Novant Health has a diverse workforce. When have you worked among a diverse group of people?

"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities. I enjoy learning about different cultures and perspectives, and it has helped me become a more compassionate healthcare provider."

The interviewer wants to see if you are accustomed to working with a diverse team of individuals to determine if you will fit in with the company culture at Novant Health. Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Focus on being honest in your response, even if you have not worked among diverse groups of people. Depending on where you were raised, you may or may not have been exposed to much diversity. The main point is to show the interviewer that you embrace working in a diverse workforce and will be a positive addition to the team if hired.

"I am so glad you pointed out your need for diversity at Novant Health. I greatly value diversity. I grew up in a fairly homogeneous town in rural Idaho. When I graduated high school, it was so important to me to learn about other cultures. I joined the Peace Corps for over two years and traveled to several South American countries to help with different projects. I learned to speak Spanish fluently by immersing myself in my host family and their small community, working with other volunteers from around the world. It was an amazing and rewarding experience, and it taught me so much about working with diverse groups."

Novant Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

"I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you will not be disappointed in my performance. What salary are you offering for this position?"

The interviewer asks if you are willing to earn your way up if they do not want to offer you top compensation. Discuss with the interviewer what you would expect for compensation if offered this position.

Remember that you have two years of experience preceded by years of medical training. Even though you do not have five years of experience, you need to be compensated fairly for your knowledge and education. Focus on negotiating what you think would be fair compensation while showing your willingness to work your way up the ladder.

"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I look forward to proving my worth to Novant Health in hopes of being considered for the median salary for the role."

Why do you think you will be successful in this role with Novant Health?

"I know I will succeed in this role because I have worked in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

Rather than share how you have gone beyond expectations in the past, focus on how your qualities will help you to exceed company expectations. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills to help you do this job well. If you can, match your strengths to the requirements outlined in the job description.

Focus on showing confidence that you will succeed without appearing arrogant. There is a definite difference between confidence and arrogance. Describe how your skills and expertise will allow you to succeed in your role with Novant Health if offered the position.

"I believe my success with Novant Health will come from having all the hard and soft skills you are looking for, whether learned in school or gained through my internship experience. I have a great deal of knowledge in the healthcare industry and stay informed of best practices."

What skill would you most like to improve?

"I know this will come off as cliche, but it's truthful. I want to improve my delegation skills. I know what I want and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since I'm often unaware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

The interviewer asks this question to see that you have identified an area you would like to improve. This is another way of asking the question about your greatest weakness without using the word weak. Tell the interviewer what skill you would like to improve and how you will achieve your goal.

Pick a skill that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan to improve this skill. Perhaps you are watching TED talks to improve in a particular area, reading the latest-and-greatest book on the subject, or taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

"The skill I would most like to improve is my typing skills. I have a typing speed of 50 words per minute, which is average. However, it is not the speed I want to increase. I currently use three fingers to type in a hunt and peck fashion. Even though I type this way quickly, I think it looks more professional to type in the correct manner. I have enrolled in a community college typing course that starts next week. I'm confident my skills will improve after the semester is over."

Rate your problem-solving skills from 1-10. How do you justify your rating?

"I rate my problem-solving skills as an 8 out of 10. I will, on occasion, have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."

The interviewer wants to know how you would rate your problem-solving skills to see if you will be a good fit for the Novant Health team. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

Problem-solving and critical thinking skills are crucial to possess in the healthcare industry. Focus on describing how well you problem-solve and make critical decisions with ease. When you give yourself a rating, be sure to leave a little room for improvement. For example, refrain from giving yourself a 10 out of 10 rating as it will make you look slightly arrogant.

"I would say I get a solid 8.5 on a scale of 10. It seems weird to give myself something a .5, but I think of it as an 85%, which is a solid B. The reason for the grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. I gave myself room for improvement since I'm certainly not perfect. That said, I believe I generally get the best outcome possible when faced with a challenge."

In your opinion, what makes you the best candidate for this position?

"I am the best candidate for the position because I meet and exceed your job qualifications. I have over seven years of experience working as a healthcare professional with diverse groups and cultures. I am empathetic, compassionate, level-headed, and work well under pressure. I have exceptional communication and interpersonal skills, and I look forward to bringing my skills and experience to your wonderful organization."

The interviewer asks this question to hear what qualities you will bring to Novant Health and how you will benefit them if hired. Now is your chance to highlight your best characteristics and experience, showing the interviewer you have all the qualifications they require.

Review the job announcement before your interview and highlight the qualities, experience, and education Novant Health seeks in an employee. Then, focus on using those keywords in your response. When describing how you meet their job requirements, the interviewer will see that you are a highly qualified candidate and place you high on the candidate list.

"In addition to meeting all the requirements for this role, I bring additional skills such as being trilingual in Russian and Spanish and having a dual degree in nursing and psychology. I look forward to adding these skills to your already amazing team."

What type of work environment do you dislike working in?

"I can be productive in most work environments, as long as a positive mentality and teamwork are encouraged. I cannot work in an environment that feels negative or toxic."

The interviewer wants to know that you are flexible in your ability to work in most environments. Be sure to know the type of situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment.

Most people dislike working in environments that do not promote creativity or professional growth or are toxic or hostile. Focus on briefly describing what environment you dislike working in and spend more time talking about the positive types of work environments where you thrive.

"I prefer to focus on the positive, so if it's okay, I would like to share my ideal work environment with you. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

With the ongoing changes in the healthcare industry, how do you keep your knowledge current?

"One of my university professors made some great recommendations recently, including keeping on top of the local changes through our city and state's licensing websites. I have done this and set up a Google alert for related keywords in the healthcare industry. I also attend yearly conferences, subscribe to a monthly nursing newsletter, and talk with colleagues about changes in the industry. Do you have any additional recommendations for me?"

Employers expect employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends. Tell the interviewer about those daily email updates you receive from professional organizations, conferences you attend, and seminars you have taken.Lastly, asking the interviewer what resources they refer to for industry trends is a great idea. That question can start up a great conversation, and you may learn a thing or two.

The interviewer asks this question to determine if you are proactive and dedicated to continuous improvement in your field. Focus on listing several ways you stay up-to-date with changes in your respective field and the healthcare industry in general. If you do not stay current with changes in the industry, it shows that you may be unmotivated to grow professionally.

"I am an avid fan of Google alerts! I will receive an email with the related information whenever there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals, including A and B."

How do you handle conflict in the workplace?

"Luckily, I have had good coworkers and supervisors in the past with minimal conflict. If an issue arises with a colleague, I like to nip it in the bud. I ask them to speak in private, address the issue, and come up with a resolution that makes us both happy."

Everyone will have conflicts with a coworker or supervisor in their career. The interviewer wants to see that you work to resolve the dispute and act calmly and professionally. The interviewer wants to gain insight into your conflict resolution and communication skills to determine if you will fit in with the company culture at Novant Health.

Provide an example where you have handled conflict in the workplace. Briefly describe the conflict and spend more time explaining how you handled the situation and reached a mutually agreeable resolution. Be respectful of the person you had the dispute with, and do not use anyone's name.

"During my internship, I had a fellow student who liked to take credit for work that I had done. We were in a group setting and would work on projects together, but he always took credit for my ideas. I asked to speak with him privately and explained how it upset me when he took credit for my work and ideas. He did not realize he had been doing that and thanked me for bringing it to his attention. He said he would make an effort to acknowledge my work, and we never had an issue again. In fact, we ended up becoming good friends after that. I think most conflicts can be resolved with open and honest communication."

If Novant Health hired you today, what would you accomplish first?

"When we spoke earlier, you mentioned that you urgently sought to improve the level of patient care and compassion at this facility. I want to offer my skills in building patient rapport and help improve the satisfaction of everyone that uses the services of Novant Health. I plan to make a positive impact quickly if you hire me for the position."

The interviewer would like to hear that you have thought about how you can make a positive impact shortly after being hired by Novant Health. Perhaps you want first to meet your team and learn all you can about them and the unit's policies and procedures. Or, the interviewer may have mentioned they have an organizational issue in the department and need help becoming more organized. Whatever your response, make sure it is measurable and that you will not step on anyone's toes if hired.

When you start a new position, it is essential to be clear on how you will make a positive impact after being hired. This question is delicate, and you need to show respect for the onboarding process, then give a moderately ambitious project you could execute. This concept is often called your 'value proposition' in marketing. 'Hire me because I'll do X.' Tell the interviewer your impact goal, should you be the successful candidate. Be sure to refer to the company's immediate needs, such as increasing budgets or improving patient care, for instance.

"If hired today, I would commit to diving into every resource provided to me, speeding up the learning curve typical of a new hire who is also new to their career. I will soak in every learning opportunity that comes my way so that I can be a self-sufficient member of your healthcare team within the first 30 days."

If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

"If I could choose any area of healthcare to expand my knowledge, I would choose cancer care. I am interested in learning more about this area as I have a good friend recently diagnosed with uterine cancer. I feel I could be a better source of knowledge for her if I knew more about this specialty area."

Novant Health offers many specialty services, such as behavioral health, cancer care, orthopedic care, inpatient services, weight loss, and pediatric care to name a few. The interviewer wants to hear what other areas interest you outside of your specialty. Often, companies promote professional development and hiring within, so the interviewer wants to see where else you might be a good fit.

Review Novant Health's website before your interview to see what other specialty services they offer. Then, choose an area that interests you and explain why.

"I have various interests within the healthcare industry, so that is a tough question! If I had to narrow it down, I would choose pediatric care. I have two young children and became more interested in pediatric illnesses and diseases since having them."

Working in this industry can be very stressful at times. How well do you handle stress?

"I have worked in healthcare for three years and feel I handle stress very well. My medical training prepared me for the stressors of this job, and I learned coping mechanisms that allow me to work in stressful situations while remaining calm and professional. I also take time on my days off to relax and do activities that bring me peace, so I am ready for the job stressors when I return to work."

Talk to the interviewer about how you identify and manage stress in the workplace. Stress can often be a regular part of the day-to-day work experience. The interviewer wants to ensure that you have healthy ways to manage stress and that it will not interfere with your work.

Focus on explaining how well you handle stress. You can describe what you do when faced with stressful situations at work and how you take time for yourself on your days off to better prepare you for your next shift.

"I handle stress extremely well. Instead of becoming stressed out when under pressure, I focus on the task at hand and do not let myself become overwhelmed by the stressful situation. I relieve stress on my days off and after work by exercising and listening to music. Both of those activities help to energize me for my next shift and whatever will come my way."

Tell me about yourself.

"A bit about me - I love to travel, read, and conduct research. I spent the past few months traveling the world with Doctors Without Borders. It was the best experience I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to the US last month and have been actively looking for new work since I returned. I am eager to get into the routine of a career again."

The interviewer will often ask this question at the beginning of the interview to understand how to steer the conversation. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything interesting and highlight your ability to be a responsible, reliable, and intelligent individual.

While you can talk a bit about your personal and family life, most interviewers want to hear in a nutshell a little about your past, present, and future. It is best to focus on describing yourself in your professional life rather than your personal. If you do talk about outside activities you enjoy, be sure those skills can be transferred to the workplace. For example, if you enjoy training for and competing in triathlons, it shows the interviewer you are dedicated and determined to stay in shape and achieve your goals.

"I am an avid triathlete and have traveled to seven countries in the last seven years to compete in various races. I am a competitive individual and enjoy keeping fit and setting out and achieving my goals. New to my career in healthcare, my biggest goal is to take as many work-related courses as possible and gain experience. I am eager to get a great start on my career with Novant Health."

Novant Health supports a healthy work/life balance for all employees. How do you balance life and work?

"I find that it's pretty simple to balance life and work with the right company. It doesn't feel like a chore when I enjoy what I do. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

As a healthcare professional, keeping a healthy work/life balance is essential to prevent burnout, illness, and injury. Talk to the interviewer about how you can maintain that appropriate balance for yourself. The interviewer wants to hear that you recognize the need for that healthy balance and take action to do it.

Describe how you take time for yourself on your days off. Explain what you do to maintain a healthy balance between your professional and personal life and how what you do rejuvenates you for your next shift.

"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more quality time with my friends and family. I indulge in the things that make me happy on my days off, like being in nature, reading novels, and practicing yoga. I can give even more energy at work by consistently rejuvenating in this way."

Do you consider yourself a team player?

"Yes, I consider myself a team player. I have worked on a team since high school, when I became involved in sports. That experience gave me valuable tools that have carried over into the workforce. I enjoy working with my trauma team and combining our knowledge and experience to provide the best care possible for our patients. I feel I am a strong team player and valuable addition to any team."

The interviewer asks this question to see if you will work well on a team if hired. It is essential in the healthcare industry to work well with others in a multidisciplinary approach. Healthcare professionals collaborate with other professionals to offer their patients the best treatment and care. Describe to the interviewer how you are a team player.

Focus on giving an example of how you have worked well as a team player in the workplace. If you are new to the industry, provide an example where you have been a team player at a previous job, a sports team or club, or while in school.

"Yes, I am a team player and enjoy working in healthcare with a team-based approach. I believe every team member provides valuable knowledge and expertise. What I enjoy about working on a team is how we can work toward and achieve common goals while providing excellent care to our patients."

Working in the healthcare industry requires a strong amount of compassion. Would you call yourself a compassionate person?

"Being a healthcare professional, I understand compassion is one of the top qualities I must bring to the workplace. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients and their families' needs, and always empathetic."

To succeed in the healthcare industry, you should have a substantial level of compassion for your patients. Talk to the interviewer about the compassionate and empathetic qualities you possess. Some ways to describe yourself could be: - Understanding - Warm-hearted - Empathetic - Responsive - Charitable - Tender-hearted

Most healthcare professionals are compassionate and empathetic people, and the interviewer wants to ensure you fall into that category. Assure the interviewer that you are a compassionate person and that you look forward to bringing your compassionate care to Novant Health.

"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending university, I spent a lot of time volunteering at a local hospice for the added experience and to give back to others. I look forward to continuing this level of compassionate care with your organization."

How would your friends describe your personality?

"I believe my friends would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

The interviewer asks this question to see what three words your friends would use to describe you to see what qualities you will bring to Novant Health if hired. It is usually tricky to know exactly how your friends would describe you, so how you answer is typically how you perceive yourself as a friend.

You may know exactly what three words your friends would use to describe you because you may have had a conversation with them about it, or they may have written you a letter or text describing what a great friend you are. Try to choose three words that would transfer to the workplace: dependable, honest, outgoing, friendly, and compassionate.

"I think my friends would describe me as honest, dependable, and empathetic. My friends know they can count on me to be honest and tell the truth and do what I say I will do. We have been through a lot together, and I know they understand I am an empathetic person who can put myself in others' shoes."

When have you shown a willingness to learn a new method or new approach to solving a problem?

"When our facility came under new management last year, many new methods and policies came into place. I learned some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but spend more time highlighting the resolution rather than the problem.

While change can be difficult for some people, it is essential to embrace change or be willing to try a new method or approach as a healthcare professional. Technology changes rapidly in the healthcare industry, and companies want to hire individuals who will be flexible and willing to try new advancements in the field.

"They say people in healthcare are 'lifelong learners.' I agree with that saying, as I have had to embrace many changes over the years as a healthcare professional and learn new ways of doing things. For example, I was used to writing in my patient's charts for twelve years. Then, electronic medical records were introduced, and I had to learn a new system. I am always willing to learn new methods or approaches to solving problems as they are usually better than the previous method."

Novant Health is looking for individuals with strong problem-solving and critical thinking skills. Can you give me an example where you have used these skills in the workplace?

"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, which completely solved our scheduling problem."

Problem-solving and critical thinking are essential skills to possess in the healthcare industry. Display to the interviewer that you are capable of problem-solving and thinking critically within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Healthcare professionals use these skills daily, in some form or another. Think of an example where you discovered a patient's health was worsening because they were given the wrong IV drip dosage or where you implemented a new scheduling program to decrease patients' wait times. When you show you have these skills and have utilized them in the workplace, the interviewer will place you high on the candidate list.

"Recently, I had a patient recovering from anesthesia and should have been waking up. Instead, her vital signs were diminishing, and she was unresponsive. I looked at her IV and discovered she was still receiving anesthesia meds, even though she should have been taken off them after surgery. I quickly stopped the drip, changed out her IV with a bag of Normal Saline, and started giving her a fluid bolus. I called the doctor and anesthesiologist, who quickly came to the patient's room. They gave her some medication to reverse the effects of the narcotics, and her condition improved immensely."

At Novant Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

"In 3-5 years, I would like to see my career with Novant Health include a path towards a leadership role. I am keen on paving a long-term career in this field and would love the opportunity to do that here."

Every hiring manager would like to know that their investment in time and training will pay off. Assure the interviewer that you see this position as a long-term fit. Describe how this role with Novant Health fits into your 3-5 year plans.

Interviewers like to hear the specific details of your 3-5 year journey. If you are new to the industry, your long-term plans might be to gain experience and learn all you can. If you have been in healthcare for a while, you may have aspirations to return to school and receive a higher degree for promotional opportunities. Whatever your 3-5 year goals are, be sure to mention they are with Novant Health to be considered for the position.

"One of the attractive points of working for Novant Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic and earn certifications that would help the unit advance. I also want to get involved in some of the local volunteer organizations. I speak Spanish and Chinese and have an interest in urban outreach. It would be nice to do something formal in that context, such as health education and community awareness."

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of administrative duties?

"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. I have used various software and programs such as ABC and XYZ for medical ordering and inventory. If Novant Health uses a different system, I am sure I will pick it up quickly."

The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you can foresee needs and take the appropriate action, showing your attention to detail. Highlight your ability to be responsible when it comes to related administrative tasks.

If you have been involved with administrative tasks, describe your background. If you have not assisted with administrative needs, focus on explaining how you are conscientious with close attention to detail and will be able to do these duties with ease once you are trained.

"I performed a few administrative duties during my internship. I helped maintain supplies in the general surgery ward for five weeks. I was great at working behind the scenes, resulting in efficiency for others. I am sure I will quickly pick up other administrative duties once taught."

It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

"My chosen career was helping people at exactly the point they were least capable of helping themselves. So, I do not expect thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it elsewhere instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives."

The interviewer would like to know how they could continue to motivate you, even on the most challenging days. Perhaps you do not need recognition and are genuinely motivated by helping others, or you stay motivated by working with an incredible healthcare team. Talk to the interviewer about how you have stayed motivated and inspired to keep moving forward even when you do not feel that your work is appreciated.

Describe what Novant Health can do to keep you motivated and engaged, as the interviewer wants to sincerely know. If you do not need outside motivation and encouragement, explain where you get the strength and inspiration to keep moving forward on challenging days.

"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

Why did you pursue a career in the healthcare industry?

"I chose to pursue a career in nursing because my mom and aunt are both nurses. I love caring for others and helping make them comfortable when going through a difficult time in their lives. I grew up hearing the stories of the patients my mom and aunt had helped and even those they could not. Still, I could tell they truly enjoyed their jobs, and I think it's in my blood. I cannot imagine choosing another career path."

The interviewer would like to know what inspired you to pursue a career in healthcare to learn more about your personality and what drives you. Perhaps you have family members in the healthcare profession, or a guidance counselor or professor suggested this profession. Give your personal reasons for pursuing your career.

Focus on giving your personal reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivates and inspires you to determine if you will be a good fit for Novant Health.

"I knew I wanted a career working in this industry but was not sure in what capacity. I chose to pursue a career as a Clinical Trial Coordinator after researching the different roles of the clinical trials team. The Clinical Trial Coordinator position utilizes my hard and soft skills and seemed the best fit for me. I love that I am involved with the patients and that my work ensures the safety of the participants and the integrity of the data collected."

Healthcare companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

"I am a highly detailed person, and I thrive on having a high level of organization in my day. If I am offered a position with Novant Health, you will never find me to be disorganized! This organization includes my scheduling, paperwork, and more. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well. I have a letter of recommendation from my previous supervisor highlighting these skills if you would like a copy for your file."

The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your daily activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Focus your answer on providing the methods you use to stay organized while assuring the interviewer that you are highly detailed and accurate in your reporting. If you have a letter of recommendation highlighting these skills, it is best to have a copy for the interviewer's candidate file.

"I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their information in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."

Novant Health has a strict pre-employment policy that requires all candidates to undergo drug testing and a full criminal background check. Is there anything you would like to disclose at this time?

"No, there is nothing I would like to disclose. I have a clean criminal record and am happy to comply with any background check you require of me. Also, I have never used drugs, so my test will come back negative."

Working in the healthcare industry means you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. You must disclose if you have a criminal record or believe you will not pass the drug test. Assure the interviewer that you are able and willing to pass a complete background check and drug test and have nothing to inform them about.

If you have something in your background or will fail the drug test, describe what will be found. If you have nothing to disclose, make your answer brief while assuring the interviewer you have no criminal background and do not use drugs. Then, the interviewer can decide if they want to continue with the interview based on your response.

"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have and can assure you my drug test will be clean as I stopped using marijuana and do not use any other drugs."

What is your patient care philosophy?

"Every day at work, I remind myself that everyone I come across has their struggles. I make sure to get to know my patients whenever possible, as every person we care for has a story. Everyone is entitled to compassionate care and to be treated with respect, empathy, and patience."

The interviewer wants to hear that your philosophy aligns with the values of Novant Health. It's always a great idea to research the company before your interview. You want to know their patient care philosophy so that your answer can reflect what is important to them.

Novant Health's vision is to deliver the most remarkable patient experience in every dimension, every time. The first value listed on the Novant Health website is to treat their customers, families, staff, and other healthcare providers as family members with kindness, patience, empathy, and respect. Using their vision and values incorporated into your response will show the interviewer you treat others like they do.

"My patient care philosophy is similar to Novant Health's vision and values. I believe everyone should be treated with respect, compassion, and patience. Some people require more care than others, but everyone should be treated equally."

At Novant Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

"I have earned compliments on my relationship-building skills from past coworkers and supervisors. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, if hired, I would be a great ambassador of positive relationships for Novant Health."

Assure the interviewer that you would treat everyone at Novant Health with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired. Some ways to build strong relationships in the workplace: - Have strong follow-up habits - Offer sincere conversation - Get to know people on a personal level - Be trustworthy - Avoid gossip - Offer mutual respect - Be mindful of your actions - Compliment others - Be positive - Be a strong listener

Novant Health takes pride in the relationships they have fostered and wants to hire others who will continue to be a positive image for the organization. Describe your relationship-building skills and how you will benefit the company if hired.

"I am happy to hear that Novant Health values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. I have had success in college and my internships by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."

Tell me about your healthcare-related education and training that makes you qualified for this position.

"I have a nursing degree and additional on-the-job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with Sutter General Hospital. I am current on all required CPR, AED, ACLS, and PALS certifications. All of my education and training have helped prepare me for success in this role with Novant Health."

Walk the interviewer through your formal post-secondary healthcare education and any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position.

Review the job description before your interview to refresh your memory of the minimum requirements. Then, highlight how you have the education and training that qualifies you for the position.

"I did my chemistry and medical school undergraduate at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I have had some amazing mentors, and I found that I could perform with some different teaching styles. I'm happy to be moving on to more responsibility as a resident. After reviewing the job description, I feel I am more than qualified for this position."

In the healthcare industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

"Everyone is emotional to a certain degree, and I consider myself kind-hearted and open. A healthcare career can sometimes be emotional; however, I choose to focus on the positives. For instance, if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way."

The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Remember that almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as: - Expressive - Communicative - Open - Unreserved

While it is okay to be an emotional person, which shows you have compassion and empathy, you want to assure the interviewer that you do not let your feelings interfere with your work. Describe how you keep your emotions in check on the most challenging days, showing you can remain calm and professional.

"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a terminal diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go, but I have never let my feelings interfere with my work. I cope with these emotions by telling myself that it's not my story; it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to carry those emotions."

At Novant Health, we seek to hire team members who are looking for a long-term career with our organization. Do you have long-term career goals with Novant Health?

"I dedicated my entire career to the healthcare field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with Novant Health is because I can see a long-term fit here. I plan to work in the healthcare industry for my entire career and look forward to doing so with your company."

The hiring manager would like to know that this position fits into your long-term plans and that, if hired, you would stay with Novant Health as long as possible. Be honest with the interviewer while describing your future with Novant Health.

Novant Health invests a lot of time and money into hiring and training employees. The interviewer wants to ensure their investment will pay off if they hire you for the position. Focus on describing your career plans with Novant Health.

"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. Now, I am looking for long-term stability with a company that encourages professional growth. I see that Novant Health offers wonderful opportunities for advancement, and I look forward to spending the rest of my career with your organization."

Novant Health Interview Questions

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1. Novant Health has a diverse workforce. When have you worked among a diverse group of people?
2. Novant Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
3. Why do you think you will be successful in this role with Novant Health?
4. What skill would you most like to improve?
5. Rate your problem-solving skills from 1-10. How do you justify your rating?
6. In your opinion, what makes you the best candidate for this position?
7. What type of work environment do you dislike working in?
8. With the ongoing changes in the healthcare industry, how do you keep your knowledge current?
9. How do you handle conflict in the workplace?
10. If Novant Health hired you today, what would you accomplish first?
11. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
12. Working in this industry can be very stressful at times. How well do you handle stress?
13. Tell me about yourself.
14. Novant Health supports a healthy work/life balance for all employees. How do you balance life and work?
15. Do you consider yourself a team player?
16. Working in the healthcare industry requires a strong amount of compassion. Would you call yourself a compassionate person?
17. How would your friends describe your personality?
18. When have you shown a willingness to learn a new method or new approach to solving a problem?
19. Novant Health is looking for individuals with strong problem-solving and critical thinking skills. Can you give me an example where you have used these skills in the workplace?
20. At Novant Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
21. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of administrative duties?
22. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
23. Why did you pursue a career in the healthcare industry?
24. Healthcare companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
25. Novant Health has a strict pre-employment policy that requires all candidates to undergo drug testing and a full criminal background check. Is there anything you would like to disclose at this time?
26. What is your patient care philosophy?
27. At Novant Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
28. Tell me about your healthcare-related education and training that makes you qualified for this position.
29. In the healthcare industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
30. At Novant Health, we seek to hire team members who are looking for a long-term career with our organization. Do you have long-term career goals with Novant Health?

Novant Health Interview Questions

1. Novant Health has a diverse workforce. When have you worked among a diverse group of people?

2. Novant Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

3. Why do you think you will be successful in this role with Novant Health?

4. What skill would you most like to improve?

5. Rate your problem-solving skills from 1-10. How do you justify your rating?

6. In your opinion, what makes you the best candidate for this position?

7. What type of work environment do you dislike working in?

8. With the ongoing changes in the healthcare industry, how do you keep your knowledge current?

9. How do you handle conflict in the workplace?

10. If Novant Health hired you today, what would you accomplish first?

11. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

12. Working in this industry can be very stressful at times. How well do you handle stress?

13. Tell me about yourself.

14. Novant Health supports a healthy work/life balance for all employees. How do you balance life and work?

15. Do you consider yourself a team player?

16. Working in the healthcare industry requires a strong amount of compassion. Would you call yourself a compassionate person?

17. How would your friends describe your personality?

18. When have you shown a willingness to learn a new method or new approach to solving a problem?

19. Novant Health is looking for individuals with strong problem-solving and critical thinking skills. Can you give me an example where you have used these skills in the workplace?

20. At Novant Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

21. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of administrative duties?

22. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

23. Why did you pursue a career in the healthcare industry?

24. Healthcare companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

25. Novant Health has a strict pre-employment policy that requires all candidates to undergo drug testing and a full criminal background check. Is there anything you would like to disclose at this time?

26. What is your patient care philosophy?

27. At Novant Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

28. Tell me about your healthcare-related education and training that makes you qualified for this position.

29. In the healthcare industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

30. At Novant Health, we seek to hire team members who are looking for a long-term career with our organization. Do you have long-term career goals with Novant Health?