In this role with NeuroLeadership Institute, you will be asked to work with businesses across different industries. How would you go about best assessing training needs at an unfamiliar organization or industry?
No matter the level of work experience or personal training you have received throughout your career in the business education and training field, your interviewer knows that you will be facing new and unfamiliar situations in this job if you are hired. On this question, they are looking to hear how you would take a systematic yet unique approach with clients that you would be working with to assess needs in developing training programs for their staff. Use your expertise to talk about your approach and be sure your interviewer knows that you will put a personal touch to your work with each client.
"In this role, my first goal with any new client would be identifying the business need for them. I would do this utilizing many different channels and resources, such as conversations with leaders and current staff. This process would help me learn about the business in general and what overall thoughts are towards training needs. Following that, I would perform a gap analysis to see firsthand if reality is the perception of the staff and leadership of the organization. At that point, I can fully determine what training needs, if any, exist and start my recommendations from there."
"I think a lot of the skills in assessing training needs for the large healthcare organization I've worked with for the last six years will translate nicely to this role. My current methods of assessing are conducting one-on-one interviews with staff, holding focus groups, sending out surveys and conducting job observations are all effective in the right situation and I have a lot of great experience using these in needs assessments. Working with new businesses in different industries, a key component to my assessments will also involve me learning new jobs and I will do this through research of job descriptions and talking to leaders and staff with the clients I would work with."