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Nokia Networks Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Our industry is a competitive one. Why do you specifically want to work for Nokia Networks?

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Nokia Networks Interview Questions

  1. 1.

    Our industry is a competitive one. Why do you specifically want to work for Nokia Networks?

      The interviewer wants to know that you have a keen interest in working for Nokia Networks. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel Nokia Networks is doing right and how their values and opportunities align with your career goals and employment needs.

      Rachelle's Answer #1

      "I understand that Nokia Networks has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Nokia Networks and they had only great things to say about your compensation, culture, and growth opportunities."

      Rachelle's Answer #2

      "I feel that Nokia Networks would nurture my desire for growth and prepare me with the appropriate training to support that growth."

  2. 2.

    When have you had to change a major component of your project due to new information being presented?

      Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?

      Rachelle's Answer #1

      "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

      Rachelle's Answer #2

      "Last year we saw new federal regulations come through which affected 80% of our ongoing projects. We had to adjust our plans quickly; however, we were able to deliver a timely product that met federal regulations."

  3. 3.

    What questions do you have for me about Nokia Networks?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in this industry over the past three years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  4. 4.

    At Nokia Networks we deal with sensitive and confidential client information. Are you willing to complete a full background check?

      Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and harmful if put into the wrong hands. Assure the interviewer that you are most willing to comply with any form of background check they require.

      Rachelle's Answer #1

      "I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with Nokia Networks, I will maintain a clean record."

      Rachelle's Answer #2

      "Yes, I can certainly complete a full background check. I should disclose to you ahead of time that I have a mark on my record from about eight years ago, for a DUI. I am still able to travel, and no longer have restrictions on my drivers' license."

  5. 5.

    Have you ever broken a confidentiality agreement?

      Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

      Rachelle's Answer #1

      "I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

      Rachelle's Answer #2

      "I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that."

  6. 6.

    Do you always double check or proofread your work?

      Double checking and proofreading are critical parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Rachelle's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."

      Rachelle's Answer #2

      "Yes, absolutely I do! Accuracy is incredibly important in the IT industry and I would never compromise quality in order to save time."

  7. 7.

    At Nokia Networks we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

      Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

      Rachelle's Answer #1

      "This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"

      Rachelle's Answer #2

      "My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."

  8. 8.

    What are your thoughts on web-based, click to chat support solutions?

      Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If Nokia Networks offers a service like this you should also ask them an insightful question about that service.

      Rachelle's Answer #1

      "I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"

      Rachelle's Answer #2

      "Personally, I like the idea of click to chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient, and they should be personalized, so they do not appear to be a templated after-thought to the end-user."

  9. 9.

    Give me an example of a time when you had to be extra diligent in order to meet a deadline.

      Are you determined to complete your tasks on time or do you frequently miss deadlines? Talk to the interviewer about your ability to act diligently on the job.

      Rachelle's Answer #1

      "Last month I had a client who made a lot of additional and last minute changes to our project. Despite the changes, our deadline remained the same. Our project lead was becoming increasingly stressed that we would not meet our deadline so I agreed to stay late three nights that week to ensure that all expectations were met."

      Rachelle's Answer #2

      "I am always diligent when it comes to deadlines. However, once I remember having an abnormally large order from a regular client once. I was a little stressed about making sure it was perfect, but I was confident, and we met our deadline with no issue."

  10. 10.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer what your ideal employer looks like. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Rachelle's Answer #1

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

      Rachelle's Answer #2

      "Here are some other ways you could describe a great employer. A great employer will:

      - Pause to have fun now and then but also know when to be serious
      - Treat everyone fairly, and equally
      - Offer rewards for great work
      - Offer a continually challenging environment
      - Offer flexibility and understands that personal situations come up from time to time
      - Encourage a collaborative workplace"

  11. 11.

    Have you progressed in your career as you have expected?

      Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

      Rachelle's Answer #1

      "Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."

      Rachelle's Answer #2

      "I have been very intentional with my career moves and progression and am happy with the path that my career has taken me."

  12. 12.

    How do you evaluate success among your team members?

      When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

  13. 13.

    Nokia Networks seeks to hire those with above average communication skills. Describe your communication style to me.

      The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at Nokia Networks. When clients seek the help of Nokia Networks, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment Nokia Networks on their communication efforts.

      Rachelle's Answer #1

      "I have been a client of Nokia Networks in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."

      Rachelle's Answer #2

      "Here are some additional words to describe your communication style:

      - Energetic
      - Lively
      - Articulate
      - Eloquent
      - Informal
      - Formal
      - Succinct"

  14. 14.

    At Nokia Networks we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

      The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

      Rachelle's Answer #1

      "It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

      Rachelle's Answer #2

      "I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."

  15. 15.

    We put a great deal of pride in our customer service at Nokia Networks. How will you contribute to our high customer service standards?

      Before your interview, it's a great idea to spend time researching Nokia Networks reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

      Rachelle's Answer #1

      "Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

      Rachelle's Answer #2

      "I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."

  16. 16.

    Walk me through your post-secondary education and how it will help you in your career with Nokia Networks.

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  17. 17.

    At Nokia Networks we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

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  18. 18.

    Tell me about your experience in the field of IT services.

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  19. 19.

    Would you be willing to work over 40 hours a week?

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  20. 20.

    What part of this career brings you the most stress?

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  21. 21.

    What are your salary expectations?

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  22. 22.

    How do you make tough decisions knowing they will affect your entire team?

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  23. 23.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  24. 24.

    What characteristics or events have contributed towards your success as a leader?

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  25. 25.

    We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

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  26. 26.

    When you suffer a setback, how does that emotionally affect you and your work?

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  27. 27.

    How would your most recent manager describe you?

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  28. 28.

    When have you worked amongst a diverse group of people?

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  29. 29.

    Would you say you are a better verbal or written communicator?

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  30. 30.

    What type of manager brings out the best in you?

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  31. 31.

    Why is this job with Nokia Networks right for you, at this time in your career?

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  32. 32.

    What decisions did you routinely make in your last position?

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  33. 33.

    If you were hired today, what would you accomplish first?

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