On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
Northbridge Financial Corporation Interview Questions
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
"I will rate myself an 8 because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."
What leadership qualities do you possess?
The interviewer would like to know that you are able to be a great leader, even if your job title does not include formal leadership responsibilities. Talk about a time when you acted as a leader, whether asked or not.
For example, you may state, "I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
"Some great qualities of a leader are:
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future"
How do you respond to feedback?
Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is important.
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve so the more specific my supervisor can be, the more helpful it is."
"I love receiving feedback from my employer because the feedback allows me to better understand where I need to improve."
How do you feel globalization has affected the Insurance industry?
Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.
"I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."
"I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."
At Northbridge Financial Corporation we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with Northbridge Financial Corporation that you plan to stay long term.
"As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within Northbridge Financial Corporation as I prove my strengths and abilities."
"In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
Tell me about your post-secondary experience and how it prepared you for a career with Northbridge Financial Corporation?
The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.
Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.
"Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Northbridge Financial Corporation. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Northbridge Financial Corporation."
"Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Northbridge Financial Corporation. These courses include business administration, portfolio management, and organizational behavior."
Have you ever worked in a cross-functional environment?
If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.
Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
"I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
What do you know about the culture at Northbridge Financial Corporation?
Before you interview with Northbridge Financial Corporation it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.
"I have researched Northbridge Financial Corporation a great deal and have found that your company maintains a strong focus on a family based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."
"Your company has a really impressive industry reputation and I would be thrilled to learn from your leadership team. From my research I find that you are very involved in the community and put a lot of efforts into developing your employees."
When have you shown great integrity at work?
Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."
"I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."
Do you think honesty is always the best policy?
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.
"Sometimes full disclosure can damage someone's self esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
"I do feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful."
What causes you to feel dissatisfied on the job?
Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.
"I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."
How would you describe your relationship with your customers or clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
What type of work environment allows you to be the most productive?
Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.
"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "
"I work well in a high pressure, demanding environment that requires you to work smart and make your mark."
Within Northbridge Financial Corporation many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
While it may not be required for all positions, some roles within Northbridge Financial Corporation may require a higher post-secondary education. Talk to the interviewer about your willingness to expand on your post-secondary education.
"I currently have a Bachelors Degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Masters Degree is required to reach particular levels with Northbridge Financial Corporation then I am happy to do so."
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full time studies; however, if there is a course you recommend, I would be happy to attend."
In your most recent position, what was the size of your client portfolio? Was that manageable for you?
If you are interviewing for an account manager or sales related role with Northbridge Financial Corporation, have you inquired into the size of portfolio that you are expected to manage?
Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.
"With my current company I have a portfolio of $55M which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Northbridge Financial Corporation?"
"My most recent portfolio was smaller than I would have liked which is why I am seeking a new opportunity. My preference would be to have an active portfolio in the $25-30 million range."
Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
Have you obtained any Insurance related certifications or licenses?
Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
Since beginning your career in Insurance, what do you feel has been the most significant industry change?
Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?
How do you like to be recognized for your accomplishments?
When have you had to think quickly in response to sudden change?
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
What are your salary expectations?
Do you feel performance should be rewarded over experience?
How often do you take work home with you?