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Top 20 Nordstrom Interview Questions

Question 1 of 20
How will Nordstrom benefit from hiring you?
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Question 2 of 20
What do you believe makes a great company to work for?
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Think about the best company you have ever worked for. What made this company great? List 1-2 things that you think make a company great. Some common answers might include: having excellent people to work with, giving back to the community, understanding that it is not all about the money, focusing on improving people's lives, or having outstanding leadership.
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Question 3 of 20
How often do you shop at Nordstrom or visit Nordstrom?
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Be candid with the interviewer, and share how often you visit a Nordstrom store. You might mention that you like to do 2 big stock-up shopping trips a year. You might share that you shop at Nordstrom monthly because you just can't pass it up when you are already at the mall. Or, you might share that you love visiting Nordstrom for holidays and events such as Mother's Day, Father's Day, Graduations, Weddings, Baby Showers, and Christmas because it is a great place to get gifts!
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Question 4 of 20
What aspect of fashion do you enjoy the most?
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Question 5 of 20
How many hours do you expect a week?
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Question 6 of 20
Which department would you most like to work at?
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Question 7 of 20
Why do you want a career in fashion?
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Question 8 of 20
Who are your favorite designers?
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Question 9 of 20
Where do you see yourself at Nordstrom in three years?
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Question 10 of 20
Why do you want a job at Nordstrom?
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Question 11 of 20
Are you a reliable person? Explain.
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Question 12 of 20
What was one of your biggest setbacks, and how did you overcome it?
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Question 13 of 20
Do you enjoy talking to people about fashion?
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Question 14 of 20
In what areas does your fashion knowledge need to be improved upon?
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Question 15 of 20
What do you know about Nordstrom?
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Question 16 of 20
How long do you foresee yourself working at Nordstrom?
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Question 17 of 20
Tell me about a time that you went above and beyond for a customer?
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Question 18 of 20
What skill do you have that will qualify you for the position?
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Question 19 of 20
If I asked you to pick out an outfit in the store right now, what would you pick?
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Question 20 of 20
What skills or knowledge do you possess that will make you a great sales associate at Nordstrom?
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User-Submitted Interview Answers

Question 1 of 20
How will Nordstrom benefit from hiring you?
User-Submitted Answers
1.
Nordstrom will have gain an entusiastic employee that absoutely loves what she does. From being a life long customer I know what is expected of me as a member of the Nordstom family and how vitally important it is to make the customers feel like they are THE most important person in the store.
2.
Apart from me loving fashion and helping the customers. I am also very reliable, multitask, teamplayers.
3.
I am a little ocd I am very organied so I would always have my area clean and perfect.
4.
What is customer service?
5.
I have 12 years of awesome customer service and sales and I work hard for a company known for the best customer service to the clients.
6.
Nordstrom will benefit from me because with me I will bring my skills as a leader and my constant drive while on the floor to not only cater to customers but, also to make and/or exceed my daily and monthly goals.
7.
By hiring me, Nordstrom will succeed in continuing to offer ideal customer service - I am a very positive, happy, and outgoing person. I love to talk to people, and offer my fashion expertise. I like to communicate with people, and I am always eager to learn from professionals. I am self motivated, and I liek to take initiative, but I am also not afraid to ask for help when I need it. As a nordstrom employee, I would be committing to enhancing a brand I love, and offering the same outstanding customer service that I recieve as a Nordstrom customer.
8.
I would provide excellent customer service and beat my sales goals.
9.
I have excellent customer service skills.
10.
I will make significant contributions under the Nordstrom business philosophy with outstanding customer support satisfaction and sales performance.
11.
I am an extremely enthusiastic learner and hard worker. I am passionate about fashion and love working with people.
12.
Nordstrom will benefit by having an amazing employee, sales will go up, customer satisfaction will go and overall store will increase.
13.
Nordstrom can count on an employee with exception customer service skills, outstanding sales skills and vast product knowledge as well a very clear understanding of how the company operates.
14.
By gaining someone who is completely dedicated and interested in their company.
15.
Since I want a job in the fashion industry, hiring me will give me a better chance with staying with the company for years to come.
Question 2 of 20
What do you believe makes a great company to work for?
User-Submitted Answers
1.
I believe a company who cares about the customer more than anything else and a company who cares about their internal workers so that they can move up within the industry.
2.
A company who strives to hire employees who represent them well.
3.
Having respect for each other is really important. It is also great to help other employees out and not just think about yourself.
4.
I admire when any company has good values and practice corporate responsibility. Treating your customers as well as your employees is extremely important.
5.
A company that works with the customer, and the employees. A place where everyone is treated with respect.
6.
I think the employees are the most important part of a company, because they directly represent.
7.
Appreciation for employees, fun yet professional atmosphere, organization, high yet reachable standards for exployees,
8.
A company that cares for their partners as well as customers.
9.
A happy, friendly, professtional team environment.
10.
Have people believing in the same thing striving for the same goal of excellence.
11.
A company that has a goal and a purpose, that cares for the ones keeping them in business and that has the best staff representing who they are.
12.
A great company is constantly evolving, and helps their associates evolve with them.
13.
Friendly and nice people people work with and good benefit.
14.
I think that if you have great customer service and are willing to do everything for you customers then the people behind that must be amazing.
15.
A company that takes care of its clients as well as its employees. That has great values and standards in terms of service and quality and a strong drive to uphold those standards.
Question 3 of 20
How often do you shop at Nordstrom or visit Nordstrom?
User-Submitted Answers
1.
I actually have never been to Nordstrom, I know that may sound bad. But I think it could be a good thing because I think it will cause to become very loyal to the company. I've heard many good things of nordstrom and would love to join.
2.
Every time I need a certain clothing item, Nordstroms is the first store I check out.
3.
On a regular basis a few times a month.
4.
I go there when I want a good brand name.
5.
Whenever I want to look and feel good for the clothes they have.
6.
I shop at nordstrom a few times a month and I check the website every few days for new products.
7.
I shop at Nordstrom very frequently.
8.
A few times a year in stores, based on not living in locations near them. However I shop online Nordstrom regularly.
9.
I shop at Nordstrom once or twice a month. I love the store atmosphere and the selection and quality of the merchandise.
10.
I visit Nordstrom maybe once a month. Or longer depending on what I am going into the store for.
11.
Every time I visit a retail shopping plaza, several times a month.
12.
I visit Nordstrom every couple of months. They recently built a Nordstrom Rack in Eugene and I have been there three or four times since January. When I come home to Portland I usually visit Nordstrom to check out what is new!
13.
I visit Nordstrom online quite often and whenever I can I visit in store, as well as Nordstrom Rack.
14.
Anytime I am going to a party, or need any makeup, perfume, clothing, Nordstrom is the first store I always go to.
15.
I shop at or visit Nordstrom at least twice a month. Nordstrom really helps me to find out about some up and coming trends.
Question 4 of 20
What aspect of fashion do you enjoy the most?
User-Submitted Answers
1.
Some thing new and different that expresses your personality.
2.
Why do you what to work for us.
3.
I enjoy the development side of fashion.
4.
I enjoy the creativity most, I love how it allows people to express themseleves through what they wear and allows every person to be their own unique individual.
5.
The creativity, trendy and the sense of being unique.. Is what l like abt fashion.
6.
The creative aspect, you could be a different person everyday, given a great selection of garments, or even a few signature pieces.
7.
I really enjoy the mixing and matching part of fashion! Being able to buy pieces of clothing and reusing them in different ways is always fun!
8.
Fashion is ever changing. Keeping up with what is hot at that time is half the fun of shopping.
9.
Th clothes themselves and the artwork that they are!
10.
Love how fast it changes.
11.
Creativity in personal style; dignified; free and liberating.
12.
The creativity and being able to express your personality and indivduality.
13.
Fashion is about changing and progressing with the times. I love that with fashion every woman becomes a chameleon.
14.
I always enjoy seeing different fashion trends from the past come back to life in new and redesigned clothing, shoes, or accessories.
15.
Helping each customer find an outfit that helps them look and feel their best.
Question 5 of 20
How many hours do you expect a week?
User-Submitted Answers
1.
As many as possible.
2.
20-40 hours per week.
3.
How ever many available hours there are that I can work, my schedule is very flexible.
4.
I am willing to work as many as I can get.
5.
30 - 40 hours per week.
6.
As much hours as you are needed.
7.
I would like to work up to 30 hours per week.
8.
I expect to work the full 40 hours per week.
9.
I expect to work up to 40 hours a week and can work longer hours during weekends or special events and holidays.
10.
I would roughly like to work about 30 plus hours if I could.
11.
I would like to work as many hours a week as avaliable.
12.
I want to work 40 hours or more but I understand I need to work less.
13.
Since I have another job I would like 15-20 hours.
14.
I am flexible and willing to learn the ropes, so I am open to this question.
15.
20-30 would be preferred. I would like to work full time eventually.
Question 6 of 20
Which department would you most like to work at?
User-Submitted Answers
1.
Intern for Retail sales.
2.
Customer service representative.
3.
BP Juniors department.
4.
The department I would most likely to work at would be in restaurant work.
5.
I am very flexible. I can work with any department.
6.
I would most like to be your Specialty Coffee Shop Manager.
7.
Which ever department needs my help.
8.
I am flexible to work in any department but I would like to work in Sales.
9.
I would love to work in BP, shoes or the mens department.
10.
I am most interested in working in sales for now to really get the feel of what it means to work on the floor, but would eventually like to explore planning.
11.
I would most like to work in the Shoes department because I absolutely love shoes and I know that Nordstrom originated as a shoe store.
12.
I would like to work at the service desk since I feel that would just be the department I have the best knowledge and where you can actually communicate with the customers instead just being another cashier at the store.
13.
I strongly believe that I would excel in cosmetics along with any department. My faith in the company and the quality of every brand and product Nordstrom carries allows me to be able to show the customer my personal faith in what they are purchasing. Without voicing that I am a believer in the product, I am able to convey that with confidence and guidance.
14.
I would like to work on the retail floor because I enjoying interacting with customers.
15.
I would like to work in the collectors department.
Question 7 of 20
Why do you want a career in fashion?
User-Submitted Answers
1.
Fashion to me is an art form that a person can wear. I love helping people put outfits together, and watching their reaction of how much it up's their mood. Fashion has it's own language, and is something that can be translated between different countries around the world, almost like music. Fashion is creative, challenging and interesting.
2.
Because so many people need help with how to dress, and first impressions are lasting impressions.
3.
I feel like I would exceed in it and I have the personality to.
4.
I love waking up and the morning and knowing I have the ablity to look and feel good just by putting on something amazing.
5.
Be better educate myself and others.
6.
I want a career in fashion because its a good industry and its constantly changing, it will always keep me wanting more.
7.
I love fashion, love helping and talking to customers.
8.
I love fashion, and helping people looks and feel good about themselves.
9.
I love talking to customers and enjoy sales and fashion.
10.
How flexible is your schedule?
11.
I'm passionate about it and I enjoy helping people find what they need.
12.
I would like a career in fashion because it is something that I love and to be able to have a career in a field you love is the ultimate dream come true.
13.
Because it' represents me I love fashion and I keep up with the latest trends.
14.
The fashion industry is something I have always enjoyed looking at. I believe a career in fashion will help me develop fashion skills that will help me in the future by going up the corporate fashion latter.
15.
I love fashion. Its easy for me to relate to customers that are looking for the latest look. I would be happy helping customers in the fashion industry.
Question 8 of 20
Who are your favorite designers?
User-Submitted Answers
1.
Versace and Dolce & Gabbana.
2.
Isaac Mizrahi, Oscar de la Renta, Bonneta Ventega.
3.
I'm not specifically a designer girl, I am more of a on sale/bargain shopper, probably because my mom was always that way. That doesn't mean I don't admire designers. I admire plenty of designers especially coach, burberry, and micheal korrs.
4.
Michael Kors and Balenciaga.
5.
Coach marc jacobs and chloe.
6.
YSL Nordstroms Brand BCBG Tahari.
7.
Steve Madden! The man is a complete genius.
8.
Chanel, Lily Bloom, Marchesa, Threads for Thought.
9.
Calvin kelin, donna karen,
10.
Burberry, Ralph Lauren, and manolo blahnik are my favorites because these designers are the epitome of classic and timeless.
11.
Gucci, Oscar de la Renta, Carolina Herrera.
12.
Ralph Lauren, Michael Korres, Burberry.
13.
Some of my favorite designers are christian louboutin and valentino. I just love shoes!
14.
My favorite designers are Michael Kors, Tory Burch, Prada, Free People, BCBG,
15.
My favorite designers are Steward Weitzman, Jessica Simpson, and Jimmy Choo.
Question 9 of 20
Where do you see yourself at Nordstrom in three years?
User-Submitted Answers
1.
I'd like to see myself as possibly a buyer or buyer assistant.
2.
I see myself becoming an expert in sales and hopefully gaining a lot of expirience from my job as far as communicating well with custormers and being able to sell products easily..
3.
In a higher postion. I want to move up in the company.
4.
I see myself as the Assistant Manager, work my way from the bottom to the top.
5.
I see myself out of school and at that point working a successful interior designer.
6.
I really hope to be still employed with Nordstrom and working in either the BP department or women's shoes as a floor manager or just a normal sales associate.
7.
I would like to be a manager of a department.
8.
Working full time with more responsible position.
9.
Working in the corporate office.
10.
I would ideally like to be involved in management. I am studying business so I have an interest in that field. But right now I'm just going to work as hard as I can with the job given to me and try to prove I am worthy of doing being a committed and hard working associate of Nordstrom.
11.
I see myself promoting the brand from a marketing standpoint or communications (ad/pr) - that is my major and very parallel with my career goals.
12.
Yes. I see myself in a management position.
13.
In three years I would see myself in more of the business sides of things because I will be three years out of college with an economics degree that will help me more forward in the company.
14.
I see myself having learned a lot and moving upwards within my department, or possibly exploring other departments.
15.
Possible a high end supervisor or even department manager if possible.
Question 10 of 20
Why do you want a job at Nordstrom?
User-Submitted Answers
1.
Nordstrom is a nations fashion speciality retailer.. It has an excellent reputation for great products&excellent customer service..
2.
The Company has a great image and a strong foundation. I am looking for stability, I Would just want to be apart of that.
3.
I have firsthand been around how customer service and communication servicing is so important and I really love how Nordstroms keeps that as a priority.
4.
Nordstrom is number one in my option when it comes to costumer service. Why wouldn't I want to work for the best?
5.
Nordstrom has an excellent reputation for the quality of its product as well as its customer service. I want to be a part of a company with that sort of reputation.
6.
I love to talk to customer and help them look and feel good about themselves.
7.
I want to be a part of the nordstrom family because nordstrom as a company puts extra emphasis on customer service. Whenever I shopped at nordstrom in the past I've never felt like I had to buy anything I did not want or need. I want to offer the same great service I have received to customers.
8.
I want a job at nordstrom because nordstrom is a company that cares and caters to their customers. I never feel pressured to buy anything I do not want or need whenever I shop at nordstrom. Shopping at nordstrom is always a comfortable experience for me and I hope to provide that for other customers.
9.
I want a job at nordstrom because I love that the company caters to its customers. Whenever I shop at nordstrom I never feel pressured to buy anything that I don't want or need. I also feel that there are many opportunities at nordstrom that I would like to take advantage of.
10.
I want to work at nordstrom because my values align with the company, I strive on customer service and recognition, this is something that I've known your company to exceed at and i'd like to add value to your company moving forward.
11.
I appreciate their people-oriented approach to human resources and company values.
12.
Not only am I an avid Nordstrom shopper, I admire the way the company brands itself around providing phenomenal customer service. I admire the company culture and see it is the perfect place to enhance my career goals and dreams. I have a passion for working in the fashion industry, and for me working at Nordstrom would not be so much a job, but rather a 24-7 commitment to enhancing a brand that I love and value.
13.
I would thrive in a customer service environment. Nordstroms has an excellent reputation for customer service and treating employees well.
14.
I want this job at Nordstrom because I believe that I can bring great compassion to my work and become a great sales person. I also want this job because my dream is to eventually become a buyer and I want to start to learn about the company from the inside.
15.
I am confident that I can make an impact and bring benefit to the company.
Question 11 of 20
Are you a reliable person? Explain.
User-Submitted Answers
1.
Absolutely. It is probably one of my best strengths.
2.
Yes, I am reliable because I am punctural and always willing to help.
3.
Yes, I am reliable because I am punctural and always willing to help.
4.
Yes, I am reliable because I am punctural and always willing to help.
5.
Extremely. I keep my promises, arrive early, and follow through on assignments until completion.
6.
I am a reliable person. Whenever any asks me for something I always put their priorities ahead of mine. I find it important that you show others how you want to be treated in return.
7.
Very reliable, if you say somethig is due or there is a deadline I will meet it. I am very reliable in doing what needs to be done and meeting what is required of me.
8.
Yes. I work especially hard when I know that others are counting on my work.
9.
Yes. I take initiative and always do what it right and ethical, despite what others might tell me.
10.
Absolutely. I can promise there is no person that could be relied on more. I take initiative, apply myself to everything I do and put the needs of others before myself on a constant basis.
11.
I am. I always keep my word and work the hardest I can to fulfill my responsibilities.
12.
Yes. I go to work and school on time and everyday.
13.
Yes. I always on time and perfect attendance.
14.
I am a reliable person. Whenever my friends or family members need anything I usually go assist them unless I am truly busy.
15.
I would definitely consider myself a reliable person. If someone asks me to do something, by a certain time, I make sure that I get it done with time to spare, to allow for any mistakes or interferences. I am reliable in regards to my work ethic, as well as with my friends and family. If I make a promise to someone, there is no breaking it.
Question 12 of 20
What was one of your biggest setbacks, and how did you overcome it?
User-Submitted Answers
1.
My lack of experiences in computer and overcome it by taking online courses.
2.
My lack of experience, but I keep up with my skills in computer and take online course.
3.
I don't look at things as setbacks. Maybe missed opportunities, but I just learn from them and know not to make that mistake again.
4.
My biggest setback would have to be a latin course I took in my freshman year. I spent more time on the readings and made flashcards.
5.
I was let go from my previous employment.But I enrolled in school and started to pursue my masters degree.
6.
When I took upon many tasks at once and struggled to complete them to the standard of quality that I have set for myself. I overcame this by asking for help.
7.
One of my biggest setbacks in the past was managing my time. I took a look at what was holding me back, found a solution, reached out to people who could offer advice and made focused on that weakness until I had overcome it.
8.
When I was in third grade I was held back. Becaue of this I had lost so many friends and had to completley make all new friends so to over come that I had to gain confidence that I never had had before. Now I am more confident then I have ever been and I think thats a good quality to have.
9.
One of my biggest setbacks was going to college and getting bad grades my first semester. I learned that college is much different than high school and that I just needed to study more to get the grades that I wanted.
10.
For most of my life, I have had anxiety. Despite that, I have been able to because a very friendly and social person.
11.
Life. Sometimes it gets in the way, but you have to just take things one step at a time and not let it get you down.
12.
New position Interim, challenging time, really pereserved and problem solved,
13.
I am very sympathetic, but am able to keep it within reason and professional.
14.
I used to be really shy when talking to people in front of class. During college, I was able to get a lot better at delivering and receiving critique in from of others.
Question 13 of 20
Do you enjoy talking to people about fashion?
User-Submitted Answers
1.
I really enjoy talking with friends, and different people that I meet about fashion and new trends around the world. I love seeing what is in, and how certain people wear a style in different ways. It shows so much character for different people and a single item can say so much about a person.
2.
Yes, I love it! I love expressing my interest with others and keeping up with the latest styles.
3.
I love talk to people about fashion. Clothes and accessories is something so prevalent in our generation today, so there can always be a connection with that topic.
4.
Yes. I think that everyones since of style is unique. There isnt bad fashion, there are just different types of fashion.
5.
Absolutely! Among all of my friends I am the girl they all come to with questions about items of clothing, brands, price and products! I am also the one that ends up talking their ears off about whatever new outfit I just put together.
6.
I love staying a cusp of the latest trends. Personal style is important; whether it originates from the street or off the runway.
7.
Doyou have ay questions for me?
8.
Yes, I love it. Fashion is so important to our culture today and its how many people express themselves. I've met so many people with so many different styles while woking at my previous job and going to fashion school and its always a great experience learning about someones taste and prefrence in clothing.
9.
I really love talking to my friends about fashion. I spend an absurd amount of time checking up on new arrivals at stores.
10.
Yes. I love greeting and meeting new people. I would update them on new merchandise and great sale items.
11.
I love talking to people about fashion and discussing how not all trends work on all body types but yet they can still be in style through other trends as well. I love new styles and getting input on how to improve my fashion sense.
12.
Yes, I love meeting other link-minded style enthusiasts who have an appreciation for high quality clothing.
13.
Yes, very much. I want to pursue a career in fashion.
14.
I do! Given fashion is one of my passions and interests, I always love discussing it with friends and strangers alike.
15.
Of course. I always love to talk to people about fashion, and especially when it comes to helping them on what to wear. I just love to give examples of shirts, jeans, or dresses that would look great on someone.
Question 14 of 20
In what areas does your fashion knowledge need to be improved upon?
User-Submitted Answers
1.
I would love to work in fashion in order to improve my knowledge of how the business side of fashion works.
2.
Directing my product knowledge to a be able to ensure I am assisting every type of customer to the very best of my ability and to a standard that Nordstrom is so reputable for.
3.
Know about brands from the department, but becoming more familiar with sizing and fit will be a great learning experience.
4.
Probably what the very young are more into as they are the future in trend setting, but it is always good to know what is of interest to rhis younger demographic.
5.
I dont know too much about to higher brands, but I can always brush up on this to have more knowledge.
6.
I dont know in depth about designers. And I am hoping that with a job at Nordstrom, I can really learn more about them.
7.
Newest trend that im not aware of and how to associate Nordstroms Woman Apparel styles to the variety of woman that come shop to the stores.
8.
It could never hurt to improve upon all areas! I learn something new each day and am okay with that.
9.
I think that I could focus more on different styles that I am unfamiliar with. Brand knowledge is key to the most successful client interactions, so it is important to constantly keep up to date.
10.
I can always improve on my communication skills and being able to market myself.
11.
Technology is always moving in manufacturing processes, fabrics so you must constantly tap into changing information.
12.
Creating a web sites to make purchase easy on online.
13.
Sizes! I feel like I have a good eye I like to put things together that grabs the attention of peers without being flashy and overstated, but when I shop I shop with my size in mind so I need to improve on learning what compliments different shapes and sizes.
14.
You are constantly learning because Fashions is always involving.
15.
Definitely understanding more of street fashion. Because street fashion is from the people, for the people and by the people, understand street fashion can help me relate better to my customers aged 25-34, which is a very key customer base.
Question 15 of 20
What do you know about Nordstrom?
User-Submitted Answers
1.
It was opened in 1901
2.
I know it has a very classy selection of clothing and holds great quality,
3.
I know they were listed as fortunes top 100 companies to work for. They pride themselves on excellent customer service. They promote from within.
4.
The company is known for excellent customer service, return policy and clothing selection.
5.
I know that Nordstroms has the best return policy within any retail store.
6.
Top 100 company to work for and offers the best value, service and quality.
7.
Top Fortune 100 company to work for.
8.
Why do you wanna work for nordstrom?
9.
A fashion retailer for men, women and kids.
10.
Nordstrom are one of nation leading retailers, with over 200 stores in uniteds state. Their fashion are with men, women and kids, shoes and accessories.
11.
They sell great brands always on top of trends.
12.
Nordstrom was founded by John W. Nordstrom, originally specializing in shoes.
13.
There known for great customer service and fast pace environment, trendy savvy and only place I would work for in cosmetics.
14.
It helps employees promote from within, thus indicating they value lower level employees equally as top level managers.
15.
Nordstrom is all about the customer. Through experience in stores I can tell the employees always strive to keep the customers happy. I also know that Nordstrom has many opportunities to grow within the company and higher within.
Question 16 of 20
How long do you foresee yourself working at Nordstrom?
User-Submitted Answers
1.
Four months roughly and after transferring to UW Seattle I would reapply to Nordstrom to continue my employment at the downtown Seattle location possibly.
2.
I see myself working here for a very long time, if I had to put a number on it I would say 5 or more years if im able to move up eventually and grow with the comapny.
3.
As long as I am needed.
4.
As long as I am needed.
5.
I can't predict what's going to happen in the future. Right now, I'm just focused on working hard at whatever job given to me, the rest will take care of itself.
6.
Possibly my entire career, I'm just taking things as they come right now and trying to make the most of all my opportunities. I haven't planned that far in advance.
7.
I would like to work at nordstrom for years. Even when I go back to college I hope to stay in the company and work at nordstrom close to my school.
8.
Long? I want to move up and become a manager :)
9.
I forsee myself working at nordstroms for as long as I can or as long as I do my job and excel in my position and keep my responsibilities going smoothly.
10.
I see myself having a career here. In five years I hope to have learned enough with training to be in an upper management position.
11.
I see myself working at Nordstrom for as long as I can excel in the company.
12.
For several years until I pursue my personal endeavors in business.
13.
I see myself working at a company like Nordstrom for as long as it will allow me to be there! I believe there are great chances for mobility and opportunities for learning that are unmatched elsewhere.
14.
For many years. I love Nordstrom, and I would love to work there for more than 5 years.
15.
I see myself working here for a long time, maybe 2+ years .
Question 17 of 20
Tell me about a time that you went above and beyond for a customer?
User-Submitted Answers
1.
To make customer happy, I gave a small gift or discount, off course if its ok with the company policy.
2.
Tell me about a time that you went above and beyond for a customer?
3.
I believe my ability to connect with customers and my attention to details will make me a great candidate for this position.
4.
Everyone different style and taste and putting that together.
5.
What makes a great sales person?
6.
I shop at Nordstrom monthly.
7.
When working at Sunglass Hut, I made sure all of our products were cleaned and adjusted perfectly for the customers. In a few cases, I had to tighten screws and make calls to other stores to try to find the perfect pair of glasses for that customer.
8.
I had a customer who couldnt fine gluten free food. Was able to fill out a form and get the store to order it.
9.
When I worked at a restaurant I made sure to ask customers if there was a specific table they wanted to be seated at and I would try to get them their desired table whenever it was possible.
10.
During our annual fashion show at the club myself and another employee were responsible for serving dinner to some of the volunteer models. One gentlemen was vegan and asked my fellow helper if he could just get a serving of mashed potatoes. She responded with a no and that it was not included on the menu. When she left I went up to the man and told him I could ask the kitchen and that I am sure it wouldn't be an issue. I returned with mashed potatoes and he was thrilled!
11.
Plenty, but one I won't ever forget because not only did I do what every customer service rep should be doing and making sure you listen to the customer and undesrstand if there upset or angry it's not our job to argue it's about hearing what the problem is and solving it, and make sure before they walk away that they are satisfied with your work, and It happened to me, where I took the customer myself to the manager to make sure they are happy and no longer upset.
12.
I went to check the back for a specific size that was not on the floor. When I could not find the size, I called another store in the area to see if they had the size available. I also offer her 2 similar shirts that she loves.
13.
I helped them fing their size, called another location, and offered her similar items.
14.
A customer at the restaurant I was working at requested for several customizations after becoming unsatisfied with her orders. After the second time, the B.O.H became unhappy. I tried to communicate to the staff members so that they would sympathize with the issue.
15.
A customer recently was referred to the wrong product for their specific needs. I took the time to ensure the customer received a full refund, based on company policy as well as personally check in to ensure that once the proper product arrived their experience was one that they would be willing to refer friends and family to.
Question 18 of 20
What skill do you have that will qualify you for the position?
User-Submitted Answers
1.
My ability to build a great rapport with customers as well as co workers.
2.
I am confident, motivated, and a good communicator. I'm goal oriented and will do whatever it takes to reach a goal.
3.
I have customer service experience.
4.
I am great with making customers feel comfortable and I am persuasive without being too pushy.
5.
I am people smart. I understand that different customers have different needs and it is sometimes necessary to cater to each customer in a different way and at the same time being respectful of every customer.
6.
Customer service and sales.
7.
I have excellent people skills and a college degree. I have a year experience as a manager at a retail store.
8.
I am hard working, goal oriented, and have great experience through being a sales associate and interning with CH2M Hill.
9.
Interpersonal communication skills and organizationally driven.
10.
I have several. I know the company, the customers, the values, the overall operation of the company internally as well as how employees are expected to present themselves and instill quality relationships with their customers.
11.
Naturally very social and outgoing, and customer service experience.
12.
7 months of coffee and customer service experience.
13.
My ability to handle sticky situations and being a problem solver. I am a listener and someone who enjoys making things right.
14.
Customer service product knowledge, leadership skills, multi-tasking.
15.
I am trained on cash, and I also have experience dealing with customers and helping them find what they are looking for. I am also efficient and have great time management so I would be able to get any tasks at hand done in my given time frame.
Question 19 of 20
If I asked you to pick out an outfit in the store right now, what would you pick?
User-Submitted Answers
1.
Probably something Free People - I love the bohemian flair that Free People is, and I always shop Free People at Nordstrom. Especially with spring approaching, I would probably pick out a pair of boyfriend jeans and a unique bell sleeve top.
2.
Well I would go grab a cropped top, high waisted shorts and a camono shirt because those are the key pieces that go with the trends happening currently.
3.
I would pick something suitable for that specific customer.
4.
I would a outfit that is causal but stylish . I pick straight leg dark blue jean, with bleach steven madden heel, a cool red blazer, with a simple, but flawy tank top with a little of open back which would you the option to have two different outfit .
5.
Something in style. For example a comodo or high waisted shorts.
6.
I would pick out jeans because they go with everything and can be dressed up and down, and also a t shirt because of the same reasons. Jewelry and shoes can make a huge difference in dressing up and down your outfit.
7.
Casual and comfortable outfit which can fit most of the occasion.
8.
Something that would make you comfortable and make you smile.
9.
A casual, outfit. A patterned shirt with brown pants and matching brown shoes.
10.
I think something simple yet put together. Maybe a cute high waisted skirt with a kimono, or a chunky knit over top.
11.
I would pick some light blue slim Ankle jeans with some brown ankle strap heels and a coral blouse.
12.
I would pick a hi-low skirt and short sleeve blouse with a denim jacket. I would pair that with knee high riding boots, a clunky belt and bracelet/earring set.
13.
I would definitely try to follow trends coming for the fall. I would pick a olive or maroon shade pant and pair it with a textured tee or blouse.
14.
I would select the dish that excites my as far as curiosity and how much it reminds me of my classic childhood.
Question 20 of 20
What skills or knowledge do you possess that will make you a great sales associate at Nordstrom?
User-Submitted Answers
1.
1 years experience as a manager of a retail store. Excellent customer service skills.
2.
I am outgoing, I love interacting with people and I am competitive with myself which could translate well into a commissions sales posssion.
3.
Optimistic, forward-thinking and problem solver.
4.
I well knowledge in how to treat customer, listen to want their like or dislike and help them find outfit the will suit them, and I able to restock, answer telephone, helping a difficult situation ,
5.
With expirence from working at a boutique I know that its important to always be kind and patient with the customer. Because everyone who walks in the door my be your next purchaser.
6.
Besides being a friendly and social person, I have 3 years of customer service experience, and a genuine interest in helping others find the clothing they need.
7.
I love reading about fashion, I am very creative and I consider my self great at customer service.
8.
I am great at providing customer service. I like to listen to the customer to get a feel for what they are looking for and help them find what they need within the criteria they have set.
9.
My language skills, since I can speak cantonese, mandarin, entry level of japanese, and we have lots of tourists are from asia, so I can confident on communicating with them.
10.
I know some things about coffee from working at starbucks for 7 months, also I like to make mpoeple happy and suggest things they might like once getting to know them.
11.
Willingness to learn, customer-oriented, excellent time management, can communicate with diverse personalities, very reliable, maintain a high quality level of work, different selling techniques.
12.
Ability to talk to people. I am down to earth and honest.
13.
My ability to multi task, strong customer service skills, results oriented, success driven.
14.
I enjoy working with people, I love giving and being asked for my opinion in fashion and trends. I am friendly and I speak two languages (can understand others).
15.
I like people and people like me. I am funny and have a good time no matter what I am doing. I bring positive energy with me.

About Nordstrom

Nordstrom is an American upscale fashion retailer, founded by John W. Nordstrom and Carl F. Wallin and headquartered in Seattle. The company began as a shoe retailer and has since expanded its inventory to include clothing, accessories, handbags, jewelry, cosmetics, and fragrances. There are 310 stores operating in 38 states and Canada, which includes 119 full-line stores and 183 Nordstrom Racks, two Jeffrey boutiques and one clearance store. Nordstrom also serves customers through Nordstrom.com, the newly developed e-commerce site nordstromrack.com, and its online private sale site, HauteLook.

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