's Answer #2

      "I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."

  8. 8.

    At Npower we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

      The interviewer would like to know that you have a keen interest in gaining new skills by continuing your education when the opportunity arises.

      Tell the interviewer about any course that you would like to take, but be sure to keep your answer industry related. You should avoid saying that you want to attend a class on dog grooming if you are interviewing for a career in the utility industry.

      It's also a great idea to ask the interviewer if, after reviewing your resume, they would suggest a particular course to fill any potential gaps in your skill set.

      Rachelle's Answer #1

      "I agree that continued education is essential. If given the opportunity to take any coursework, I would like to complete my Project Manager certificate. Being PM certified would help me to manage the aspects of our commercial utility projects more efficiently. Do you have a recommendation for any courses I could be taking to strengthen my skill set?"

      Rachelle's Answer #2

      "That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about the future of electric utilities and organizational behavior. Are there any particular courses you recommend that I take?"

  9. 9.

    If we hire you at Npower, how will you make an impact in the first 90 days?

      The interviewer wants to know that you already have a plan of action in place for your success with Npower Ltd., should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

      Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

      Rachelle's Answer #1

      "must-have"

      Rachelle's Answer #2

      "In my first 90 days with Npower Ltd., I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."

  10. 10.

    Would you say you are a better verbal or written communicator?

      In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

      Rachelle's Answer #1

      "I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

      Rachelle's Answer #2

      "I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."

  11. 11.

    How do you determine priorities when you have multiple projects due?

      When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer #1

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer #2

      "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

  12. 12.

    The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

      The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

      Rachelle's Answer #1

      "My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"

      Rachelle's Answer #2

      "It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"

  13. 13.

    Have you personally used the services of Npower? If so, what was your overall experience?

      The interviewer would like to know if you have had the pleasure of experiencing the products/services of Npower Ltd. first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Npower Ltd. then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Npower Ltd. first hand.

      Rachelle's Answer #1

      "I have been a customer of Npower Ltd. for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Npower Ltd. to my friends and family in the past."

      Rachelle's Answer #2

      "I have not been a direct customer of Npower Ltd.; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Npower Ltd. was great so I will be switching over to you as soon as I am able."

  14. 14.

    Why do you want to work for Npower?

      Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Npower Ltd.. Come prepared with examples of why Npower Ltd. is your top choice. This example could include commenting on individual industry awards and accolades that Npower Ltd. has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

      Rachelle's Answer #1

      "It's important to me that I work for a socially responsible organization. I like that Npower Ltd. has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."

      Rachelle's Answer #2

      "The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."

  15. 15.

    What are your greatest strengths? How will these skills benefit Npower, if hired?

      Reviewing the job description and the company website will give you some direction on which qualities Npower Ltd. values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Npower Ltd. will value most from you.

      Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

      Rachelle's Answer #1

      "I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."

      Rachelle's Answer #2

      "Some great strengths to mention are:

      - Communicative
      - Loyal
      - Collaborative
      - Tech Savvy
      - Flexible in Schedule/Availability
      - Persistent and Determined
      - Eager for Knowledge/New Skills"

  16. 16.

    Why do you want to pursue a career opportunity in the utilities industry?

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  17. 17.

    Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

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  18. 18.

    Have you progressed in your career as you have expected?

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  19. 19.

    Describe your leadership skills.

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  20. 20.

    Would you be willing to work over 40 hours a week?

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  21. 21.

    How do you manage a large workload?

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  22. 22.

    How do you handle stress?

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  23. 23.

    Do you have experience in corrective discipline and terminations?

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  24. 24.

    How can we motivate you on the job?

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  25. 25.

    How do you respond to feedback?

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  26. 26.

    When do you best demonstrate yourself as a leader?

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  27. 27.

    Do you have reliable transportation?

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  28. 28.

    Tell me about yourself.

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  29. 29.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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  30. 30.

    What questions do you have for me?

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