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Netsmartz Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Have you progressed in your career as you have expected?

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Netsmartz Interview Questions

  1. 1.

    Have you progressed in your career as you have expected?

      Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

      Rachelle's Answer #1

      "Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."

      Rachelle's Answer #2

      "I have been very intentional with my career moves and progression and am happy with the path that my career has taken me."

  2. 2.

    What type of manager brings out the best in you?

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"

      Rachelle's Answer #2

      "Here are some management styles:

      - Directive Autocrat
      - Permissive Autocrat
      - Consultative Style
      - Persuasive Style
      - Inclusive
      - Democratic Style
      - MBWA (Management By Walking Around)
      - Laissez-faire
      - Mentorship Style"

  3. 3.

    Do you always double check or proofread your work?

      Double checking and proofreading are critical parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Rachelle's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."

      Rachelle's Answer #2

      "Yes, absolutely I do! Accuracy is incredibly important in the IT industry and I would never compromise quality in order to save time."

  4. 4.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  5. 5.

    What questions do you have for me about Netsmartz?

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in this industry over the past three years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  6. 6.

    Netsmartz seeks to hire those with above average communication skills. Describe your communication style to me.

      The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at Netsmartz, LLC.. When clients seek the help of Netsmartz, LLC., they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment Netsmartz, LLC. on their communication efforts.

      Rachelle's Answer #1

      "I have been a client of Netsmartz, LLC. in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."

      Rachelle's Answer #2

      "Here are some additional words to describe your communication style:

      - Energetic
      - Lively
      - Articulate
      - Eloquent
      - Informal
      - Formal
      - Succinct"

  7. 7.

    Would you be willing to work over 40 hours a week?

      Before answering scheduling questions, it's important to be clear on the interviewer's expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

      Consider asking, 'What are the scheduling expectations for this position?' If they expect you to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.

      If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

      Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

      Rachelle's Answer #1

      "I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"

      Rachelle's Answer #2

      "If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."

  8. 8.

    At Netsmartz we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

      Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

      Rachelle's Answer #1

      "This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"

      Rachelle's Answer #2

      "My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."

  9. 9.

    What are your thoughts on web-based, click to chat support solutions?

      Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If Netsmartz, LLC. offers a service like this you should also ask them an insightful question about that service.

      Rachelle's Answer #1

      "I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"

      Rachelle's Answer #2

      "Personally, I like the idea of click to chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient, and they should be personalized, so they do not appear to be a templated after-thought to the end-user."

  10. 10.

    Tell me something about yourself that I wouldn't know from reading your resume.

      The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

      Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

      Rachelle's Answer #1

      "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

      Rachelle's Answer #2

      "I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you."

  11. 11.

    We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

      To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This question presents an opportunity to sell yourself. Make no apologies for your lack of years!

      Rachelle's Answer #1

      "Although I have five years' experience vs. eight years' experience I can do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."

      Rachelle's Answer #2

      "Along with my five years working in the IT industry, I have worked in related industries my entire career, such as telecommunications and securities. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."

  12. 12.

    Would you say you are a better verbal or written communicator?

      In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

      Rachelle's Answer #1

      "I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

      Rachelle's Answer #2

      "I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up. Utilizing multiple methods creates repetition and therefore, change."

  13. 13.

    At Netsmartz we deal with sensitive and confidential client information. Are you willing to complete a full background check?

      Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and harmful if put into the wrong hands. Assure the interviewer that you are most willing to comply with any form of background check they require.

      Rachelle's Answer #1

      "I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with Netsmartz, LLC., I will maintain a clean record."

      Rachelle's Answer #2

      "Yes, I can certainly complete a full background check. I should disclose to you ahead of time that I have a mark on my record from about eight years ago, for a DUI. I am still able to travel, and no longer have restrictions on my drivers' license."

  14. 14.

    How do you make tough decisions knowing they will affect your entire team?

      It can be difficult to make challenging decisions when you know that your entire team will be affected. Your ability to be decisive and diplomatic will make all the difference!

      If you take a more team-oriented approach, share how you collaborate with the group by inviting everyone to discuss their opinions and come to a census. If you prefer to take charge of these situations, share how you step up to a decision while still taking everyone's needs and feelings into consideration.

      Rachelle's Answer #1

      "Leaders are truly set apart by their ability to make tough decisions respectfully and diplomatically. Last year we had to lay off 25% of our sales team. I knew that there would be feelings hurt and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. Many times when tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."

      Rachelle's Answer #2

      "I believe that when you are working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."

  15. 15.

    How do you evaluate success among your team members?

      When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

  16. 16.

    At Netsmartz we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

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  17. 17.

    We put a great deal of pride in our customer service at Netsmartz. How will you contribute to our high customer service standards?

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  18. 18.

    Our industry is a competitive one. Why do you specifically want to work for Netsmartz?

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  19. 19.

    Walk me through your post-secondary education and how it will help you in your career with Netsmartz.

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  20. 20.

    At Netsmartz we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

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  21. 21.

    Tell me about your experience in the field of IT services.

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  22. 22.

    What part of this career brings you the most stress?

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  23. 23.

    Give me an example of a time when you had to be extra diligent in order to meet a deadline.

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  24. 24.

    What characteristics or events have contributed towards your success as a leader?

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  25. 25.

    Describe to me your ideal employer.

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  26. 26.

    Have you ever broken a confidentiality agreement?

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  27. 27.

    When have you had to change a major component of your project due to new information being presented?

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  28. 28.

    When you suffer a setback, how does that emotionally affect you and your work?

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  29. 29.

    How would your most recent manager describe you?

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  30. 30.

    When have you worked amongst a diverse group of people?

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  31. 31.

    Why is this job with Netsmartz right for you, at this time in your career?

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  32. 32.

    What decisions did you routinely make in your last position?

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  33. 33.

    If you were hired today, what would you accomplish first?

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