Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

NextGen Healthcare Information Systems Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

NextGen Healthcare Information Systems Interview Questions

  1. 1.

    What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

      This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on NextGen Healthcare Information Systems as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

      Ryan's Answer #1

      "One of the main things that is attracting me to a position with NextGen Healthcare Information Systems will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

      Ryan's Answer #2

      "Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at NextGen Healthcare Information Systems as well."

  2. 2.

    In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

      As a reputable provider of software, NextGen Healthcare Information Systems relies on their software testing engineers to both test and debug their products when necessary. Make your interviewer aware that you are knowledgeable on both processes by briefly explaining each process as you've worked on them in the past. Then, talk about your openness to working both testing and debugging processes if hired for this position.

      Ryan's Answer #1

      "Yes, I definitely would consider myself proficient in both testing and debugging software. My current role that I've held for four years since graduating from college has exposed me to both processes. In testing, I use known conditions and predefined methods to test for expected outcomes to find errors within the system. I utilize testing prior to new software rollouts. The debugging process happens to already released software that has had issues and comes with unknown conditions and unpredictable outcomes. In this process, my goal is to find the cause of the error to fix it efficiently and effectively to roll an updated program back out to end users."

      Ryan's Answer #2

      "While a majority of my career has been focused on software testing, I am very familiar with debugging processes as well. If hired for this position, I would take the time to focus on debugging processes to bring myself up to speed while being able to hit the ground running on testing processes."

  3. 3.

    Here at NextGen Healthcare Information Systems, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

      As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

      Ryan's Answer #1

      "As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

      Ryan's Answer #2

      "In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at NextGen Healthcare Information Systems."

  4. 4.

    Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

      Because NextGen Healthcare Information Systems operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at NextGen Healthcare Information Systems will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.

      Ryan's Answer #1

      "Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."

      Ryan's Answer #2

      "On a project a couple of years ago, I was interfered with by an outside department that was trying to interject their own unrelated tasks into the project. My first response was to have a frank conversation with the manager of the department, but he was still insistent that I move forward with his proposes changes that weren't outline in the project. Because of his insistence, I had to approach my manager about the requests and it was determined that we would not move forward with the requests of that department. Unfortunately, the end conversation had to be held with leaders from top level management with my organization. I certainly didn't want that situation, but it was called for to ensure that standards of the project."

  5. 5.

    In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

      NextGen Healthcare Information Systems uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

      Ryan's Answer #1

      "In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."

      Ryan's Answer #2

      "In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."

  6. 6.

    If you were asked to review a colleague's code that they had written, what key things would you look for?

      For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

      Ryan's Answer #1

      "As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."

      Ryan's Answer #2

      "When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."

  7. 7.

    When do you consider a project to be finished?

      When answering this question, be sure to understand what the employer is truly asking. They are looking to see where you think the project ends, whether that is when it's completed and all testing is done, or whether you think projects are ongoing and require constant work. It can be a trick question as many companies believe a project is never truly finished. Be sure to give an explanation with your answer to back up your belief.

      Ryan's Answer #1

      "In my mind, a project is never truly finished. Once it's rolled out, upgrades will have to be performed, quality checks will have to be completed, and the product will inevitably change based on customer needs, new technologies, and trends in the market. We have to take that all into consideration when working on a project and while maintaining the product that was completed as a result of the project."

      Ryan's Answer #2


      "I should disclose to you that I have a mark on my criminal record. I have a DUI from 1998. Since then I have maintained a clean record and I am willing to comply with any form of background check that you require."

  8. 8.

    In your mind, when is monkey testing the most effective in testing new software?

      By utilizing random inputs to check the behavior of a program, monkey testing has its time and place in the software testing process. For this question, your interviewer is looking to hear that you have an understanding of the theory behind monkey testing and how you would look to put it to work at NextGen Healthcare Information Systems to test their products.

      Ryan's Answer #1

      "In my experience, monkey testing has been very effective in load testing and stress testing new software as standard testing methods couldn't do this without a lot of extra work. Because of the adhoc approach to the testing, load and stress on the software was most highly gauged through monkey testing."

      Ryan's Answer #2

      "Because monkey testing is able to find unique bugs that standard testing won't find, I've found it to be very effective for testing new pilot software programs that are reaching new bounds. At my current job, I helped design a brilliant monkey testing process that utilized user behavior to look for certain probabilities of bugs within our systems that we were designing."

  9. 9.

    Do you consider yourself stronger in C++, C#, Java, or Python?

      Before your interview, do some research to understand what tech stack NextGen Healthcare Information Systems uses so you can best prepare and highlight your expertise. If you aren't as strong in one of the skills you feel is necessary, be sure to explain how you've used it and how you are growing your knowledge to become better. Be sure to be honest in your answer, as the company will likely test your strengths.

      Ryan's Answer #1

      "In my last company, we had a bit of an outdated tech stack and used C# and .NET. I found myself fully immersed in those technologies, but had a strong desire to learn more and become more familiar with modern technologies and how I can apply that in my career. That's what has me so interested in this role. Over the last year, I've taken courses in Java and C++, which I noticed you prefer. I've become proficient in the skills and in side projects, applied my increasingly strong knowledge. I'm probably strongest professionally in C# as that has been where my experience lies, but my passion and dedication is on the Java and C++ side, as I feel that's the more modern alternative. I'm excited about the possibility of applying that knowledge in a role at NextGen Healthcare Information Systems."

      Ryan's Answer #2

      "I am motivated and excited about this new opportunity because it will challenge me to grow in my (X) skills. I love soccer and enjoy spending time with my teammates. I am interested in continuing my education by studying (Y) to further my career."

  10. 10.

    Here at NextGen Healthcare Information Systems, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

      In the industries that NextGen Healthcare Information Systems works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, NextGen Healthcare Information Systems utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

      Ryan's Answer #1

      "In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."

      Ryan's Answer #2

      "In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at NextGen Healthcare Information Systems, I'd be very intrigued at learning and working with continuous deployment practices as well."

  11. 11.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

      The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because NextGen Healthcare Information Systems is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

      Ryan's Answer #1

      "In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

      Ryan's Answer #2

      "During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at NextGen Healthcare Information Systems."

  12. 12.

    What do you feel are the primary features and benefits of the Java programming language?

      As a company that utilizes Java, NextGen Healthcare Information Systems and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

      Ryan's Answer

      "When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."

  13. 13.

    Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?

      As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at NextGen Healthcare Information Systems.

      Ryan's Answer #1

      "A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."

      Ryan's Answer #2

      "Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."

  14. 14.

    In a technical support role here at NextGen Healthcare Information Systems, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Ryan's Answer #1

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Ryan's Answer #2

      "If hired for this role here at NextGen Healthcare Information Systems, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

  15. 15.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about NextGen Healthcare Information Systems by asking your interviewer which model they work off of.

      Ryan's Answer #1

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer #2

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at NextGen Healthcare Information Systems, can you expand on what models you use here in your software development life cycle?"

  16. 16.

    What do you feel is one of the top issues that is faced by data engineers today?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    What would you say is your top non-technical skill that will help you succeed in this role here at NextGen Healthcare Information Systems?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    Do you have experience writing a custom exception in Java?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    What is one thing that really tests your patience when dealing with your coworkers?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    How do you measure the success of a data integration project?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    Culture fit is important to us at NextGen Healthcare Information Systems. How would you describe your personality?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    NextGen Healthcare Information Systems embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    In your current work, what are the important steps you take in the data validation process?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    What experience do you have in the different types of software maintenance?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    What software analysis and design tools do you have familiarity working with?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    If you were confronted with a time where you wouldn't be able to meet a deadline here at NextGen Healthcare Information Systems, what steps would you take when you made that realization?

      View All 28 NextGen Healthcare Information Systems Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.