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Noodles and Company Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

What do you enjoy doing in your free time?

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Noodles and Company Interview Questions

  1. 1.

    What do you enjoy doing in your free time?

      If you are a part of any organizations, sports teams or clubs, talk about your involvement. Share the role you play and your contribution as well as what you enjoy about it. If you enjoy other activities like writing, hiking or spending time with friends, talk about those too. This question gives the interviewer a chance to get to know you. They are interested in learning about your personality and what motivates you. If any of your outside activities are related to this position, definitely share the skills you have learned and the similarities.

      Rachelle's Answer #1

      "I spend a lot of my free time volunteering at the local animal shelter. I think that it is important to give back to your community, whenever possible."

      Rachelle's Answer #2

      "I love to read in my free time and spend as much time as I can doing that. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel. My absolute favorite thing to do is to travel and couple it with reading: on the beach, on the plane, or just read about the cool intricacies of the place I'm visiting."

  2. 2.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

      Rachelle's Answer #1

      "I have reliable transportation. My vehicle is in great condition, and I am comfortable with the amount of travel required to get to Noodles and Company every day."

      Rachelle's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  3. 3.

    Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?

      Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.

      Rachelle's Answer #1

      "I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."

      Rachelle's Answer #2

      "I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."

  4. 4.

    When you suffer a setback, how does that emotionally affect you and your work?

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "I understand that setbacks happen from time to time. I don't enjoy setbacks, but I do take them as a learning experience. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. If it's a difficult customer who shook me up, I will take a breather outside for a moment. There is always a healthy way to cope."

  5. 5.

    Do you see long term career potential with Noodles and Company? If so, where would you like to see your position go in the next 2-3 years?

      Talk to the interviewer about the ways that you would like to see your career grow with Noodles and Company. What type of role would you want to gain in the future?

      Rachelle's Answer #1

      "I would like to see my experience in leadership grow over the next few years. Noodles and Company has a strong reputation for developing and promoting their employees which is something that I am excited about."

      Rachelle's Answer #2

      "I would like to see a long-term fit with Noodles and Company. If I could grow with your company, I would like to see it turn into a management role that includes a component of human resources. I am currently earning my BA in Human Resources and would love to have an opportunity here when I graduate."

  6. 6.

    At Noodles and Company we have gained a lot of momentum this year using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?

      Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. This research is also helpful because many companies will post their new openings using their social media platforms. The interviewer would like to know if you are authentically engaged in the Noodles and Company brand and product.

      Rachelle's Answer #1

      "I know that you have a great social media presence and I do follow your Instagram account. Of course, your posts always make me hungry!"

      Rachelle's Answer #2

      "I am not involved with social media; however, I can only imagine that your posts are fun and mouthwatering. Should I end up on these social platforms, I will be sure to follow Noodles and Company."

  7. 7.

    Have you taken any Food Safety courses?

      The interviewer would like to know if you have taken any food specific training or certifications? If you are Food Safety Certified, be sure to bring that certification with you to your interview. If you know of any industry-specific certifications required of you, be sure to address those in the discussion.

      Rachelle's Answer #1

      "I have taken Food Safety Level I, II and III. I see that you mention ABC and XYZ in your job posting. I do not have training in these areas; however, I am more than willing to take this training and become certified before my first shift."

      Rachelle's Answer #2

      "I am happy to take any food safety courses that you recommend. Because this would be my first position in the restaurant industry, I am new to these topics. With that said, I am very confident in my ability to quickly succeed. Are there any courses I could take to better prepare, while you make your hiring decision?"

  8. 8.

    At Noodles and Company we put a great deal of value on customer service. How would you describe your customer service skills?

      Assure the interviewer that you can meet their customer service standards. Draw on your references or examples of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "Your customer service standards are one of the reasons I was so attracted to your company. I am highly trained in hospitality and am a very attentive individual. When you call my references, they will attest to my great customer service skills."

      Rachelle's Answer #2

      "I would describe my customer service skills as consistent, positive, and energetic. As a customer of Noodles and Company in the past, I appreciate the value you put on customer service."

  9. 9.

    How do you manage difficult customers?

      The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations.

      Rachelle's Answer #1

      "I have handled very challenging customers in my previous roles and can remain professional through all situations. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Because I am a strong communicator, I can diffuse most situations."

      Rachelle's Answer #2

      "When I have a difficult customer I will try to kill them with kindness. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place."

  10. 10.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I have learned to embrace it. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  11. 11.

    We have had concerns with employee theft recently. What would you do if you caught a co-worker stealing? co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Noodles and Company.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  12. 12.

    How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

      Rachelle's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Rachelle's Answer #2

      "I cannot recall the exact number, but I think it was around three days total. All absences were excused and with notice."

  13. 13.

    What do you know about the workplace culture at Noodles and Company?

      Assure the interviewer that you have researched the workplace culture at Noodles and Company. What do you enjoy about the culture, and how does it align with what you are seeking?

      Rachelle's Answer #1

      "I have spoken to a few people that have worked for Noodles and Company and they all have great things to say. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit."

      Rachelle's Answer #2

      "I have researched Noodles and Company a great deal, before coming in today. On your website, you mention that you have a collaborative culture with a primary focus on 'service-with-a-smile'. This culture is precisely the one that I am looking to work in."

  14. 14.

    Do you have experience in corrective discipline and terminations?

      Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

      If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #1

      "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #2

      "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."

  15. 15.

    Are you a leader or a follower?

      A good leader takes the initiative, listens and communicates well with others. A good follower is good at following directions and working hard to accomplish tasks. Both have great qualities. Depending on the role, it may be more critical for you to instigate solving problems and creating innovative solutions, or it may be more important to get the work done. Share some of your strengths to show you have qualities in both categories.

      Rachelle's Answer #1

      "It depends on the situation. I am good at listening and following directions, but I am also great with people and working as a team to solve problems. I would say I have qualities of both, and I know I would rise to the occasion if given a leadership opportunity."

      Rachelle's Answer #2

      "I can be a follower when necessary; however, I am naturally a leader at heart. I like to mentor others and am a good example to new employees."

  16. 16.

    We have some strong competition at Noodles and Company. What do you think makes us stand out?

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  17. 17.

    At Noodles and Company we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

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  18. 18.

    At Noodles and Company we encourage education and training for our employees. If you could further your education, what path would you choose, and why?

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  19. 19.

    At Noodles and Company we offer a strong training program. What aspects of training do you feel you need most?

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  20. 20.

    The casual dining industry is very competitive and turnover can be high. Why do you want to work for Noodles and Company over any of our competitors?

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  21. 21.

    At Noodles and Company we handle a lot of cash transactions throughout the day. Do you consider yourself responsible and trustworthy? Give me an example.

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  22. 22.

    At Noodles and Company, our restaurants are open evenings and weekends. What are your preferred shifts? Do you have any limitations to your availability?

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  23. 23.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

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  24. 24.

    What questions do you have for me?

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  25. 25.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  26. 26.

    Do you think honesty is always the best policy?

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  27. 27.

    When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?

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  28. 28.

    How do you respond to problems that require a quick solution?

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  29. 29.

    When a problem arises, what are your first reactions?

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  30. 30.

    Tell me about a time when you had to lead a team. What was your biggest success factor?

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  31. 31.

    Tell me about your experience in training and coaching others.

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